Dear Riccardo,Thank you for taking the time to share your feedback.We are sorry your stay was not as good as we would have liked.We would welcome your suggestions on how we could have improved your experience.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,

Gentile Massimo,La ringraziamo per aver speso parte del suo tempo a recensire il nostro hotel.Siamo molto dispiaciuti che il suo soggiorno da noi non sia stato positivo. Avremmo voluto avere maggiori informazioni circa gli aspetti che secondo lei andrebbero migliorati, in modo tale da poter offrire un servizio maggiormente in linea con le esigenze dei nostri ospiti.Le porgiamo i nostri cordiali saluti.

Gentile Daniele,Grazie per aver speso parte del suo tempo a scrivere questa recensione.Apprezziamo la menzione riguardo la posizione in cui si trova l'albergo, situato in una zona ottimamente servita dai mezzi pubblici, grazie ai quali è possibile raggiungere in breve tempo i principali luoghi di interesse della città.Ci dispiace sapere che il quartiere le abbia trasmesso una sensazione di poca sicurezza. Le possiamo assicurare che non abbiamo mai ricevuto da parte dei nostri ospiti alcuna segnalazione in merito a questo aspetto. Inoltre la posizione in cui si trova la struttura, situata a breve distanza da alcuni importanti luoghi di interesse, è oggetto di una costante presenza delle forze dell'ordine. Ci rincresce, inoltre, che la colazione non abbia soddisfatto i suoi gusti. Abbiamo preso nota della sua considerazione e faremo il possibile per migliorare questo aspetto della nostra proposta.Le porgiamo i nostri cordiali saluti.Vjekoslav Ljubas, Direttore generale

Gentile Martina, Grazie per aver speso parte del suo tempo a scrivere questa recensione. Ci scusiamo per il disagio causato dai rumori provocati da alcuni ospiti e per non averle garantito un servizio di reception adeguato alle sue necessità. Abbiamo preso nota della sua segnalazione e prenderemo i provvedimenti necessari ad evitare il ripetersi di simili situazioni in futuro. Cordiali saluti. Vjekoslav Ljubas, Direttore generale

Dear Riccardo, We are grateful for this maximum rating of your recent stay. We are glad we met your requirements. Again, thank you very much. We look forward to welcoming you back. Best regards, Vjekoslav Ljubas, General Manager

Sehr geehrter Thiago,vielen Dank für Ihren positiven Kommentar!Mit Wohlgefallen haben wir gelesen, dass Sie einen schönen Aufenthalt hatten.Hoffentlich hatten Sie noch eine gute Heimreise und besuchen uns auch in der Zukunft wieder.Freundliche Grüße und alles Gute

Sehr geehrter Gast,vielen Dank für die nette Bewertung unseres Hotels.Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt bei uns und unserem Service zufrieden waren.Herzliche Grüße und ein frohes neues Jahr!

Liebe Diane,vielen lieben Dank für Ihre tolle Bewertung!Gerne haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Gerne würden wir Sie eines Tages wieder begrüßen.Mit freundlichen Grüßen,

Dear Min Jae,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes,

Dear John,Thank you for taking the time to share your review.We are very sorry not to have been able to meet your expectations.We would appreciate knowing more details.We hope you will come and stay with us again and wish you a Happy New Year!Best wishes,

Tadashi様、この度はMercure Frankfurt City Messeをご利用いただきまして、ありがとうございました。エストニア滞在時にはメルキュールタリンにご宿泊されているとのことで、フランクフルトでのご滞在に当ホテルをお選びいただき、大変嬉しく思います。当ホテルは主要鉄道駅の近くに位置しており治安にご不安を覚えられたようで、夜の外出への注意喚起していただきありがとうございます。またお会いできることを心から楽しみにしています

Dag Mark,We stellen het op prijs dat u een berichtje achterlaat.We vinden het spijtig te horen dat uw ervaring niet aan uw verwachtingen voldeed. We streven ernaar onze kamers comfortabel en goed onderhouden te houden, hoewel we erkennen dat ons hotel het laatst in 2011 is gerenoveerd met een update van de receptie in 2019. Ons team werkt elke dag hard om een schone en aangename omgeving te garanderen en we zullen uw opmerkingen gebruiken om onze service te verbeteren.Het was een plezier u te mogen ontvangen en hopelijk tot een volgende keer.Met vriendelijke groeten,Vjekoslav Ljubas, General Manager

Dear Amit,Thank you for taking the time to share your review.We're delighted to hear that our prime location near the train station and tram stop was convenient for your stay. It's also great to know that the in-room amenities, including the kettle and tea coffee tray, added to your comfort. We understand your concerns regarding the elements outside the hotel and the traffic noise; our central location does come with the vibrancy and challenges of city life. We also acknowledge your comments on the lift size and will consider this in our ongoing efforts to improve guest experiences. We're pleased that you found the bed comfortable and the bathroom amenities to your liking, and that our daily housekeeping service met your expectations for room cleanliness.We truly hope that you will return for yet another memorable experience. All the best,

Sehr geehrter Gast,danke für den positiven Erfahrungsbericht zu unserem Hotel.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir freuen uns schon auf Ihren nächsten Besuch.Mit freundlichen Grüßen,

Sehr geehrter Gast,vielen Dank für Ihre Rückmeldung.Es tut uns leid, dass Ihr Aufenthalt bei uns nicht vollständig zufriedenstellend war.Wir würden gerne erfahren, wie wir Ihre Erfahrung mit uns verbessern können.Bis bald und viele GrüßeVjekoslav Ljubas, Hoteldirektor

Sehr geehrte Susan,vielen Dank für Ihre Bewertung!Wir würden gerne wissen, wie wir Ihren Aufenthalt noch verbessern könnten.Wir würden uns freuen, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen!Vjekoslav Ljubas, Hoteldirektor

Dear Jezreel,Thank you for taking the time to share your experience at our hotel.We are glad to hear that you found our location convenient and enjoyed the cleanliness of our hotel. It's also great to know that you appreciated our breakfast offerings.We apologize for any inconvenience you experienced with our front desk staff and the parking situation. Our parking garage is indeed limited in space, which can make it challenging for larger vehicles. We will address your concerns with our team to ensure better communication and friendliness in the future. As for the carpet, we appreciate your feedback and will look into addressing this issue to maintain a pleasant environment for our guests.We hope to have the opportunity to welcome you back for an improved experience. Kind regards,Vjekoslav Ljubas, General Manager

Dear Sunmi,Thank you for such a positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Kind regards,Vjekoslav Ljubas, General Manager

Liebe Sven,vielen Dank für Ihre Bewertung und dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke mitzuteilen.Es freut uns sehr, dass Sie unsere zentrale Lage mitten in der Stadt und die Sauberkeit unserer Zimmer schätzen. Wir sind stolz darauf, unseren Gästen einen angenehmen Aufenthalt in einer sauberen und gepflegten Umgebung zu bieten.Wir bedauern jedoch, dass Sie mit dem Zustand des Hotels und den Annehmlichkeiten im Zimmer nicht vollständig zufrieden waren. Wir möchten Ihnen versichern, dass wir stets bemüht sind, unseren Gästen den bestmöglichen Service und Komfort zu bieten. Ihre Anmerkungen sind für uns sehr wertvoll und helfen uns dabei, unsere Leistungen weiter zu verbessern.Wir hoffen, Sie bei Ihrem nächsten Besuch in Frankfurt wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Vjekoslav Ljubas, Hoteldirektor

Dear Joyce,Thank you for taking the time to share your experience at our hotel.We are glad to hear that you appreciated the cleanliness of the room and the amenities provided. Our team works hard to ensure a comfortable stay for our guests, and it's great to know that we met your expectations in these areas.However, we are sorry to learn that you were not completely satisfied with the hotel's condition and the service you received. We continuously strive to improve our facilities and services, and your feedback is valuable in helping us identify areas for improvement. We apologize for any inconvenience you may have experienced during your stay.We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards,Vjekoslav Ljubas, General Manager

Dear Andrei,Thank you for taking the time to share your feedback.We are glad to hear that you found our location convenient and appreciated the proximity to the central train station and downtown attractions. It's great to know that you enjoyed the variety of restaurants in the area as well.We acknowledge your concerns regarding the parking space and understand that it can be challenging for larger vehicles. Our garage is designed to accommodate most cars, but we are aware of the limited space and have placed signs to guide our guests. We apologize for any inconvenience this may have caused. Additionally, we appreciate your feedback on the safety of the surrounding streets and would like to assure you that our hotel is located in a safe area, although it is near a busy train station.We hope to welcome you again in the future. All the best.

Dear Tracy,Thank you for providing us with your feedback about your recent stay.We are glad to hear that you found our room to be more than adequate and appreciated the amenities provided. However, we are sorry to hear that you felt our team was not as helpful as you expected. We strive to provide excellent service and will use your feedback to improve our team's performance.We are concerned about the incidents you mentioned occurring outside the hotel. While our hotel is located in a busy area near the main train station, we understand that this can sometimes lead to uncomfortable situations. Please know that our team is always available to assist you with any concerns during your stay. Our soundproof windows are designed to provide a calm and peaceful environment inside the hotel, away from the hustle and bustle of the city.We hope that we have the pleasure of seeing you again in the near future. Kind regards,

Dear Yasmin,Thank you for taking the time to share your feedback.We are glad to hear that you found our hotel nice. However, we understand that the noise from the nearby central train station was a concern for you. Our hotel is indeed located close to the station for the convenience of our guests, and we have soundproof windows to minimize the noise. We apologize if this did not meet your expectations and hope that the rest of your stay was enjoyable.We do hope to welcome you back in the future. All the best.

Dear George,Thank you for taking the time to leave your feedback.We are glad to hear that you found our hotel clean and well-maintained. Our team works hard to ensure a comfortable stay for our guests.However, we are sorry to hear about your concerns regarding the surrounding area. While our hotel is conveniently located near the central train station and financial district, we understand that the busy streets can sometimes be overwhelming. Please rest assured that our hotel prioritizes the safety and well-being of our guests, and our soundproof windows are designed to provide a peaceful environment inside the hotel.We hope to see you again soon.Best regards,

Hei,tusen takk for den fantastiske anmeldelsen!Vi håper du hadde et flott opphold hos oss!Vi ser frem til å ønske deg velkommen tilbake til Mercure Frankfurt City Messe snart. Ha en flott dag,

Cher hôte,Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous accueillir à nouveau très prochainement,

Dear Musstanser,Thank you for sharing your experience at our hotel.We are glad that you found our location convenient, being close to the main train station. Meanwhile, while we strive to provide our guests with a comfortable stay, we appreciate your understanding regarding the basic services offered. Our hotel aims to cater to a variety of guests' needs while maintaining affordability and convenience.We, however, regret any inconvenience you may have experienced with the elevator. As you mentioned, our hotel has one lift which is rather small, but we ensure that it is well-maintained for our guests' use. Furthermore, regarding your comment about the top floor, we would like to inform future guests that the 7th floor can only be accessed by stairs. We appreciate your feedback and will take it into consideration for future improvements.We hope to welcome you back for an even better stay in the future. Kind regards,

Dear Louis,Thank you for sharing your experience at our hotel.We are glad that you appreciated our convenient location close to the Frankfurt main train station and the variety of restaurants in the nearby Kaiserplatz. We understand that the area around the station may have some challenges, but we strive to provide a comfortable and secure environment for our guests within the hotel premises. Nevertheless, our soundproof windows help ensure a peaceful stay, despite the hustle and bustle of the city outside.We hope to welcome you back for another enjoyable stay in the future.Best regards,

Estimado huésped,Estamos seguros de que habrá tenido una experiencia inolvidable en nuestra ciudad y estamos muy contentos de haber podido formar parte de la misma.Estamos muy contentos de recibir sus magníficos comentarios y de que su estancia haya sido muy cómoda, pudiendo disfrutar de todos los servicios que ofrecemos a nuestros huéspedes.Esperamos volver a hospedarle muy pronto. Un saludo muy afectuoso,

Apreciado Hirofumi,Su valoración nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Con la alegría de haber podido brindarle una muy buena experiencia, nos despedimos esperando su pronto regreso. Un cordial saludo,

Lieber Gast,vielen Dank für Ihre positive Bewertung!Es freut uns sehr, dass Sie unser Frühstücksangebot mit der großen Auswahl an warmen und kalten Speisen sowie den Spiegeleiern geschätzt haben. Wir sind stolz darauf, unseren Gästen ein abwechslungsreiches Frühstück zu bieten, um den Tag gut zu beginnen. Bezüglich der Zimmergröße möchten wir darauf hinweisen, dass wir verschiedene Zimmerkategorien anbieten, um den unterschiedlichen Bedürfnissen unserer Gäste gerecht zu werden. Für zukünftige Aufenthalte empfehlen wir Ihnen, eine unserer größeren Zimmeroptionen in Betracht zu ziehen, um Ihren Komfort zu erhöhen.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Vjekoslav Ljubas, Hoteldirektor

Estimado Marcelo,Apreciamos la favorable valoración que le ha dedicado a nuestro Hotel Mercure Frankfurt City Messe.Ha sido un placer recibirle y vemos con agrado por su apreciación global que su estancia fue positiva en general. Muchas gracias por destacar nuestra situación y la comodidad para desplazarse. Nos encontramos entre la estación central de Frankfurt, el centro de exposiciones y el distrito financiero, cerca del recinto ferial internacional. También, a poca distancia del aeropuerto internacional, el centro de la ciudad y el río.Es muy gratificante su reconocimiento a la atención recibida. Centramos esfuerzos en complacer a los huéspedes, brindándoles a la vez, un trato amable y cercano.Esperamos con ilusión que repita experiencia con nosotros. Un cordial saludo,Vjekoslav Ljubas, Director general

亲爱的宾客您好！感谢您选择入住我们酒店！为宾客提供优质的服务和贴心感受是我们一直以来的工作宗旨和不懈追求！感谢您对我们酒店整体服务、清洁卫生以及安静氛围的好评！我们会在接下来的工作中继续优化我们的服务，为宾客提供更加满意的居住体验！衷心期待您的再次光临，我们一定会为您奉上更好的住宿体验，祝您生活愉快！Vjekoslav Ljubas, General Manager

Cher Miguel,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Vjekoslav Ljubas, Directeur général

Arvoisa vieraamme Kiitos arviostanne.Oli ilo saada teidät asiakkaaksemme hotelliimme, ja toivottavasti nautit muutenkin matkastanne täysin rinnoin!Toivottavasti saamme teidät pian uudestaan vieraaksemme. Ystävällisin terveisin,Vjekoslav Ljubas, General Manager

Sehr geehrter Hiltrud,haben Sie vielen Dank für Ihren netten Kommentar zu unserem Hotel.Es freut uns wirklich, dass Ihnen unsere Lage so hervorragend gefallen hat.Herzlichen Dank auch für Ihr tolles Lob an unser Team!Wir freuen uns sehr, dass wir Sie auch in Zukunft wieder bei uns als Gast begrüßen dürfen!Mit besten Grüßen,Vjekoslav Ljubas, Hoteldirektor