Suite, 1 letto king, non fumatori | Terrazza/patio
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Recensioni per Stayable Select Gainesville

3.5 out of 5
Stayable Select Gainesville
2900 Sw 13Th Street, Gainesville, FL

Recensioni

6,0
Valutazione di 10 - Eccellente. 171 su 1005 recensioni" "
Valutazione di 8 - Buono. 232 su 1005 recensioni" "
Valutazione di 6 - Soddisfacente. 199 su 1005 recensioni" "
Valutazione di 4 - Scarso. 187 su 1005 recensioni" "
Valutazione di 2 - Terribile. 216 su 1005 recensioni" "

6,4/10

Pulizia

7,0/10

Personale e servizio

5,8/10

Servizi

5,8/10

Condizioni e dotazioni della struttura

5,4/10

Ecosostenibilità

Recensioni

2/10 Terribile

Andrea

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I called 3 weeks before my booking and confirmed that my reservation was still good. I received a confirmation from Stayable Select staff that everything was ready. When I showed up, the lobby was closed permanently. Signage pointed me to another building to check in. The place has been neglected for months. Trash everywhere. Squatters. Broken glass. No staff was answering the phones. Eventually I texted the number and received a text that my reservation had been cancelled. Absolutely horrible experience.
Soggiorno di 7 notti a ottobre 2023
Risposta di Mitch, il giorno 5 nov 2023
Dear Andrea, We apologize for your canceled reservation. This property is undergoing extensive repairs and enhancements. Our guests' health and safety are our top priorities. We are sorry for the inconvenience this has caused. Thank you for choosing Stayable Suites.

2/10 Terribile

Amanda

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
HOTEL SHUT DOWN WITHOUT WARNING
We arrived for check-in, and the hotel was completely shut down, with a security guard out front turning people away. We had to find an available hotel immediately to accommodate our family. Our family needs a refund. This put a huge strain on our vacation.
Soggiorno di 3 notti a ottobre 2023
Risposta di Jr, il giorno 30 ott 2023
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since our first priority is to ensure our guests' safety and provide comfortable accommodations and outstanding service. We'll look into this and thank you for staying with us.

4/10 Scarso

Sherri

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a settembre 2023
Risposta di JR, il giorno 17 ott 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Disappointed
Stayed here in 2017, so booked again in 2023. Our second trip was far less pleasant than our first. Totally understand that they are doing construction, but our first room had no A/C & a broken, unmade bed. So, we were given a second room. However, once moved in there, we were told we were given the wrong room. We moved all of our stuff again, only to learn it was indeed the correct room. These moves made us late to our event. Staff was kind, but unorganized & we didn't feel the price matched our experience. Won't stay here again.
Soggiorno di 2 notti a ottobre 2023
Risposta di Jr, il giorno 30 ott 2023
We want to say again how sorry we are for the inconvenience this has caused you. We appreciate your feedback and to ensure the safety of our guests while providing them excellent service and pleasant stay is our top priority, Stayable Select Gainesville is now undergoing a comprehensive renovation. Rest assured that we will waive the penalty and provide a complete refund. While we strive to enhance your experience, we sincerely appreciate your patience on this. Thank you.

10/10 Eccellente

Christi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is currently under construction but the rooms were very clean and comfortable. Beds were comfortable. Food at the restaurant is excellent.
Soggiorno di 2 notti a ottobre 2023
Risposta di Mitch, il giorno 14 ott 2023
Dear Christi, Thank you for your positive comments. I am so glad to hear that you have a comfortable stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

6/10 Soddisfacente

Jeff

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
In need of a makeover and more staff
Soggiorno di 1 notte a ottobre 2023
Risposta di Mitch, il giorno 14 ott 2023
Dear Jeff, Thank you for taking the time to leave us a review. Your feedback is highly valued and will help us improve our services. This property will have a massive renovation in the next couple of days. We hope you see improvement on your next stay. Thank you for choosing Stayable Suites.

6/10 Soddisfacente

Christine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di JR, il giorno 12 ott 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
No-Frills Stay
This location was originally a Wyndham hotel. The room was big, and the lake view off the balcony was pretty. The hotel is now older. Our room had peeling paint, a hole in the bathroom door, missing the stopper in the sink, and teeny tiny bugs in the bathroom. Our room only had two lamps, so it was dark, but it did have a microwave and mini fridge. This is a no-frills stay - no cable, no water fountain, and no working ice maker on location. There is no front desk but a registration suite open for a short time, and no phone in your room. However, the staff is friendly, and they respond to your texts. If you want a place to run in, shower, and sleep, then this location will meet the bill.
Soggiorno di 2 notti a ottobre 2023
Risposta di JR, il giorno 9 ott 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

6/10 Soddisfacente

Austin

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The bed was comfortable and the AC was cold but everything else was pretty run down and dirty.
Soggiorno di 2 notti a ottobre 2023
Risposta di JR, il giorno 9 ott 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

8/10 Buono

Ashley

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
The staff and check in was great. My bathroom was a little dirty but for a quick stay it was ok.
Soggiorno di 2 notti a ottobre 2023
Risposta di JR, il giorno 9 ott 2023
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. Thank you for staying with us.

2/10 Terribile

Cindy

Soggiorno di 2 notti a ottobre 2023
Risposta di Jr, il giorno 30 ott 2023
We want to say again how sorry we are for the inconvenience this has caused you. We appreciate your feedback and to ensure the safety of our guests while providing them excellent service and pleasant stay is our top priority, Stayable Select Gainesville is now undergoing a comprehensive renovation. Rest assured that we will waive the penalty and provide a complete refund. While we strive to enhance your experience, we sincerely appreciate your patience on this. Thank you.

4/10 Scarso

Luis Alfonso, Weston

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Terrible customer attention by the staff,
Soggiorno di 2 notti a ottobre 2023
Risposta di JR, il giorno 9 ott 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terribile

Beatriz

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Curtails are in bad shape. Towels smell bad.bed sheet with stains
Soggiorno di 2 notti a ottobre 2023
Risposta di JR, il giorno 9 ott 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terribile

Walter

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was rude and the property was filthy. There were bugs every where in the room and on the beds. There was no trash can. There was no toilet paper. The pipes under the sink leaked.
Soggiorno di 1 notte a ottobre 2023
Risposta di JR, il giorno 9 ott 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terribile

Gail

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e servizi
There was no staff at check in. It was a security guard who checked us in. Then we had to pay a $100 security deposit according to the security guard. The receipt I received doesn’t say it was for a security deposit. Just left and there was no one - not even a security guard to check out. Left our keys on the counter with 20 other peoples keys and am hopeful someone will refund my security deposit. Thank goodness it’s on my credit card so I can at least dispute it. Also - the neighbors had their tv on loud all night and you could hear it in our room - kept us awake throughout the night.
Soggiorno di 1 notte a ottobre 2023
Risposta di JR, il giorno 9 ott 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terribile

Tyler

Viaggio di gruppo, Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I went to three buildings to try and find check in and finally had to call the over the seas number to find where to check in at and it was very inconvenient. I walked in and the hallways were filled with fans trying to dry the doors and rooms. There was paint pilling and mold on the walls. Very disturbing
Soggiorno di 1 notte a ottobre 2023
Risposta di Mitch, il giorno 8 ott 2023
Thank you for taking the time to share your experience with us. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

10/10 Eccellente

Horace

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di JR, il giorno 9 ott 2023
On behalf of our team, thank you for the positive feedback. It's well appreciated here, we're happy we met your expectations; it means a lot to us. Thank you for staying with us.

2/10 Terribile

Adam

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 7 notti a settembre 2023
Risposta di JR, il giorno 4 ott 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

2/10 Terribile

Daphne

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
ABANDONED MOTEL THAT NEEDS TO BE REMOVED FROM EXPEDIA. I arived at 10pm to an abandoned building. Lobby was closed and looked abandoned with a sign to go to back of building for check-in. Arrived at said building to a utility closet door that was also closed with a phone number to call for check-in. No one answered the phone. Guy sitting in his car doing drugs just staring at us while we were in the back of a sketchy abandoned building in the dark. Felt very unsafe and didnt want to risk my life standing their spamming their phone hoping they will answer so i can check in. They also texted me on my personal cell as soon as i made the booking a link for credit card payment of $100 separate from Expedia. I never made the payment as i thought it was sketch and would rather pay deposits in person. I felt very unsafe and would rather sleep in my car then this place. Expedia never issued me my refund. I rather lose $60 then stay here and risk getting murdered or robbed. DO NOT STAY. IT IS A SCAM!
Soggiorno di 1 notte a settembre 2023
Risposta di JR, il giorno 30 set 2023
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

4/10 Scarso

Darin

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Never again.
Wouldn't ever stay here again at half the cost. Nice lady at "desk" (which was a guest room), but the property itself is very substandard. Have to leave a deposit (you get a text about an hour before you check in). It is extended housing for some community members, smells of smoke in the hallway and one long term renter filled us in on all of the "be careful" issues. Have photos of a dry rotted lamp shade, an AC unit off its base, base board stains, black mold on the door frame and the view outside our balcony (overflowing dumpsters). Reviews were promising, but the reality is that it isn't a place you want to stay. Couple of positives - bathroom was clean and up to date and the beds/linens seemed clean.
Soggiorno di 1 notte a settembre 2023
Risposta di JR, il giorno 27 set 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 Terribile

Simone

Soggiorno di 1 notte a settembre 2023
Risposta di JR, il giorno 15 ott 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terribile

Dale

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di JR, il giorno 27 set 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

2/10 Terribile

Matt

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
100 PERCENT GARBAGE
This hotel is apparently under renovation. They didn’t have anyone available at the check in desk. Doors were locked everywhere. Finally had a door unlocked for us to check in, only to have the one person managing check ins to abruptly leave to meet the fire department outside because fire alarms were going off everywhere in the facility. Once the individual returned and apologized we said there was absolutely no way we were checking in to this hotel. There were four other persons that had already checked in who came to get a refund and leave. DO NOT ever stay at this place!!! Don’t be cheap like I was trying to be. It is an unsafe place to stay on so many levels!
Soggiorno di 1 notte a settembre 2023
Risposta di JR, il giorno 25 set 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

4/10 Scarso

Braulio, Miami

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Property is under construction it took 3 rooms before one was acceptable and normal. First on had no AC sliding glass door and bed was broken still under construction. 2nd room was occupied. 3rd room was clean cold AC and all doors locked Staff was very nice and tried their best to find resolution.
Soggiorno di 1 notte a settembre 2023
Risposta di JR, il giorno 25 set 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terribile

john

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Disgusting hotel.
This hotel is nothing like the pictures on website. It is disgusting. Please spend the few extra dollars and go to another one. We had bad bed bugs and ants and roaches throughout our room and no one to complain too. There was not any employees present unless in the morning. Ridiculous hotel.
Soggiorno di 1 notte a settembre 2023
Risposta di JR, il giorno 24 set 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terribile

Christine

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di JR, il giorno 27 set 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

2/10 Terribile

Alison

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Disappointed in my first stay with this place
Our stay wasn’t what we wanted. The hotel is still being put together. Office stays closed. It took us an hour to check in. We didn’t get the room we booked. Then when we get into the room the balcony door doesn’t lock. The room had dead ants everywhere even in the bed. When we went to let the front office know about the room. They said there was nothing they could do.
Soggiorno di 1 notte a settembre 2023
Risposta di JR, il giorno 24 set 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terribile

Julie

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Do not stay here.
When the fire alarm went off, there was no management to come and speak to the guests, my room door would not lock and could not be locked, the safety lock on the top of the door was not functional, there was no hot water in the sink, and no trash cans. No management on property. No one answered my multiple calls to the published number or called back when I left messages.
Soggiorno di 1 notte a settembre 2023
Risposta di JR, il giorno 24 set 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terribile

mark

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Fire code violations galore. Illegal locking of emergency and fire exits throughout building. Padlocks on fire egress doors. Huge safety issue and fire code violations.
Soggiorno di 1 notte a settembre 2023
Risposta di JR, il giorno 24 set 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terribile

Kareese

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This has o be the worse hotel I have ever stayed please if you can avoid this place please do so my room tv does not work they told me my room did not come with a iron I’m thinking of biting the bullet and going to another room doesn’t look very clean the front desk lady was the only highlight here she was very nice but other than that don’t come here take heed
Soggiorno di 1 notte a settembre 2023
Risposta di JR, il giorno 24 set 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

4/10 Scarso

Drew

Soggiorno di 1 notte a settembre 2023
Risposta di JR, il giorno 24 set 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

2/10 Terribile

Mark

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
AVOID
I wasn't even going to review them because I dont like being negative in general, so writing a negative review isnt my style BUT then I checked my account and they charged me an extra $25 for checking out LITERALLY 3 MINUTES after 11am... How petty can you get! So for that, I will give my honest review: This place is extremely poorly run. Three individuals run everything from cleaning rooms to checking in guests. They were rude and keep you LOCKED OUTSIDE THE BUILDING/LOBBY until 4pm check-in time. The room was disgusting! Hairs everywhere, food/drink stains on the floor, NO HOT WATER, very few towels. Probably the worst hotel I've ever stayed at - and I travel fairly often. Attempt to stay anywhere in Gainesville except here. The lady who worked the front desk (and her apparent boyfriend) were courteous and seemed to be hard-working - I suggest that they look for jobs somewhere else in the hospitality industry. In short, this place is a dump.
Soggiorno di 1 notte a settembre 2023
Risposta di Jr, il giorno 20 set 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terribile

Steven

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di JR, il giorno 18 set 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

4/10 Scarso

Nikki

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
When arriving no one was at Desk, Maintenance Man had to call and have someone come in. Tried to charge me full amount again when I had booked I was required to pay already and they were unable to find that information. There were Roaches on floor dead and alive. Very disappointing stay.
Soggiorno di 2 notti a settembre 2023
Risposta di Mitch, il giorno 7 nov 2023
We're sorry to hear that there were roaches in your room. We understand the importance of providing a clean and comfortable environment for our guests, and we apologize for falling short in this area. We will review our cleaning procedures and take steps to ensure that our rooms meet the highest standards. Your feedback is extremely valuable to us and will assist us in improving our cleaning services.

2/10 Terribile

Daniel

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Horrible. No one there to check in. Black mold! Should be condemned. Shame on expedia for offering this hotel
Soggiorno di 2 notti a settembre 2023
Risposta di Jr, il giorno 18 set 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

4/10 Scarso

Danny

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
No one to check you in at office but 4-6pm room needed to be swept and mopped piled up dirt at entrance of building 2000 bag of trash sitting in the hallway of floor 4
Soggiorno di 1 notte a settembre 2023
Risposta di JR, il giorno 18 set 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terribile

OSHAY

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Terrible experience. Rooms were dirty, bugs in rooms. They charge you for clean towels the next day or give you the option to wash them in a laundromat. No trash cans in the room. I paid for a King bed, they put me in a double queen and said they ran out of Kings. Attendant told me I could get a King the next day. When I went to get it nobody was at the desk and they texted back saying they didn't have a King room. Given a decision to stay here or in your car. Stay in your car.
Soggiorno di 2 notti a settembre 2023
Risposta di Jr, il giorno 17 set 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

4/10 Scarso

RICHARD

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
VERY DISAPPOINTING FOR A HOTELS.COM HOTEL.
There was no toilet paper! There was no trash can! There were no black-out drapes - with outside lighting shining thru shears all night long!
Soggiorno di 1 notte a settembre 2023
Risposta di Jr, il giorno 18 set 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. We always check into the issues raised. Thank you for staying with us.

2/10 Terribile

Orlando

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
UnStatayble!
No notice that hotel was going through renovations. No lobby attendant. Keys did work on door due to low battery! No comforter cover.. just bed sheets.. seriously?! Disorganized atmosphere. Sink hot faucet could not be used. Freezer in serious need of defrosting.
Soggiorno di 1 notte a settembre 2023
Risposta di Jr, il giorno 17 set 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

6/10 Soddisfacente

Audrey

Viaggio di lavoro
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio
Stayable...it is...
When we arrived, the place was quite dirty and vermin was evident everywhere. We soon were introduced to Clara and her staff, who proceeded to clean up the place, making the visible housekeeping evident. If you stay longer than one week, no new linens nor housekeeping is provided, except for a fee. The water kept going cold, and we had to wait two to three days for it to be fixed; it kept happening the entire two months we stayed. The pressure, however, was fantastic! There were problems with leaking water from the room above us, and we kept losing the internet. There was front desk staff only between the hours of four and six, which makes it quite the challenge to check-in, out, or extend. Each time you extend your stay, you are charged a one-hundred dollar deposit, which is never returned. The laundry facilities are non-existent, as are any public restrooms. You must remove your trash from your room and take it to the dumpster at the edge of the property, which is a bit of a walk, but made for daily exercise. Early on, the people staying were very inconsiderate of others as far as noise levels go, however, as our stay progressed, a more civil group of people began to register as guests. Rather expensive for what they (don't)offer, however I hope they can fix this place up because the location is perfect, the building is sturdy, and the staff is pleasant and responsive, once you can get a hold of them!
Soggiorno di 5 notti ad agosto 2023
Risposta di JR, il giorno 14 set 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 Terribile

Stephen

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Dirty Hotel in Gainesville
The room was disgusting. Dead bugs floated out of the drain in the shower. The floor was dirty throughout the entire room. The chair had stains on it and was sticky. Stains on the curtains. Dead bugs on the bathroom wall. The door frame going into the room was loose. Looks like the door had previously been kicked in. Went to check out and no one was in the office, tried calling and no one answered. Called the stayable select main number as was advised to slide the key under the door and they would check me out. Got a call 2 hours later to confirm my request to stay an additional day. Advised them that I had checked out and would not be back. I had additional reservations for this hotel but after this I changed them. I have no plans of ever going back to this place.
Soggiorno di 2 notti a settembre 2023
Risposta di JR, il giorno 11 set 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.

4/10 Scarso

Loisset

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di JR, il giorno 12 set 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

8/10 Buono

George C

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
No working tv. Unmanned front desk
Soggiorno di 4 notti a settembre 2023
Risposta di JR, il giorno 10 set 2023
Thank you for the positive feedback, it means a lot to us. We're constantly trying to improve our services, so your input is valuable. Thank you for staying with us.

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Deplorable and Disgusting
This hotel is uninhabitable, smelly sheets, dirty room, no front desk, they are locked behind a door that they don't open. There is a phone number to call them, they do not answer. The building is under construction and they shouldn't be renting rooms. It was the most disgusting place I've ever stayed at.
Soggiorno di 3 notti ad agosto 2023
Risposta di Jr, il giorno 21 ago 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying

2/10 Terribile

Satish

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Surprised there is no Hotel
There is no Hotel in this location and I booked for 6 nights. It is one of my worst experiences in my hotels.com
Soggiorno di 6 notti ad agosto 2023
Risposta di JR, il giorno 3 set 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terribile

Silvia

There was no reception at all. Room smelled like cigarettes and was dirty. Bed sheets smell like man’s perfume mixed with cigarette. Loud people around room. This is a rental unit, not a hotel at all. Many people live in the property. Room was dirty. I did not sleep there. I booked another hotel and got my things from the room. Did check out the morning after. Did not even want to stay the two nights I had paid for, REALLY REALLY BAD. Do not book this hotel.
Soggiorno di 2 notti ad agosto 2023
Risposta di MS, il giorno 13 ago 2023
Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things.

4/10 Scarso

Sheila

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Booked here often. I always have to clean before I can get comfortable. The last time I booked. Whenever I arrive the security guard tried to help check in but no success. I lost my money and had to book another hotel which was amazing Hom Suite
Soggiorno di 3 notti a luglio 2023
Risposta di Jr, il giorno 30 lug 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. Additionally, we always look into the expressed concerns because it is our top priority to ensure the safety of our guests. Thank you for staying with us.

2/10 Terribile

Aristides, Miami

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Vary bad.
Soggiorno di 4 notti a luglio 2023
Risposta di Jr, il giorno 30 lug 2023
Thank you for reporting this issue. We would like to look into it – could you please DM us more details? Apologies for any inconvenience caused.

2/10 Terribile

Wayne

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Check in was a joke! The main building is closed for renovations and had a make shift check in area that’s only open 4-6pm, had to track down girl to check in, hallways stunk, trash piled by elevator, elevator smelled of body waste and mold, room was filthy, a/c was dirty, no coffe in rooms, the pics showing hotel are over 6 years old when it was a different hotel chain. Because I booked cheaper rate was not given any refund and I didn’t stay over 20 mins.
Soggiorno di 5 notti a luglio 2023
Risposta di J., il giorno 25 lug 2023
We are so sorry to hear that your stay didn't go as planned. Thank you for taking the time to share your experience with us. Without your feedback, we would not be able to continue to strive for excellence. We hope you have a great rest of your day!

2/10 Terribile

David

Soggiorno di 2 notti a luglio 2023
Risposta di Jr, il giorno 14 ago 2023
Thank you for taking the time to leave your feedback! We're sorry to hear that you had a bad experience and would love to know more about what happened. Please DM us, and we'll do our best to make things right.