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Recensioni per Staybridge Suites Grand Rapids SW - Grandville, an IHG Hotel

3 out of 5
Staybridge Suites Grand Rapids SW - Grandville, an IHG Hotel
3675 POTOMAC CIRCLE SW, Grandville, MI

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 441 su 647 recensioni" "
Valutazione di 8 - Buono. 121 su 647 recensioni" "
Valutazione di 6 - Soddisfacente. 38 su 647 recensioni" "
Valutazione di 4 - Scarso. 21 su 647 recensioni" "
Valutazione di 2 - Terribile. 26 su 647 recensioni" "

9,2/10

Pulizia

9,0/10

Personale e servizio

9,0/10

Servizi

9,4/10

Condizioni e dotazioni della struttura

9,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Ja'Cora

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
N/A
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Timothy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Value and quality. A rare combination these days.
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Carey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing breakfast. Nice facility with flowers in entrance. They definitely take extra care here
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Amy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful outdoor area that we could use the firepits to hang out at night.
Soggiorno di 1 notte ad aprile 2024
Risposta di MG, il giorno 24 mag 2024
Dear Amy,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Samuel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024

8/10 Buono

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di MG, il giorno 22 mag 2024
Dear Karen,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Rapheal

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2024
Risposta di MG, il giorno 22 mag 2024
Dear Rapheal,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Christine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The courtyard and fire pits are awesome. THis is such a nice property, easy to get to from the highway, clean, new, friendly staff, excellent breakfast and close to so much.
Soggiorno di 2 notti a maggio 2024
Risposta di MG, il giorno 13 mag 2024
Dear Christine,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Theresa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di MG, il giorno 13 mag 2024
Dear Theresa,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Tim

Soggiorno di 2 notti a maggio 2024

10/10 Eccellente

Ron

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Appreciate the pool and hot tub, and the outdoor patio space with fire tables is a nice feature
Soggiorno di 1 notte a maggio 2024
Risposta di MG, il giorno 2 mag 2024
Dear Ron,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Sylvain, Vaudreuil

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good service, breakfast and room was perfect.
Soggiorno di 2 notti ad aprile 2024
Risposta di MG, il giorno 2 mag 2024
Dear Sylvain,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

kelly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
excellent breakfast and always refilled
Soggiorno di 1 notte ad aprile 2024
Risposta di MG, il giorno 1 mag 2024
Dear Kelly,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

4/10 Scarso

Lauren

Viaggio con la famiglia
Checked in at 7pm, went to dinner before going to our 2-bedroom suite. Upon entering the suite at 9pm, we were taken aback by how hot the room suite and each bedroom were. The thermostat was reading 85 degrees. Adjusting the thermostat didn’t even start to cool the room as the air out of the vent was just cool and not cold. Long story, shorter, front desk could fix and brought fans. No maintenance was available at that hour. Eventually, after front desk call the GM, a very nice maintenance man stop by 45 minutes later. Unfortunately, he didn’t speak any English and found it hard to communicate the issues. He adjusted the thermostat just like I did. Around midnight, it finally got to about 75 degrees. This made it still challenging to go to sleep. Especially for the senior citizen that was staying with us. The worst part of this was when talking about the situation with the hotel the next morning, he was very dismissive and told us that sometimes things break. He offered no compensation for this issue. The other staff tried to be as helpful as possible. DO NOT STAY HERE. (As long as this GM is running things!)
Soggiorno di 1 notte ad aprile 2024
Risposta di MG, il giorno 2 mag 2024
Dear Lauren,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.For your air-conditioning experience, I believe you reported room was at 85 degrees at 9:21 pm and Front Desk was requested to inform General Manager that you would like a call from him. If I'm not mistaken, our maintenance reported it fixed and running at 10:13 pm.Please do understand that things can break, we have no control on it, we can only make sure that we keep maintaining and have the available resources to fix the problem, else, your stay is on us if we cannot fix the problem.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak GabalGeneral Manager

10/10 Eccellente

Tonya

..
Soggiorno di 1 notte ad aprile 2024
Risposta di MG, il giorno 1 mag 2024
Dear Tonya,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Nikki

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our room was nice and large for a good price, the hotel was close to shopping and entertainment. Just an over all good experience.
Soggiorno di 2 notti a febbraio 2024
Risposta di MG, il giorno 23 apr 2024
Dear Nikki,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Sara

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Such a lovely property! Our King suite was spacious and BEAUTIFUL! The decor was gorgeous and we really loved the fire pits outside! Plus, breakfast was delicious!
Soggiorno di 1 notte ad aprile 2024
Risposta di MG, il giorno 22 apr 2024
Dear Sara,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

6/10 Soddisfacente

Tammy

Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Rooms needs to be cleaned floors were not clean the night stand had something on it Bathroom needs to be cleaned from top to bottom
Soggiorno di 5 notti ad aprile 2024
Risposta di MG, il giorno 1 mag 2024
Dear Tammy,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Can you share with me Reservation confirmation number, arrival/departure date and Guest name to get more information about the room status?I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Katonia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
New property, great free breakfast! I was very impressed.
Soggiorno di 1 notte ad aprile 2024
Risposta di MG, il giorno 18 apr 2024
Dear, KatoniaThank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

8/10 Buono

Oscar

Soggiorno di 1 notte ad aprile 2024
Risposta di MG, il giorno 7 mag 2024
Dear Oscar,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

6/10 Soddisfacente

Beth

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Hotel looked like it was run down and not properly maintained. The flooring in the elevator was literally buckling and filthy. The outside of the refrigerator door was so dirty that we had to wipe it down just to touch it to open it. The kitchen sink looked like it hadn’t been cleaned in a long time with food debris and something that looked like burnt food sitting on the bottom of it. Both the bathroom and kitchen sinks would back up when you turned the water on. The room appeared clean but there were definitely areas that needed improvement. The staff was super friendly but I probably wouldn’t stay here again.
Soggiorno di 2 notti ad aprile 2024
Risposta di MG, il giorno 15 apr 2024
Dear Beth,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Brittany

Soggiorno di 2 notti a marzo 2024
Risposta di MG, il giorno 7 mag 2024
Dear Brittany,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Lauro, Fremont

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything is good
Soggiorno di 1 notte ad aprile 2024
Risposta di MG, il giorno 15 apr 2024
Dear Lauro,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Seamless checkin and check out.
Soggiorno di 2 notti ad aprile 2024
Risposta di MG, il giorno 15 apr 2024
Dear Jennifer,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Monica

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall we had a great stay. There were a few minor things in the room that I felt should have been cleaned better. Overall a good experience. We will likely be back.
Soggiorno di 1 notte ad aprile 2024
Risposta di MG, il giorno 15 apr 2024
Dear Monica,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you for sharing more details for your experience on cleanliness and how can we do better.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Justin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di MG, il giorno 9 apr 2024
Dear Justin,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

4/10 Scarso

Christopher

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The room size was awesome and the staff friendly and helpful when available. Check in process was a breeze. Some small cleanup was missed in the room before we got there but was corrected while we were out to dinner. Pool area was nice and the outdoor areas were also very nice. The breakfast was very good too today. We were on a main floor room and I guess the room above us had either a wrestling competition going on or dance competition as the the floor was continuously have footsteps pounding and then slamming from about 5 pm until 230 am nearly constantly. Tried calling the front desk about 1230 am but no one picked up. Needless to say our family had a not very restful night. Additionally the pool area while nice was drastically undersized for the number of occupants who wanted to use it with little regard to the personal space of anyone around or the posted rules. While we had hoped to be able to enjoy that feature, all we got was a headache from the noise and the feeling that we were in the way of the 50 people in a 25 person pool. Finally the pull out mattress on the sectional was filthy and had a large urine stain on it as there wasn’t any sort of mattress protection on it. The concept of and size of the hotel are great. Execution of it all left something to be desired.
Soggiorno di 1 notte ad aprile 2024
Risposta di MG, il giorno 9 apr 2024
Dear Christopher,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Thank you for sharing more details about your reservation (First Name Last Name) / Reservation Confirmation number, enabling us to be able to locate your reservation and compensate you for your stay.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Sharon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The breakfast was really good. We enjoyed the pool and hot tub!
Soggiorno di 1 notte ad aprile 2024
Risposta di MG, il giorno 9 apr 2024
Dear Sharon,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

2/10 Terribile

Colton, Hudsonville

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di MG, il giorno 3 apr 2024
Dear,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Thank you for sharing with us Guest full name and reservation confirmation number to be able to track your stay.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

8/10 Buono

jessica

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Was VERY inconvenient that there was only 1 bag cart in the while building which is ridiculous, was very irritating & frustrating trying to lug bags from 3rd floor to main floor w 3 kids, otherwise our stay was nice,clean. Would of gave excellent rating if it wasnt for inconvenience of no baggage carts other than the 1.
Soggiorno di 2 notti a marzo 2024
Risposta di MG, il giorno 3 apr 2024
Dear Jessica,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Samantha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and spacious
Soggiorno di 2 notti a febbraio 2024
Risposta di MG, il giorno 3 apr 2024
Dear Samantha,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Andrea

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was cozy and nice. Love the location. Staff was pleasant.
Soggiorno di 1 notte a marzo 2024
Risposta di MG, il giorno 3 apr 2024
Dear Andrea,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Mike

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was suited for a family of 5.
Soggiorno di 1 notte a marzo 2024
Risposta di MG, il giorno 25 mar 2024
Dear Mike,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Jennifer

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
I loved the customer service and cleanliness of the property. I didn’t really dislike anything other than the chlorine being to strong in pool. Everything else about my stay was perfect. I would definitely book at this location again and recommend to others
Soggiorno di 1 notte a marzo 2024
Risposta di MG, il giorno 25 mar 2024
Dear Jennifer,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Ericka

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We stayed in a two bedroom suite and it was very clean and spacious for our family of 6. The beds were comfortable and it was nice to have a TV in both bedrooms. We used the pool and it was also enjoyable. Breakfast was served in the morning with lots of options and it was especially nice that they had dark roast coffee compared to most hotel that serve crappy coffee. Highly recommend
Soggiorno di 1 notte a marzo 2024
Risposta di MG, il giorno 23 mar 2024
Dear Ericka,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

8/10 Buono

Kelly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di MG, il giorno 23 mar 2024
Dear Ericka,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Holly, Mackinac Island

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location for out of area shopping.
Soggiorno di 2 notti a marzo 2024
Risposta di MG, il giorno 19 mar 2024
Dear,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Timothy, Mishawaka

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Updated
Soggiorno di 1 notte a marzo 2024
Risposta di MG, il giorno 18 mar 2024
Dear,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

8/10 Buono

Kristofer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di MG, il giorno 14 mar 2024
Dear Kristofer,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

John

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel was outstanding in every area.
Soggiorno di 2 notti a marzo 2024
Risposta di MG, il giorno 11 mar 2024
Dear John,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Christina

Viaggio con animali domestici, Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved the friendliness of the staff and guests, the breakfast options, the pool, the size and layout of the room and that the hotel was pet friendly. We'll definitely be back! :)
Soggiorno di 2 notti a febbraio 2024
Risposta di MG, il giorno 7 mar 2024
Dear Christina,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

8/10 Buono

Laura

Soggiorno di 3 notti a gennaio 2024
Risposta di MG, il giorno 23 mar 2024
Dear Laura,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

8/10 Buono

Grace

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Great - room size, cleanliness, great continental breakfast, and great location! Bad- pool, too cold, hot tub- not hot enough, jets weren't working, and only 5 people allowed at a time, when there were so many people in the pool area!! In room- blow dryer broken, no t-paper, and the smoke alarm in room shoots a bright strobe light . It kept us up. Too bright!
Soggiorno di 1 notte a febbraio 2024
Risposta di MG, il giorno 26 feb 2024
Dear Grace,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.We have our Pool temperature set at 82 degrees and SPA temperature at 100 degrees, but when the number of guests using the facility is high and because we refill with outside water, it takes 30-45 minutes at least to go from 18 degrees to 100 degrees.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Tasheka

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My stay was great, very clean and the breakfast was amazing with plenty of options. This hotel was better than some of the big name hotels I’ve been to they also give you dove body wash and lotion 10/10 I definitely recommend this hotel
Soggiorno di 2 notti a febbraio 2024
Risposta di MG, il giorno 26 feb 2024
Dear Tasheka,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

8/10 Buono

Kali

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di MG, il giorno 26 feb 2024
Dear Kali,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Shannon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di MG, il giorno 26 feb 2024
Dear Shannon,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Christy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Incredible place!!! Friendly staff. Extremely clean. Phenomenal breakfast and a complimentary dinner! Very pet friendly. I highly recommend
Soggiorno di 1 notte a febbraio 2024
Risposta di MG, il giorno 23 feb 2024
Dear Christy,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

2/10 Terribile

John

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di MG, il giorno 21 feb 2024
Dear John,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Geraldine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
MY ONLY PROBLEM IS MY DEBIT CARD WAS CHARGED 3 TIMES.
Soggiorno di 2 notti a febbraio 2024
Risposta di MG, il giorno 20 feb 2024
Dear Geraldine,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Modern and clean rooms as well as good layout for families with split living area and kitchen from bedroom with beds and bath.
Soggiorno di 1 notte a febbraio 2024
Risposta di MG, il giorno 21 feb 2024
Dear Anonymous,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND RAPIDS SW - GRANDVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly.Sincerely,MG - Mowafak Gabal General Manager