Thank you for taking the time to share your feedback with us. We appreciate your perspective, although we must admit we were surprised by the sentiments expressed in your review.We take great care to ensure that our pricing and services are transparent and clearly communicated to our guests. All details regarding room rates and spa access were outlined both on the booking page and in the confirmation email you received. You also wrote to us through our website to let us know that you would enjoy the room and the spa, in a form that included also an explanation of the prices.In truth, your stay with us seemed to be a brief one, as you only utilized the room for sleeping, having been absent for the majority of the evening and departing early in the morning. Regrettably, this limited your opportunity to fully experience the exceptional service we strive to offer to all our guests.During our conversation this morning at check-out, there was no indication of any dissatisfaction with your stay, nor were any concerns raised similar to those expressed in your review. I even took the opportunity to remind you of your access to our thermal station until 6 pm today, yet you mentioned having prior commitments.We are perplexed as to why you have chosen to share such a negative review with the world, especially when we were readily available to address any issues and ensure your satisfaction (Our 24-hour service is always available for guests to contact should they require assistance). As a team dedicated to providing exemplary service, we take great pride in the experiences of our guests and regret that you may not have had the opportunity to fully enjoy what we have to offer.We remain committed to delivering the highest standards of service and hospitality, and we sincerely hope to have the opportunity to welcome you back in the future.Best regards,