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Recensioni per Best Western Plus Harrisburg East Inn & Suites

2.5 out of 5
Best Western Plus Harrisburg East Inn & Suites
1344 Eisenhower Blvd, Harrisburg, PA

Recensioni

6,8
Valutazione di 10 - Eccellente. 262 su 1005 recensioni" "
Valutazione di 8 - Buono. 277 su 1005 recensioni" "
Valutazione di 6 - Soddisfacente. 178 su 1005 recensioni" "
Valutazione di 4 - Scarso. 154 su 1005 recensioni" "
Valutazione di 2 - Terribile. 134 su 1005 recensioni" "

6,8/10

Pulizia

7,4/10

Personale e servizio

6,6/10

Servizi

6,6/10

Condizioni e dotazioni della struttura

6,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Suhatai

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The AC in room was not working. There was no handyman to fix. The front desk had to do it himself. However, I had to move to a new room that AC is working well.
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

ruby

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia, personale e servizio, servizi
reservation cancelled by expedia even though I called property and explained that I wouldn't show up until day 2 of reservation. I spoke to desk staff by phone and explained that I needed to book extra day since 2nd day check in conflicted with event timing. hotel took off room availability (even though they charged me for the room) and then made it available to walk ins. my reservation was gone when I showed up on day 2 and jeopardized my attending an event for which I made the reservation. Quite unhappy
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Lisa

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Thecrooms are old
Soggiorno di 2 notti ad aprile 2024

4/10 Scarso

Jennie

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Mattress cover had large yellow stain, couch had stains all over, Picture frames worn, bathroom door stapled together, molding scuffed, ceiling in bathroom repaired and spackle never sanded rough and sloppy, garbage in hallway, the only coffee available in any room in hotel was decaf, hot water in lobby for tea tinged brown and tasted like coffee,female refilling breakfast items had an attitude,weeds growing in flower pots outside of entrance,old double sided foam torn and dirty on top of dresser,debris in multiple halls. Very disappointing for a Best Western. Desk staff was very friendly.
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 22 apr 2024
Thank you for your review. We are very sorry about the experience you've had here during your stay. All issues mentioned will be looked at and we will definitely prevent it from occurring again.

8/10 Buono

Harish

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Free breakfast was not edible.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 19 apr 2024
Thank you for your review. Our apologies that you weren't satisfied with the breakfast. We will try our best to improve.

10/10 Eccellente

rupesh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 17 apr 2024
Thank you for your great rating.

2/10 Terribile

Thierry

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff are not friendly, the AC in the room wasn’t working . The room never ready when you check in . I book a standard king size room , I got there at 2:30pm they told that the room is not ready , I have to wait for 4 pm to check in mind you I drove 4 hrs , they made me get a suite king size room and charged me $30 more .
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 15 apr 2024
Thank you for your review. Check In time is at 4:00 PM hence if there is an early check in and the room booked is not ready, it would not be possible for check in. It also showed on file you were checked in around 2:00 PM and not 2:30 PM. If you changed your room type the price would change as there are different room types and different prices.

2/10 Terribile

ahmad

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is the worst property I have ever stayed at. 1) you have to go to the front desk and request house keeping 2) house keeping shifts ends at 4pm so if you need something after that you are out of luck 3) Breakfast; found a bug on the biscuits which were hard like a rock. Drink machine doesn’t work, yogurt machine doesn’t work and no one seems to care 4) Good Parking 5) it looks run down. Bed sheet seem really cheap. 6) we found old coffee cups in the coffee machine in the room 7) there was some sticky material by the door that was not cleaned for 3 days 8) Not all are English speaking 9) not worth the money 10) It gives Best Western a bad reputation. We stayed in few and were great.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 14 apr 2024
Thank you for your review. We are very sorry that your stay here wasn't good with us. All points you've mentioned will be looked at and be prevented.

6/10 Soddisfacente

Judith

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Servizi
Noisy room. Heard every word spoken by people next door. And barking dogs!!!
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 12 apr 2024
Thank you for your review. Our apologies for the experience you've had here during your stay. With the noise, it is a very difficult issue to control. However, we try our best to solve this issue.

4/10 Scarso

Madlyn

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Worst experience ever! I had two queen beds. One bed was hard. The other had coils that poked. We could not rest. The only chair in the room had a broken armrest. The bathtub had pealing paint; which we had to try and remove from our feet and legs after showering.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 26 mar 2024
Thank you for your review. Our apologies for the experience you've had here with us. All of the issues mentioned will be looked at and be prevented.

4/10 Scarso

Lara

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Omg I really did not expect the poor conditions of the room! Bathroom door did not close, random stains in the shower as well as rusty fixtures! The breakfast was old dry potatoes and sausage sitting in grease with the fruit being apples. Had to ask for milk to be filled for cereal (sugar cereal) hot water lukewarm etc etc. but worst of all a young man came in to case the tables, asked for $$, helped himself to food do no controls. One room card did not work, waited 10 minutes for front desk staff who didn’t show do gave up. Hallways ice cold, heaters unplugged. Window drapes have holes. You name it, awful.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 12 mar 2024
Thank you for your review. We are very sorry that you weren't satisfy with your stay here with us. All the points you've mentioned will be looked at and be taken care of and be prevented.

2/10 Terribile

Thierry

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff are not friendly at all, I drove 4 hours to Pa when I got there it was 2:40 pm , I had my reservation I go to check in , there was no room ready , I had to wait for 1 hour and half to get a clean room . One of the staff said to me it’s not her problem that I got there before check in time . Mind you the parking was empty everybody check out at 12pm, at 2:40 there’s was no room clean for customers. Bad service , nasty people ,
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 4 mar 2024
Thank you for your review. Check in time is at 4 PM and its also displayed on all websites. If rooms are not available before our check in time it would be impossible to check a guest in. Our apologies for the misunderstanding.

6/10 Soddisfacente

sue

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Shower did not drain. some kind of bug in our room biting us. Hallway freezing. Breakfast was less than fresh and only fruit was old apples and brown bananas. $50 deposit seems like a bait and switch.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 4 mar 2024
Thank you for your review. Our apologies for the bad experience you've had here with us. All the points you have mentioned will be investigated and be prevented from happening again.

8/10 Buono

Cheryl

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Was a good option. Mattress not very comfortable though.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 3 mar 2024
Thank you for your review. We apologize that your stay was not very comfortable with us here. We will try our very best to prevent this issue.

2/10 Terribile

tanira, Philadelphia

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nasty smelly with bugs in heating system.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 1 mar 2024
Thank you for your review. We apologize for this inconvenience that you've mentioned. This issue will be taken seriously towards housekeeping so that it will be prevented from now on.

4/10 Scarso

Jodi

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Room/bathroom was not super clean. But staff were very nice.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 25 feb 2024
Thank you for your generous review. Precautions will be taken towards housekeeping about the cleanliness of the rooms.

8/10 Buono

Christina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We always stay here on our way to Penn State from NJ
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 19 feb 2024
Thank you for your good review. We do hope to see you again sometime in the future.

10/10 Eccellente

Rick

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice location. Only 3 miles to the airport. Good breakfast. Clean room.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 19 feb 2024
Thank you so much for your great review which means a lot to us. Our team tries our very best to satisfy all of our guest to make them happy.

8/10 Buono

Mallory

Risposta di General Manager, il giorno 19 feb 2024
Thank you for your good review rating. Please do let us know how we can improve to be better.

10/10 Eccellente

Amber

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Evrerythibg is good
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 16 feb 2024
Thank you so much for your good review.

4/10 Scarso

Andrea

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Both mornings had no hot water for showers (first day maintenance issue, second day “it ran out have to wait”). The hallway blew air conditioning when it was 40° outside. Room temperature was cold-HAD to have room heat at 78° to be warm. Not enough blankets to stay warm at night. Limited TV channel selection. Breakfast was cold and rarely filled.
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 5 feb 2024
Thank you for your review. We apologize for the bad experiences you mentioned. All the issues mentioned will be looked at and we will try our very best to prevent issues like these from occurring again.

4/10 Scarso

David

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very rundown hotel. Do not be fooled by the advertised pictures.
Risposta di General Manager, il giorno 3 feb 2024
We apologize for not meeting your expectations. Renovations will be carried out this year.

6/10 Soddisfacente

Catherine, Houtzdale

Viaggio con famiglia e bambini piccoli
Fire alarm went off around 4:30 AM and no staff to provide information or directions to return to hotel.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 30 gen 2024
Thank you for your review. We apologize for the fire alarm incident. It was a false alarm and investigations has been carried out so this alarm incident won't ever happen again. Once again, we are very sorry for the experience you've faced that morning.

6/10 Soddisfacente

Amazinq

Viaggio con la famiglia
Mi è piaciuto: Servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
I liked how quiet it was. I liked the set up of the room but it needs updated starting with the bed, curtains, and carpet.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 28 gen 2024
Thank you for your review. All the points you've mentioned will be taken into consideration. Starting this year we plan to update everything.

4/10 Scarso

darlene

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The place in general was outdated and dirty. Walls did not keep the noise out from rooms next door. Hallways were freezing no heat at all. It was a bed and shower so served the purpose but would not recommend!!
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 28 gen 2024
Thank you for your review. We apologize that our services here haven't met your expectations. All the points you have mentioned will be looked at and be prevented so other guests won't experience that.

10/10 Eccellente

Joe

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean room
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 26 gen 2024
Thank you for your good review.

2/10 Terribile

dashawn

Non mi è piaciuto: Pulizia e personale e servizio
This was bad the toilet was stopped up before we got there the heat wasn’t working bad experience and I’m a member of best western so I was disappointed
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 23 gen 2024
Thank you for your review. We are very sorry that your stay here with us disappointed you. All the issues you've mentioned will be taken care of so it will not occur again.

10/10 Eccellente

victoria

Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 9 feb 2024
Thank you so much for your review. We do hope to see you in the future.

2/10 Terribile

Julie

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Horrible
My room smelt like urin , asked for wake up call as I had a 3:30 am flight call never happened and when I tried to check out after having to call them to desk and he stood across lobby and said just throw keys up there. No heat in hallway and it was 22 degrees out and room was ice cold also. O yes and the used condom in elevator. Never again stay. Water was hot for shower and 5 hour sleep
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 19 gen 2024
Thank you for your review. We apologize for your bad experience you've had here with us. All the points you've mentioned will be taken care of and be corrected.

8/10 Buono

Daniel

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 12 gen 2024
Thank you for your review. Please let us know what you've liked and disliked during your time here with us.

8/10 Buono

JEFFREY

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Unfortunately, my Frontier flight took off with my checked bag, but, without me; so, I had to rebook directly with the hotel for the following evening at $99.90 vs Expedia $83.92 (that I lost). The room had two double beds. Both appeared to be comfortable. The hotel tv was fine but the cable or over-the-air antenna channels were of limited selection. The bathroom had been partially remodeled. It looked nice; but the bathtub/shower still needed some final cleanup/plumbing work. The receptionist at the front desk was amiable. The most important feature in my case do to traveling woes (Frontier Airlines failures, all rental-car agencies at the Harrisburg Airport being closed when my flight arrived at 745pm requiring airport roundtrip taxi service expense) is the little diner/bar located just a short walk from the hotel property, Angie's. It was 10pm when I checked into my room. The diner part of Angie's was closed when I walked in a short time after 10pm, but, the bar was open and food was still being served. I enjoyed my conversations there as well as the good food and drink, considering I was a 'stranger' to the 'regulars' there. Finally, the hotel is very convenient to the airport.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 9 gen 2024
Thank you so much for your kind review. We are very happy that your stay here with us went well. Also, all the recommendations and advices you've mentioned will be taken into consideration. Once again, thank you so much for staying here with us at Best Western Plus.

10/10 Eccellente

Kim

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 10 gen 2024
Thank you so much for your good review. Please do let us know what you've liked during your stay here with us and how we could improve and strive to be even better.

2/10 Terribile

Merfet

Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 27 gen 2024
Thank you for your review. We apologize that your stay here with us wasn't great. Please let us know where we went wrong and how we could improve to be better.

4/10 Scarso

Edward

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Do better
I had to call for service to enter the room, to fix inoperable air conditioner and was told that coffee/tea was available 24 hours and it wasn't. I don't understand how a cheaper price online rather than directly from Best Western.
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 5 gen 2024
We apologize for the bad experience you've faced during your stay here with us. We will take all the points you've mentioned seriously and will try our best to prevent it from happening again.

8/10 Buono

Ronica

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Breakfast was quite limited (unless you like Raisin Bran and green bananas). Could use updating in common areas. Room was very clean and well kept. Beds were comfy and the place was quiet. Staff was polite and helpful. Not 3 star, but it was fine.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 31 dic 2023
Thank you for your good review. The breakfast advice will be taken into consideration.

4/10 Scarso

Kasen

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 28 dic 2023
Thank you or your review. Please let us know how we could improve to make your next stay with us a 5/5 stay.

8/10 Buono

Shyheim

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 19 dic 2023
Thank you for your good review. Feel free to let us know how we can improve and be better.

6/10 Soddisfacente

Dajun, gaithersburg

Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 18 dic 2023
Thank you for your review. Please let us know how we could have made your stay better.

8/10 Buono

Barry

Mi è piaciuto: Pulizia e servizi
Clean staff was friendly
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 15 dic 2023
Thank you so much for your great review. Our team tries our very best to make all the guests feel welcomed and happy.

6/10 Soddisfacente

Gloria

Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 12 dic 2023
Thank you for your review. Please do let us know how we could improve to make your next stay and all other guest stay a 10/10 stay.

8/10 Buono

Andre

Risposta di General Manager, il giorno 9 feb 2024
Thank you for your review. Please let us know how we can improve to be even better.

10/10 Eccellente

Kelly

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect for the price. Comfortable night sleep
Pulled off the highway, didn't even know BW was available there was another popular chain first that was going for double the price. We were only staying the night, and needed someplace to get cleaned up and to get some good rest. Very comfortable and it was perfect.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 5 dic 2023
Thank you so much for your review. We are very happy that your stay here with us was perfect.

4/10 Scarso

Carroll

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The bed was super nasty. It smelled like old dirty people. Pillows had nasty yellow stains. It was really gross.
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 28 nov 2023
We sincerely apologize about the experience you've had. Precautions will be taken seriously towards this issue to prevent it from happening again. We hope you give us a chance in the future and we'll definitely make your next stay better.

6/10 Soddisfacente

Ronald

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 28 nov 2023
Thank you for your review. Please do let us know how we could improve our services here so that your next stay in the future could be a 5/5 stay and the same for all other guests.

6/10 Soddisfacente

Luka

Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 17 dic 2023
Thank you for your review. Please do let us know how we could improve our services here to be better and to make your stay a 5/5 stay.

6/10 Soddisfacente

Safeer

Soggiorno di 1 notte a luglio 2023
Risposta di General Manager, il giorno 17 dic 2023
Thank you for your review. However, please let us know how we can improve our services here to be a 5/5 and make yours and other guests stay a perfect stay.

10/10 Eccellente

Kibria

Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 24 nov 2023
Thank you so much for your good review.

2/10 Terribile

Marta

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Lack of service and accountability.
The hotel did not have effective internet. The toilet was clogged there was maintenance man to unclog the toilet. I had my fiancé go downstairs to get the plunger. There was only one person a female working on a Saturday night with a full house of patrons.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 21 nov 2023
We are very sorry for the experience you've had here with us. All the points you've mentioned will be seriously taken care of. Hope you give us a chance in the future and we'll make your next stay better.

6/10 Soddisfacente

Jennifer

Mediocre
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 19 nov 2023
We apologize that our services here are not up to your standard. Please let us know how we could improve our services here to make your next stay better and we could get a 5/5 review.

4/10 Scarso

michel

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Will ne radier to point what i dis not like
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 18 nov 2023
We apologize that you weren't satisfied during your stay here with us. Please let us know how we could improve our services here to make all other guests have a better stay.