I booked two rooms, one for myself and one for my brother and his wife. We checked in with no issues and went up to our rooms. My key card would not work so my boyfriend went to get it reprogrammed however my bro and sister-in-law entered their room. Two minutes later, my bro told me to come in and showed me a cockroach in the bathroom. I went right downstairs and told the man at the front desk. He came up and took a picture of it. We then went back to the front desk. I told him I would not be staying there and wanted my money back. He kept trying to offer another room but I told him, if there is one cockroach, there are more. He kept trying to offer other rooms not wanting to give us our money back. I told him to get the Manager. A woman then came out who was extremely rude. She told us she had worked 15hrs & didn’t want to deal with us. I told her to refund our money and we’d be on our way. She was rude, verbally abusive and accusatory. When other guests came in the lobby, she told them we were trying to attack them, she also accused us of bringing the cockroach!! The man started to lie as well and refused to show the picture of the cockroach he took. I contacted Expedia but they said they needed the hotels permission to refund us. They tried calling, I told the woman and she refused to answer the telephone. She also kicked us out of the hotel and threatened to call the police. We left but I called the police when they arrived they said they wouldn’t stay there! HORRIBLE!