Facciata della struttura

Recensioni per Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
782 Carmichael Lane, Hinton, AB

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 214 su 1001 recensioni" "
Valutazione di 8 - Buono. 329 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 218 su 1001 recensioni" "
Valutazione di 4 - Scarso. 133 su 1001 recensioni" "
Valutazione di 2 - Terribile. 107 su 1001 recensioni" "

7,2/10

Pulizia

7,6/10

Personale e servizio

6,4/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Mike

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 5 mag 2024
Dear Mike,Thank you for taking the time to share your positive experience with us on Expedia.We appreciate your 5-star rating and happy to hear that you enjoyed your stay. Your feedback means the world to us, and we look forward to welcoming you back again soon.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

10/10 Eccellente

Lloyd

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We were welcomed warmly. After we were in our room the front desk phoned to make sure everything was OK. That was the first time we had that kind of interest. Will go back if we pass that way again.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 5 mag 2024
Dear Llyod,Thank you for taking the time to share your experience with us. We're delighted to hear that you felt welcomed and appreciated the personalized attention from our team. It's our goal to ensure every guest feels valued and comfortable throughout their stay. We look forward to welcoming you back whenever your travels bring you our way again.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

10/10 Eccellente

Lisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 24 apr 2024
Dear Lisa,Thank you for taking the time to share your positive experience with us on Expedia.We deeply appreciate your 5-star rating and are thrilled to hear that you enjoyed your stay. Your feedback means the world to us, and we look forward to welcoming you back again soon.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Buono

Michael

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Pool was freezing and intolerable to swim with kids. Hot tub out of service and deck very slippery. Hotel was affordable and clean. Hot breakfast was good.
Risposta di General Manager, il giorno 18 apr 2024
Dear Michael,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the pool temperature and the out-of-service hot tub.Our team is actively addressing these issues to ensure a better experience for our guests. We're pleased to hear you found our hotel affordable, clean, and enjoyed our hot breakfast. We appreciate your patronage and hope to welcome you back for an improved stay in the future.Sincerely,Ashkar Ahamed General Manager Hinton Quality Inn & Suites +1-780-865-5255

8/10 Buono

Paul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was clean, cheap and geared toward a person in town for work.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Paul,Thank you for your positive review! We're delighted to hear that you found our establishment clean, affordable, and well-suited for your work-related stay. It was a pleasure to have you stay with us, and we sincerely look forward to welcoming you back in the not-too-distant future.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Buono

Amy

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
For the price, it was great.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Amy,Thank you for your feedback! We're thrilled to hear that you found value in our product at its price point. We strive to offer quality and affordability, and we're glad to have met your expectations. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We appreciate your support and hope to serve you again soon!Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

10/10 Eccellente

LUIS

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and quiet hotel
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Luis,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel. Providing a tranquil and pleasant experience for our guests is always our top priority. We hope to welcome you back again soon!Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Buono

Daveson

Mi è piaciuto: Servizi
Breakfast
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Daveson,Thank you for taking the time to leave us a review! We're thrilled to hear you had a comfortable stay with us. Looking forward to welcoming you back soon!Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

2/10 Terribile

Robin

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Robin,Thank you for sharing your feedback. We're sorry to hear about your experience. Please reach out to us directly so we can address your concerns and improve.We hope to have the opportunity to better serve you in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

6/10 Soddisfacente

Ronald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Ronald,Thank you for sharing your feedback. We're sorry to hear about your experience. Please reach out to us directly so we can address your concerns and improve.We hope to have the opportunity to better serve you in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Buono

Carrie

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Carrie,Thank you for taking the time to leave us a rating! We're thrilled to hear you had a good experience with us. Please feel free to reach out to us directly with any further feedback or concerns you may have. It was truly a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back soon.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

4/10 Scarso

Fabio

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
This property is a bit rundown. Breakfast is sub-par, with all cutlery, cups and dishes disposable, and not many options to choose from. Room is very clean, but not many towels or toiletries available. Ofcourse, you can always ask for more, as we had to. Hot tub was empty and non usable, indoor pool is lukewarm at the best, as well as the in room shower. I will choose somewhere else next time.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Fabio,We appreciate your feedback and apologize for the shortcomings you experienced during your stay. We will address the issues with our breakfast options, replenishing toiletries and towels, as well as the maintenance of our amenities promptly. We hope to have the opportunity to regain your trust in the future.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Buono

Baron

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Affordable, accessible, convenient, would stay again!
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Baron,We wanted to extend our gratitude for sharing your delightful experience with us!We're delighted to learn that your stay at Quality Inn & Suites Hinton met your expectations. Ensuring our guests have a wonderful experience is our utmost priority.It was truly a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back soon.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Buono

Tracy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good value, friendly staff. Outdated but fine for the price. Breakfast was not great but its a close walk to McDonalds.
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Tracy,Thank you for your feedback! We're glad you found value in our services and enjoyed the friendliness of our staff. We appreciate your understanding regarding the outdated aspects of our facilities, and we're continuously working to improve. We'll take your comments about breakfast into consideration to enhance our offerings. It was truly a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back soon.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Buono

Bryan

Mi è piaciuto: Condizioni e dotazioni della struttura
General service
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Bryan,Thank you for taking the time to leave us a review! We're happy to hear you had a comfortable experience with us. It was a pleasure to have you stay with us, and we sincerely look forward to welcoming you back in the not-too-distant future.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

10/10 Eccellente

Nicole

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Nicole,Thank you so much for your 5-star review! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

2/10 Terribile

Jayla

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Jayla,Thank you for sharing your feedback. We're sorry to hear about your experience.Please feel free to reach out to us directly with any further feedback or concerns you may have. We hope to have the opportunity to better serve you in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

4/10 Scarso

liana

Viaggio con la famiglia
Non mi è piaciuto: Servizi
Pool was closed and was expecting it to be open and wasn’t told it would not be open . Had to get clean sheets for bed
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Liana,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced regarding the pool closure and lack of communication. We'll ensure better communication in the future and strive to meet your expectations during your next visit.It was a pleasure to have you as our guest. We eagerly anticipate the opportunity to welcome you back soon to serve you better.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

2/10 Terribile

Daisy

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Heater was extremely loud, could not sleep comfortably. Water was not hot when being used. Hair dryer function was not on the hairdryer, it was broken off so it blew only cold air. We were near the elevator and stairwell which seems to be a norm for some hotels when offering a room through Expedia.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Daisy,We sincerely apologize for the inconveniences you experienced during your stay. Your comfort is our priority, and we regret that we fell short in meeting your expectations regarding the noise level, hot water availability, and hair dryer functionality. We have taken note of your concerns and will address them promptly to ensure a more pleasant experience for our guests in the future. Your feedback is invaluable to us, and we appreciate your understanding. Please feel free to contact me directly to discuss any further concerns. Thank you for bringing these issues to our attention.We hope to have the opportunity to better serve you in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

2/10 Terribile

Colton

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I would absolutely avoid this hotel at all cost! We had a horrible experience the Hot tub was out of service, not hot water, dirty sheets and the "free breakfast" was completely empty by 8:30. When we got back to our room from a long day of hiking and exploring at around 4:30 - 5:00 our beds were stripped down to the mattress, no pillows, no sheets, no nothing and our room had not been cleaned. Never before have we ever seen this type of service and we're completely disappointed with our stay. I would recommend paying a little extra and looking more into the other hotels there are a lot to choose from.
Soggiorno di 2 notti a febbraio 2024

4/10 Scarso

Sarah

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I purposely booked a hotel with a pool because me and my two young kids planned to spend most of our time in the pool and then go out occasionally doing other fun things outside of the hotel and if they had told me at check in that the pool was down I would have went somewhere else. Instead every night they’d tell me it would be up and running by the morning and every morning they’d tell me it would be up again in the evening. I never saw anyone ever work on it and it was directly across from my room. So I had to take the kids to the rec centre multiple times when public swimming was (at bedtime) and pay extra money out of our trip that I shouldn’t have had to pay since I BOOKED A HOTEL WITH A POOL!!! It was the main thing my kids were looking forward to. We were there for 5 days and 4 nights with no pool. And I heard their reasons change twice. I’m so frustrated about it still we didn’t get a discount, didn’t get our bills from the rec centre reimbursed, Expedia wouldn’t do anything. It put a huge damper on our trip. However the hotel was nice and clean and the staff were soooo so so so friendly and helpful. Breakfast was okay. There was never any fruit and not a lot of healthy options, a waffle maker with no batter which was weird. If the pool was up and running it would have been a 10/10 stay. Or if they were just honest from the beginning and I could have gone somewhere else. Super disappointing
Soggiorno di 4 notti a febbraio 2024

4/10 Scarso

Thaddeus

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024

2/10 Terribile

Breanna

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024

2/10 Terribile

Rebecca

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
No hot water to shower, breakfast was terrible and the hot tub wasn’t working as promised!
Soggiorno di 2 notti a febbraio 2024

10/10 Eccellente

Sarah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Awesome service
Soggiorno di 1 notte a febbraio 2024

4/10 Scarso

Brian

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
No hot water for our 3 day stay
Soggiorno di 2 notti a febbraio 2024

6/10 Soddisfacente

Dayna

Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Sarah

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They are pet friendly large rooms , always a great stay
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Raj

Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Raj, Thank you for taking the time to share your positive experience with a 5-star rating for us.We're thrilled to hear that you enjoyed your stay with us at Quality Inn & Suites Hinton. Providing exceptional service for our guests is always our top priority. It was truly a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back soon.RegardsAshkar AhamedGeneral Manager

10/10 Eccellente

Fran

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
Main floor was super cold (February) hot tub wasnt working, over all was pretty good they just need to update thermostat etc..
Soggiorno di 1 notte a febbraio 2024

6/10 Soddisfacente

Jaylyn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff are great. Breakfast could be better.
Soggiorno di 2 notti a gennaio 2024

8/10 Buono

Georgina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Affordable place to stay overnight in Hinton. Nice pool but hot tub was not in service. Room was clean. Breakfast was basic but good enough given the price.
Soggiorno di 1 notte a gennaio 2024

2/10 Terribile

Lindy

Soggiorno di 1 notte a dicembre 2023

4/10 Scarso

Travis

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Several maintenance issues with the pool area. Hot tub not working (was not told this in advance), signs falling off, floor tiles broken, etc. Beds hard. Breakfast one of the worst I've had a place like this. Staff were great, but hotel needs work.
Soggiorno di 1 notte a gennaio 2024

2/10 Terribile

Ernie

Mi è piaciuto: Pulizia e personale e servizio
It’s a scam!
Super nice staff, but on intake they had me sign that my room was only $45.00 but hotel.com charged me over $70.00. I told them that but they didn’t change the price or credit me… scam!
Soggiorno di 1 notte a dicembre 2023

4/10 Scarso

Sarvpreet

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Gagandeep singh

Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Dubhe

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023

8/10 Buono

Michelle

Soggiorno di 1 notte a dicembre 2023

6/10 Soddisfacente

Valerie

Viaggio con la famiglia
Room was fine. The free breakfast was not good. Cold eggs, the bacon was crumbled into bacon bits, no type of potatoes, watered down coffee. Spend a few dollars and go get breakfast at McDonalds or else where.
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Robin

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was Enjoyable
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Jamieson

Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

Ryan

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Our room was dirty. The baseboards and carpet was filthy, there was black hairs all over the bathroom, and it smelled like sour milk. The hairdryer didn't work. It was overpriced for the quality.
Soggiorno di 1 notte a ottobre 2023

2/10 Terribile

Ricardo

Non mi è piaciuto: Condizioni e dotazioni della struttura
There was hair from someone else in my bed, and the bathtub was plugged. I couldn't even take a shower. I won't come back to this hotel.
Soggiorno di 1 notte a settembre 2023

4/10 Scarso

Dennis

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Elevator
Elevator sounded like it needs maintenance before someone gets stuck in it.
Soggiorno di 1 notte a settembre 2023

6/10 Soddisfacente

Thomas

pretty good
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Salah

Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Tammy

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti a settembre 2023

10/10 Eccellente

Blake

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023

8/10 Buono

Adrian

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
The hotel looked and felt dated. The pool was closed, the room had a weird smell, had to air it out. Good breakfast selection, service was good.
Soggiorno di 1 notte a luglio 2023