Thank you so much for your perfect rating! It would be our pleasure hosting you again! – Jen

Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

Thank you for staying at JEN Hong Kong and sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! – JEN

Thank you very much for staying with us and your compliments on our prime location and services. We hope to welcome you back and to delight you again in the near future. – JEN

Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – JEN

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – JEN

Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to JEN Hong Kong by Shangri-La again soon. – JEN

Thank you for staying at JEN Hong Kong and sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! – JEN

Dear Ms. Loh,Greetings from JEN Hong Kong by Shangri-La.Thank you for taking the time to share your feedback and comments. We sincerely apologize for the unpleasant overall experience you had at our hotel and for the poor condition of the guest room facilities. It is truly regrettable that we did not meet our usual standard on this occasion.Please be assured that we take your feedback seriously and are actively working to address the issues you raised. This includes the cleanliness of the guest room, which serious shortcoming I have since shared with our Housekeeping team; for immediate rectification and to ensure all room facilities are more carefully inspected, before the arrival of our valued guests.We are currently in the planning stages for our next renovation, which will help us enhance the overall experience for our guests. In the meantime, we will reinforce our maintenance program to ensure that the hotel and its facilities are kept in the best possible condition.Thank you for being our guest and for your valuable feedback. We look forward to the opportunity of welcoming you back to JEN Hong Kong by Shangri-La soon.Yours Sincerely,Christine WongResident ManagerJEN Hong Kong by Shangri-La

Thank you very much for staying with us and your compliments on our prime location and services. We hope to welcome you back and to delight you again in the near future. – JEN

Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

Thank you very much for staying with us and your compliments on our prime location. We hope to welcome you back and to delight you again in the near future. – JEN

Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

感謝下榻香港JEN酒店及閣下就是次住宿體驗所提出的意見。能夠為您服務實是我們的榮幸，期待於不久將來再次歡迎閣下光臨。- JEN

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – JEN

Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to JEN Hong Kong by Shangri-La again soon. – JEN

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – JEN

Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

Thank you very much for staying with us and your compliments on our prime location, breakfast and services. We hope to welcome you back and to delight you again in the near future. – JEN

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – JEN

Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to JEN Hong Kong by Shangri-La again soon. – JEN

感謝您對本酒店的支持及讚揚。能夠為您服務實是我們的榮幸，期待下次再度歡迎您光臨並為閣下締造難忘體驗。- JEN

Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We appreciate your kind compliments on the service of our Front Desk colleagues, especially for Jason. He is more than pleased to know that his caring service was a highlight of your visit. It is great to know that you had an overall most enjoyable stay and we hope to welcome you back again soon. – JEN

Thank you very much for staying with us and your compliments on our prime location and hotel facilities. We hope to welcome you back and to delight you again in the near future. – JEN

Thank you for staying at JEN Hong Kong and we are delighted to hear about your staying experience. Your kind words are the greatest motivation to us all. We appreciate your compliments about our location, room and services. It will be our pleasure to provide you another delightful stay on your next visit. – JEN

Thank you for taking the time to share your feedback with us. Please accept my sincere apologies for the unpleasant experience. Your comments have been shared with our Engineering team for immediate rectification and to ensure all room facilities are more carefully inspected, before the arrival of our valued guests. Once again, thank you for being our guest and for your valuable feedback. We look forward to the opportunity of welcoming you back to JEN Hong Kong by Shangri-La soon. – JEN

Thank you for sharing your feedback about your recent stay. We sincerely apologize for any inconvenience you experienced and appreciate your valuable input. We are constantly striving to enhance our services to meet our guests' expectations. If you have any specific details about the special services you were expecting, we would be grateful if you could share them with us. Your insights will help us better serve you in the future. Thank you again for your feedback.- JEN

Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

感謝閣下對本酒店的大力支持及讚許！我們很高興知悉您於居停期間盡享方便及舒適，我們非常期待閣下再次光臨。- JEN

Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to JEN Hong Kong by Shangri-La again soon. – JEN

Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to JEN Hong Kong by Shangri-La again soon. – JEN

Thank you for staying at JEN Hong Kong and sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! – JEN

Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We appreciate your kind compliments on the service of our Front Desk colleagues, especially for Leon. He is more than pleased to know that his caring service was a highlight of your visit. It is great to know that you had an overall most enjoyable stay and we hope to welcome you back again soon. – JEN

Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – JEN

Thank you very much for staying with us and your compliments on our prime location and services. We hope to welcome you back and to delight you again in the near future. – JEN

Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – JEN

Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

Thank you for staying at JEN Hong Kong and sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! – JEN