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Recensioni per Holiday Inn Express Horse Cave, an IHG Hotel

2.5 out of 5
Holiday Inn Express Horse Cave, an IHG Hotel
750 Flint Ridge Rd, Horse Cave, KY

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 424 su 1004 recensioni" "
Valutazione di 8 - Buono. 328 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 140 su 1004 recensioni" "
Valutazione di 4 - Scarso. 64 su 1004 recensioni" "
Valutazione di 2 - Terribile. 48 su 1004 recensioni" "

8,2/10

Pulizia

8,6/10

Personale e servizio

8,4/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Andrew

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Rooms were clean. Housekeeping staff and some front desk staff was friendly. Breakfast was good most days. One day it tasted very salty. There was a day that the trash cans entering the building were overflowing and the trash cans in the breakfast area were also overflowing. The front doors sometimes would start to close on you. One day they closed half way and stopped. There use to be a hot tub on site and you can still see it in some pictures but it has been filled in. The pool was cloudy and greenish.
Soggiorno di 3 notti a maggio 2024

10/10 Eccellente

Royce

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great stay. Staff was super nice and helpful. And the pool was the shizz.. my only complaint was that the gravy for the biscuits was a little salty but that’s it. Everything else was awesome!
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 21 mag 2024
Thank you for taking the time to leave us your feedback. We will couch our staff to make sure this issue is resolved. We hope to see you again soon.

10/10 Eccellente

Jeff

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very helpful and polite.
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 21 mag 2024
Thank you for choosing Holiday Inn Express. We hope to see you soon.

10/10 Eccellente

Joseph, Concord

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 21 mag 2024
Thank you for taking the time to leave us a review.

10/10 Eccellente

Jessalynn

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We really enjoyed our stay. It was very convenient and nice relaxing area to stop off from I65. Everything was clean, and the breakfast was a nice surprise. It was a full hot breakfast which is great when you just want to get on the road quick the next morning but, also want to eat. Seems like they put a lot into making it a good experience. Which it was!
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 21 mag 2024
Thank you for taking the time to leave us your feedback. We are glad you enjoyed your stay and hope to see you again soon.

8/10 Buono

Tracey

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The check in was very easy. Staff was friendly and helpful.
Soggiorno di 1 notte a maggio 2024
Risposta di Zac, il giorno 13 mag 2024
Thank you!

6/10 Soddisfacente

Gerald

Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 11 mag 2024
Thank you for staying with us at Holiday Inn Express and we apologize for the inconvenience or not meeting your expectations. We hope to see you again and give us a second chance to show you that this visit was just one exception for not meeting your expectations. Thank you again for sharing your survey.

10/10 Eccellente

kenneth, waterloo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff is excellent
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 6 mag 2024
Thank you for staying with us at Holiday Inn Express and we hope to see you again in future.

2/10 Terribile

Tony

Non mi è piaciuto: Personale e servizio
Called ahead because we were late and asked if the room would be available because we prepaid. The person who answered said “probably, yeah” and then asked for my name. I said we would be there around 3 and she said “like at 3 or before”. I said maybe a little after. She replied “uh, ok”
Soggiorno di 1 notte a maggio 2024
Risposta di Chirag, il giorno 13 mag 2024
We do apologize about this, we will use this feedback to coach our team. We do hope you will give us another chance to accommodate your stay.

4/10 Scarso

Charles

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
There was a musty, wet dog smell inside this hotel, with a touch of cheap perfume. Our room was appropriately appointed, and the breakfast was fine.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Carrie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
?
Soggiorno di 1 notte ad aprile 2024
Risposta di Chirag, il giorno 13 mag 2024
Thank you!

10/10 Eccellente

Samantha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff, the hot tub is no longer in service wish I would have liked to know :(
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 11 mag 2024
Thank you for staying with us at Holiday Inn Express. We are sorry that hot tub has been taken down, but I hope you enjoyed indoor heated pool. We hope to see you again, until then have a safe travel!

10/10 Eccellente

Lori

Soggiorno di 1 notte ad aprile 2024
Risposta di GM, il giorno 15 mag 2024
Thank you for taking time to do the survey and thank you for staying with us at Holiday Inn Express.

10/10 Eccellente

Marissa

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were friendly. Great breakfast, semi-updated decent rooms for a reasonable price. If back around the area I would return. Also, pet friendly which was a plus.
Soggiorno di 1 notte ad aprile 2024
Risposta di GM, il giorno 20 apr 2024
Thank you for staying with us and sharing your feedback with us. We hope to see you again in future if you are around the area, until then have a safe travel!

8/10 Buono

John

Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 11 mag 2024
Thank you for choosing Holiday Inn Express. We hope you had comfortable stay.

10/10 Eccellente

Sheila

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice staff. Quiet and clean
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager , il giorno 16 apr 2024
Thank you for taking the time for this review. We are glad you enjoyed the stay and hope to see you again.

10/10 Eccellente

Brian

Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 3 mag 2024
Thank you for staying with us at Holiday Inn Express Horse Cave, hope to see you again in future.

10/10 Eccellente

Kyle

Mi è piaciuto: Condizioni e dotazioni della struttura
Worth the price.
Soggiorno di 1 notte ad aprile 2024
Risposta di Chirag, il giorno 7 apr 2024
Thank you!

10/10 Eccellente

chandana

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s a great place close to the national park
Soggiorno di 2 notti ad aprile 2024
Risposta di Chirag, il giorno 5 apr 2024
Thank you!

8/10 Buono

Charles

Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 11 mag 2024
Thank you for staying with us and we hope you enjoyed your stay with us. Hope to see you again.

8/10 Buono

Dave, Fort Thomas

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast buffet had a great variety and was good. Property is convenient to the various caves in the area. Front desk wouldn't let us check-in early because they said I wasn't an IHG Rewards member, even though I was.
Soggiorno di 2 notti ad aprile 2024
Risposta di Chirag, il giorno 5 apr 2024
Thank you!

10/10 Eccellente

Charlotte

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice, pool needs to stay open longer. Staff was very friendly.
Soggiorno di 1 notte ad aprile 2024
Risposta di Chirag, il giorno 3 apr 2024
Thank you!

6/10 Soddisfacente

Katherine

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Do not get a room on the first floor unless you want to hear the people in the pool. Pool says it closes at 8 and they let people stay in there til at least 9. Pool was cloudy and packed with people. Didn’t let my kids go in it. Room was fine, staff was fine, breakfast was constantly out of stuff and staff was just chit chatting while k wiped my own table down everyday with their materials. It’s ok, wouldn’t stay again.
Soggiorno di 4 notti a marzo 2024
Risposta di Chirag, il giorno 1 apr 2024
We apologize about the issues you faced at our property. We strive to accommodate everyone the best we can. Our team will use this feedback to become better. We do hope you allow us to accommodate you again.

8/10 Buono

Sobeida

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was my four time in the hotel they used to had the jacuzzi and now it’s close. The food for breakfast is exactly the same everyday they should to combine
Soggiorno di 3 notti a marzo 2024
Risposta di Zac, il giorno 31 mar 2024
Thank you! We hope to see you again.

6/10 Soddisfacente

aaron

Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 20 apr 2024
Thank you for staying with us. I apologize for any inconvenience that caused you, but we hope to serve you again to show this stay was one exception. Safe travels.

8/10 Buono

Benny

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice place to stay for the area, was decently clean and had a nice breakfast. Would stay here again if I come to this area.
Soggiorno di 1 notte a marzo 2024
Risposta di Chirag, il giorno 30 mar 2024
Thank you!

8/10 Buono

Candice

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Check in was simple. Staff was pleasant even when I questioned a couple things.
Soggiorno di 1 notte a marzo 2024
Risposta di Chirag, il giorno 30 mar 2024
Thank you!

10/10 Eccellente

Jessica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Chirag, il giorno 30 mar 2024
Thank you!

10/10 Eccellente

Lee

Mi è piaciuto: Condizioni e dotazioni della struttura
Pleasant staff, hotel clean , comfortable and very quiet!! Would stay again!
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager , il giorno 19 mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Eccellente

Tana

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I highly recommend this property
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager , il giorno 15 mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

8/10 Buono

Wendy

Soggiorno di 1 notte a marzo 2024
Risposta di Zac, il giorno 1 apr 2024
Thank you!

10/10 Eccellente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Awesome breakfast
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager , il giorno 9 mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at or chirag@ksmngt.com.Sincerely,Chirag P.General Manager

8/10 Buono

Donna, Fruitport

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel to stay at on our way home. Our bed and pillows were comfortable. The front desk staff were very friendly and helpful.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager , il giorno 2 mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,General Manager

10/10 Eccellente

Xiaolan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel is comfortable and very clean. The breakfast is good. Free parking.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager , il giorno 26 feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. Again, thank you for choosing Holiday Inn Express.

8/10 Buono

Rebecca

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Bathroom vent was caked in dust. The bathroom door was visibly damaged. The shower had mildew in the caulk.
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager , il giorno 20 feb 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express.I would like to start by apologizing to you for the inconveniences you faced during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.Warm Regards,General Manager

10/10 Eccellente

Jennifer

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi
We were very happy with our stay! Beds and room were very clean! Lobby, breakfast and pool were great too!
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager , il giorno 26 feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. Again, thank you for choosing Holiday Inn Express.

10/10 Eccellente

Jeffrey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager , il giorno 20 feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Warm Regards, General Manager

10/10 Eccellente

patrick

Viaggio con la famiglia
Mi è piaciuto: Servizi
Good
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager , il giorno 20 feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Warm Regards,General Manager

10/10 Eccellente

Joel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed on the way through and also on the way back home on our vacation.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager , il giorno 27 feb 2024
Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.

10/10 Eccellente

Jim

Soggiorno di 3 notti a febbraio 2024
Risposta di Chirag, il giorno 30 mar 2024
Thank you!

4/10 Scarso

Scott

Viaggio con la famiglia
Not so good
To start out, the young lady at the desk was very nice. After that, not so much. Since we made our reservations on Hotels.com we could not cancel. My wife and I were looking to relax and have a swim in the pool and hot tub. Upon arriving we were told that the pool was closed and the hot tub did not exist (there is a picture on the Hotels site). We wanted to cancel, but we couldn't. I needed to leave a credit card on file for "incedentals". Later that night I got a notice from my credit card that I had been charged $95.00 for the room. I had already paid on Hotels.com, yet I was charged again. I spoke to the young lady at the desk, she assured me that it would be removed the next day. The next morning I asked again, a different young lady (polite) told me she would take care of it and call me after she talked to the manager. No call, and now I am on my third day talking to the front desk. The charge was finally removed, 4 days later. I don't give bad reviews normally, but it must have been the "perfect storm". Disappointed, Scott
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager , il giorno 27 feb 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Eccellente

Leroy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager , il giorno 20 feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Warm Regards,General Manager

10/10 Eccellente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very nice. The room was very clean and updated. It was a very comfortable stay.
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager , il giorno 26 feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. Again, thank you for choosing Holiday Inn Express.

8/10 Buono

Janie

Viaggio con famiglia e bambini piccoli
It was not close to many restaurants or shopping
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager , il giorno 20 feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Most disgusting thing I've ever encountered
After being put in the wrong room (key didn't work, room was occupied) finally got to another room only to find when I pulled down the covers two big blood stains on the sheets. Pulled down the covers on the second bed and found big black curly hairs in bed. Clearly, the sheets were never changed but the bed was made up nicely. Staff apologized and put me in another room. Most disgusting thing I've ever encountered in a hotel room. Will never stay at a Holidy Inn Express again. Wish I would have taken photos.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager , il giorno 27 feb 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Buono

William Maloney

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager , il giorno 20 feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Warm Regard,General Manager

6/10 Soddisfacente

Kimber

Soggiorno di 2 notti a gennaio 2024
Risposta di Chirag, il giorno 30 mar 2024
We hope you to see you again!

8/10 Buono

Richard

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Booked online after seeing a photo of the pool area showing a hot tub. They no longer have a hot tub😡
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 gen 2024
Dear Richard,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience. That said, please accept our apologies for the miscommunication regarding our amenities. We'll be sure to share your feedback with our team to ensure the correct information is available moving forward. It was a pleasure having you here, and we hope you enjoyed your time in Horse Cave.Warm Regards,General Manager

10/10 Eccellente

Kristen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice place to stay. Really good breakfast. Great coffee 24 /7. Keurig in room. Nice workout room. Indoor pool, but it was frigid. No hottub, but it didnt advertise having one. Felt very safe. I would definitely stay here again.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 gen 2024
Dear Kristen,Thank you so much for choosing to stay with us at Holiday Inn Express Horse Cave, an IHG Hotel. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you were able to take advantage of our plentiful amenities and delicious breakfast. The pleasure was all ours, and we hope you'll choose us again in the future.Warm Regards,General Manager

4/10 Scarso

Joe

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Multiple issues with building. No water when we checked in. Pool was 68°. That was very disappointing. Got ice and found a big in it. Honestly Not sure if bug was from ice or in the ice tray but either way was gross. Only positive was breakfast was good. Staff was very nice.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 gen 2024
Dear Joe,Thank you for choosing to stay with us during your recent trip. While we're glad our friendly team and delicious breakfast were some of the highlights of your visit, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies for any inconvenience you experienced upon check-in and for any concern you had with our ice machine. We can assure you that what you described is not typical of a trip to our property. Nevertheless, we take your comments very seriously and will be sure to investigate this further. We appreciate your feedback and wish you safe travels ahead.Warm Regards,General Manager