Dear David,Many thanks for taking the time to give the feedback. Like all the hotels in the industry, we are suffering from people not willing to work. Therefore, all of us here wear multiple hats and work in various department to ensure that you, our guest, has an amazing stay. We were a Red Roof Inn. We had to part company with Red Roof Inn after two weeks of installing the signs partly owing to non performance. We are working on the replacement of the signs but it is a very expensive proposition at 30K. While the highway signs are very clearly displayed, a call to the Hotel would have led you to our hotel directly. We had a lot of guests stay with us and we are mighty glad that everyone was able to find the place without any problem. Our boiler started giving problems and it was over the weekend, and we did call professionals who were not able to solve the problem. We did fix the problem, and we had 110 Deg. F water temperature and I had hot water in my room and I am the farthest.Typical like every home where we have to run the cold water first to get the Hot water, even here, we had to do the same thing until the hot water line circulates with hot water. We thank you for staying with us and we are very happy that you had a very clean room and a comfortable bed to sleep in. RegardsSri.GM

Many thanks for taking the time to give the feedback. Like all the hotels in the industry, we are suffering from people not willing to work. Therefore, all of us here wear multiple hats and work in various department to ensure that you, our guest, has an amazing stay. At the time of check in we clearly said that we do not have people working the night shift, because typically nobody comes in the night. And if they do, there is a sign that says the number to call in, and people call the number and we check people in. We are here 24/7 and ware having a challenge finding competent people to work. Your understanding would have been refreshing.We even said that you can use the breakfast area, have coffee & juice in the morning and go via the breakfast area. We even had a full breakfast with freshly made omelets to order. We do believe in going above and beyond, and we are human. Obviously we cannot cater to all the requirements.We had a lot of guests stay with us and we are mighty glad that everyone was able to find the place without any problem. The whole hotel is full of exits, and main door was not just the only location. There was this exit right out of the breakfast area adjacent to the lobby about 20 feet walking distance. Our boiler started giving problems and it was over the weekend, and we did call professionals who were not able to solve the problem. We did fix the problem, and we had 110 Deg. F water temperature and I had hot water in my room and I am the farthest.Typical like every home where we have to run the cold water first to get the Hot water, even here, we had to do the same thing until the hot water line circulates with hot water. We thank you for staying with us and we are very happy that you had a very clean room and a comfortable bed to sleep in. RegardsSri.GM

Dear KevinMany thanks for taking the time to give the feedback. Our boiler started giving problems and it was over the weekend, and we did call professionals who were not able to solve the problem. We did fix the problem, and we had 110 Deg. F water temperature and I had hot water in my room and I am the farthest.Typical like every home where we have to run the cold water first to get the Hot water, even here, we had to do the same thing until the hot water line circulates with hot water. Our rooms can do with an upgrade, but owing to the pandemic we did lose 3 Million in revenue and without money, nothing can happen. We therefore made sure that our rooms are extremely clean.We thank you for staying with us and we are very happy that you had a very clean room and a comfortable bed to sleep in. RegardsSri.GM

Dear Ghulam,We are truly sorry for what you went through. Our sincere apologies. Our boiler conked off over the weekend, and we could find anyone to come and fix the matter. We have worked on it since and we now have hot water. Kind regards,SriGM

Dear William,We are truly sorry for the trouble you had with the hot water. However, we are no different from other hotels, who are not able to get people to work. The room 121 you stayed is a renovated king room, and it has a big TV in the room. It is one of our Superior King Rooms. Our Hotel is Non Smoking and we tell all our guests that. However, some of them are asinine and they don't follow the rules. Unfortunately discrimination on that basis is also illegal. There are enough exits in the Hotel for you to go out and come back. The Hotel is actually owned by a corporation and the undersigned was not in the office on the days you stayed in the Hotel. While we concede about the Hot Water rest of the items are not valid in our opinion.Have a very nice day. Kind regards, Sri. GM

Dear Mendy, We are truly sorry you had a bad stay. We wish you had visited us and let us know what is bothering you and we would have gladly taken care of the matter. I was personally in the front desk every day from around 9AM to almost 2AM next day, because to me your comfort is what that matters. We only wish you had told us of your issues. I walk through the corridors to make sure everything is fine before I go to sleep. Happiness of guests like you is important to us. We thank you for taking the time to respond. Kind regards,Sri

Dear Christine, We gave bagged breakfast because when we gave full breakfast nobody ate the breakfast and food goes to waste. We have veterans who fight for the freedom that we enjoy on the streets of California not being able to eat food and don't have a roof over the head. It is unconscionable to waste food. We gave a sumptuous breakfast and a healthy one at that. Most of the parents were going out to eat breakfast with their wards. We had a perfectly nice microwave, which I used myself today, in the breakfast area, where fresh coffee and fresh juice was being served. And all this we explained to you at the time of check in because I am the one who checked everyone in. We understand you are upset, but please be logical about it. We are ecologically conscious. And we care. Truly. Therefore, it is best that we give you a breakfast that you eat at least when you are all driving, and the food gets eaten. We thank you for taking the time to give the feedback, and for your understanding.Kind regards,Sri.GM

Dear Anna, I did not hang up on me. You would not stop. You kept on repeating the same thing, that we understood the first time. You are right. Our boiler broke down, and I was busy working to get it fixed. Unfortunately the boiler does not talk to us before conking off. It has a mind of its own. When I had no way of getting a word in between to tell you, I realized we are not having a discussion, but a barrage from you. We were truly very busy to go through that. The Hotel is in the rural Pennsylvania. There is our Hotel and there is a truck stop next door. And a McDonald who does not have showers. When the boiler broke down, we had no option but to request Truck stop to help us out, and they were willing. They have clean bathroom. You had toiletries from our room that you could have taken to take a shower. Is that the ideal situation? No. But considering that we were in a piquant situation, was that a viable and meaningful solution? a terrific yes. And we are paying for the shower. Truck stop was not giving to us for free. And that is perfectly OK. We had no problems paying for it. Kind regards,SriGM

Dear Marsha, Thanks so much for taking the time to give your feedback. If you would kindly provide us your email address, I can send you the signed copy of the registration card where we had mentioned about the hot water issue. It was weekend, and the boiler and the pump broke down. In that part of Pennsylvania, it is next to impossible to find someone to fix it. I checked all the guests, and my standard spiel is that we do close the front desk from 11PM to 10AM, because, we do not have people who want to work, and nobody comes in the night. I personally guide each guest what to do, and if you had mentioned that you want to go to the Bar, we would have gladly opened it for you. Why would we say no to business? There were plenty of exits all over the hotel, and you could have used any of the exits to leave. There was one in the restaurant area right next to the lobby where fresh coffee and juice were being served along with the bagged breakfast that we gave all the guests. We understand you are upset, but reviewing online comes with a responsibility to be fair. We thank you for your understanding and business.Kind regards,SriGM

Dear Anonymous:We are sorry that you had a bad stay. What you said none of them is in the right context. Yes, we have a waiver for COVID because we got legal threats from four attorneys, when the hotel was completely shut off owing to COVID. We are a small hotel, and we don't have the resources to fight lawsuits all over the USA just because some ambulance chaser attorney has the free time to file a lawsuit, which we have to handle. All it needs one person to screw up the life for others, and in this case, it was four. And as for the other issues you mentioned, all you had to do was to let us know at the desk and we would have gladly ameliorated the problem. And you didn't which means you room was perfectly fine, because no one would stay in a dirty room, but you did stay. Which means the room was not dirty. Please identify yourself in the future, so that we know which room number you stayed to check things out so that it does not happen to others. Kind regards,SriGM

Dear Sean, Wow.. You had so many problems and you did not once mention it when you were here? One statement from you, and we would have gladly given you a room that is better, and if required I would have personally come to clean the room. I tell every guest at check in that you are all coming to my house where I am the GM. Please let us know if there is anything that we can do. And that Sean is what I tell every guest because I mean every single word that I uttered. We care. We mean it when I ask you to call us and let us know. We even give you a direct number to reach us, in the event we are not at the desk. We have WiFi. If it was not given owing to oversight, you should have asked for it, and we would have given that. It is that simple. We thank you for taking the time to review online. No hotel in my 36 years experience is picture perfect. But I always give the front desk the chance to fix it before I think I need to trash the hotel online. And I don't ever trash the hotel, because, I know what they go through to give me that solitary room in a clean condition.Thanks again and with kind regards,SriGM

Dear Nicole, Thanks so much for taking the time to post your feedback. We truly value that. You are part of the 99% of our guests who are extremely happy during their stay with us. Your happiness matters to us. Your comfortable sleep in the night matters to us. We are here for you all to be of service to you all. Thank you and with kind regards,SriGM

Dear John, I dont know what your problem was and therefore I cannot respond to something I don't know about. But, thanks for taking the time to respond. Kind regards,SriGM

Dear Janice, It has been a honor to have known you all. Thank you so much for staying with us, and for your business. Success of any business comes with the team working together. I, as the GM of the Hotel, am blessed with an amazing team whom I treat as my children. They work very hard to ensure that every guest who walks in has an awesome stay. For that is our one and only job.99% of our guests are very happy guests like you. I am going to share your feedback with my family here, and they are going to be happy that what they did was the right thing to do. Thanks so much for taking the time to give this feedback. As I said, it is an honor to have known you all. God bless and have an amazing life, and we hope you would consider us for your next stay. Kind regards,SriGM

Dear Ahmed, First of all, we do NOT have a single queen bed room. Secondly, if you asked for King room and paid for a king room, we would have given you a king room. You booked a double room, and you got what you booked on a busy night. And if you would kindly send me your email to the email I gave you at check in, I will forward a copy of the registration card, where you signed and ALL charges have been clearly explained. In order to save you time, we also read out those conditions ourselves, just to ensure that we are kosher from our side. I am sorry about the battery hanging there. That should have been fixed, and I will take it up with my maintenance department to get it fixed. We thank you for letting us know. Kind regards,SriGM

Dear Nancy, Thanks so much for taking the time to give the feedback, but, we cannot understand the logic behind this feedback. I checked you in. My standard spiel to every guest is this: "Owing to staff shortage, during the time period 11 PM to 10.30 AM there is nobody at the front desk. However, if you need help, you should please feel free to give us a call at 814-355-7521 at any hour of the day, and we will be there to take care of you. I live in the Hotel, and I will be there for you. You have come to my house, and the only job I have is to make sure you have an amazing stay" This is because communication is the key. And we honestly want you and every guest coming to the Hotel to have an amazing stay. And why wouldn't we? As a GM of the Hotel, I take extreme pride in ensuring we do give our guests an amazing stay, and 99% of the guest do. All you had to do was ask. Unfortunately, the pity is this 99% of guests don't talk online.You did come a number of times to the front desk asking for questions, including issues with your charge, and we clarified. Not once did you say you had an issue? We have a wheelchair in the Hotel that we could have given you. We would have not only given you the wheelchair, but if you needed it, we would have taken you out on that wheelchair to your car. Service to the guests goes above and beyond. Your room was just 20 yards away from the front desk, and the hotel number is splashed all over to call us. Reviewing online is a privilege that should be used if and only if, the hotel does not help you. We went above and beyond for you. Please do not misuse a privilege given to you. We wish you an awesome day and life ahead. Stay blessed always. Kind regards,SriGM

Dear Anne,Thanks so much for your feedback and for taking the time to do that. It is an honor to have guests like you staying with us. We had a blast with you all. What makes the day more enjoyable to have enlightened guests like you to have a meaningful dialogue and truly appreciate what you all are doing. It is not easy, but we all need to keep our faith. And thanks for advancing knowledge in our couhtry.Our team would be delighted to see your feedback. It is not often that they are appreciated for their hard work. Looking forward to having you all stay with us again in the future. Kind regards,Sri.GM

Dear Jennifer, Wow!! You made all this judgement call without even staying in the Hotel? Our parking lot is well lit, and we have LED lights to illuminate the parking lot. The whole hotel was sold, and we were extremely busy, and no one found the parking lot light to be bad. If you had come to the Front desk we would have explained as to why we are having problems with the doors. We would have told you what to do during your stay.We are happy that 99% of the guests are very happy. Thanks for being the half percent who judges. I agree that the property needs major upgrades. But having lost 3M owing to COVID, it is not easy for a hotel to do upgrade. Unfortunately money does not grow on trees. We are in the process of working with the bank to secure funding to complete the renovation. And we are hoping it would work. SriGM

Dear Barbara, There is an interesting statement to not judge the book by its cover. We had the whole hotel full of people, and they all had an amazing stay. We only wish you had come and spoken to us at the Front Desk and we would have worked with you. Please do not be presumptuous in the future. Please give the Hotels a chance before making any judgement call.Thanks so much and with kind regards,SriGM

Dear Jeffrey, Thanks so much for taking the time to give us this feedback. You represent the 99% of our guests, who are so happy and satisfied staying with us. Our team greatly values feedback from guests, and you are a great morale booster for my team. Thanks and God bless.Kind regards,SriGM

The check in does not take 10 Minutes. I am the one who checked every one in. It takes 5 minutes max. If every guests have the detailed ready, it takes 3 minutes to check in a person. The check in takes three steps: Updating the records for bookings from Expedia. Expedia does not transfer your address, email and other such information, so we have to enter them. Second, signature on the registration card. Third signature on the receipt of the payment and waiver documents. This is plain ad simple. I only wish you had come and reported the issue to us at the front desk. I have been front and center in all check in process as I was the only one checking people in, and I would have fixed the problems if you had any. To give you an amazing stay is the ONLY JOB that I have. Unfortunately, I cannot read your mind. Nobody is picture perfect. Please speak to the Hotel personnel before venting online. Ability to give a feedback online comes with a lot of responsibilities. And the rates you stayed in are rates that are less than the rates in which this hotel sold rooms in 2003, and that was 19 years ago. You got a steal of a rate. And I am happy you got that rate.Kind regards,SriGM

Dear Carlos, Thanks so much for your feedback. We truly appreciate the trust you placed on us to give a very clean and comfortable stay to you. You represent the 99% of the guests who stay in our Hotel. We take our spirit of Hospitality seriously. And we are proud of the Team who lived up to it. Kind regards and God bless.SriGM

Dear Venkatara, When you were here, you were very happy. We even spoke very nicely to each other. I have been front and center all over the hotel, and not once did you say what the problem was in your stay. You asked us to refund charges that you claimed was wrong, we investigated and we refunded that money to you. That is the only problem you had. Commenting online comes with a great responsibility to be honest. Without telling the Hotel what the problem was and simply giving a 4 out of 10 with no explanation, is irresponsible in our opinion.Please talk to Front Desk people in the future, and every hotel will make the attempts to ameliorate your problem. SriGM

Dear Sue, Thanks so much for taking the time to give the feedback. We truly appreciate it. Our team makes it a point to go the extra mile to make sure that our guests have an amazing stay at the Hotel, and your feedback clearly shows that they are doing a stellar job. We are very proud of them, and it is our fond hope that you would visit and stay with us again, to this home away from home. Wishing you and your family all the very best. Kind regards, Sri. GM

Dear Matthew: Thanks so much for your feedback. Our team works very hard to make sure that you, our guest, has an amazing stay and this feedback will go a long way to motivate them to work that much more harder. Wishing you, and your family an amazing day and life ahead. Kind regards, Sri GM

Dear Rodney Thanks so much for your kind review. We are extremely glad that you had an amazing stay. To us, it is very important that we provide a very clean room, a comfortable bed, and a great ambience. We are delighted that we could provide all these to you. The pandemic has hit us very hard and thus our critical cash flows that would have gone to significantly renovate the Hotel. The rooms are well maintained, and very clean, and it makes me happy that my team has done something that is very close to me in this business - Clean room. Have a great day and with kind regards, Sri. GM

Dear Stanley, We are truly sorry that you had a bad stay. Our sincere apologies. Two things: We gave a number to call if there are any problems, and we wish you had called. We could have easily solved your problem. Second: We have put a sign in the Front Desk that any cleaning of the room will be done every third day for environmental reasons with the proviso that if you needed complete cleaning, we would have gladly done that for you. Communication is the key. Unfortunately, we cannot read your mind. and therefore, we do not know what is going on. That is why signs have been posted all over requesting you to reach out to us along with four emails sent to you for this purpose via Expedia. It is our fond hope that you would give us another opportunity to serve you better. Thanks and with kind regards, Sri. GM

Dear Terry: May we request you to let us know why you gave a one out of five? We did not get any feedback from you while you were here. We have repeatedly requested you to let us know if there is anything that we could have done. Which we did not get. Hope to hear from you. Thanks and with kind regards, Sri,. GM

Dear Peña I am the one who checked you in. I am so happy that your room was clean, comfortable & you all rested well. We are truly sorry that you felt misled. We open the Bar when we have patrons else we work in the back on things we have to because I am also the bar tender. All you had to do was ask at the desk & we would have gladly opened the Bar. You were extremely exhausted when you came & said you wanted to sleep. So we just let you rest. As regards the pool, we have informed Expedia in writing that the pool is closed because of structural issues. We need to get repairs done. They should have updated their web site. We cannot control that. We will call Expedia and correct this matter. Thanks so much for your feedback. Kind regards Sri GM

Dear Luis, We are extremely sorry that you had a bad stay. You stayed with us for four days, and NOT once did you come and tell us that you had an issue with the room. We would have happily given you an alternate room or fixed the problem that you think you had. We take our hospitality responsibility very seriously. Our only responsibility to make sure that we give our guest an amazing stay, and we say that to all our guests. In fact, it was I who checked you in and I distinctly remember telling you that. It is our fond hope that you are confusing us with some other hotel where you might have had a bad stay. You and three others stayed with us for four days, and you were happy during your stay, because you said so yourself, when I met you in the hallway. Thanks and with kind regards, Sri GM

Dear Victoria, We have spoken when you were here.and we explained what is going on. Further, we only lock the main door. You still have access out of the other six entrances of the Hotel. You had an issue, you called us for a help and we took care of it immediately without any delay. I took care of it myself personally. May we request you to be truly honest in your review in the future? Thanks Sri GM

Dear Scot, You informed me about it, and I took care of it immediately. If you check your credit card, you will find that it has been taken care of. Please check if the Hotel has solve the problem, before complaining online. You had mentioned that you would be coming back to the desk to get the confirmation. But you did not come. I will investigate as to what happened about the delay you are mentioning. Yes, we are severely short staffed and all of us have to multi task to get things done. We are sorry that you had to wait a few minutes, but it takes time to come out of what we are doing and be there fore you. Thanks. Sri. GM