Camera Premium, 1 letto singolo

Recensioni per Holiday Inn Istanbul - Old City, an IHG Hotel

4 out of 5
Holiday Inn Istanbul - Old City, an IHG Hotel
Gencturk Cad. Sirvanizade Sokak No. 5, Vezneciler-Fatih, Istanbul

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 318 su 689 recensioni" "
Valutazione di 8 - Buono. 244 su 689 recensioni" "
Valutazione di 6 - Soddisfacente. 69 su 689 recensioni" "
Valutazione di 4 - Scarso. 33 su 689 recensioni" "
Valutazione di 2 - Terribile. 25 su 689 recensioni" "

8,6/10

Pulizia

8,8/10

Personale e servizio

8,6/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Shai

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2021
Risposta di Guest Experience Champion, il giorno 30 mar 2022
Dear Valued Guest , Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY. We are truely sorry about the experience you had in our hotel . We will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, Sincerely, Kemal Ergul Guest Experience Champion Holiday Inn Istanbul Old City

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Buona posizione rispetto ai mezzi (tram e metro). Personale molto cordiale.
Soggiorno di 4 notti a dicembre 2019
Risposta di gr, il giorno 7 gen 2020
Dear Valued Guest, We are very pleased to read that you had a comfortable stay with us . We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul . Again, thank you for choosing Holiday Inn ISTANBUL OLD CITY , and if I can be of assistance to you, please contact me via email ismail.koc@hiistanbuloldcity.com Sincerely, Ismail Koc Guest Experience Champion Holiday Inn Istanbul Old City

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and excellent service. People are also very polite and show care of what you are asking
Soggiorno di 4 notti a luglio 2019
Risposta di Ismaıl Koc, il giorno 27 lug 2019
Dear Valued Guest, We are very pleased to read that you had a comfortable stay with us . We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards İsmail KOÇ Guest Experience Champion Holiday Inn Istanbul Old City

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2019
Risposta di Ismail Koç, il giorno 4 giu 2019
Dear Valued Guest, We are very pleased to read that you had a comfortable stay with us . We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards İsmail KOÇ Guest Experience Champion Holiday Inn Istanbul Old City

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti ad aprile 2019
Risposta di Ismaıl Koc, il giorno 1 mag 2019
Dear Valued Guest, We are very pleased to read that you had a comfortable stay with us . We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards İsmail KOÇ Guest Experience Champion Holiday Inn Istanbul Old City

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel in Old town
The hotel is nice although the location could be more practical
Soggiorno di 2 notti a maggio 2018
Risposta di gs, il giorno 4 mag 2021
Dear Our Guest, Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul. Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again. We would love to welcome you back here again on your upcoming trips Warm Regards, Kemal Ergul Guest Experience Champion Holiday Inn Istanbul Old City

10/10 Eccellente

Donna single, Padova

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Eccellente
Dato che ho prenotato con Expedia, ho ricevuto il transfer gratuito da e per l'aeroporto. Unica problema, non si arriva davanti alla porta dell'hotel, ma sono stata aiutata da uno dei receptionist che mi ha gentilmente portato la valigia
Risposta di gs, il giorno 4 mag 2021
Dear Our Guest, Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul. Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again. We would love to welcome you back here again on your upcoming trips Warm Regards, Kemal Ergul Guest Experience Champion Holiday Inn Istanbul Old City

10/10 Eccellente

Piera, roma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
lavori di manutenzione
avrei gradito sapere in anticipo che nell'albergo stavano facendo lavori di manutenzione visto che ogni mattina alle 8.00 iniziavano a martellare!!!Inoltre sempre per questo motivo abbiamo dovuto cambiare stanza anche solo se si è trattato dell'ultima notte. Comunque l'albergo è in ottima posizione e il personale gentile e disponibile.
Risposta di gs, il giorno 4 mag 2021
Dear Our Guest, Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul. Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again. We would love to welcome you back here again on your upcoming trips Warm Regards, Kemal Ergul Guest Experience Champion Holiday Inn Istanbul Old City

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel Best Western Senator Istanbul - vicino all'università - ottimo
Vicino all'Università ed alle maggiori mete turistiche della città vecchia. Ottima colazione a buffet e ristorante a prezzo contenuto e buona qualità. Cortesia e disponibilità dello staff dell'albergo. Consigliato.
Risposta di gs, il giorno 4 mag 2021
Dear Our Guest, Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul. Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again. We would love to welcome you back here again on your upcoming trips Warm Regards, Kemal Ergul Guest Experience Champion Holiday Inn Istanbul Old City

10/10 Eccellente

Courtney, Melbourne, Australia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Best Western Senator Hotel
We had an enjoyable stay at this hotel.The hotel is conveniently located, a close walk to the blue mosque, the grand bazaar, (apart from the fact that taxis are extremely cheap in istanbul, a plus because it is a huge city and unlikely you could be in a great position to have everything close).We found the staff to be extremely friendly and helpful, and for the price of the hotel extremely good value for money. The hotel itself was clean, rooms large, and had a beautiful lobby, a nice little bar and a restaurant if you decide to eat in. Overall a great stay at a great hotel with fantastic staff!
Risposta di gs, il giorno 4 mag 2021
Dear Our Guest, Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul. Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again. We would love to welcome you back here again on your upcoming trips Warm Regards, Kemal Ergul Guest Experience Champion Holiday Inn Istanbul Old City

2/10 Terribile

paolo, milano

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
istanbul senator hotel
struttura troppo fuori la zona centrale, personale poco cortese e che non parla inglese. eravamo 3 coppie e tutte e 3 avevamo la camera sbagliata.....pessimo! non lo consiglio.......

8/10 Buono

paolo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
coppia piuttosto esigentina
buon hotel che ha dato i servizi che ci aspettavamo

10/10 Eccellente

cem

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay! Good location, staff, food! All was excellent.
Soggiorno di 1 notte ad aprile 2024
Risposta di gs, il giorno 27 apr 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn,Sincerely,Kemal ErgulGuest Experience Champion Holiday Inn Istanbul Old City

10/10 Eccellente

Luisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Experience Champion, il giorno 5 apr 2024
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 Buono

Dinh Luan, Grünstadt

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di gs, il giorno 1 apr 2024
Dear Valued Guest,Thank you for sharing your wonderful satisfaction comment about our hotelWe would like to inform you that we will be pleased to welcome you again at our hotel on your next trip.Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Eccellente

Mehmet

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
sehr sauber personal sehr freundlich
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Experience Champion, il giorno 16 mar 2024
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

2/10 Terribile

fatou

Viaggio con la famiglia
Very bad smell
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Experience Champion, il giorno 11 mar 2024
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.We are truely sorry about the experience you had in our hotel . We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

4/10 Scarso

Abdal

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Floor had stains all over it. The bedroom floor had black stains and the toilet floor had red stains on it. The double bed was not a double, it was two singles put together so you couldn't sleep in the middle of it as the two mattresses would just split. Food was poor, mediocre at best but staff were lovely and kind.
Soggiorno di 3 notti a febbraio 2024
Risposta di Guest Experience Champion, il giorno 12 feb 2024
Dear Valued Guest,Thank you for your sincere comments. We apologize that your last stay did not meet your expectations. Thank you for your comments. We will share your views on your complaint with our team. We look forward to welcoming you again in the future, hoping that you will give us a chance to have a better experience. We hope to catch up.Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

2/10 Terribile

Munier

Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Experience Champion, il giorno 23 mar 2024
Dear Valued Guest,"Thank you for your sincere comments. We apologize that your last stay did not meet your expectations. Thank you for your comments. We will share your views on your complaint with our team. We look forward to welcoming you again in the future, hoping that you will give us a chance to have a better experience. We hope to catch up.Regards,Holiday Inn Istanbul Old Cİty

8/10 Buono

Caner

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Temizlik, servis ve diğer konularda otel gayet iyi ancak hotels. com'daki bilgilerde otelin bulunduğu bölgeye saat 21.00'den önce araçla girişin yasak olduğundan bahsedilmemiş. Bu durumun yarattığı problem hariç otel gayet iyiydi. Teşekkürler.
Soggiorno di 3 notti a gennaio 2024
Risposta di Guest Experience Champion, il giorno 3 feb 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

10/10 Eccellente

Orhan

Soggiorno di 2 notti a gennaio 2024
Risposta di Kemal Ergul, il giorno 31 gen 2024
Dear Valued Guest,Thank you for sharing your wonderful satisfaction comment about our hotelWe would like to inform you that we will be pleased to welcome you again at our hotel on your next trip.Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 Buono

Ufuk

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 4 notti a gennaio 2024
Risposta di Guest Experience Champion, il giorno 27 gen 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

10/10 Eccellente

Oktay

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 7 notti a gennaio 2024
Risposta di Guest Experience Champion, il giorno 26 gen 2024
Dear Valued Guest,Thank you for your great score.We are glad that you enjoyed your stay and had a great time. Our main aim is to make our guests feel truly welcome and comfortable throughout their time with us and so we are delighted to learn that this was noticed and that you liked the staff and the facilities.We hope your travel plans would bring you back to istanbul in the future and give us an other chance to welcome you.Thank you again.Best RegardsKemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Eccellente

Furkan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Experience Champion, il giorno 26 gen 2024
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

2/10 Terribile

Ali

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 4 notti a dicembre 2023
Risposta di gs, il giorno 4 gen 2024
Dear Value Guest,Thank you for your candid review.We apologize that your recent stay did not meet expectations.We appreciate your comments and will share this with our team that we can continue to provide our services.We do hope to have the opportunity to welcome you back in the future,so that we can provide a better service.Best Regards,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

6/10 Soddisfacente

Ayhan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Sehr nette Personal
Soggiorno di 4 notti a dicembre 2023
Risposta di Kemal Ergul, il giorno 31 gen 2024
Sayın misafirimizSamimi yorumunuz için çok teşekkür ederiz. Son kalışınızın beklentileri karşılamadığı için özür dileriz. Yorumlarınızı takdir ediyoruz ve hizmetlerimizi sunmaya devam edebileceğimiz ekibimizle paylaşacağız. Daha iyi bir hizmet sunabilmemiz için sizi gelecekte tekrar karşılama fırsatına sahip olmayı umuyoruz.Saygılarımızla,Kemal Ergul Misafir İlişkileri Yetkilisi

10/10 Eccellente

Hassan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Experience Champion, il giorno 29 dic 2023
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Eccellente

Syed

Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Experience Champion, il giorno 29 dic 2023
Dear Valued Guest,I am very pleased to read that you had a comfortable stay with us and that you were impressed with our hotel. We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Eccellente

Eldar

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The waiter Cigdem was very friendly. All staff is accommodating and helpful, amazing stay!!!
Soggiorno di 3 notti a dicembre 2023
Risposta di Guest Experience Champion, il giorno 29 dic 2023
Dear Valued Guest,I am very pleased to read that you had a comfortable stay with us and that you were impressed with our hotel. We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

4/10 Scarso

Karla

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The aircon was not working. It was very hot.
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Experience Champion, il giorno 29 nov 2023
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.We are truely sorry about the experience you had in our hotel . We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Eccellente

Recep Burak

Soggiorno di 3 notti a novembre 2023
Risposta di Guest Experience Champion, il giorno 22 nov 2023
Sayın Recep Burak,Holiday Inn ISTANBUL - OLD CITY'deki deneyiminizi bize anlatmak için zaman ayırdığınız için teşekkür ederiz.Geri bildiriminizin bizim için son derece değerli olduğunu lütfen unutmayın. Misafir deneyimini iyileştirmek amacıyla markamızda sürekli olarak değişiklikler yapmak için sizinki gibi geri bildirimleri kullanıyoruz.Gelecekte size tekrar hizmet etme fırsatını bize vereceğinizi umuyoruz.Holiday Inn İstanbul Old City'yi seçtiğiniz için bir kez daha teşekkür ederiz.Saygılarımızla,Kemal ErgülGuest Experience ChampionHoliday Inn İstanbul Old City

6/10 Soddisfacente

kenneth

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
No hot water
Soggiorno di 4 notti a novembre 2023
Risposta di Guest Experience Champion, il giorno 13 nov 2023
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.We are truely sorry about the experience you had in our hotel . There was a tecnichal problem in short time then problem was solved.We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
TERRIBLE, AC NOT WORKING
Showed up to the hotel. The AC was NOT working so we decided to go to another hotel. We were told by the hotel that there would be a full refund. However when we called them back, they denied the refund!!!!!
Soggiorno di 2 notti a ottobre 2023
Risposta di Guest Experience Champion, il giorno 8 nov 2023
Dear Davit Tat,Firstly, thank you for choosing Holiday Inn Istanbul Old City.You have not contacted us to cancel your reservation and we waited you until check out date to1th november.Due to the reservation policy, no refunds are made.We hope to welcome you back again when your travels bring you back to Istanbul.Kind Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

6/10 Soddisfacente

Wenxuan

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e comfort della camera
No AC
No AC, so hot
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Experience Champion, il giorno 28 ott 2023
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.We are truely sorry about the experience you had in our hotel . We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 Buono

DARSHAN

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was nice but Airconditioning working & over all Housing keeping needs to impove
Soggiorno di 2 notti a ottobre 2023
Risposta di Guest Experience Champion, il giorno 25 ott 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

8/10 Buono

Lily

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Guest Experience Champion, il giorno 22 ott 2023
Dear Valued Guest,We are very pleased to read that you had a comfortable stay with us and that you were impressed with our hotel. We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best Regards Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Guest Experience Champion, il giorno 15 ott 2023
Dear Valued Guest,Thank you for your kind words. We are glad that you enjoyed your stay and had a great time. Our main aim is to make our guests feel truly welcome and comfortable throughout their time with us and so we are delighted to learn that this was noticed and that you liked the staff and the facilities.We hope your travel plans would bring you back to istanbul in the future and give us an other chance to welcome you.Thank you again.Best RegardsKemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City,

4/10 Scarso

Matthias

Soggiorno di 8 notti a settembre 2023
Risposta di Guest Experience Champion, il giorno 16 ott 2023
Dear Valued Guest ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ISTANBUL - OLD CITY.We are truely sorry about the experience you had in our hotel . We will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, Sincerely,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Eccellente

jeff

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel were very responsive to queries via WhatsApp. They answered several queries as well as helping us book a guide for private sightseeing and transport to/from the airport. Breakfast and rooms were excellent! Everyone in hotel could not have been more helpful and I will happily stay here again the next time I visit Istanbul.
Soggiorno di 3 notti a ottobre 2023
Risposta di Kemal Ergul, il giorno 13 ott 2023
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Eccellente

iurii

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a settembre 2023
Risposta di Guest Experience Champion, il giorno 2 ott 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

8/10 Buono

Cornelis

Soggiorno di 4 notti a settembre 2023
Risposta di Kemal Ergul, il giorno 10 ott 2023
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

10/10 Eccellente

Daniel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was near all the place to visit
Soggiorno di 2 notti a settembre 2023
Risposta di Guest Experience Champion, il giorno 7 set 2023
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

2/10 Terribile

Miro

Soggiorno di 5 notti ad agosto 2023

4/10 Scarso

Shahada, Dublin

It’s located in crowded area of old city with lots of small businesses around, but transportation restricted and difficult to access.
Soggiorno di 1 notte ad agosto 2023
Risposta di Guest Experience Champion, il giorno 2 set 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

4/10 Scarso

Kaoutar

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti ad agosto 2023
Risposta di Guest Experience Champion, il giorno 25 ago 2023
Dear Valued Guest,Thank you for choosing Holiday Inn Istanbul Old City.We value every guest's opinion and therefore timely feedback is extremely important to us.We sincerely regret that you were not completely satisfied with your visit.Can you explain what exactly is wrong?I would be happy to receive additional comments.After all, we can only be better by communicating with guests.I hope to welcome you again as our guest.Sincerely,Kemal ErgülGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 Buono

BERENICE

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Es un hotel céntrico y en una zona segura con el transporte público a unos pasos
Soggiorno di 3 notti ad agosto 2023
Risposta di Kemal Ergul, il giorno 23 ago 2023
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

6/10 Soddisfacente

attique

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room flooring was very noisier when ever you walked in the room everybody wake up. Very friendly staff location not bad
Soggiorno di 4 notti ad agosto 2023
Risposta di Kemal Ergul, il giorno 19 ago 2023
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Istanbul Old City. Sincerely, Kemal Ergul Guest Experience Champion Holiday Inn Istanbul Old City

10/10 Eccellente

Taghrid

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a luglio 2023
Risposta di Guest Experience Champion, il giorno 4 ago 2023
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City

8/10 Buono

jinghua

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a luglio 2023
Risposta di gs, il giorno 29 lug 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City

10/10 Eccellente

Salli

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Super
Soggiorno di 5 notti a luglio 2023
Risposta di gs, il giorno 21 lug 2023
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City