Materassi in memory foam, una cassaforte in camera

Recensioni per Wyndham Garden Jacksonville

3 out of 5
Wyndham Garden Jacksonville
4660 Salisbury Road, I-95 Exit 344 (Butler Boulevard), Jacksonville, FL

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 449 su 1429 recensioni" "
Valutazione di 8 - Buono. 322 su 1429 recensioni" "
Valutazione di 6 - Soddisfacente. 252 su 1429 recensioni" "
Valutazione di 4 - Scarso. 212 su 1429 recensioni" "
Valutazione di 2 - Terribile. 194 su 1429 recensioni" "

7,0/10

Pulizia

7,6/10

Personale e servizio

6,6/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Horace

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Housekeeping ran out of face towels one day of stay.
Soggiorno di 3 notti ad aprile 2024

6/10 Soddisfacente

Renee

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
It was a busy time when we checked in and the 2 front desk representatives were busy helping customers. The one who checked us in did not look or act professionally. She had side comments for everything with everyone she helped. The bathtub was dirty and had hairs from previous occupant. The walls are so thin you can hear the tv from the next room. During the night, I had to put towels under the door to keep the smell of smoked weed out. The beds and pillows are comfortable though. And the Red Gill diner next door is great.
Soggiorno di 1 notte ad aprile 2024

4/10 Scarso

Jose, Miami

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice bed very clean
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Jose,Thank you for staying with us! We're delighted you found our beds comfortable and appreciated our commitment to cleanliness. Your satisfaction is our priority, so please let us know if there are any ways we can make your next visit even better.Yours in hospitality,Jason Penkacik,General Manager.

8/10 Buono

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

6/10 Soddisfacente

Luis

Ok
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Luis,While we are delighted you chose to stay with us, we are concerned that your experience did not meet your expectations. We are committed to ensuring your next visit is even better; just let us know how we can.Yours in hospitality,Jason Penkacik,General Manager.

8/10 Buono

Patricia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024

2/10 Terribile

Christine

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Police knocking on doors. Looking for someone in an altercation. Yelling in the hallway. I couldn't sleep the rest of the night. Very unsafe hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Christine,Thank you for your review. We regret to learn of your disappointment with your recent stay. Please know that the safety of our guests is of the utmost importance to us, and what you have described is not a typical instance for our hotel. We work with the location authorities to ensure the safety of our guests and a secure environment on our property. We hope you do not allow this isolated incident to prevent you from returning for a seamless experience worthy of a perfect rating.Yours in hospitality,Jason Penkacik,General Manager.

8/10 Buono

Ashley

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

6/10 Soddisfacente

Regina

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The staff was very nice. They could do a little better with her cleaning and my she had a stained look like dried up blood on it Room smelled like weed and it was pretty noisy in the hallways at night.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 25 apr 2024
Dear Regina,While we thank you for being our guest and are happy you enjoyed our wonderful staff, we are sorry you had concerns about the cleanliness of the room. We pride ourselves on our top-notch accommodations and will be sure to review our high standards with our team. It would be a pleasure to welcome you back and impress you further.Yours in hospitality,Jason Penkacik,General Manager.

10/10 Eccellente

Stormy, Shellman

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved everything , staff was awesome!! The only downside was the walls were thin and we had very loud neighbors, partying which is understandable to a point.(we had to have our TV loud, so we could hear it, which probably bothered the our other neighbors)
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 25 apr 2024
Dear Stormy,Thank you for your review and kind comments. While we are so pleased to hear you experienced our world-class service, we apologize for the noise disturbance you experienced. Please don't hesitate to reach out to our front desk with noise concerns, as we're always available to assist you!It would be a privilege to host you again during your next visit.Yours in hospitality,Jason Penkacik,General Manager.

2/10 Terribile

Tanner

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Roaches, people in the hallway until 330 in the morning, guys drinking beer in the back parking lot until after sunrise
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 24 apr 2024
Dear Tanner,Thank you for sharing your experience. We are concerned to hear about the issues you encountered during your stay, including the presence of pests and disturbances in the hallway and parking lot. We engage Massey Services, a nationally recognized pest control company, to provide service to our hotel, and this issue is being addressed by them. We are committed to addressing these matters to ensure a more pleasant and comfortable environment for all our guests. We hope for another opportunity to offer you a stay that better reflects our standards.Yours in hospitality,Jason Penkacik,General Manager.

10/10 Eccellente

cynthia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No towels at the pool or breakfast 😕 but overall for the price it was pretty good.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 24 apr 2024
Dear Cynthia, Thank you for taking the time to leave us a positive review. We are sorry to hear that our breakfast fell short of your expectations. Our goal is always 100% guest satisfaction, so we appreciate you bringing this, as well as the lack of towels by the pool, to our attention. We hope that you will choose our hotel for future stays.Yours in hospitality,Jason Penkacik,General Manager.

2/10 Terribile

carol

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Hotel room was disgusting we were supposed to stay 3 days because of appointments at Mayo Clinic. First night fighting in hall had to call front desk. Bathroom faucet only had small stream the floor was disgusting I took pictures if anyone wants to view. When I got home there was a cockroach in my purse. This place needs a deep cleaning. I have owned rentals for 30 years and there is absolutely no need for places to be this disgusting.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 21 apr 2024
Dear Carol,Thank you for your review. We are disappointed to learn that your recent experience fell short of expectations. What you have shared does not reflect our high standards, and we’ll be sure to discuss your comments with the respective teams so this can be looked into. Additionally, although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. It is our hope that you will give us another chance to change your perceptions down the line. Yours in hospitality,Jason Penkacik,General Manager.

4/10 Scarso

Amber

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Nick

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful Cheap Place to stay!
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 19 apr 2024
Dear Nick,It was a pleasure hosting you at Wyndham Garden Jacksonville! We're glad you appreciated our affordable rates, and we look forward to seeing you again soon.Yours in hospitality,Jason Penkacik,General Manager.

10/10 Eccellente

Gerald

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

James

Viaggio di lavoro
Loved the pool
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear James,Thank you for choosing Wyndham Garden Jacksonville and for taking a moment to provide your rating. It brings great satisfaction to our team to know that you enjoyed your stay, especially the pool area. It was our pleasure to host you, and we look forward to welcoming you back in the future for another five-star experience!Yours in hospitality,Jason Penkacik,General Manager.

6/10 Soddisfacente

Bruce

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Distinct musty smell and smell of marijauna in hallways
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Bruce,Thank you for choosing to stay with us and for taking a moment to provide your review. We regret to hear that you experienced an odor in the hallway and thank you for bringing this to our attention. Indeed, this does not meet our standards, and our team will research this issue to determine what may have occurred. We hope to have the opportunity to welcome you back to change your perceptions.Yours in hospitality,Jason Penkacik,General Manager

10/10 Eccellente

Freddy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a quiet place to relax and recharge
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Freddy,We are so happy to know that you had a great time with us overall and that you were able to catch up on some rest and relaxation. Thank you so much for the five-star rating, and we hope to see you again soon. Yours in hospitality,Jason Penkacik,General Manager.

6/10 Soddisfacente

Adam

Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

patrick

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I would definitely stay again!!!Great price as well!!!
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 11 apr 2024
Dear Patrick,Thank you! There's no greater compliment than knowing guests were so impressed with their stay that they'd join us again. We hope to have the honor of welcoming you back again soon.Yours in hospitality,Jason Penkacik,General Manager.

10/10 Eccellente

Carl

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Love it
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 11 apr 2024
Dear Carl,Thank you for your review and for giving us a perfect rating. We are delighted you thoroughly enjoyed your stay at Wyndham Garden Jacksonville, and we hope you return soon!Yours in hospitality,Jason Penkacik,General Manager.

10/10 Eccellente

Angela, Tamarac

Viaggio di gruppo
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Check in was easy no hassle went in gave my name left a card on file for deposit got my key cards and was on my way.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 11 apr 2024
Dear Angela,Thanks for the five stars! We're so happy to hear you had such a hassle-free check-in process and that your stay was excellent. It was a pleasure to welcome you to Wyndham Garden Jacksonville, and we hope you'll stay with us again for another easy, relaxing getaway.Yours in hospitality,Jason Penkacik,General Manager.

2/10 Terribile

Anqula

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Roaches in room , moldy a bloody sheets I was disgusted .
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 11 apr 2024
Dear Anqula,Thank you for taking the time to leave your review. Providing guests with a relaxing and worry-free stay is of the utmost importance to us, and we are sorry to hear that we did not meet your expectations. Please know that we engage Massey Services, a nationally recognized pest control company, to provide service to our hotel, and we have informed them of your concerns to ensure prompt resolution. Nevertheless, it was a pleasure having you here, and we would be honored to have a second chance to deliver a more pleasant stay for you.Yours in hospitality,Jason Penkacik,General Manager.

6/10 Soddisfacente

Daniel

Mi è piaciuto: Pulizia e personale e servizio
The property did not have security checking people out who were not staying there.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Daniel,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we fell short of expectations during your visit. We can assure you that the safety of our guests is a top priority for us, and we offer our sincere apologies if you didn't feel this was the case. Your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.Yours in hospitality,Jason Penkacik,General Manager.

4/10 Scarso

John

Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Itz

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and comfortable
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 21 apr 2024
Dear Itz,We value the comfort and satisfaction of our guests, and we are delighted to read your feedback. Thank you for taking the time to review your stay at Wyndham Garden Jacksonville. Returning guests are a great compliment. Come back again soon!Yours in hospitality,Jason Penkacik,General Manager.

10/10 Eccellente

Reynier Nelson, Aberdeen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
La atención
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Reynier,We take great pride in our team's commitment to providing exceptional service and ensuring our guests feel valued and supported throughout their stay. Your positive feedback is greatly appreciated and we look forward to welcoming you back to Wyndham Garden Jacksonville for more great service.Yours in hospitality,Jason Penkacik,General Manager.

4/10 Scarso

Malcolm

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
There was a minor roach infection. The internet was slow.
Soggiorno di 6 notti a marzo 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Malcolm,Thank you for leaving us feedback and bringing these concerns to our attention. What you described is not up to our standards, and our team appreciates you making us aware so we can further investigate. We hope you had an enjoyable time in Jacksonville. Yours in hospitality,Jason Penkacik,General Manager.

6/10 Soddisfacente

Rigoberto

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Delcina

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great experience with wonderful pricing
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Delcina,Thank you for choosing Wyndham Garden Jacksonville and for sharing your delightful five-star review. We are thrilled you enjoyed your stay and our great value, and we look forward to welcoming you back again soon.Yours in hospitality,Jason Penkacik,General Manager.

4/10 Scarso

Yasmine

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
First, the rooms were extremely dirty. When I asked for another room, the front desk clerk said, there is only three clean rooms available. She ended up giving me one of those rooms. Gross.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Yasmine,The issues you raise are important to us. Please accept our apologies for any concerns about cleanliness. This does not represent the level of accommodation we aim to provide, and we'll look into your comments. If you find yourself back in the area, we'd appreciate the chance to provide you with more suitable accommodations.Yours in hospitality,Jason Penkacik,General Manager.

8/10 Buono

Rigoberto

Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Brent

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024

4/10 Scarso

Adina

Viaggio di coppia
The property has progressively grown more chaotic and noisy. This most recent stay was by far the worse: screaming and door slamming started a little before midnight and continued until the early morning hours. Not sure if the front desk was aware, however, it extended outside to the parking lot and also appeared to be on multiple floors.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 3 apr 2024
Dear Adina,We're genuinely concerned to hear about your recent experience. Maintaining a peaceful environment for all our guests is paramount, and we regret any disruption to your stay. Rest assured, we'll ensure our team is more vigilant and responsive to such situations in the future. Your comfort is crucial to us, and we hope for the opportunity to provide you with a much quieter and more enjoyable stay next time.Yours in hospitality,Jason Penkacik,General Manager.

4/10 Scarso

Kamela

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
This hotel has roaches.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 31 mar 2024
Dear Kamela,Thank you for your review. We regret to learn of your disappointment with your experience. Although we engage Massey Services, a nationally recognized pest control company, to provide service to our hotel, we will conduct a complete evaluation to ensure everything is as it should be. We look forward to welcoming you back in the future for a seamless stay worthy of a perfect rating.Yours in hospitality,Jason Penkacik,General Manager.

10/10 Eccellente

Paul

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good location.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 29 mar 2024
Dear Paul,Thank you for your review and for giving us a perfect rating. We're delighted our excellent location was the highlight of your visit, and we hope you took full advantage of the convenience it affords our guests. It was a pleasure having you here at Wyndham Garden Jacksonville, and we hope you return soon.Yours in hospitality,Jason Penkacik,General Manager.

6/10 Soddisfacente

Rigoberto

Viaggio di lavoro
Non mi è piaciuto: Pulizia
Bien ubicada
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 29 mar 2024
Dear Rigoberto,Thank you for choosing to stay with us during your recent trip. It's great to hear that our convenient location served you well during your visit. If there was anything we could have done differently to improve your experience, please don't hesitate to reach back out to us. The pleasure was all ours, and we hope to welcome you back in the future.Yours in hospitality,Jason Penkacik,General Manager.

6/10 Soddisfacente

srinivasan

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I normally do not write reviews but compelled to write this one because there were so many negatives — no exhaust fan in bathroom, bathroom lock didn’t work, toilet didn’t flush the first time every time, bathtub faucet was leaking while shower is on, room cleaning once in 4 days, super smelly lobby area, one of two access card didn’t work, dead bolt dead… overall, a bad experience!
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 29 mar 2024
Dear Srinivasan,We appreciate you taking the time to leave a review for your recent stay. However, we're disappointed that you were inconvenienced during your time with us. Please know housekeeping is provided for guests on the third day of their stay in accordance with Wyndham Brand Standards. Nevertheless, we strive to provide nothing but the very best for our valued guests, and we appreciate you voicing your concerns. We will investigate your comments further as we continually improve the standards of our property for our guests. It was a pleasure welcoming you, and we hope you'll consider giving us another chance to impress you soon.Yours in hospitality,Jason Penkacik,General Manager.

2/10 Terribile

Teschala

Viaggio di gruppo
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The rooms look like you are in a shelter a homeless shelter not anywhere a person would fly out of town to go stay from home when you leave your home you want to go somewhere that’s beautiful nice and lightning like a home away from home. This was not neither the case this was terrible, would never go again Would never recommend anyone else to go
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 29 mar 2024
Dear Teschala,Thank you for your review. We regret to learn that our accommodations fell short of your expectations. We'll be sure to share your feedback with our team for further consideration, as we are always seeking new ways to improve for our great guests. It was a pleasure having you here, and we hope you'll consider giving us another chance next time you're in Jacksonville.Yours in hospitality,Jason Penkacik,General Manager.

10/10 Eccellente

???????????????

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel nice and clean
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 27 mar 2024
Greetings! We are honored to have earned a five-star rating. Our team will be delighted to know that you found our hotel to be nice and clean. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. It was truly a pleasure to have you as a guest, and we look forward to welcoming you back. Yours in hospitality,Jason Penkacik,General Manager.

4/10 Scarso

Amber

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
I really would like to give a good review but I can’t. I have never stayed at a place so loud. You might as well not have walls or doors. You can literally hear everything. People in the halls, every door that opens on your floor, any noise beside above and below you. This is no exaggeration unfortunately. They other customers are beyond rude and loud which the staff just lets happen. If you are looking for a clean room, soft bed and no sleep this would be the place you would want.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 27 mar 2024
Dear Amber,We appreciate your honest feedback. While we hope you found your room clean and tidy, we're disappointed you were impacted by noise from other guests. We understand the importance of a restful night's sleep, so rest assured, we'll remind our team to be diligent in creating a quiet environment. Thank you for your insights, and we hope to have a chance to change your perceptions. Yours in hospitality,Jason Penkacik,General Manager.

10/10 Eccellente

Brad

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 27 mar 2024
Dear Brad, Thank you so much for choosing to stay with us at Wyndham Garden Jacksonville. We are thrilled to learn you had such a pleasant stay and we're proud to have earned your five-star review. We hope to see you again soon, as it was a pleasure having youYours in hospitality,Jason Penkacik,General Manager.

6/10 Soddisfacente

Sunny

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi
I stay in 505 air conditioner stop working i called up at 9 pm in front office to see if someone can come and fix it but no one answer.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 25 mar 2024
Dear Sunny,Thank you for staying with us and for your feedback. We are disappointed your time with us was not as expected, and we apologize for any issues with our accommodations. Our maintenance team will look into your comments and correct any issues. Thank you for your review, and we hope you will consider staying with us again the next time you are in the area.Yours in hospitality,Jason Penkacik,General Manager.

2/10 Terribile

GIL

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Lawrence

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The restaurant was generally a call in -take out . No place to sit . Not adequate!
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 25 mar 2024
Dear Lawrence,Thank you for staying with us and for your feedback. We are glad you enjoyed your time overall; however, please accept our apologies for any inconvenience with our restaurant. Your comments are appreciated, and we hope you will consider visiting us again the next time you are in Jacksonville.Yours in hospitality,Jason Penkacik,General Manager.

2/10 Terribile

Jose

Viaggio con animali domestici, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was broken
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 27 mar 2024
Dear Jose,Guest feedback is always appreciated and welcome, so thank you for taking the time to share your comments. It's always our goal to address any guest concerns promptly. Rest assured, your remarks will be discussed internally so that we can resolve and fix the problems you encountered. We hope you join us again, so we may prove to you we value our guests' feedback. Thank you.Yours in hospitality,Jason Penkacik,General Manager.

8/10 Buono

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024

2/10 Terribile

Bailee

there’s was mold in the shower of my room
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 25 mar 2024
Dear Bailee,Thank you for taking the time to give us feedback on your stay at our hotel. Guest feedback is always appreciated and used to make sure we live up to the high expectations our guests deserve. Please know your concerns about mold are not typical issues and will be discussed with the staff immediately. We hope you will consider giving us another chance to provide you with an enjoyable visit.Yours in hospitality,Jason Penkacik,General Manager.

10/10 Eccellente

Yolanda

Soggiorno di 2 notti a febbraio 2024