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Recensioni per Extended Stay America Suites Jacksonville St Johns Towne Ctr

2.5 out of 5

Recensioni

5,2
Valutazione di 10 - Eccellente. 134 su 1004 recensioni" "
Valutazione di 8 - Buono. 164 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 182 su 1004 recensioni" "
Valutazione di 4 - Scarso. 172 su 1004 recensioni" "
Valutazione di 2 - Terribile. 352 su 1004 recensioni" "

5,2/10

Pulizia

6,4/10

Personale e servizio

5,2/10

Servizi

5,2/10

Condizioni e dotazioni della struttura

6,2/10

Ecosostenibilità

Recensioni

2/10 Terribile

Scott

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
This property required a $100 deposit when we checked in. We came back from a cruise and found they only returned 49 of it. I called and said there was feces on the bed and the bed spreed was damaged. My wife is one of those people that even clean hotel rooms. We have stayed at extended stays before and never had an issue and never have we had to pay a deposit.
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Management , il giorno 25 apr 2024
Dear Scott, Thank you for your feedback. We truly regret any inconvenience you've experienced. All rooms that are pre-paid third party require a security/damage deposit. This is a corporate policy, not a local policy. If you have any further concerns, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention.Sincerely, Hotel Management

8/10 Buono

Angela

Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Susannah

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice quiet spot, check in was easy, rooms were clean, would stay here again.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Sara

Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Oliver

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was not very well maintained. I was also not checked in at a room for a very long time and spoke with the manager and it was a hassle. I do not recommend this hotel in Jacksonville.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Management , il giorno 23 mar 2024
Dear Oliver, Thank you for your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced during check-in and for any shortcomings in our property's maintenance. Your feedback is invaluable, and we will address these issues promptly to ensure they are resolved. It is always our aim to provide efficient service and a well-maintained environment for our guests, and we regret that we fell short of your expectations on this occasion. We appreciate your patience and understanding and hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Management

2/10 Terribile

Ledondre

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Horrible
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Management , il giorno 14 mar 2024
Dear Ledondre, Thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review.Sincerely,Hotel Management

4/10 Scarso

Donald

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Day 1 saw a roach in the room. Staff never brought us any kitchen utensils to use. Complimentary breakfast is the bare minimum in complimentary consisting of oatmeal, muffins, and coffee.
Soggiorno di 5 notti a febbraio 2024
Risposta di Hotel Management , il giorno 14 feb 2024
Dear Donald, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the presence of a roach, the lack of kitchen utensils, and the breakfast offerings is concerning. We take cleanliness and guest satisfaction seriously and will address these issues with our team to ensure improvements are made. Please accept our sincerest apologies for falling short of your expectations. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

2/10 Terribile

Kirk

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Kirk
I called the hotel about 5:00pm on the day of check in to let them know that it would be after midnight before I arrived. The lady said it would be no problem. I arrived about 2:00am only to find out I could not check in after 12:30am. That left me with no where to stay.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Management , il giorno 6 feb 2024
Dear Kirk, Thank you for your feedback. We apologize for any inconvenience you experienced with your late arrival. While we strive to accommodate all our guests' needs, our check-in policies are in place to ensure the smooth operation of our hotel. We regret any miscommunication and understand the frustration this caused. Your feedback is valuable, and we will review our procedures to prevent similar situations in the future. We hope to welcome you back for a seamless stay.Sincerely,Hotel Management

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The spacious rooms.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management , il giorno 1 feb 2024
Dear James, Thank you for highlighting the spacious rooms at Extended Stay America. We're delighted to hear that you appreciated the ample living space during your stay. Providing a comfortable environment is our priority, and we hope to welcome you back for another positive experience. Safe travels!Sincerely,Hotel Management

4/10 Scarso

Sylvain

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
To hold
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management, il giorno 26 gen 2024
Dear Sylvain, Thank you for staying with us and sharing your feedback. We are disappointed that your room did not meet your expectations and about the issues with our front desk team. Your experience is not reflective of our usual standards, and we deeply regret the disturbance and issues you encountered. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management

10/10 Eccellente

Christopher

Soggiorno di 1 notte a gennaio 2024

6/10 Soddisfacente

Sandra

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024

4/10 Scarso

Shane

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024

2/10 Terribile

Sonya

Non mi è piaciuto: Personale e servizio
When I checked in the staff was nice however doing my staff different staff was not professional at all. It was difficult to get fresh towels. The room was always cold I would not stay there again.
Soggiorno di 7 notti a dicembre 2023
Risposta di Hotel Management, il giorno 11 gen 2024
Dear Sonya, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet much of your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

2/10 Terribile

Charity

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Stay away!!! Not good!
We did not enjoy our stay. We had cold showers, a bathroom light that didn’t work for two days- even though we told the front desk within 5 minutes of entering our room. The maintain man SMACKED it to make it turn on. Within a few minutes that no longer worked but the officer was closed. The fridge didn’t stay cold so we lost all of our food. However nothing was done to switch rooms or get us a better fridge. We kept getting calls about noise complaints when all we were doing was walking around to get ready for bed. We were being as quiet as possible. It was frustrating. The ONLY bright spot was the kind gentleman on the front desk Thursday evening. He was lovely and tried to help with what he could. Oh also the room we reserved and that I checked the day prior to arrival on, wasn’t available so we didn’t have enough room. The room wasnt very clean either. I had to clean the fridge and the bathroom before we could use them. Worst stay ever!! Shower didn’t even get warm!
Soggiorno di 7 notti a dicembre 2023
Risposta di Hotel Management, il giorno 10 gen 2024
Dear Charity, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
the microwave almost caught fire because the door was rusted and dirty.This made the smoke detector go off.my whole stay i was sick because the room was not cleaned properly.i have asthma and the weather change only made the situation worse.people who make buisnesses comply about pets should think about those of us who have serious respitory problems and not lay dogs lay on beds. housekeeping did not change the sheets. the lady at the front desk"SKY"? had no problem resolution skills she became flustered and just plain confused when faced with my questions concerning billing to the microwave safety issue
Soggiorno di 7 notti a dicembre 2023
Risposta di Hotel Management , il giorno 31 gen 2024
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely, Hotel Management

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Not a good value
Property was poorly maintained and not well-cleaned. We were expecting better for the rate we paid.
Soggiorno di 3 notti a dicembre 2023
Risposta di Hotel Management, il giorno 6 gen 2024
Dear Guest, Thank you for the review and for sharing your experience. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

10/10 Eccellente

Remington

Soggiorno di 1 notte a dicembre 2023

4/10 Scarso

Caleigh

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Better off elsewhere.
There was dirty garbage in the cabinets, the room smelled like piss, there was a weird film on the floor, the microwave did not work, and they were out of pans and pots and plates and cups.
Soggiorno di 3 notti a dicembre 2023
Risposta di Hotel Management , il giorno 27 dic 2023
Dear Caleigh, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure that it does not happen again. We are also sorry for the faulty microwave in your room. Moreover, we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon. Sincerely, Hotel Management

2/10 Terribile

Daniel

Viaggio di lavoro
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 8 notti a dicembre 2023

8/10 Buono

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

2/10 Terribile

Randall

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ants all over the walls and counters/bathroom.
Soggiorno di 7 notti a dicembre 2023
Risposta di Hotel Management, il giorno 21 dic 2023
Dear Randall, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We appreciate your patience and hope you will consider staying with us again.Sincerely,Hotel Management

6/10 Soddisfacente

Rachael

Non mi è piaciuto: Pulizia e servizi
Woke up to find a couple of German roaches crawling in the floor. My bathroom fixtures were rusty. Old property needs a remodel.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 18 dic 2023
Dear Rachael, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Could be a lot better, could be worse.
Could use a DEEP clean. It wasn’t filthy but definitely not clean. The A/C had a strong mildew odor when ever it kicked on. The kitchen cabinet where the trash can stayed had drip marks on the inside. The kitchen faucet was grimy and slimy. It was fine for one night. I was tired and the bed did the trick. I will say the roll was cleaner than the lobby.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 18 dic 2023
Dear Guest, Thank you for posting a review of your stay. We are pleased that we met most of your expectations; however, we would be very disappointed if we overlooked some housekeeping areas with our accommodations. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management

10/10 Eccellente

Thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
great location, great price
great location, great price
Soggiorno di 3 notti a dicembre 2023

4/10 Scarso

Janon

Soggiorno di 1 notte a dicembre 2023

2/10 Terribile

jose

Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Shelia

Soggiorno di 2 notti a dicembre 2023

4/10 Scarso

Mary

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The cleanliness was horrible. Staff was nice.
Soggiorno di 3 notti a dicembre 2023
Risposta di Hotel Management, il giorno 7 dic 2023
Dear Mary, Thank you for mentioning your pleasant interactions with our staff during your stay with us. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. However, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations, especially with the cleanliness of our hotel. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

10/10 Eccellente

Mike

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice quite
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Management, il giorno 29 nov 2023
Dear Mike, It was a pleasure having you as our guest at Extended Stay America. We are pleased to know that your room and the amenities we provide exceeded your expectations and made for a more memorable stay. Thank you again for including us in your travel plans.We look forward to welcoming you back.Sincerely,Hotel Management

2/10 Terribile

Raiza

Soggiorno di 1 notte a novembre 2023

6/10 Soddisfacente

Anne

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Not a good experience this time, stayed there many times and never had a problem, corporate evidently has made some changes and it shows in the service, will not stay there again
Soggiorno di 2 notti a novembre 2023
Risposta di Hotel Management, il giorno 17 nov 2023
Dear Anne, Thank you for choosing to stay with us once again. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

8/10 Buono

Fabrice

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia
Needs some freshen up.
Overall satisfying. The room I was in needs some freshen up. It was smelly and some areas were not clean.
Soggiorno di 2 notti a novembre 2023

4/10 Scarso

Kevin

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Jenecia

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023

6/10 Soddisfacente

Derkia

Non mi è piaciuto: Personale e servizio
Did the job enough
Had to figure out how to get someone to the front desk because no one was there when I came to check in. Not fun after taking a 5 hour drive. Upon entry, the room was clean enough. Unfortunately, once I got into the bathroom and saw the stains in the tub, dirty shower curtain, broken shower lever that made turning on the tub difficult and the thin overused washcloth, nothing felt clean again. There was also hair in the bed. When we asked for new towels and linen, my partner was told we would have to hike the old items to the office and that generally they don't do the swaps after a certain time. It served the purpose of being a bed inside an A/C'd room to sleep in and that's it. If you're staying long term, prepare to clean it yourself and have a towel to make it feel more comfortable. 2 days was long enough for me with the service and cleanliness I experienced.
Soggiorno di 2 notti a ottobre 2023
Risposta di Hotel Management, il giorno 4 nov 2023
Dear Derkia, Thank you for choosing us. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Moreover, we do support Green Practices at our hotel, which means we replace current guest towels only upon request. However, please know fresh towels and amenities are always available. Let our front desk know, and we will gladly bring you more. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management

6/10 Soddisfacente

Sondra, Crawfordville

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Cleanliness is not a priority at this location. If you lower your expectations and appreciate the price and location, it is okay enough to sleep in. Little signs of poor cleaning include dirty toilet seat, hair, used soap and used wash cloth in the shower and leftover food in the fridge. Noise level was not too bad. The check in staff was friendly.
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Management, il giorno 2 nov 2023
Dear Sondra, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our accommodation was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

2/10 Terribile

Viaggiatore verificato

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia e personale e servizio
I was told there wasn’t a deposit when I got here they told me it was. The bathroom tub wasn’t cleaned out and it was blood on the floor(rug)
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Management, il giorno 30 ott 2023
Dear Guest, Thank you for taking the time to update us with your review. Please accept our apologies for the surprise you had on arrival with the cash deposit. It is mentioned on the published sites that when paying in cash for the room rent, a cash deposit is asked. The amount is refunded to your bank account after your check-out, which usually takes 14-15 business days to process, depending on your bank. Also, we regret the cleanliness issues that you encountered in your room. Your remarks are passed to our concerned team for further action. Our front desk team is always there to help you with anything while you are our guest. We regret any inconvenience and consider your feedback of utmost importance to us. Thank you again, and please return for a seamless experience.Sincerely,Hotel Management

4/10 Scarso

Stacey

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
The price and location were great. The interior was really old and worn down. It was as clean as they could make it but for a non- smoking room it smelt smokey. Lots of people hanging around and talking in the parking lot. As a woman alone I felt a need to be extra cautious.
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Management, il giorno 7 ott 2023
Dear Stacey, Thank you for being our guest. It is good that you enjoyed our location and found the price excellent. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Our desk staff is always available to help you. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management

2/10 Terribile

Travis

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The first room I had (207) was damp and dank. The exhaust fan in the bathroom did not work. I requested it be repaired, then changed rooms (211). The exhaust fan in that room did not work as well, but thankfully that room wasn't as dank. I asked for that fan to be repaired and the maintenance staff had NO interest. There were numerous dead roaches behind the night table and in the kitchen cabinets. One night I was awakened by a roach crawling on my hip. I swatted it away, and turned on the flashlight on my phone and found it clinging to the wall. It was over 1 1/2" long. Sadly I missed with my shoe. I was mortified when a smaller roach crawled out of my book bag later in the day while at an appointment at Mayo. The electrical outlet in the bathroom was not secure. The grounds were in a state of disrepair. I will not be returning to this property and will likely not stay at any of their other properties when I trave.
Soggiorno di 22 notti ad agosto 2023
Risposta di Hotel Management, il giorno 20 set 2023
Dear Travis, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

2/10 Terribile

Latoya

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Bathrooms were filthy. I didn’t even stay there. I went and stayed at a different hotel.
Soggiorno di 2 notti a settembre 2023
Risposta di Hotel Management, il giorno 19 set 2023
Dear Latoya, Thank you for providing your feedback. We understand that first impressions are essential, and clean accommodations play a vital role in creating a pleasant stay. Therefore, we sincerely apologize for falling short of your expectations in terms of cleanliness. At our establishment, we place great importance on maintaining a hygienic and clean environment. Moving forward, we will be implementing measures to ensure that our team pays extra attention to this aspect so that we can provide a more enjoyable experience for all of our guests.Sincerely,Hotel Management

6/10 Soddisfacente

Deborah

The rooms with carpet are not good. Carpet is worn and doesn't smell clean.
Soggiorno di 2 notti ad agosto 2023
Risposta di Hotel Management, il giorno 31 ago 2023
Dear Deborah, Thank you very much for staying with us. It is evident from your comments that we failed to meet your expectations. We apologize for any inconvenience you experienced due to the condition of the carpet in your room. We want to assure you that we will take steps to address the issue and improve the cleanliness of our rooms. We take these reviews seriously and use the feedback to help ensure we avoid repeating our mistakes. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

8/10 Buono

Audrey

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Missed basics such as hangers, utensils
Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Management , il giorno 1 set 2023
Dear Audrey, Thank you for staying at Extended Stay America. We are delighted you had a great experience throughout our hotel. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. We appreciate you letting us know your feedback regarding the in-room amenities, and we will share them appropriately with our team. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,Hotel Management

8/10 Buono

Anne

Mi è piaciuto: Comfort della camera
Soggiorno di 1 notte ad agosto 2023

6/10 Soddisfacente

Kristopher

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Broken Sofa
We were assigned the requested room, King bed with a sofa bed. The sofa bed was broken, filthy, and smelled. When attempting to put the sofa bed back into its position, it folded up wrong and would not budge. When it was reported to the front desk, we were told that it was in the process of being trashed.
Soggiorno di 2 notti ad agosto 2023
Risposta di Hotel Management, il giorno 10 ago 2023
Dear Kristopher, Thank you for your valuable feedback regarding your time with us. Quality and comfort are central to what we provide our guests; therefore, we apologize for not meeting these expectations. We always want our guests to have a gratifying experience in every aspect, so it was disappointing to read that the sofa bed in your room had problems. We will look into this; thank you for letting us know. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

2/10 Terribile

Kenia

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is the worst and the dirtiest hotel that I've been in my life. As soon as I got to the room and saw the bathroom I called orbitz claiming for help.
Soggiorno di 1 notte a luglio 2023
Risposta di Hotel Management , il giorno 26 lug 2023
Dear Kenia, Thank you for reviewing our hotel. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you.Sincerely,Hotel Management

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Lots of roaches
Live and dead roaches everywherr
Soggiorno di 1 notte a luglio 2023
Risposta di Hotel Management, il giorno 22 lug 2023
Dear Guest, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels. Sincerely,Hotel Management

2/10 Terribile

Jeffrey

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The room was raggedy, and the air conditioning went out. plumbing wouldn't drain at the Sink wanna drain at the Belton and baseboard hanging off just wasn't a pleasant stay.
Soggiorno di 1 notte a luglio 2023
Risposta di Hotel Management, il giorno 22 lug 2023
Dear Jeffrey, Thank you for sharing your feedback. We sincerely apologize for the maintenance issues you had in your suite. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies for not meeting your expectation. We would love another opportunity to show you the great visit we are known for, which you deserve. Thank you for this valuable feedback. Sincerely,Hotel Management

8/10 Buono

Williams

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a luglio 2023

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023