Dear Anonymous, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerry Rolando SIRAIT - General Manager

Dear Mr Jeremy,Warm greetings from Aston Imperial Bekasi Hotel & Conference Center.First of all, we would like to thank you for entrusting your choice of accommodation to Aston Imperial Bekasi Hotel & Conference Center. We always aim to provide an exceptional experience for our guests. We are very sorry that we have not been able to achieve our goal. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the room you occupied. This is beyond our standards. We have carried out an evaluation and also retrained our housekeeping staff to always pay attention to every detail of cleanliness in the room. Especially when checking by the HK Supervisor to be more thorough and detailed before we can sell the room to the next guest. We need to do this so that what happened to you does not happen again in the future.Once again we apologize for the inconvenience caused and also thank you for the very constructive criticism and reviews for us. We always look forward to welcoming you and your family back to Aston Imperial Bekasi with even better service and facilities of course.Regards.Felix YunarwantoFront Office Manager.

친애하는 권기씨,Aston Imperial Bekasi Hotel & Conference Center에서 따뜻한 인사를 전합니다.먼저 애스턴 임페리얼 베카시 호텔 & 컨퍼런스 센터에 숙소 선택을 맡겨주시고 후기를 남겨주신 점 감사드립니다. 우리는 항상 손님에게 특별한 경험을 제공하는 것을 목표로 합니다. 목표를 달성하지 못한 점 대단히 죄송합니다. 검토한 제약 사항에 대해 저희 숙소에 머무시는 동안 경험하신 불편에 대해 진심으로 사과드립니다. 아시다시피 저희 호텔은 도로 교차로에 있어 조용하게 만들 수 없습니다. 그러나 확실히 우리는 이 문제에 대한 더 나은 결론을 얻기 위해 경영진에 대한 귀하의 검토를 평가할 것입니다. 그래서 다음 미래에는 당신이 우리에게 불평했던 것처럼 불평하지 않을 것입니다. 우리는 모든 손님의 편의를 위해 이렇게 합니다. 다시 한 번 불편을 끼쳐 드려 죄송하며 고객님의 후기가 향후 고객님께 더 나은 서비스를 제공하는 데 도움이 될 수 있기 때문에 진심으로 감사드립니다.이 사건으로 인해 저희에 대한 귀하의 신뢰가 전반적으로 감소하지 않기를 바라며 다음 방문 시 Aston Imperial Bekasi Hotel & Conference Center에서 귀하를 다시 환영하기를 항상 고대하고 있습니다.감사합니다.문안 인사,펠릭스 DN 유나르완토프런트 오피스 관리자

Dear Mr. Arnaud, Greetings from Aston Imperial Bekasi Hotel & Conference Center... We are so grateful for your kind words. Thanks for sharing your review with us. Regarding your comment about pool, actually our pool is open for all our in-house guest and it is free to use. For your information, we are open at 06.00 hours and close at 18.00 hours. So that, the pool include facilities that You can be used.We are always looking forward to welcoming you again on your next visit to Aston Imperial Bekasi Hotel & Conference Center. Your Sincerely, Felix DN YunarwantoFront Office Manager

Dear Mr. Brian, Greetings from Aston Imperial Bekasi Hotel & Conference Center.... Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Regarding your review regarding air conditioner and WIFI connection, please allow us for sincere apologize. This is not our standard. For your information, we already closed that room to check and maintain the AC and WIFI connection, so the problem that you've felt will not happen again in the near future. Once again, we do apologize for the inconvenience and we also thank you for the constructive review of our future progress. we look forward to seeing you again in the near future with better service. Your Sincerely, Felix DN Yunarwanto Front Office Manager

Dear Guest, Greeting from Aston Imperial Bekasi Hotel and Conference Center... Your positive comments are really appreciated and thank you for taking time out to make them. You mention some need improvement especially for the TV. Surely we will discuss this to the management to replace into bigger TV set in our rooms. So, once again, thank you for your review regarding this. Best Regards, Felix DN Yunarwanto Front Office Manager

Dear Mrs. Jasmine Grace, Greetings from Aston Imperial Bekasi Hotel & Conference Center... Thank you for choosing Hotel Aston Imperial Bekasi Hotel & Conference Center as your place to stay in Bekasi. We apologize for the inconvenience you have experienced during your stay at Aston Imperial Bekasi Hotel & Conference Center. We already discussed about your problem with relevant department to ensure will not happen again in the future. We are always looking forward to welcoming you again on your next visit to Aston Imperial Bekasi Hotel & Conference Center Your Sincerely, Jerry Rolando General Manager

Dear Mr Abdul, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerry Rolando Sirait - General Manager

Dear Ms DEBORAH BRAND, Thank you for taking the time to tell us about your experience at the Aston Imperial Bekasi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Aston, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jerry Rolando Sirait - General Manager

Dear Mr TAHA, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We noted your concern regarding the towel, and we do some action to make it better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerry Rolando Sirait - General Manager

Dear hung yun, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerry Rolando Sirait - General Manager

Dear Mr./Mrs. Traveler, Greetings from Aston Imperial Bekasi Hotel & Conference Center... Thank you for choosing Hotel Aston Imperial Bekasi Hotel & Conference Center as your place for your stay. We are glad that our coffee shop has given you a great impression of breakfast and also glad to hear you are noted our service. We kindly hope you give us the opportunity to welcome you back for another stay with us in the future. Your Sincerely, Jerry Rolando General Manager

Dear Mrs. Elaine Sek Hoon, Greetings from Aston Imperial Bekasi Hotel & Conference Center... Thank you for choosing Hotel Aston Imperial Bekasi Hotel & Conference Center as your place to stay. It was an honor to welcome you here, we would like to say thank you for writing your feedback for us. We would like to sincerely apologize for the inconvenience that you have experienced during your stay with us the noisy from ambulances passing our hotel. Once again thank you very much and always looking forward to welcome you again in Aston Imperial Bekasi Hotel & Conference Center. Sincerely, Jerry Rolando General Manager

Dear Mrs. Veronica, Greeting from Hotel Aston Imperial Bekasi. We sincerely appreciate your taking time to provide your comments and feedback about our Hotel. Thank you for the positive review especially for our service. We are looking forward to welcoming you again in Aston Imperial Bekasi on your next visit to Bekasi. Your Sincerely, Jerry Rolando Sirait General Manager

Dear Ereyalyn, Thank you for the great review of Aston imperial bekasi! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jerry Rolando SIRAIT - General Manager

Dear Pei Seng, We Thank for your time give us the score. We hope your next visit will be as pleasant as the previous one. Sincerely, Jerry Rolando SIRAIT - General Manager

Dear Anonumous, We thank you for your patronage to our hotel during your last trip in Bekasi. We read your score seriously and please rest assured that we have done internal reviews to solve this situation and conducting an approach by refresh training to our team. Please accept our sincere apology for this mishap. We have actioned what we can do at this stage for corrective measures. Please contact our duty manager for any assistance during your stay to be able for us to provide instant solution to tackle any situation during your stay. Thank you for your patience and again sorry for the inconvenience that has caused you. Your Sincerely Jerry Rolando SIRAIT - General Manager

Dear Mr. Hutami, We thank you for your patronage to our hotel during your last trip in Bekasi. We read your comments seriously and please rest assured that we have done internal reviews to solve this situation Please accept our sincere apology for the situation, we have actioned what we can do at this stage for corrective measures. Thank you for your patience and again sorry for the inconvenience that has caused you. Your Sincerely Jerry Rolando SIRAIT - General Manager

Dear Ria Sabrina, Thank you for the great review of Aston imperial bekasi! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jerry Rolando SIRAIT - General Manager

Dear Ninna, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. Sincerely, Jerry Rolando SIRAIT - General Manager

Dear Anonymous, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerry Rolando SIRAIT - General Manager

Dear Mr/Mrs. Traveler, Greetings from Aston Imperial Bekasi Hotel & Conference Center... Thank you for choosing Hotel Aston Imperial Bekasi Hotel & Conference Center as your place to stay. We are appreciate you taking the time to provide us a feedback during your stay. We are very sorry to hear about the service and unfriendly staff did not meet your expectations. We will ensure your feedback will be given to the department concerned and we will held training this case does not happen again in the future. We are hope you give us another chance to make it up to you and everything will go in order on your next visit. We are always looking forward to welcoming you again for a better experience on your next visit to Aston Imperial Bekasi Hotel & Conference Center. Sincerely, Jerry Rolando General Manager

Dear Boghos, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerry Rolando SIRAIT - General Manager

Dear Valued Guest, Thank you for the rating Aston imperial bekasi! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jerry Rolando SIRAIT - General Manager

Dear Kinar, We thank you for your patronage to our hotel during your last trip in Bekasi. We read your comments seriously and please rest assured that we have done internal reviews to solve this situation. Please accept our sincere apology for this mishap. We have action what we can do at this stage for corrective measures. Thank you for your patience and again sorry for the inconvenience that has caused you. Your Sincerely Jerry Rolando SIRAIT - General Manager

Dear Jason, Greetings from Aston Imperial Bekasi Hotel & Conference Center... Thank you for choosing Hotel Aston Imperial Bekasi Hotel & Conference Center as your place for your stay. We love to hear you are noted our service and excellent communication. It will be a huge motivation for us to always give the best. We are always looking forward to welcoming you again on your next visit to Aston Imperial Bekasi Hotel & Conference Center. Your Sincerely, Jerry Rolando General Manager

Dear Nat, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We read your comments seriously and please rest assured that we have done internal reviews to solve this situation Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jerry Rolando SIRAIT - General Manager

Dear Guest, Thank you for the good rating and review. We'll see you soonest. Yours Sincerely, Hotel Management

Dear Nurwidadi Thank you for the good review related to our room, facility and staff's service. We'll see you on your next visit. Yours Sincerely, Hotel Management

Dear Rusdiansah, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Angel - Guest Relation Officer. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Dear Rusdiansah, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Angel - Guest Relation Officer. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Dear Rusdiansah, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Angel - Guest Relation Officer. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Dear Valued guest, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Dear Regina, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team especially name that mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Dear Agustin, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your feedback, we will take care for the lighting at Sky bar and the restaurant as well Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Dear Rini, We very much appreciate your comments regarding your stay at Aston Imperial Bekasi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management