Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 190 su 763 recensioni" "
10 - Eccellente
190
Valutazione di 8 - Buono. 212 su 763 recensioni" "
8 - Buono
212
Valutazione di 6 - Soddisfacente. 143 su 763 recensioni" "
6 - Soddisfacente
143
Valutazione di 4 - Scarso. 95 su 763 recensioni" "
4 - Scarso
95
Valutazione di 2 - Terribile. 123 su 763 recensioni" "
2 - Terribile
123
7,2/10
Pulizia
7,6/10
Personale e servizio
6,0/10
Servizi
6,8/10
Condizioni e dotazioni della struttura
6,2/10
Ecosostenibilità
Recensioni
6/10 Soddisfacente
Keisha
Viaggio di coppia
4 mag 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Great area. Construction in front of the hotel is horrible and will be there for a while. The property needs updated badly
Keisha
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Management, il giorno 5 mag 2024
Dear Keisha, Thank you for staying at our hotel and letting us know we have room for improvement. While we're glad you enjoyed the area around our property, we apologize for any inconvenience caused by the construction in front of the hotel. We understand the disturbance this can cause and appreciate your patience during this time. Your comments about the need for updates are noted, and we'll share your feedback with the appropriate individuals for the future modernization of our hotel. We hope to have the opportunity to welcome you back in the future for an enhanced experience.Sincerely,Hotel Management
4/10 Scarso
quandie
4 mag 2024
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Front desk clerk not friendly at all. And requested I.D. For both adults, never encountered this before.
quandie
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel Management, il giorno 4 mag 2024
Dear quandie, Please accept our apologies for the inconvenience you encountered during check-in. A valid ID is always mandatory at the time of checking in, as the safety and security of our guests are of utmost importance to us. However, we regret that our front desk team failed to provide the excellent service we strive for daily. We are reviewing with our team to handle such a situation better, and we hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory.Sincerely,Hotel Management
10/10 Eccellente
Rainbow
2 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice room for the $$
Rainbow
Soggiorno di 1 notte ad aprile 2024
10/10 Eccellente
Nicole
30 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We're amazing all the way around
Nicole
Soggiorno di 11 notti ad aprile 2024
Risposta di Hotel Management, il giorno 1 mag 2024
Dear Nicole, We are pleased to acknowledge your feedback and express our gratitude for your entrusting us the opportunity to host you. Your satisfaction is our highest priority, and we are gratified to learn that you had a pleasurable stay with us. We extend our sincerest appreciation to you for choosing Extended Stay America and hope to have the privilege of serving you again in the future.Sincerely,Hotel Management
6/10 Soddisfacente
Kayla, Kansas City
30 apr 2024
Kayla
Soggiorno di 2 notti ad aprile 2024
10/10 Eccellente
Scott
20 apr 2024
Mi è piaciuto: Servizi
Great price, quiet room
Scott
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Management, il giorno 20 apr 2024
Dear Scott, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. Thank you for recommending us to fellow online travelers, and we look forward to seeing you again.Sincerely,Hotel Management
8/10 Buono
Danielle
14 apr 2024
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Meh
Danielle
Soggiorno di 1 notte ad aprile 2024
8/10 Buono
Todd
Viaggio con la famiglia
13 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was clean and convenient to the airport.
Todd
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Management, il giorno 14 apr 2024
Dear Todd, Thank you for sharing your experience with us. We are pleased to read that you found our hotel clean and conveniently located near the airport. Providing a comfortable and convenient stay is our priority, and we are glad we met your expectations in this regard. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America.Sincerely,Hotel Management
10/10 Eccellente
Kayla, Kansas City
11 apr 2024
Kayla
Soggiorno di 1 notte ad aprile 2024
2/10 Terribile
Deandre
11 mar 2024
Deandre
Soggiorno di 1 notte a marzo 2024
2/10 Terribile
Tracy
Viaggio con la famiglia
21 feb 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a very nasty hotel, dirty, hair in towels and fridge, shower nob fell off. Took a while to get hot water and no pressure. Beds were not where they were pictured on website. No descent breakfast (no milk, juice or water, just coffee and one container of creamer. No ice machine, vending machines only on 1st floor. When entering it smelled like dead skunk. Would not recommend this place at all.
Tracy
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Management, il giorno 22 feb 2024
Dear Tracy, Thank you for being our guest. We sincerely apologize for the distressing issues you encountered during your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to deliver a satisfying experience for every guest, so please be assured that we will follow up on these matters and take appropriate action to enhance our guests' satisfaction. We are grateful for your valuable insights and your patience. We hope you will return so that we can provide you with the seamless visit you should always expect from us.Sincerely,Hotel Management
8/10 Buono
Susan
19 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Susan
Soggiorno di 1 notte a febbraio 2024
2/10 Terribile
Gina
22 gen 2024
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Gina
Soggiorno di 1 notte a gennaio 2024
6/10 Soddisfacente
Alan
17 dic 2023
Mi è piaciuto: Personale e servizio
The women that work at the front desk are super nice and friendly. The hotel itself does provide a refrigerator with freezer and stove so that’s pretty much the only good thing about this hotel. Ridiculously overpriced and expensive for everything else. Sometimes hard to park cause the parking lot is too small for the amount of people that regularly stay here. The Tiffany Springs area is convenient enough to shop near Zona Rosa and get back to airport if need be, but for the money they charge here at least put out some cold cereal or eggs and bacon. SOMETHING!!! Microwaveable oatmeal packets and granola bars for breakfast when you’re like a couple dollars cheaper than a Hilton or Embassy Suites is wild!
Alan
Risposta di Hotel Management , il giorno 18 dic 2023
Dear Alan, Thank you for taking the time to review your stay with us. We are pleased that you enjoyed our devoted staff, and we certainly appreciate your kind comments about in-room amenities. However, we hope you will accept our apologies regarding the overprice issue and breakfast option concerns. We value your feedback and strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management
4/10 Scarso
Saulius
11 dic 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Saulius
4/10 Scarso
Saulius
11 dic 2023
Saulius
2/10 Terribile
Jason
Viaggio con famiglia e bambini piccoli, Viaggio di coppia
27 nov 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I couldn't even stay i had cash they wouldn't accept but couldn't cancel reservations
Jason
Soggiorno di 2 notti a novembre 2023
Risposta di Hotel Management, il giorno 29 nov 2023
Dear Jason, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you in better in the future. Thank you again for your candid feedback. We hope you will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression.Sincerely,Hotel Management
8/10 Buono
john
Viaggio con la famiglia
21 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel was nice, room was clean,
john
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Management , il giorno 22 nov 2023
Dear john, Thank you for choosing Extended Stay America and sharing your review with fellow travelers. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management
6/10 Soddisfacente
jay
18 nov 2023
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The lamp in room was difficult to shut off..there was no drinking cups left in room to take pills or brush your teeth. The phone did not work to call front desk and the loud noises in the floor above did not stop til 11 pm. I would not choose to stay here again .
jay
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Management , il giorno 19 nov 2023
Dear jay, We sincerely apologize for the inconveniences you experienced during your stay. It's disappointing to learn about the difficulties with the lamp, the lack of drinking cups, the non-functional phone, and the noise disruptions from the floor above. We assure you that what you experienced is unacceptable by our standards, and we regret any discomfort caused. Your feedback is valuable, and we will address these issues promptly to enhance the overall experience for our guests. We hope you will consider giving us another opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
10/10 Eccellente
Jessica
11 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Jessica
Soggiorno di 1 notte a novembre 2023
2/10 Terribile
Shante
27 ott 2023
Shante
Soggiorno di 1 notte a ottobre 2023
10/10 Eccellente
Jasmine
26 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Jasmine
Soggiorno di 1 notte a ottobre 2023
2/10 Terribile
Rob
Viaggio con la famiglia
16 ott 2023
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
S##t hole
Do not recommend this place at all. Went to our room door was open had to slam it to get it to close. Countertop falling apart room was extremely dirty, no hot water to take a shower( and after sleeping there you definitely need a shower). Rooms smelled so slept with the window open and had to listen to a bunch of crack heads hooping and hollering outside. Would have felt safer sleeping in my car.
Rob
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Management, il giorno 17 ott 2023
Dear Rob, We're genuinely sorry to learn about your disappointing experience with us. It's disheartening to read about the issues you encountered in your room, from the door to the cleanliness and hot water. Your feedback is invaluable to us as it helps us identify the aspects where we need to improve and make necessary changes. We will address the issues you've highlighted with our team to ensure they do not recur. We understand that your stay was far from satisfactory, but we hope you'll consider giving us another chance in the future. We are wholly committed to regaining your trust in our hotel.Sincerely,Hotel Management
2/10 Terribile
Jayla
Viaggio di lavoro
16 ott 2023
Non mi è piaciuto: Pulizia
Jayla
Soggiorno di 1 notte a ottobre 2023
4/10 Scarso
Joshhy
13 ott 2023
Non mi è piaciuto: Servizi
The workers were nice, but upon arrival my room was occupied and I was given a different room that smelled a little like mildew due to the shower head leaking nonstop throughout my stay. There were no other rooms available and on the first night a fire started which resulted in everyone evacuating the property until firefighters came to assess the situation. The water would also not get hot which was kind of the cherry on top. Nevertheless the workers were actually really nice which made the experience slightly more tolerable.
Joshhy
Soggiorno di 2 notti a settembre 2023
Risposta di Hotel Management , il giorno 14 ott 2023
Dear Joshhy, Please accept our sincere apologies for not meeting your expectations regarding the room you booked and also for the condition of the alternative suite provided. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Furthermore, we apologize for the unfortunate incident during your stay and the inconvenience it must have caused. Although you were pleased with our associates, we understand that this does not make up for all the disappointing experiences you had. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely, Hotel Management
10/10 Eccellente
Arthur
8 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good little pet friendly place to stay
Check in was easy. We brought a pet and they gave us a special little magnet for the door informing that there was a pet inside the room in the event of an emergency. That was nice. The area around the facility had plenty of space to walk the dog. If we needed anything, the front desk staff was very accommodating. It was a pretty pleasant experience overall.
Arthur
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Management, il giorno 9 ott 2023
Dear Arthur, Thank you so much for this excellent review. We are glad that everything went great during your stay and made for a memorable experience. Thank you especially for recognizing our devoted staff, who love delivering exceptional hospitality to every guest. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management
10/10 Eccellente
Julia, Kansas City
Viaggio con la famiglia
7 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very comfortable and safe until a drunk man came to my door at 2ambeating on my door and I got frightened and accidentally urinated on the sheets so now I can stay there or be on the property
Julia
Soggiorno di 1 notte a settembre 2023
10/10 Eccellente
Lucas
3 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice & Cozy
The property was clean and felt like home. The staff was friendly and had a smile every time we saw them. Our room was clean and comfortable and had everything we needed. It was a great place for the two nights we stayed there.
Lucas
Soggiorno di 2 notti a settembre 2023
Risposta di Hotel Management, il giorno 3 ott 2023
Dear Lucas, Thank you for your excellent review of Extended Stay America. We're thrilled to read that your stay felt like home and that you had such a positive experience with our friendly staff. We are also delighted to know that you found your room clean, comfortable, and well-equipped for your needs. We'll be sure to share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing to stay with us; we hope to have the opportunity to host you again during a future visit. Sincerely,Hotel Management
10/10 Eccellente
Lanna
2 ott 2023
Lanna
Soggiorno di 2 notti a settembre 2023
6/10 Soddisfacente
Shana
Viaggio con la famiglia
30 set 2023
Non mi è piaciuto: Personale e servizio
Overnight
1 overnight stay. I booked and was charged by this app and recharged in motel(will dispute). Outdated, but for the price okay.
Shana
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Management, il giorno 2 ott 2023
Dear Shana, It is disappointing to read about the troubles with your billing, and we apologize for any frustration this has caused. Unfortunately, for any reservation made through a third-party, prepaid booking site, you must make financial inquiries through them. However, if we can assist, we recommend you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about your concerns, and we hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management
2/10 Terribile
Viaggiatore verificato
Viaggio con la famiglia
25 set 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not a good experience at all, would not recommend. The rooms smelled horrible, they say the rooms are smoke free but that’s a lie as soon as I walked in it smelled like a room that was definitely smoked in a lot. Outdated rooms and stained beds.
Viaggiatore verificato
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Management, il giorno 27 set 2023
Dear Guest, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We know how vital fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
8/10 Buono
Christine
25 set 2023
Mi è piaciuto: Pulizia e personale e servizio
This property was a little run down in places, but overall clean and very functional. It was a great value! (The price was low).
Most importantly, the staff were WONDERFUL. Friendly, attentive, and helpful. I thought they really did a great job!
Christine
Soggiorno di 1 notte a settembre 2023
8/10 Buono
Scott
24 set 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Scott
Soggiorno di 1 notte a settembre 2023
10/10 Eccellente
Kelly
17 set 2023
Mi è piaciuto: Pulizia e personale e servizio
Very nice staff.
Kelly
Soggiorno di 1 notte a settembre 2023
2/10 Terribile
Katherine
11 set 2023
Non mi è piaciuto: Pulizia
Katherine
Soggiorno di 2 notti a settembre 2023
2/10 Terribile
Erin
1 set 2023
Non mi è piaciuto: Personale e servizio
Heaven help you if you have a delayed flight that lands after hours (i. e. midnight).
This hotel is listed as a 24 hour open location. I had a booking but because of a late plane I didn’t get in until almost 2:00 AM. I was told I could not stay because a “audit” had cleared my reservation out, and I could not check in until 3 that afternoon, which did me no good, because I was headed back out that night. I had to check in to a very old, gross motel room at 3:00 AM. I should not have had to go elsewhere, especially when my room I reserved and paid for would have been available two hours prior. I cannot be the only person ever to have had a flight come in late.
Expedia checked with the hotel to see if my money could base refunded and it was initially refused. I ended up calling the main corporate number and explained the situation and thankfully my payment was refunded. I’m happy that I was taken care of, but the experience I had at that location was so shockingly abysmal that I won’t ever try that location again.
Erin
Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Management, il giorno 2 set 2023
Dear Erin, Thank you for staying with us and taking the time to post your review. We sincerely apologize for any inconvenience you have experienced upon your arrival. We understand that this situation may have caused frustration, and we're taking steps to prevent it from happening again. Your satisfaction is important to us, and we're committed to ensuring this is not a recurring issue as we always strive to enhance our overall guest experience. Thank you again. We hope to make your next stay a complete success.Sincerely,Hotel Management
4/10 Scarso
Glenna, Springfield
Viaggio di coppia
31 ago 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Noises. People above us had a child that ran back and forth and jumped up and down for hours. Everything shook each time. Dogs could be heard in the hall way barking. Room was somewhat clean but carpets were dirty. It was an “extended stay” but had nothing to cook or eat with. Only had a red and hot plates. Breakfast was well not much. Muffin, granola bar, instant oatmeal and coffee was all they had. Won’t be back here again.
Glenna
Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Management, il giorno 2 set 2023
Dear Glenna, We thank you for choosing to stay with us and apologize for not meeting your expectations. We are sorry for the housekeeping oversight and the breakfast option that fell short of your expectations, and we understand the noise concerns during your visit and its impact on your overall comfort. We take these issues seriously and are committed to improving in these areas to ensure all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every way possible. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management
4/10 Scarso
Hard
30 ago 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Hard
Soggiorno di 1 notte ad agosto 2023
4/10 Scarso
edilberto
Viaggio di lavoro
30 ago 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Ants issue
Four days of no water at night
Carpet soiled
Smelled like wet socks.
edilberto
Soggiorno di 14 notti ad agosto 2023
Risposta di Hotel Management, il giorno 9 set 2023
Dear Edilberto, We understand that we did not live up to our commitment to provide impeccably clean and hygienic accommodations, and we apologize for any inconvenience caused by the presence of ants and disruption in the water supply. We assure you that we have taken significant measures to address these issues and prevent them from happening again. Our team is fully committed to making things right and ensuring our valued guests have a more enjoyable and satisfying stay with us.Sincerely,Hotel Management
4/10 Scarso
ashley
28 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Disappointed
Barley had water pressure to the shower and sink in bathroom. Couldn't take showers due to the low pressure. Tv remote half worked. Bed was comfy and room was clean.
ashley
Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Management, il giorno 8 set 2023
Dear Ashley, Thank you for providing feedback on your recent stay. We are delighted that you found your room and bed comfortable. However, we apologize for any inconvenience caused by the remote and low water pressure issues. We understand how crucial it is to have a satisfying shower experience, and we regret any frustration this may have caused. Our maintenance team will work on resolving this matter to ensure a smoother water flow for our guests. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management
2/10 Terribile
Jeffrey
28 ago 2023
Jeffrey
Soggiorno di 2 notti ad agosto 2023
10/10 Eccellente
Melissa
27 ago 2023
Melissa
Soggiorno di 1 notte ad agosto 2023
8/10 Buono
John
Viaggio di gruppo
14 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Worth staying at
Rooms were spacious and clean. Beds were comfortable. Should have brought my own pillows, as the property's pillows were thin and uncomfortable. But if that is the worst I can say, then it wasn't too bad.
John
Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Management, il giorno 25 ago 2023
Dear John, Your feedback on your recent stay at Extended Stay America is much appreciated. We're thrilled to know that you found our rooms spacious and clean, and our beds comfortable. However, it is regrettable to hear that our pillows didn't meet your expectations. Rest assured that we strive to provide our guests with a comfortable experience, and your feedback helps us in our constant endeavor to improve. We're pleased that, overall, you had a pleasant stay, and we hope to have the opportunity to host you again in the future.Sincerely,Hotel Management
8/10 Buono
Pam
14 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Pam
Soggiorno di 3 notti ad agosto 2023
2/10 Terribile
Jermaine
13 ago 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Jermaine
Soggiorno di 1 notte ad agosto 2023
2/10 Terribile
Hyeong
8 ago 2023
Hyeong
Soggiorno di 4 notti a luglio 2023
2/10 Terribile
Kari
5 ago 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I thought for the cost I could stay here, but the smell of urine was overwhelming, the bed and linens were so uncomfortable. The laundry was not accessible and there was not ice and limited vending for an extended stay.
It was a waste of several hundred dollars!
Kari
Soggiorno di 5 notti a luglio 2023
Risposta di Hotel Management , il giorno 6 ago 2023
Dear Kari, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
10/10 Eccellente
James
2 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
James
Soggiorno di 1 notte ad agosto 2023
8/10 Buono
Gregory
31 lug 2023
Mi è piaciuto: Pulizia e personale e servizio
1 night stay.
It was fine for a 1 night stay. The decor is outdated, carpet didn’t make me feel it was clean and I would stay at neighboring properties before I would stay here again. Having said that, it was fair for the $$.
Gregory
Soggiorno di 1 notte a luglio 2023
Risposta di Hotel Management, il giorno 1 ago 2023
Dear Gregory, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your visit. Please know that we take your concerns seriously and are committed to making improvements. We will share your feedback with our team on updating the decor to provide a more modern and inviting atmosphere. Additionally, we have taken note of your comments regarding the cleanliness of the carpet and will address this issue promptly. Thank you for choosing us, and we hope to welcome you soon for a more enjoyable stay.Sincerely,Hotel Management
8/10 Buono
Andrew
Viaggio con famiglia e bambini piccoli
31 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura