We sincerely apologize for the inconvenience caused by the stuck back door during your stay. Wood frames can indeed be affected by weather changes, leading to such issues. Once notified, we promptly dispatched our handyman to address the problem on the same day. We communicated this resolution both over the phone and through Vrbo's message thread. Regrettably, despite our efforts to swiftly rectify the situation, the guest opted to utilize a window instead of the functioning front door until the repair was completed. We understand their frustration, yet we must note that their behavior was unwarranted and disrespectful. We are dedicated to promptly resolving any issues brought to our attention to ensure the comfort of our guests. While we understand the frustration experienced, we hope for mutual understanding and respect in such situations.

Abby when remodeled the bathrooms and bedroom we updated the listing and made a mistake and counted the beds one extra time and have since fixed the listing. I am glad we were able to take care of you with a refund for our silly mistake. For future guests reference there is a door to the basement that you can access laundry although to get up from the basement you need a code to enter the unit. All the doors are secure with secure keypad door handles and there are two doors one in the front and one in the back to the parking lot.