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Recensioni per Boutique Spa Hotel Aqua Marina

4 out of 5
Boutique Spa Hotel Aqua Marina
Vridelni 3, Karlovy Vary

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 18 su 35 recensioni" "
Valutazione di 8 - Buono. 9 su 35 recensioni" "
Valutazione di 6 - Soddisfacente. 2 su 35 recensioni" "
Valutazione di 4 - Scarso. 4 su 35 recensioni" "
Valutazione di 2 - Terribile. 2 su 35 recensioni" "

8,8/10

Pulizia

8,0/10

Personale e servizio

8,0/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Timur, Berlin

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
schönes kleines Hotel mit Schwimmbad und Sauna, hilfsbereites Personal.
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Daardi

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautifully decorated property. Very relaxing atmosphere and the room was terrific. The breakfast buffet was excellent, and the service was very good too! One of our favourite stays on this trip.
Soggiorno di 2 notti a settembre 2023

8/10 Buono

Edmund

Soggiorno di 7 notti a settembre 2023

4/10 Scarso

Tudor

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The position of the hotel is perfect, 2 min away from the center. However that is where our positive experience ended. We got the "apartment" not the "basic" rooms. As a result we where taken nicely to a adjected building via the trash corridor with the nice freezer that looked just like one of those you keep bodies in, in horror movies. The rest of the hallway, was doggy and odd. The floor above us was a bird toilet. Inside it was spacious but even when things was new it was bad. The shower with black mold at the bottom with some new silicone put on top. They should mention that some rooms are in a different class than the 4 stars on the front door. I give it 4 poops out of 5.
Soggiorno di 2 notti ad agosto 2023

10/10 Eccellente

Lothar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Alles super.
Soggiorno di 1 notte ad aprile 2023

10/10 Eccellente

Otto Matthias

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Das Personal ist sehr freundlich und hilfsbereit.
Soggiorno di 3 notti a ottobre 2021
Risposta di ., il giorno 14 dic 2021
Sehr geehrter Herr Matthias, vielen Dank für Ihren Besuch und Ihre freundliche Bewertung. Mit Grüssen Das Aqua Marina-Team

6/10 Soddisfacente

Sonja

Viaggio di coppia
Mi è piaciuto: Pulizia
- The apartment was ok, but it had a really weird smell. - We were told there would be free parking and they’ll tell us where once we arrive, unfortunately the lady at the desk then didn’t really know where we could park, because it was Friday and her English wasn’t very proficient. She did suggest us some free parking in the city though and we also managed to get the last free parking spot. - We thought the hotel pool would be included when booking a room with them (which is usually the case), but it costs an additional 15€ a day. - Overall it was ok, but not really worth the money.
Soggiorno di 2 notti a settembre 2021

6/10 Soddisfacente

Hermann-Josef

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Sehr geehrte Damen und Herren. Wir wurden bei Ankunft im Nebengebäude auf der 3. Etage untergebracht. Vom Nachtportier wurden wir mit einer Taschenlampe zu unserem Zimmer geleitet weil in Treppenhaus kein Licht funktionierte. Am anderen Morgen, konnten wir gegen Aufpreis im Hauptgebäude ein Zimmer beziehen.So hatten wir es uns nicht vorgestellt.
Soggiorno di 3 notti a settembre 2021

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a settembre 2021
Risposta di Team of Reception , il giorno 3 nov 2021
Dear Sir / Madam, We are very pleased that we were able to anticipate your expectations and hope to see you soon! Thank you for taking the time to leave your review! Each review is very important to us! Best regards, Team of Reception Boutique Spa Hotel AquaMarina

8/10 Buono

Christy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Apartments are not part of the hotel
This review is only for the apartments the hotel rents, we didn't see the regular rooms. The listing does not make it clear that the apartments are in another building that has NO elevator. We were on the 4th floor with narrow, winding stairways. We are in our 60s on a trip 5 months long so we each have one large suitcase and I only book places that include an elevator in the listing. The receptionist led us to our apartment, and grabbed a maintenance man along the way to carry my bag. It was a well-equipped basic apartment, it even had a crib and high-chair. The hotel is rated as a 4* (and it does have an elevator as promised) but the apartments are probably a 3*, and the price was very reasonable. It was clean and in decent condition but modest. Full-size fridge. Nice washer. Great location. Front desk staff tried to make me pay until I showed the confirmation stating that it was prepaid.
Soggiorno di 1 notte ad agosto 2021

10/10 Eccellente

Gregory

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great.
Hotel Aqua Marina was a charming, grand old european hotel with lots of attention to detail, centrally located, and with all the spa amenities one would expect. The room and common areas were very clean, and the cleaning service even came in on the morning of our check out to tidy up. I can wholeheartedly recommend this hotel.
Soggiorno di 2 notti a luglio 2021

2/10 Terribile

Viaggiatore verificato

In dieser Stadt konnte man nichts !!! anfangen ohne Negativattest...aber der einzige Testladen hatte ab 13 Uhr geschlossen...also blieb nur die Heimreise ...Touristen Information schickte uns noch zum geschlossenen Test Center...
Soggiorno di 1 notte a giugno 2021

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Bad
Soggiorno di 4 notti a maggio 2021
Risposta di 5, il giorno 8 giu 2021
Dear Sir / Madam First of all, thank you for choosing the Aqua Marina Hotel. In the difficult recovery period after the COVID-19 pandemic, each reservation and each of our guests is especially important to us. We would also like to note that during the period of universal quarantine, the hotel was closed and a lot has to start from the beginning. We are very pleased that we were able to anticipate your expectations and hope to see you soon! Thank you for taking the time to leave your review! Each review is very important to us! Best regards, Team of Reception Boutique Spa Hotel AquaMarina Vážený pane / paní Nejprve děkujeme, že jste si vybrali Aqua Marina Hotel. V obtížné době zotavení po pandemii COVID-19 je pro nás zvláště důležitá každá rezervace a každý z našich hostů. Chtěli bychom také poznamenat, že v období univerzální karantény byl hotel zavřený a hodně musí začít od začátku. Jsme velmi rádi, že jsme byli schopni předvídat vaše očekávání a doufat, že se brzy uvidíme! Děkujeme, že jste si udělali čas a nechali svou recenzi! Každá recenze je pro nás velmi důležitá! S pozdravem, Team recepce Boutique Spa Hotel AquaMarina

10/10 Eccellente

Sven

Soggiorno di 2 notti a dicembre 2019

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Нам всё понравилась Спасибо всем было очень приятно
Soggiorno di 2 notti a dicembre 2019

10/10 Eccellente

Nicole

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Enjoyable stay
Great location for exploring Karlovy Vary, friendly staff for check in and check out. Room was well maintained and well equipped with very comfortable bed. Free use of pool, sauna and steam room was an added bonus especially when we had the place to ourselves! Breakfast was good and included in price.
Soggiorno di 1 notte a novembre 2019
Risposta di Team of Hotel Aqua Marina, il giorno 4 dic 2019
Dear Nicole, thank you for your feedback. We are very happy you were satisfied in our hotel and hope you will visit us again.

10/10 Eccellente

Andrea

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2019
Risposta di Tým hotelu Aqua Marina, il giorno 4 dic 2019
Děkujeme Vám za hodnocení a těšíme se na Vás příští pobyt.

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 3 notti a ottobre 2019
Risposta di Jana Homolová, il giorno 11 ott 2019
Thank you for your opinion and hope to welcome you in our hotel again.

8/10 Buono

Lene

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Schönes Hotel mit kleinen Serviceschwierigkeiten
Ein zauberhaftes Hotel in bester Lage und grosszügigen Zimmern. Das Spa ist relativ klein, aber der Pool ist schön und einladend. Das Frühstück war vielfältig und schmackhaft. Allein der Service lässt etwas zu wünschen übrig, es wird kaum englisch gesprochen und sowohl im Spa als auch in der Hotelbar wurde gerne 30min vor der tatsächlichen Schliesszeit zugemacht. Dennoch ein empfehlenswertes Hotel.
Soggiorno di 3 notti a luglio 2019
Risposta di Jana Homolová, il giorno 10 ago 2019
Guten Tag, vielen Dank für Ihr Feedback und Ihren Bericht. Wir werden die Schließung des Spas und der Bar vor Schliesszeit mit dem entsprechenden Personal besprechen und unser Bestes tun, um dies zu verhindern. Wir freuen uns auf Ihren nächsten Besuch.

10/10 Eccellente

NIKOLAOS, Αθήνα

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Πολύ καλή επιλογή για βόλτα στην πόλη
Πολύ καλό ξενοδοχείο, καλές παροχές σε καταπληκτική τοποθεσία, το πρωινό θέλει λίγο βελτίωση. Η πρόσβαση με αυτοκίνητο δεν είναι πολύ εύκολη. Μπορείς να φτάσεις στο ξενοδοχείο για αποβίβαση/επιβίβαση αλλά η στάθμευση του οχήματος δεν είναι δυνατή κοντά.
Soggiorno di 1 notte a luglio 2019
Risposta di Jana Homolová, Reservation manager, il giorno 10 lug 2019
Dear Sir, thank you for your stay in our hotel. We will do our best to have better breakfast and reserve you a parking place. We are looking forward for your next stay.

10/10 Eccellente

Gordon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Overall worth it, even with communication issues
Trip was great- Karlovy Vary is such a nice little town! We just went to get away for a couple of days on a relaxing vacation. The man who checked us into the hotel didn't speak English or German, only Russian. He was... weird. He yelled at my husband for trying to help fill out the info form, which was in English, and he didn't understand the English alphabet so basically all of our info that he couldn't copy off the passports was wrong. Like, REALLY wrong. Our zip code ended up being like 91010105. not even close! It was actually really hard not to laugh. Otherwise, our stay was great. The bed was comfortable, we had a bathtub, the pool was nice. There is only one small sauna and one small steam room, but it was all very clean and nice. The only bad thing was that parking was not covered, and you have to park a few blocks away. Overall, since my dog was allowed to stay with us, I would stay again. Unless, of course, I could find another place with a pool and sauna that is close to the center and allows dogs!
Soggiorno di 2 notti ad aprile 2019
Risposta di Jana Homolová, il giorno 13 giu 2019
Dear Sir, thank you for your stay in our hotel and your mentioned review. We are very sorry for our new colleague at the reception and we will do our best to prevent from this situation again. Hope you try to stay in our hotel again in the future.

8/10 Buono

CHIEN-LY

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a marzo 2019
Risposta di Marie (reservation department), il giorno 14 mar 2019
Dear Chien-Ly, thank you very much for your review.

8/10 Buono

Sandra

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wir haben am Wochenende das Hotel in Aqua Marina besucht und waren insgesamt sehr zufrieden. Der Check In hätte etwas freundlicher sein können. Mit unserem Appartement das wir gebucht haben waren wir sehr zufrieden. Sauber und freundlich eingerichtet mit Blick auf die Thermalquellen. Der Weg dorthin war leider weniger schön. Auch wenn man den Wellnessbereich nutzt war dieser Weg etwas beschwerlich. Der Wellnessbereich selbst ist nichts spektakuläres . Ein Becken und eine Mini-Sauna. Wobei das für Preis-Leistungsverhältnis absolut ausreichend ist. Ein paar Liegemöglichkeiten wären noch gut gewesen. Das haben wir sehr vermisst, den mit 2 Liegestühlen ist das doch etwas wenig. Wir haben das Hotel nur mit Frühstück gebucht, hier waren wir sehr zufrieden.
Soggiorno di 2 notti a febbraio 2019
Risposta di Marie (Reservation manager), il giorno 30 apr 2019
Sehr geehrte Frau Sandra, vielen Dank für Ihre Bewertung. Wir hoffen, dass Sie noch nächste Mal zu uns kommen. Mit freundlichen Grüßen Team des Hotels Aqua Marina

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wir waren sehr zufrieden mit unserem Appartment, sauber und
Soggiorno di 2 notti a febbraio 2019
Risposta di Marie (Reservation manager), il giorno 30 apr 2019
Vielen Dank. Wir freuen uns auf Ihre nächste Besuch.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice little hotel in the middle of everything
It was very nice and right in the middle of everything
Soggiorno di 2 notti a gennaio 2019
Risposta di Marie (Reservation manager), il giorno 23 gen 2019
Thank you very much for your response. We are looking forward to your next visit.

8/10 Buono

Hakan

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Cleanand comfortable
Room and bathroom is very clean and spacey. Bed is comfortable and decoration is nice. Bathroom is modern. Breakfast needs some improvement. Thermal pool is a little cold. There is only one waterjet for massage. I am not evenbsure if it is a thermal pool. Location is good. You can go everywhere by walking.
Soggiorno di 2 notti a dicembre 2018
Risposta di Marie (Reservation manager), il giorno 23 gen 2019
Dear Mr. Hakan, thank you for your review. We will do the breakfast better. Unfortunately our pool is not with thermal water, but just with normal water and the temperatur is standard - 29°C. We are looking forward to your next stay.

10/10 Eccellente

Jörg

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ruhiges, komfortables Hotel in der Fußgängerzone
Sehr schönes, gepflegtes Hotel inmitten der Fußgängerzone von Karlsbad. Die Mitarbeiter sind freundlich und sprechen deutsch und englisch. Am Komfort und der Sauberkeit lässt sich nichts aussetzen. Einzig das Frühstücksbuffet ist noch ausbaufähig aber durchaus ausreichend. Sämtliche sehenswerten Ziele sind vom Hotel aus zu Fuß in ca. 30 Minuten zu erreichen. Parkplätze stehen auf Anfrage zur Verfügung (sind auch nötig).
Soggiorno di 2 notti a ottobre 2017

4/10 Scarso

Tania , London

Non mi è piaciuto: Condizioni e dotazioni della struttura
Old hotel, central location, ancient amenities
I was quite disappointed with our stay. Even though the staff were very friendly and helped with most requests, this hotel seems to have appeared out of some communist-era flim. Old heavy carpets, a mouldy smelling "spa" (really just a dark pool and a tiny sauna+hamam), no natural light or ventilation. I booked a room with a "city view", but we were given the "city-facing" room on the top flood, which happened to be an attic, so our tiny window was more like a skylight than a "city-facing window". I was shocked that we didn't even have a kettle in our room to make some tea, given this is supposedly a 4-star hotel. To be fair, the room was very clean, the breakfast decent, and the staff very friendly. For the location, it's great. For the quality of accommodation and amenities, this would be around 2 stars in my rating system.

2/10 Terribile

aleksander

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Фальшивая бронь
Отель не предоставил номер по вашей брони

10/10 Eccellente

Lucie, Praha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Velmi příjemná pani recepční , meli jsme mit pokoj v 5.patre, z důvodu, ze nefungoval výtah tak jsme dostali pokoj v prvním patre s výhledem na město . Pokoj v 5. patre ma malé okno a je tmavý dle referenci známých

4/10 Scarso

Abhijeet Arun, Singapore

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e comfort della camera
Good hotel, poor experience, uncomfortable night
Had a very poor stay at this hotel. 1. Karlovy Vary is a confusing town to drive in. We called the hotel to ask if we could stop in front of the hotel to unload our luggage and were told that we cannot ("impossible," the lady told us). So we had to park around 800 metres away and walk from there. 2 adults, 1 seven year old child, 1 eighteen month old toddler in a stroller + 4 pieces of luggage on a hot day. Never realised 800 metres could be that long! Once we reached there we saw that cars could come to the hotel and stop to unload the luggage. 2. The room we got (#54) is on the top floor so got really warm. There's a window but no cross ventilation to cool the room down, no air conditioning and not even a portable fan. We had to keep the door open through the night to create some cross ventilation. I slept on the floor because the little air that was passing through was best felt there. Apart from a night I spent at 16000+ ft in a leaky tent in the himalayas, this would rank as my most uncomfortable night. Net effect was that we forfeited one night's room rent and left a day early to spend the evening and night in Prague instead. On the positive side, the lady at the bar, the lady in the restaurant and the cleaning lady were all very friendly and helpful. The hotel itself is in a great location and is well maintained and kept.

4/10 Scarso

Stefan

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The reservation was not in the system. It was Not clear if the error was from the online agency or the hotel. But the reaction from the recepcionist was very bad. No support only saying that had to pay twice. After gave me a smaller room with no pillow and towels. Breakfeast was good. Location very good

10/10 Eccellente

Sven

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

10/10 Eccellente

Carson, Chicago

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location, nice rooms
Very nice hotel with large elevator. Located right in the middle of the spas and springs, easy walk to most of Karlovy Vary. Rooms were very nice with automatic lights and a good size bathroom. Breakfast was ok, mostly a cold buffet with a few hot items.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Beautiful room and location.
City view did not live up to expectation. Everything else was perfect.