Piscina coperta

Recensioni per Holiday Inn Express Keene, an IHG Hotel

2.5 out of 5

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 321 su 719 recensioni" "
Valutazione di 8 - Buono. 243 su 719 recensioni" "
Valutazione di 6 - Soddisfacente. 94 su 719 recensioni" "
Valutazione di 4 - Scarso. 37 su 719 recensioni" "
Valutazione di 2 - Terribile. 24 su 719 recensioni" "

8,6/10

Pulizia

9,0/10

Personale e servizio

8,2/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Eileen

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The place is in the middle of construction. It was quiet and clean
Soggiorno di 1 notte a maggio 2024
Risposta di Warm Regards, Jessica - Front Desk, il giorno 13 mag 2024
Dear Eileen,Thank you so much for taking the time to leave such a glowing review! We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay despite the ongoing renovations. Your patience and understanding mean the world to us as we work to improve our facilities for future guests.We take immense pride in maintaining a high standard of cleanliness, so it's wonderful to hear that our efforts did not go unnoticed. Your recognition of our cleanliness efforts truly motivates us to continue providing exceptional service.It was a pleasure hosting you, and we hope to welcome you back soon for another fantastic stay, perhaps when all the renovations are complete!

10/10 Eccellente

Jenna

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay, great staff!
Soggiorno di 1 notte ad aprile 2024
Risposta di Warm Regards, Jessica - Front Desk, il giorno 21 apr 2024
Dear Jenna,Thank you so much for taking the time to leave such a kind review! We are thrilled to hear that you had a great stay with us and that our staff contributed to making your experience memorable.Here at Holiday Inn Express - Keene, we take pride in providing exceptional service, and it's wonderful to know that our efforts were appreciated. Our team works hard to ensure that every guest feels welcome and valued, so it's incredibly rewarding to receive feedback like yours.We hope to have the pleasure of welcoming you back again soon for another fantastic stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Eccellente

sandra

Not a great location in keene
Soggiorno di 1 notte ad aprile 2024
Risposta di Holiday Inn Express Keene, il giorno 17 apr 2024
Thank you for your feedback.

6/10 Soddisfacente

Margarita, Darien

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Great staff. The hotel is going through renovations on each floor. My Room was not properly vacuumed and sheets on bed were not properly placed making the bed appear used.
Soggiorno di 1 notte ad aprile 2024
Risposta di Holiday Inn Express Keene, il giorno 12 apr 2024
Dear Valued Guest,Thank you for taking time out to leave us a review, we value your feedback highly. We do apologize about the on going renovations, but it was time for the hotel to get an upgrade. We are also sorry to hear about the sheets. We will pass along this information to housekeeping to try and prevent it from happening again in the future. Thank you again.

6/10 Soddisfacente

Spencer

Soggiorno di 1 notte a marzo 2024
Risposta di Holiday Inn Express Keene, il giorno 22 mar 2024
Thank you for your feedback.

10/10 Eccellente

Wendy

Viaggio con la famiglia
Mi è piaciuto: Servizi
Even during a major remodel, the open areas of the property were clean and well cared for. The master disruption was kept at a minimum. The noise was also minimal.
Soggiorno di 1 notte a marzo 2024
Risposta di Jessica, il giorno 10 mar 2024
Thank you for your positive comments regarding your recent stay with us at Holiday Inn Express, Keene, NH. Your feedback is important to us, and we hope to welcome you again soon!

4/10 Scarso

Mary

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property was under construction & we weren't told before booking. Do to the construction it was noisy early in the am. The wifi was down so the tv didn't work for most of our stay. The room was old & smelly.
Soggiorno di 1 notte a febbraio 2024
Risposta di Holiday Inn Express Keene, il giorno 24 feb 2024
Thank you for taking the time to leave us your feedback. We apologize for the construction, but the internet going out was out of our control, it was due to weather in the area.

10/10 Eccellente

Tammy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Jessica, il giorno 21 feb 2024
Thank you for your feedback on your recent stay with us at Holiday Inn Express - Keene. Your positive review is both encouraging and appreciated! We do our best to make each stay excellent, and we're so happy that your experience was worth 5 stars!

10/10 Eccellente

Ann Marie

Soggiorno di 1 notte a febbraio 2024
Risposta di Holiday Inn Express Keene, il giorno 20 feb 2024
Thank you for taking the time to leave us a review! Your feedback is very important to us.

8/10 Buono

Thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room not as shown in Expedia photo, missing coach. Shower curtain does not contain water spray. Thin door admits hall noise. Ceiling sounds of footsteps above. Door-lock hardware is loose.
Soggiorno di 2 notti a febbraio 2024
Risposta di Holiday Inn Express Keene, il giorno 18 feb 2024
Thank you for your feedback. We will share this amongst the team.

2/10 Terribile

Nathaniell

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was not aware it was under reno thin walls got no sleep neiborring rooms where very loud all night tried go to pool with kids other kids where roudy and inconsideret.hotel rooms aresmall
Soggiorno di 1 notte a febbraio 2024
Risposta di Holiday Inn Express Keene, il giorno 18 feb 2024
Thank you for taking the time to leave us your feedback. We apologize for the noisiness of the rooms around you, we are reinsulating and fixing walls/floors so noise should be less of an issue once renovations are over.

4/10 Scarso

Lisa

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
They were doing construction and it was very loud. It started in the early morning and went till after 6 pm
Soggiorno di 1 notte a febbraio 2024
Risposta di Holiday Inn Express Keene, il giorno 18 feb 2024
Hello, thank you for taking the time to leave your feedback with us. We do apologize about the renovations and the noise. It will all be over soon.

6/10 Soddisfacente

Sonia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love the property. I also loved the pool, super warm..Everyone else was great and the breakfast was good. The only thing that I didn't like was how noisy were other guests. There was a team of soccer and they were super loud, at all hrs slamming doors, screaming, made it very difficult to sleep. But it's not the hotels fault.
Soggiorno di 1 notte a febbraio 2024
Risposta di Holiday Inn Express Keene, il giorno 9 feb 2024
Hello. Thank you for taking the time to leave us your feedback. We are glad you enjoyed the hotel itself but we are very sorry to hear about the noise. We did have a sports team up that weekend. Not that that excuses the noise but we do want you to know its not usually that noisy.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
First time visit
Excellent check in experience with friendly, competent host. Super clean facility inside and grounds outside. Well located for shopping and restaurants. Quiet overnight despite being at near full capacity. Lovely breakfast with multiple choices. Will definitely return.
Soggiorno di 1 notte a gennaio 2024
Risposta di Holiday Inn Express Keene, il giorno 13 gen 2024
Thank you very much for taking the time to leave us a review! We value your feedback, as we use the reviews to strengthen as a team. We are very glad you enjoyed your stay with us and we look forward to having you back in the future.

10/10 Eccellente

Lisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Antiquing overnight trip
I come up to NH to go antiquing and spent one night here and it was clean and comfortable. The hotel staff were very friendly and helpful. I loved the breakfast and the hotel is next to many restaurants and stores. I liked that! The hotel is also under renovations but that did not affect my stay. I will stay again!
Soggiorno di 1 notte a dicembre 2023
Risposta di Jessica, il giorno 1 gen 2024
Thank you for your favorable review of your recent stay with us at Holiday Inn Express - Keene, NH. We are thrilled to hear you had an excellent experience and enjoyed our convenient location. Thank you for your understanding concerning our renovation, and we look forward to welcoming you again soon!

10/10 Eccellente

Gideon

Soggiorno di 1 notte a dicembre 2023
Risposta di Jessica, il giorno 1 gen 2024
Thank you for your 5 star review of your recent stay with us at Holiday Inn Express - Keene, NH. We really appreciate the positive feedback and hope for the opportunity to host you again!

10/10 Eccellente

Melissa

Soggiorno di 1 notte a dicembre 2023
Risposta di Jessica, il giorno 9 gen 2024
Thank you for your encouraging 5 star review of your recent stay with us at Holiday Inn Express - Keene, NH. We hope to welcome you again soon!

8/10 Buono

Susan

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Holiday Inn Express Keene, il giorno 16 dic 2023
Thank you for your feedback!

8/10 Buono

William

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Everything was good. It was a bummer that they were doing construction. That is why the scores aren't higher. Staff was great and truthfully if you want fresh and new, well then you need remodeling so it is all good
Soggiorno di 1 notte a dicembre 2023
Risposta di Jessica, il giorno 11 dic 2023
Thank you for your review of your recent stay with us. We really appreciate your feedback, and we are looking forward to everything being nice and new, one wing at a time. We hope for the chance to host you again in the future.

8/10 Buono

Kate

Soggiorno di 1 notte a novembre 2023
Risposta di Holiday Inn Express Keene, il giorno 8 dic 2023
Thank you for your feedback

8/10 Buono

Rebecca

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Jessica, il giorno 29 nov 2023
Thank you for your 4 star review on your recent stay with us at Holiday Inn Express, Keene NH. We hope for the chance to welcome you again and make your next experience outstanding!

6/10 Soddisfacente

Pasco

Mi è piaciuto: Personale e servizio
The property is under renovation, a fact that was not made known to me at any time from reservation to check in. The laundry facility was out of order, also not told to me in advance or at check in. The pool may also have been closed, I am not sure if that.
Soggiorno di 2 notti a novembre 2023
Risposta di Jessica, il giorno 26 nov 2023
Thank you for providing us with this valuable feedback. We are very sorry to hear that you didn’t have a great stay. Our mission is to provide excellent guest experiences, so we are sorry to have let you down. We greatly appreciate that you've taken the time to leave a review and provide us with information to help us better serve you and other guests. We hope you'll give us the chance to welcome you again in the future and turn things around!

8/10 Buono

Susan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Holiday Inn Express Keene, il giorno 25 nov 2023
Thank you

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
This was a good experience except the price. Staff friendly and room was what was booked. This was parents weekend at Keene State.
Soggiorno di 1 notte a ottobre 2023
Risposta di Holiday Inn Express Keene, il giorno 25 nov 2023
Thank you for leaving us your feedback! We value your input. And we are happy to hear you enjoyed your stay!

10/10 Eccellente

Rosanne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was very accommodating, from the front desk, to the people who made sure the breakfast was hot and fresh.
Soggiorno di 4 notti a ottobre 2023
Risposta di Holiday Inn Express Keene, il giorno 25 nov 2023
Thank you for your valued feedback. We are glad you enjoyed your stay! Maybe we will see you again in the future.

6/10 Soddisfacente

Lisa

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
We stayed in a number of places this trip and this was one of the more expensive ones we stayed in. Room was comfortable and clean but outdated and a little worn. The elevator was down and we were on second floor. I booked a king and got two doubles. Other than that it was very similar amenities to others. The woman that serviced the breakfast area was wonderful and went above and beyond for a gentleman that was handicapped. Over all I expected more for the cost.
Soggiorno di 1 notte a ottobre 2023
Risposta di Holiday Inn Express Keene, il giorno 29 nov 2023
Hello thank you for your time and feedback, both of which we highly value. We do apologize for the elevator being down and for the room mix up. We must have been really booked. Since your stay the elevator has been fixed! And our hotel in undergoing renovations so everything will be nice and updated.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Unhappy
I originally booked my stay through hotels.com for Thursday through Sunday. My plans changed and when I tried to modify them on hotels.com they canceled the reservation so I called the hotel and I told them what happened and they changed it in their system so that I would have a king room with a sofa bed for Friday to Sunday. I called on Friday to verify the total with the manager and it was a $130 more than what it was supposed to be. He changed it in the computer. I reiterated I would be coming in later in the day and that I still had the king room with a sofa bed he agreed. When I checked in, I found out he had changed the reservation to a double bed room. The manager there put us in a room with the Queen, and he felt bad because this happened to us two trips in a row that we were changed from the king room to the double room. I am not happy about this and I don't believe we will be staying there in the future.
Soggiorno di 3 notti a ottobre 2023
Risposta di Holiday Inn Express Keene, il giorno 25 nov 2023
Hello. Thank you for taking the time to leave us your feedback. We are very sorry for the mishap. We must have been really busy that weekend, again we are very sorry, but please allow us another chance to show you that what happened during your stay was simply a mistake.

6/10 Soddisfacente

Martin

Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The carpet in the room was threadbare. The bedding smelled of old food, the property needs a facelift. The employees were very helpful and courteous. The breakfast was super.
Soggiorno di 1 notte a ottobre 2023
Risposta di Holiday Inn Express Keene, il giorno 25 nov 2023
Thank you for your feedback, Our property is currently getting a complete renovation.

10/10 Eccellente

Jeannine

Viaggio con la famiglia
The property was close to a lot of stores. We thoroughly enjoyed our stay. We didn’t get a chance to stay much at the hotel but our room was very nice. Breakfast in the morning was excellent. There were a lot of choices to choose from.
Soggiorno di 1 notte a ottobre 2023
Risposta di Holiday Inn Express Keene, il giorno 29 nov 2023
Hello, Thank you for your review. We value every guests feedback so that we may keep improving in the future. Very glad you enjoyed our hot buffet breakfast! We hope to see you again in the future!

10/10 Eccellente

Craig

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good value
Soggiorno di 1 notte a ottobre 2023
Risposta di Holiday Inn Express Keene, il giorno 25 nov 2023
Thank you for your review

8/10 Buono

Alexandra, Spring Hill

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Was disappointed that the laundry facilities were out of order.
Soggiorno di 1 notte a ottobre 2023
Risposta di Holiday Inn Express Keene, il giorno 25 nov 2023
Thank you for your feedback. We apologize for the laundry being down.

8/10 Buono

Kenneth

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The facility was as expected and similar to other Holiday inn express hotels we have stayed in. When there is a choice, That is what we choose.
Soggiorno di 1 notte a ottobre 2023
Risposta di Holiday Inn Express Keene, il giorno 25 nov 2023
Thank you for your valued feedback!

8/10 Buono

Lois

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Holiday Inn Express Keene, il giorno 25 nov 2023
Thank you for your feedback

10/10 Eccellente

Mary Jane

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and comfy. Staff is very friendly and helpful.
Soggiorno di 3 notti a settembre 2023
Risposta di Holiday Inn Express Keene, il giorno 25 nov 2023
Thank you so much for your review!

6/10 Soddisfacente

Joseph

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The hotel seemed to not have been updated/ renovated for a long time and the bathtub had a brown mat that I was told was a non skid deter ant that appeared to be covering damage/ chips in the tub.
Soggiorno di 1 notte a settembre 2023
Risposta di Holiday Inn Express Keene, il giorno 25 nov 2023
Thank you for taking the time to leave us your feedback. The hotel is currently undergoing renovations as we speak.

8/10 Buono

Neil

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Nothing that I can think of.
Soggiorno di 1 notte a settembre 2023
Risposta di Holiday Inn Express Keene, il giorno 25 nov 2023
Thank you

8/10 Buono

SHARON

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Holiday Inn Express Keene, il giorno 25 nov 2023
Thank you!

8/10 Buono

Laurie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Overnight for wedding
The hotel staff was very friendly and accommodating when we checked in. Our room was ready early so we had time to prepare for the wedding 30 minutes away. The room was clean and the beds were comfortable. Breakfast was very good and we especially appreciated the fresh coffee in lobby at 9:30pm
Soggiorno di 1 notte a settembre 2023

8/10 Buono

Diane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023

2/10 Terribile

James

Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Paul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023

2/10 Terribile

Ann

Non mi è piaciuto: Condizioni e dotazioni della struttura
VERY thin walls/ noisy!
Soggiorno di 2 notti a settembre 2023

10/10 Eccellente

Robin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fine hotel for overnight stay
We checked in early and check in was quick. Comfortable bed. Room has microwave and frig. Pretty decent breakfast. Only here one night for a wedding so it was a good stay. Several places to eat very close by as well.
Soggiorno di 1 notte a settembre 2023

6/10 Soddisfacente

Kristina

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Francine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was clean, beds were comfortable, and it was quiet. Everything worked as it should. The breakfast was excellent as well. The little omelets were delicious and the sausages were cooked just right. The desk staff was ok-accomodating but very business-like. Not warm or friendly.
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Gordon, New Bedford

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It’s not as close to town as we wanted, but could walk. We For what it is it’s a fine hotel. The rates are surprisingly high, but so is everything else in town, so it’s on par there.
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Kacey

Soggiorno di 1 notte a settembre 2023
Risposta di Holiday Inn Express Keene, il giorno 25 nov 2023
Thank you for taking the time out to leave us your feedback

8/10 Buono

George

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

debra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
nice staff
Soggiorno di 2 notti a settembre 2023

10/10 Eccellente

Clinetta

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a settembre 2023