2 piscine all'aperto

Recensioni per Tube Resort

3.5 out of 5
Tube Resort
Sandy Beach, Koh Rong Samloem, Koh Rong Sanloem, Koh Kong Province

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 21 su 38 recensioni" "
Valutazione di 8 - Buono. 13 su 38 recensioni" "
Valutazione di 6 - Soddisfacente. 4 su 38 recensioni" "
Valutazione di 4 - Scarso. 0 su 38 recensioni" "
Valutazione di 2 - Terribile. 0 su 38 recensioni" "

9,2/10

Pulizia

9,4/10

Personale e servizio

8,8/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Tharith

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It's cute. Lil tube like room. Design could be a lil more better.
Soggiorno di 1 notte a marzo 2024
Risposta di Tube Resort Family, il giorno 19 mag 2024
Dear Tharith,Thank you for taking the time to review us with your compliment here. We are delighted to hear that you enjoyed our facilities and services provided by our staff during your stay. We do hope there will be some time you would come back and give us the opportunity to serve you again upon your returning visit in the future.Kind regards,

6/10 Soddisfacente

Tharith

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Room is unique. Staff are friendly. Wish it was more cleaner around the area. The pool need cleaning and not burn eye.
Soggiorno di 1 notte a marzo 2024
Risposta di Tube Resort Family, il giorno 13 apr 2024
Dear Tharith,On behalf of the Management & Staffs at Tube Resort, we would like to take this opportunity to thanks you for your choosing Tube Resort during your staying in Siem Reap. However, if we had made you encountered several unhappy experience as following during your stay at our hotel, we are really sincere apologize for the inconvenience caused and will do our best to eliminate the possibility of such situation. Finally, we have only one word to say is to apologize for not being on time to deal with complaint. it was so regrettable that we did not to offering you with good service. Thank you very much for your kind Understanding & Attention.

10/10 Eccellente

Camilla

Soggiorno di 1 notte a gennaio 2024
Risposta di Tube Resort Family, il giorno 8 apr 2024
Thank you so much.

10/10 Eccellente

Camilla

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Underbart boende för dig som önskar lugn och ro en bit bort från turiststråket. Bra mat, service och fina rum. Man kan ta sig till andra sidan ön där det finns flera restauranger och affärer genom att vandra över berget och genom djungel (ca. 1 timma) Se bara till att gå innan det blir mörkt och ha koll på kartan. Finns många små vägar utan skyltar och när det blir mörkt ser man ingenting. Vi hade turen att få skjutsa tillbaka med båt. Fråga på restaurangen mr. Nice om du vill göra samma resa. Båtturen på kvällen tillbaka var magisk. 20 dollar betalade vi.
Soggiorno di 1 notte a gennaio 2024
Risposta di Tube Team, il giorno 1 feb 2024
Dear Camilla,It was our pleasure to welcome you on our beautiful and secluded Sandy Beach. We are so glad you've enjoyed your time with at the Tube. We have indeed spent a lot of time and energy to make sure that the rest of Koh Rong Sanloem is now easily accessible for our guests.All the best for the rest of your south asian travels!

8/10 Buono

Iain

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Tube Resort is a quiet resort on the peninsula of Koh Rong Sanloem a 25 min boat ride or 1.5 hour walk from Saracen Bay where the majority of the other resorts are located. If you're after a quiet getaway where you can relax and unwind in a pleasant resort with a great pool and nice restaurant then I'd recommend The Tube Resort. Staff are friendly and accommodating. There is also a bar and restaurant up the hill called the Sky Bar which has good views and is worth a visit. The area is still under development around the resort and litter is a big problem either side of the resort which is a shame given the beautiful location. If you're after 3-4 days of complete relaxation and 'down time' then The Tube Resort is a good option. Stayed over New Years 2023/24 and had a great time. Thanks to all the beautiful staff who work so hard to give their guests a wonderful experience.
Soggiorno di 4 notti a dicembre 2023

8/10 Buono

Thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
There is a swimming pool.
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia e personale e servizio
If you have an opportunity to visit either Koh Rong, or Koh, Rong, Sanloem, this truly is the only place to stay! The rooms are basic, but extremely clean and housekeeping keeps them that way at all times, front desk is warm and welcoming! But for me, the best part of this hotel is the restaurant staff!! Sopha and Chanda who work in the morning and afternoon, are without a doubt the two finest servers I’ve ever encountered in my numerous travels around the world as well as being a hotelier for over 35 years! And what is pretty much a three star resort, these ladies, as well as the other restaurant staff provide you with five star five diamond service, they remember your habits, know what you order, know what you like to drink, it’s as if they read your mind, you don’t even have to ask! Please please remember to tip these fine individuals! They survive on very little income monthly, and even one dollar can change their life, hopefully you’ll tip far more than a dollar however!
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Eddee, Siem Reap

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great and beautiful Resort in a Private Beach. Spacious room, breakfast included and nice and friendly of staff and manager. We will comeback again with our family. Good luck to everyone
Soggiorno di 1 notte a giugno 2023
Risposta di Sok Chanthou, il giorno 21 giu 2023
Dear Eddee,Thank you for your super review.We will share your message with our team to improve more than now.Thank you agian

8/10 Buono

Ajaya

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Short distance from mainland is a plus . Quiet and clean . Friendly helpful staff . The downside is the lack of activities , difficulty in communication , many services not using credit / debit cards and thevplain lack of things to do : its a great place but needs additions and training for staff to improve standards .
Soggiorno di 3 notti a maggio 2023
Risposta di Sok Chanthou, il giorno 24 mag 2023
Dear Ajaya, Thank you for taking the time to point out our flaws.First of all! Please accept our sincere apologies for any inconvenience by unintentional from our team. We obviously need to review our staff training procedures, regarding guest relations and guest satisfaction. However, here again, we are so sorry for any mistakes which happened to you.We will try our best to improve our services perfectly in short future.Finally, thanks again for your review, it delights us to get the best services for the customer later on.We are happy that you have enjoyed the beachfront...We do hope you will change your mind and visit us again!Best of Love from our teamSok ChanthouManagement Team

8/10 Buono

Daniel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Was a nice place, nice beach
Soggiorno di 10 notti a novembre 2022
Risposta di Sok Chanthou, il giorno 10 mar 2023
Dear Daniel,We are delighted with your superb review.We are thanking you so much for taking the time and review us nicely, we are particularly proud of the commitment and dedication of our team, it takes lots of time, training, and caring to bring people up to standards. They have all learned so much and we thank you for recognizing and appreciating this work.We hope to see you again and are eager to have your impressions on the development of our property regarding the real-life time review from all our guests.We are glad to hear you have such a wonderful experience staying with us.We are grateful to hear that you are really enjoying our (services and food)Finally, we hope to be granted your visit us for your next vocational soon!Best Of Love from our teamSok ChanthouManagement Team

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Beautiful Beach
The hotel is a bit worn down. We stayed 5 nights and our room never was cleaned, nor did we receive clean towels. The bathroom wall was mildewing. The staff was extremely kind with all situations, but very busy taking care of big groups. There were no lounge chairs for the beach which made it difficult to relax outside. Also, the menu was still limited from Covid, therefore, there was no variety in food. We ended up taxing to another beach for food multiple times. The beach itself is gorgeous and well maintained.
Soggiorno di 5 notti ad aprile 2022
Risposta di Sok Chanthou, il giorno 10 mar 2023
Dear Anonymous, Thank you for taking the time to point out our flaws.First of all! Please accept our sincere apologies for any inconvenience by unintentional from our team. We obviously need to review our staff training procedures, regarding guest relations and guest satisfaction. However, here again, we are so sorry for any mistakes which happened to you.We will try our best to improve our services perfectly in short future.Finally, thanks again for your review, it delights us to get the best services for the customer later on.We are happy that you have enjoyed the beachfront...We do hope you will change your mind and visit us again!Best of Love from our teamSok ChanthouManagement Team

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
非常滿意
免費划船, 服務人員帶我去挖生蠔 ,蠻特別
Soggiorno di 1 notte a settembre 2020
Risposta di Sok Chanthou, il giorno 10 mar 2023
Dear Anonymous,We are delighted with your superb review.We are thanking you so much for taking the time and review us nicely, we are particularly proud of the commitment and dedication of our team, it takes lots of time, training, and caring to bring people up to standards. They have all learned so much and we thank you for recognizing and appreciating this work.We hope to see you again and are eager to have your impressions on the development of our property regarding the real-life time review from all our guests.We are glad to hear you have such a wonderful experience staying with us.We are grateful to hear that you are really enjoying our (services and food)Finally, we hope to be granted your visit us for your next vocational soon!Best Of Love from our teamSok ChanthouManagement Team

10/10 Eccellente

chiusen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
非常滿意
海灘很漂亮 水非常的清澈
Soggiorno di 1 notte a settembre 2020
Risposta di Sok Chanthou, il giorno 10 mar 2023
Dear Chiusen,We are delighted with your superb review.We are thanking you so much for taking the time and review us nicely, we are particularly proud of the commitment and dedication of our team, it takes lots of time, training, and caring to bring people up to standards. They have all learned so much and we thank you for recognizing and appreciating this work.We hope to see you again and are eager to have your impressions on the development of our property regarding the real-life time review from all our guests.We are glad to hear you have such a wonderful experience staying with us.We are grateful to hear that you are really enjoying our (services and food)Finally, we hope to be granted your visit us for your next vocational soon!Best Of Love from our teamSok ChanthouManagement Team

10/10 Eccellente

Nick

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great beach retreat
Nice quiet area of the island, food and service on offer is good. This area is a very quiet though. The beeches are great and waters clear
Soggiorno di 1 notte a luglio 2020
Risposta di Sok Chanthou, il giorno 10 mar 2023
Dear Nick,We are delighted with your superb review.We are thanking you so much for taking the time and review us nicely, we are particularly proud of the commitment and dedication of our team, it takes lots of time, training, and caring to bring people up to standards. They have all learned so much and we thank you for recognizing and appreciating this work.We hope to see you again and are eager to have your impressions on the development of our property regarding the real-life time review from all our guests.We are glad to hear you have such a wonderful experience staying with us.We are grateful to hear that you are really enjoying our (services and food)Finally, we hope to be granted your visit us for your next vocational soon!Best Of Love from our teamSok ChanthouManagement Team

8/10 Buono

Jean Jacques

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Wunderbar, aber ...
Das Tube-Resort liegt an ausgezeichneter Lage. Der Strand ist sehr schön und es gibt genug Liegen für die Gäste. Die Bungalows sind ebenfalls gepflegt und funktionell ausgestattet. Das Restaurant ist gut, aber der Service wäre steigerungsfähig. Es gibt in dieser Bucht leider auch keine Alternative zu diesem Restaurant, dies schlägt sich in den Preisen nieder. Dank dem Bungalow-Aktionspreis (50%) stimmte das Preis-/Leistungsverhältnis für uns, ansonsten es klar überteuert wäre.
Soggiorno di 2 notti a marzo 2020
Risposta di Sok Chanthou, il giorno 10 mar 2023
Dear Jean, Thank you for taking the time to point out our flaws.First of all! Please accept our sincere apologies for any inconvenience by unintentional from our team. We obviously need to review our staff training procedures, regarding guest relations and guest satisfaction. However, here again, we are so sorry for any mistakes which happened to you.We will try our best to improve our services perfectly in short future.Finally, thanks again for your review, it delights us to get the best services for the customer later on.We are happy that you have enjoyed the beachfront...We do hope you will change your mind and visit us again!Best of Love from our teamSok ChanthouManagement Team

10/10 Eccellente

Henrik

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Smukke omgivelser og dejligt personale
Super dejligt sted. Smuk og god strand. Personalet var meget opmærksomme og hjælpsomme. Valgte at opgradere da udsigten til stranden var for god til at gå glip af. Tubes restaurant er virkelig god, hvilket er heldigt da der kun er få andre muligheder på stranden.
Soggiorno di 6 notti a febbraio 2020
Risposta di Sok Chanthou, il giorno 10 mar 2023
Dear Henrik,We are delighted with your superb review.We are thanking you so much for taking the time and review us nicely, we are particularly proud of the commitment and dedication of our team, it takes lots of time, training, and caring to bring people up to standards. They have all learned so much and we thank you for recognizing and appreciating this work.We hope to see you again and are eager to have your impressions on the development of our property regarding the real-life time review from all our guests.We are glad to hear you have such a wonderful experience staying with us.We are grateful to hear that you are really enjoying our (services and food)Finally, we hope to be granted your visit us for your next vocational soon!Best Of Love from our teamSok ChanthouManagement Team

8/10 Buono

Joackim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great resort
Great resort with very good food! The restaurant is really great. The rooms are very good as with really good air conditioning. The village nearby is worth a visit. When we stayed there it was high waves so the boat couldn't depart from our pier. After a short walk we departed from another pier. And the staff helped us carry the bags. The staff is great aet this place. It's a quiet beach with only three hotels at this beach. With a fourth in the making.
Soggiorno di 3 notti a febbraio 2020
Risposta di Linda, il giorno 12 mar 2020
Good day Joackim, Thank you for taking the time to review our resort. Pleased to hear that you had a pleasant stay. Our guests' safety is of utmost importance to us, ocean conditions do sometimes affect direct drop-off and pick-ups to our pier, therefor the transfer from another pier. Thank you for the compliments to our resort staff. Regards Linda Guest relations Tube Team

10/10 Eccellente

Pedro

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Real resort style
it is not a 5 start resort. But it gets really close taking in consideration the price you pay. Rooms are very recent and everything works. Breakfast is good although the buffet doesn’t have many choices. The location is the best. Both pool and beach are amazing. Staff English is acceptable but you need to make sure they understand you
Soggiorno di 4 notti a febbraio 2020
Risposta di Linda, il giorno 12 mar 2020
Dear Pedro Thank you for your kind words as we strive to be able to please all our guests. Breakfast is altered with choices every day as we try and cater to Asian, Western and European travelers from all over the world. Our staff learns more English everyday as they serve different foreigners with many accents. Regards, Linda Guest relations Tube Team

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a febbraio 2020
Risposta di Sok Chanthou, il giorno 10 mar 2023
Dear Anonymous,We are delighted with your superb review.We are thanking you so much for taking the time and review us nicely, we are particularly proud of the commitment and dedication of our team, it takes lots of time, training, and caring to bring people up to standards. They have all learned so much and we thank you for recognizing and appreciating this work.We hope to see you again and are eager to have your impressions on the development of our property regarding the real-life time review from all our guests.We are glad to hear you have such a wonderful experience staying with us.We are grateful to hear that you are really enjoying our (services and food)Finally, we hope to be granted your visit us for your next vocational soon!Best Of Love from our teamSok ChanthouManagement Team

8/10 Buono

Connie, Canada

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful beach and lovely room and property. It is more private so attention which pier you plan to arrive on. Food was decent and the staff were pretty attentive, although the breakfast was very disappointing. Also, make sure you check your bill, we had a couple extras that weren’t ours mistakenly added to our bill. Amazing place for relaxing, not the place to go for adventure.
Soggiorno di 2 notti a febbraio 2020
Risposta di Sok Chanthou, il giorno 10 mar 2023
Dear Connie, Thank you for taking the time to point out our flaws.First of all! Please accept our sincere apologies for any inconvenience by unintentional from our team. We obviously need to review our staff training procedures, regarding guest relations and guest satisfaction. However, here again, we are so sorry for any mistakes which happened to you.We will try our best to improve our services perfectly in short future.Finally, thanks again for your review, it delights us to get the best services for the customer later on.We are happy that you have enjoyed the beachfront...We do hope you will change your mind and visit us again!Best of Love from our teamSok ChanthouManagement Team

10/10 Eccellente

Jean-Baptiste

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hôtel splendide
Vous arrivez sur une plage sublime, l'accueil est impeccable et souriant. Les chambres ou plutôt les "tubes" sont très originales, spacieuses et confortables. Ici reigne le calme et la tranquillité. Coté restauration belle carte mais je vous conseille de rester sur une cuisine asiatique qui est excellente avec un coup de coeur pour la soupe khmer ( le reste n'étant pas top top... ) Le petit petit-déjeuner est varié et suffisant. Coté activité, la plage est superbe ( il faut se lever un matin vers 6h30 et admirer le lever de soleil ), transates et serviettes à dispo. Prêt de kayak gratuit. Navettes plusieurs fois par jour pour rejoindre l'autre coté de l'ile qui est aussi un magnifique coin. Seul bémol, l'activité snorkeling qui est inutile, on vous emmene pour 20 dollars à 100metres de l'hôtel, pas vraiment de poissons ormis des oursins. ( idéal pour admirer la pollution de dechets plastique et coraux morts... ) Pour le transfert A/R en bateau depuis sihanoukville, envoyez leur un mail ils s'occuperont des reservations pour vous et vous leur payerez directement...
Lever de soleil
Soggiorno di 6 notti a gennaio 2020
Risposta di Sok Chanthou, il giorno 10 mar 2023
Dear Jean,We are delighted with your superb review.We are thanking you so much for taking the time and review us nicely, we are particularly proud of the commitment and dedication of our team, it takes lots of time, training, and caring to bring people up to standards. They have all learned so much and we thank you for recognizing and appreciating this work.We hope to see you again and are eager to have your impressions on the development of our property regarding the real-life time review from all our guests.We are glad to hear you have such a wonderful experience staying with us.We are grateful to hear that you are really enjoying our (services and food)Finally, we hope to be granted your visit us for your next vocational soon!Best Of Love from our teamSok ChanthouManagement Team

8/10 Buono

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Potential to be fantastic! Comfort was an issue.
Great Hotel with a really nice pool. Staff were very nice. Location was really beautiful and beach was great. Just a few things didn't hit the mark. Beds were very hard and uncomfortable, room door wasn't sealed and no inside lock. Seemed to have a lot of maintenance work going on which was very noisy and unpleasant at times. Restaurant food was ok but some of the currys were made with instant mix powder which was disappointing considering the price. Would definitely recommend this hotel however things could be a lot better.
Soggiorno di 1 notte a gennaio 2020
Risposta di Sok Chanthou, il giorno 10 mar 2023
Dear James, Thank you for taking the time to point out our flaws.First of all! Please accept our sincere apologies for any inconvenience by unintentional from our team. We obviously need to review our staff training procedures, regarding guest relations and guest satisfaction. However, here again, we are so sorry for any mistakes which happened to you.We will try our best to improve our services perfectly in short future.Finally, thanks again for your review, it delights us to get the best services for the customer later on.We are happy that you have enjoyed the beachfront...We do hope you will change your mind and visit us again!Best of Love from our teamSok ChanthouManagement Team

10/10 Eccellente

Luci

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I love that it’s almost a completely private beach and I had so much fun playing with all the doggies!
Soggiorno di 1 notte a dicembre 2019
Risposta di Max, il giorno 4 gen 2020
Thank you so much Luci for staying with us on our beautiful Sandy Beach. We are so glad that you really enjoyed yourself and hope you have the best of time during the rest of your travels! All the best, Tube Team

6/10 Soddisfacente

Claudia

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Hotel pier under construction
We booked only one night after three nights spent at Saracen Bay. Recommend staying at Saracen Bay. The vibe is much nicer. Not the hotel's fault, but there are more choices on the other side, as here you are really secluded and dependent on the hotel for everything. The staff was super nice, the hotel however, one night was enough. As soon as you arrive, you notice major construction happening at the pier next to the beach (forget relaxation). The room was alright but next to the swimming pool with screaming children most of the 24h we were there.
Soggiorno di 1 notte a ottobre 2019
Risposta di Max, il giorno 8 dic 2019
Dear Claudia, Thank you for staying with us and for reviewing us. Thankfully the pier is now completely finished and relaxation on our private beach is now back in order! Our shuttle service to Saracen Bay so our guests can enjoy everything Koh Rong Sanloem has to offer is also always fully functionnal. Thank you for your nice words about our facilities and staff too! All the best, Tube Team

8/10 Buono

Chan, Hong Kong

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room is great and the environment is calm. I like the beach is not busy, not too many people. But the room is a little bit hot during daytime. I think the construction material of the room is not efficient for heat insulation. I saw new construction development is in progress for the island. I hope government and people can take balance to protect this beautiful island.
Soggiorno di 1 notte a ottobre 2019
Risposta di Max, il giorno 23 ott 2019
Dear Chan, Thank you for choosing at Tube Resort. All of us here are very happy that you had a pleasant stay on our beautiful Sandy Beach. We hope as well that we can keep it as beautiful as it is today in the future!

10/10 Eccellente

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything is absolutely fantastic about this resort.
Soggiorno di 4 notti ad agosto 2019
Risposta di Max, il giorno 13 set 2019
Dear Guest, Thank you so much for your review of our resort ! We're very glad that you thoroughly enjoyed yourself on our beautiful private Sandy Beach. All the best,

8/10 Buono

ANNE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
très bel endroit
belle piscine et beau cadre personnel très prévenant et toujours à l'écoute. Avons utilisé leurs services pour louer des scooters et un taxi minivan pour le retour sur Phnom Penh. tout était parfait, les scooters amenés à l'hotel et le minivan comme nous l'avions demandé i.e confortable et en bon état. seul bemol : le petit déjeuner pourrait être un peu plus copieux (système de menu en quantité "light") je recommande néanmoins sans hésiter
Soggiorno di 3 notti ad agosto 2019
Risposta di Max, il giorno 28 ago 2019
Chère Anne, Merci beaucoup pour votre commentaire ! Néanmoins il y a deux points qui m'échappent. Vous dîtes avoir loué des scooter mais il n'y a pas de routes sur Koh Rong Sanloem et nous offrons un petit déjeuner en buffet à volonté, donc aussi copieux que vous le souhaitez! Je suis tout de même ravi de lire que vous avez passé un bon séjour en notre compagnie et que votre retour à Phnom Penh s'est déroulé sans encombres. Bien cordialement,

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
So disappointing...
Regarding all previous reviews, I suppose our expectations were too high... First, our transfers were done on an old traditional boat and not a new one as see on pics. The pier is dangerous! Built in wood, there were holes and broken sections so it feels really unsafe. The beach just in front of the hotel is nice but all around there are garbages, other hotels under construction. The only positives points during our 4 days stay: friendly staff and good restaurant.
Soggiorno di 4 notti ad agosto 2019
Risposta di Max, il giorno 28 ago 2019
Dear Sir, Madam, I'm so sorry that your stay in Tube Resort wasn't has memorable has we made you expect. As you probably notice our prices in August were much lower than the competition. This was to make up for the fact that our speedboat was under repair (it should have lasted a week but because of the rain it lasted over a month!) and that as there is a new pier being built, the older one is not being properly maintained by its owner. Please accept my apologies for this situation. At least I'm glad to read that our staff and our menu took good care of you! All the best,

8/10 Buono

Matthew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely place friendly staff
Cannot fault the hotel the staff where lovely and very welcoming and chatty throughout our stay. Couple of things they could improve on. Better options for food choices, menu was limited for an isolated place although cannot fault the quality of the food. More options for lunch would be good There was a bit of construction work going on at the hotel and either side of the resort which disturbed the peace a bit but the manager apologised for this and gave us a free cocktail 😁, as it’s off season these things happen. I would recommend this hotel for the staff alone as they do a great job
Soggiorno di 4 notti a giugno 2019
Risposta di Sunny ( Front Office ) , il giorno 2 lug 2019
Thank you very of your stayed with Tube Resort Sir/Madam, And also appreciated of your review provided gave us more improving will be day by day. all the best and wish have pleasure trips. Hope to see you next vacation! Best Regards Tube Resort Team

10/10 Eccellente

YUANYE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
度假村在sandy beach上,不在Saracen Bay,会有快艇接送,所以这里更安静更舒适。价格也非常实惠,是新建的,设施都很新,有泳池,我们住在T1,在房间里就可以看到海,门口的沙滩和水质也都不错,员工服务也很好,很热情。我们带着两岁的宝宝在这里度过了很美好的几天,后面几天去了Saracen Bay,但我想说我们后悔了,那里没有想象中的好,我们更愿意整个行程都在这里度过,这里真的很棒。
Soggiorno di 2 notti a giugno 2019
Risposta di Sunny front office, il giorno 29 giu 2019
Dear Guest, Thank you for your choosing Tube resort as we had provided your family having a great stayed within. We are appreciated of your reviews! All the best and wish Tube resort team

10/10 Eccellente

Thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad aprile 2019
Risposta di Max, il giorno 12 apr 2019
Dear Thomas, Thank you for your review and for staying with us at Tube Resort ! All the best in your future travels,

10/10 Eccellente

Thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great resort
Very good stay at Tube Resort. The beach was beautiful and the service was excellent. The pool was also very nice. The only issue was the electricity and WiFi would cut out on a fairly regular basis although the team did apologise for this and gave everyone staying there a free cocktail as compensation. Overall a really great place to relax for a few days!
Soggiorno di 1 notte ad aprile 2019
Risposta di Receptionist , il giorno 10 apr 2019
Dear Thomas, Greeting from Tube resort! Thank you so much for your stayed within and Review this will give us more improve. Have a nice and safety trips. We hope to see you again! Kind Regards Tube Team

10/10 Eccellente

anouk

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Magnifique!!!
Soggiorno di 3 notti a marzo 2019
Risposta di Tube Resort , il giorno 9 apr 2019
Good Morning Dear guest, We are appreciated of your review! Kind Resort Tube Resort Team

10/10 Eccellente

Jerome

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Au top !!
Hôtel perdu sur Koh Rong Sanloem, accessible uniquement par des petits bateaux. Du coup, peu de touristes, et une plage privée rien qu’à nous !! Super séjour là bas, très bonne cuisine, personnel au petit soin, chambre magnifique !! Rien à redire, juste pourvu que le lieu reste un peu à l’écart du développement touristique que connaît Sihanoukville !!
Soggiorno di 2 notti a marzo 2019
Risposta di Tube Resort, il giorno 23 mar 2019
Dear Jerome, Thank you so much for your review. We hope you had a great stay and we are looking forward to welcoming you again. Kind regards, Tube Resort Team.

10/10 Eccellente

TommiandJosh

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Upon arrival we found out they had not yet had their grand opening, as we were walking down the beach we saw boxes and mattresses, we feared this may have been our very own fyre festival experience 😂 but boy were we wrong! This place was excellent, the first night I fell ill due to a little too much partying and sun on the larger island, the staff were very quick to assist me and making sure I felt better. Night two, my now fiancé and I had a very special night of our trip that would not have been the same without the help of the hotel, we are forever grateful! The owners customer service is second to none! Would highly recommend this stunning hotel to anyone thinking of heading to Koh Rong Sanloem.
Soggiorno di 2 notti a febbraio 2019
Risposta di Mr. Vanna , il giorno 18 mar 2019
Hello There, Appreciated of your review. All of us hopefully to see you next time as your during stayed within pleasure. We've wishing you all the best and have a nice trip everywhere you been travelling to. Best Regards Tube Resort

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2019
Risposta di Tube Resort Team , il giorno 2 apr 2019
Thank you so much for your stayed with Tube resort and review as well. Kind Regards Tube resort Team

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ein neues Resort mit Bewusstsein für sauberes Wasser! In der Nähe auf anderen Stränden, speziell auf der großen Insel Koh Rong ist das Abwasser nur mehr ein stinkendes Rinnsal, dass ins Meer läuft. Tube Resort hat viel Geld ausgegeben, um deren Wasser zu recyceln und keinen Dreck ins Meer zu spülen!! Dafür alleine schon 100punkte! Das Essen ist wirklich exzellent. Neuseeländisches Rindersteak, Pasta, Khmerfood aber auf hohem Niveau. Man muss sich aber auch klar sein, dass dies auch seinen Preis hat..Hauptspeise von ca 7-25usd. Die Zimmer angenehm mit Doppel, oder bis 3 Doppelbetten für Familien! Strand weiß und Wasser blau und klar... sie bauen noch weitere Bungalows, die in runder Form, wie ein Rohr (Tube) gebaut sind. Man hat seine Privatsphäre. Bäume, Blumen, Lampions und eine nette Crew!! Zu empfehlen!! Wir hatten riesig Spaß und fühlten uns sehr wohl!!!
Soggiorno di 4 notti a febbraio 2019
Risposta di Tube Resort Team, il giorno 25 feb 2019
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, you are truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

8/10 Buono

Sofie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Søde mennesker
Det er et nyt sted som kan mærkes på personalet - de er lidt usikre i hvad de skal gøre hvor og hvornår, men de er vildt søde. Det ligger lidt væk fra “hoved” stranden, men de sejler en gratis derhen hvis man gerne vil prøve andet end ens eget hotel. Her til er der en lille gåtur på 8 minutter. Maden er god. Husk kontanter! De tager ikke kort på stedet.
Soggiorno di 2 notti a gennaio 2019
Risposta di Max Matta, il giorno 7 feb 2019
Dear Sofie, Thank you so much for your kind words and understanding. We're very glad that you still enjoyed your stay with us even if the staff is not up to standards yet. We'll get there ! As for the "cash on hand" issue, the bank is coming to install a bank receiver any day now so that shouldn't be an issue in the near future ! Wish you the best in the rest of your trip and your future endeavors.