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Recensioni per Marco Polo Hongkong Hotel

5 out of 5
Marco Polo Hongkong Hotel
3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 402 su 1000 recensioni" "
Valutazione di 8 - Buono. 384 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 145 su 1000 recensioni" "
Valutazione di 4 - Scarso. 39 su 1000 recensioni" "
Valutazione di 2 - Terribile. 30 su 1000 recensioni" "

8,4/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Luca

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti ad aprile 2019
Risposta di Marco Polo Hongkong Hotel, il giorno 30 apr 2019
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Eccellente

antonio, shenzhen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The hotel quality and price excellent
Hotel is wanderfulllll quality to price excellente
Soggiorno di 3 notti a novembre 2017
Risposta di Tiffany, il giorno 6 dic 2017
Dear guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong

10/10 Eccellente

Michele

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottimo hotel, con personale al top. da consigliare
Soggiorno di 1 notte a ottobre 2017
Dear Michele, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong

10/10 Eccellente

ISAO

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
部屋の清潔感や雰囲気ももちろん、スタッフの気配りなども素晴らしく、良質な旅になりました！
Soggiorno di 4 notti ad aprile 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 24 apr 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Soddisfacente

keiji, chiyoda-ku

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 22 apr 2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

6/10 Soddisfacente

Megan, COTTESLOE

Viaggio di gruppo
Central location, close to everything and easy access to all forms of transport. Star Ferry is steps away and MTR just as close. Hotel is getting old and has a lingering smell, the Italian restaurant, food was very good but the odour is hard to ignore. Floor 17 smell was ok but friends had to move rooms due to mouldy smell on Level 12. Club lounge has amazing and helpful staff but is tired space and food/drinks feel limited
Soggiorno di 2 notti ad aprile 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 19 apr 2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

8/10 Buono

Yuen chun

還不錯
Soggiorno di 1 notte ad aprile 2024
Risposta di 區域總經理 魏嘉興, il giorno 19 apr 2024
尊敬的貴賓: 很高興 閣下滿意及分享是次於馬哥孛羅香港酒店的住宿體驗。 期待您再次下榻馬哥孛羅香港酒店。 區域總經理 魏嘉興 謹啟

8/10 Buono

Kristine Alexie

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Maybe its time to upgrade the rooms.
Soggiorno di 1 notte ad aprile 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 17 apr 2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Eccellente

Angel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location. Excellent service. Great choice for all you Hong Kong plans.
Soggiorno di 5 notti ad aprile 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 12 apr 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Buono

jacky

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Location is perfect, breakfast is awesome. The rooms are very outdated, aircon and water heater very loud. Friendly staffs.
Risposta di Gerhard Aicher Area General Manager, il giorno 8 apr 2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Soddisfacente

paulo

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
The hotel room was too humid. Even though they place dehumidifier all over the place, because they have carpet, it did not help. Suggestion is to replace all the carpet with just hard floor
Soggiorno di 3 notti a marzo 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 8 apr 2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Eccellente

Kazushige

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 2 apr 2024
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Soddisfacente

Gill

Viaggio con la famiglia
We had a horrendous delay on our flight into HKG and met my sister at the hotel just before 11.pm. Could not believe it when we were told that there was nowhere we could get a beer or a cup of tea except for room service. We had booked Club rooms but the lounge closed at 11. Thankfully, two charming gentlemen,Andrew and Simon in the lounge made us so welcome and also made tea and a beer for my husband. Although they were just leaving, they insisted on helping us and indeed were absolutely delightful for the rest of our stay. They are the reason we would go back to Marco Polo! Well done to them both.
Soggiorno di 4 notti a marzo 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 2 apr 2024
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Soddisfacente

Brenda, Flower Mound

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Deluxe Room is so OLD n DAMP, carpet worn and bathroom tiny. Only one setting for aircon-so turned it off to keep warm.
Soggiorno di 1 notte a marzo 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 22 mar 2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comments have been well received. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 Eccellente

JAMIE

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Bellman Ray was very very helpful and friendly.
Soggiorno di 3 notti a marzo 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 21 mar 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Buono

Nobuyuki

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
ハーバーシティに近接し利便性は最高 古さはあるものの清潔でした
Soggiorno di 1 notte a marzo 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 21 mar 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Buono

Chun Keung

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The hotel is aging and needs refurbishment.The ambiance is good. The bellboy was hardworking and had a very good attitude in helping out. We were very impressed.
Soggiorno di 15 notti a febbraio 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 11 mar 2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 Scarso

Daniel

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 7 mar 2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 Eccellente

Samantha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location. Great amenities kit (slippers, toothbrush/paste). Large room. Requested 2 twins and they were positioned next to each other sharing a king sized headboard. I was pleasantly surprised at the room. Discovered the hotel has a entry to Canton St and another to the ferry terminal/harbor city mall which was very convenient.
Soggiorno di 1 notte a febbraio 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 7 mar 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Buono

Richard

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti a febbraio 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 14 feb 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 Scarso

Vilma

Non mi è piaciuto: Pulizia
Soggiorno di 3 notti a febbraio 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 9 feb 2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 Eccellente

BENNY CC

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 9 feb 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Soddisfacente

Man Keung Daniel

Everything is fine but the rooms needed refurbishment. This building was one of the very 1st hotel in HK although they did refurbishment over the years but it is getting tired, staying there is old habits and convenience for personal reasons.
Soggiorno di 4 notti a gennaio 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 30 gen 2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Buono

Roman

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 30 gen 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Buono

Patrick

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 7 notti a gennaio 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 30 gen 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Soddisfacente

Romell

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Facilities are quite old specially the bathroom. Noise coming from above the room in the ceiling even at night.
Soggiorno di 4 notti a gennaio 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 22 gen 2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comments have been well received. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

6/10 Soddisfacente

Cheng

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The front desk staff needs more professional training!
Soggiorno di 3 notti a gennaio 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 18 gen 2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment has been well received.We are sincerely sorry for the experience you had and our service is not up to your expectation. Please be assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

2/10 Terribile

Thuy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti a gennaio 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 18 gen 2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 Eccellente

Nigel

Soggiorno di 1 notte a gennaio 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 18 gen 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Eccellente

STEPHEN D

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stephen D HK
Very satisfying stay to-date for our return to visiting HK since the Pandemic. The hotel is as we remembered it in terms of great location, service and cleanliness. The breakfast buffet is really great too! They can improve in terms of their electric outlets and provide bigger TVs based on room size.
Soggiorno di 3 notti a gennaio 2024
Risposta di Gerhard Aicher Area General Manager, il giorno 18 gen 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Buono

Adrian

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 18 gen 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Buono

VINCENT J O

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a dicembre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 12 gen 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Buono

Yujiro

Soggiorno di 4 notti a dicembre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 12 gen 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Buono

Chiho

Soggiorno di 3 notti a dicembre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 3 gen 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Buono

WENHUI

Soggiorno di 1 notte a dicembre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 28 dic 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Eccellente

Craig

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful Location and Staff
Had the opportunity to stay at this hotel right in the middle of the Harbor City area. Plenty to do without having to drive anywhere. They provided me with an amazing view up on the Continental Floor. Breakfast always had a nice variety of choices along with the Afternoon Tea and Evening Drinks. The staff and Manager up on that floor was thoughtful and kind during my entire stay. Very welcoming aura. The room service staff kept the room tidy and everyone was extremely friendly. Thank you for a wonderful experience during our vacation.
Soggiorno di 10 notti a dicembre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 20 dic 2023
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Eccellente

Kam

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 20 dic 2023
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 15 dic 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Eccellente

Tommi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We had a perfect stay at the Marco Polo Hong Kong hotel. Great hotel, staff, food, service. The big shopping center Harbour city is downstairs where you can take a lift. Shopping street infront of the hotel. We would definately go back next time. Close by very easy to take a ferry to the other side of the city.
Soggiorno di 4 notti a dicembre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 20 dic 2023
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 Scarso

Christoph

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Der einzig gangbare Weg für dieses Hotel: Abreissen & neu aufbauen. Hotelzimmer in einem desolaten Zustand. Personal kann nichts dafür und ist sehr freundlich. Alles andere unzumutbar.
Soggiorno di 2 notti a dicembre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 15 dic 2023
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 Eccellente

Stella Chi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 15 dic 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Eccellente

Monica Louise

Soggiorno di 4 notti a novembre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 15 dic 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Eccellente

KWOK ON

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 5 dic 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 Scarso

takuhei

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
3泊しました。ハーバービューの部屋で13万円でしたが、部屋の目の前は駐車場で8階であったのもあり、駐車した人と目が合うくらいでした。もちろん夜景も少ししか見えません。 部屋を変えて欲しいとリクエストしましたが、お決まりの「満室です」との回答。追加料金払っているのに最低です。　 設備も古く防音性も無いので、廊下の声が丸聞こえです。 朝食もビジホ並みのクオリティーで全く美味しくありません。 唯一掃除のスタッフだけは気さくで良い方でした。 二度と利用しません。
Soggiorno di 3 notti a novembre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 5 dic 2023
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

4/10 Scarso

Hyunjung

Viaggio di gruppo
Mi è piaciuto: Servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
카펫냄새,복도냄새, 창문안열림, 에어컨 환풍기 냄새
Soggiorno di 2 notti a novembre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 5 dic 2023
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

8/10 Buono

Ng

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
location is ok but the tiolet look old
Soggiorno di 4 notti a novembre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 27 nov 2023
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Eccellente

MICHAEL

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Premium property inside world famous Harbour City mall. Exceptional service. HK ate best
Soggiorno di 3 notti a novembre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 16 nov 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Buono

TADASHI

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 5 notti a novembre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 13 nov 2023
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Buono

budi

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Location
Soggiorno di 3 notti a ottobre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 7 nov 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Eccellente

tserendagva

Soggiorno di 2 notti a ottobre 2023
Risposta di Gerhard Aicher Area General Manager, il giorno 7 nov 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong