Esterni

Recensioni per Mercure Kuta Bali

4 out of 5
Mercure Kuta Bali
Jalan Pantai Kuta 10 X, Br Pande Mas, Kuta, Bali

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 218 su 634 recensioni" "
Valutazione di 8 - Buono. 252 su 634 recensioni" "
Valutazione di 6 - Soddisfacente. 108 su 634 recensioni" "
Valutazione di 4 - Scarso. 43 su 634 recensioni" "
Valutazione di 2 - Terribile. 13 su 634 recensioni" "

8,0/10

Pulizia

8,4/10

Personale e servizio

8,0/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

loretta

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Il personale molto gentile e super efficiente. La pulizia ottima e la colazione a buffet varia e abbondante. Piscina vista mare super!
Soggiorno di 2 notti ad aprile 2023
Risposta di Tony Andrianto, il giorno 12 apr 2023
Dear Mr/s. loretta,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Eccellente

ERI

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
バリ旅行の1日目にこちらに宿泊しました。なんといっても、スタッフの優しさが神です。日本とは違ったホスピタリティでとてもフレンドリーに迎えて頂けます。お部屋も快適で、特に屋上のプールは景色も最高でした。私が宿泊した日は曇りだったので、サンセットを見られなかったですが、晴れていると綺麗にサンセットを眺めることがだきます。とてもいい思い出な宿泊でした。ありがとうございます。
Soggiorno di 1 notte ad aprile 2024
Risposta di Tony Andrianto, il giorno 25 apr 2024
親愛なるエリさんメルキュール クタ ビーチ バリでのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。肯定的なフィードバックを受け取るのはいつも嬉しいことです。あなたのコメントを私たちのチームと共有します。このフィードバックは、サービスの品質の継続的な向上に努めるすべてのスタッフの励みになると確信しています。ご経験を共有していただき、重ねて御礼申し上げます。次回のご訪問が前回と同様に快適なものとなることを願っております。心から、トニー・アンドリアントゼネラルマネージャー

8/10 Buono

James

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Nice location for people who want to access the beach and interact with locals. Food and Room Services: They deliver the food on time, very respectful, a little pricey compared to previous hotels I’ve stayed. But overall amazing service with no negatives. Cleaning: The highlight of my stay is the daily cleaning and change of sheets, toiletries supplied on a daily basis, and guest services attendants being very respectful and meticulous. 10/10. Front Desk: A little negative for the front desk staff; they are overly inquisitive and don’t inform you when food or an item arrives for you—they leave it there until you call to check. Also, they sometimes point at you, whisper to each other, and laugh which is quite rude, a bit too loud for my liking when communicating with patrons. I have to point out that I only saw this behavior with specific staff and made it a point to know their names but wouldn’t put it here. There was only one lady who was very professional; she has braces on her teeth. Overall, an amazing hotel. I would book again for my next travel but hope the hotel management can speak to the ladies at the front desk.
Soggiorno di 5 notti a marzo 2024
Risposta di Tony Andrianto, il giorno 10 apr 2024
Dear Mr. James,Thank you for taking the time to share your experiences and valuable input.Please accept our apologies that your recent visit did not meet your expectations.Rest assured that we will take immediate action on your feedback, so that something similar doesn't happen again in the future.Once again, thank you for your feedback and we hope you give us another chance to improve your next visit to Bali.Regards,Tony AndriantoGeneral Manager

8/10 Buono

ATSUSHI, Naha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
施設は古いが情緒があって良い 交通に便利
Soggiorno di 8 notti a marzo 2024
Risposta di Tony Andrianto, il giorno 10 apr 2024
Atsushi 様、あなたの経験と貴重な意見を共有するために時間を割いていただきありがとうございます。最近のご訪問がご期待に添えなかったことをお詫び申し上げます。いただいたご意見につきましては、今後同様のことがないよう早急に対応させていただきますので、ご安心ください。フィードバックをお寄せいただきありがとうございます。次回のバリ島への訪問を改善する機会をいただければ幸いです。よろしく、トニー・アンドリアントゼネラルマネージャー

10/10 Eccellente

Winchelle Lou

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di TONY ANDRIANTO, il giorno 15 mar 2024
Dear Mrs. Winchelle Lou,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager

8/10 Buono

Asger

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
So i really liked this place. Beatiful spot and view from the roof. Food was okay. Very nice ppl. BUT clean your windows so you can look out on the ocean view and dry your floors after cleaning, so the guest doesn't have to. And put on the bill what you pay for to be professional. See you next time!
Soggiorno di 2 notti a marzo 2024
Risposta di TONY ANDRIANTO, il giorno 15 mar 2024
Dear Mr/s. Asger,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager

10/10 Eccellente

Gary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very friendly staff and always smiling. Great location on beachfront and many dinner options in walking distance.
Soggiorno di 7 notti a febbraio 2024
Risposta di Tony Andrianto, il giorno 26 feb 2024
Dear Gary,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager

10/10 Eccellente

Shalini

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Area around the hotel was great. A lot of dining and shopping options. Rooms were ok as well.
Soggiorno di 4 notti a febbraio 2024
Risposta di TONY ANDRIANTO, il giorno 22 feb 2024
Dear Shalini,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager

10/10 Eccellente

Linda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location. Helpful staff
Helpful staff. Great location. Walkable to everything. Great beach view. Random fireworks at the beach was a plus.
Soggiorno di 4 notti a gennaio 2024
Risposta di Tony Andrianto, il giorno 13 feb 2024
Dear Linda,We would like to thank you for choosing to stay with Mercure Kuta Beach Bali, during your recent visit to Bali and share your appreciation with us.We are very happy to know that you had a wonderful stay with us and really appreciated our hotel. Your comments about the location, facilities and services provided by our staff are very satisfying and will be shared with the entire team.It is a pleasure for us to serve you and we all hope to welcome you back to Mercure Kuta Beach Bali soon.Best regards,Tony AndriantoGeneral Manager

10/10 Eccellente

Carmela

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The infinity pool overlooking the ocean was amazing
Soggiorno di 7 notti a dicembre 2023
Risposta di Tony Andrianto, il giorno 7 gen 2024
Dear Carmela,We are very grateful for your comments regarding your visit to Mercure Kuta Bali. It is a pleasure for us to receive positive feedback.We will share your comments with our team. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Best regards,Tony Andrianto,General Manager

10/10 Eccellente

Edward Michael

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Every employee was super friendly, helpful, and attentive to my every request. I will indeed stay here again.
Soggiorno di 12 notti a novembre 2023
Risposta di Tony Andrianto, il giorno 18 dic 2023
Dear Mr. Edward Michael,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.We were delighted to hear that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager

10/10 Eccellente

YOHEI

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
アンケート回答: 宿泊施設は非常に満足で、また利用したいと思います。ビーチに近く、その利便性に感謝しています。送迎サービスは利用しやすく、移動がスムーズでした。スタッフの方々はとても気さくで親しみやすい対応をしてくれ、滞在がより快適でした。朝食はオーソドックスで美味しく、特に気に入っています。
Soggiorno di 3 notti a novembre 2023
Risposta di Tony Andrianto, il giorno 18 dic 2023
お客様、この度はバリ島をご訪問の際、メルキュール クタ ビーチ バリをご滞在場所としてご選択いただき、また、感謝の気持ちを共有していただきまして誠にありがとうございます。素晴らしいご滞在をお過ごしいただき、特に当ホテルを高く評価していただけたことを嬉しく思います。 私たちのスタッフが提供するサービスに関するあなたのコメントは非常に嬉しく、チーム全体で共有されます。メルキュール クタ ビーチ バリでお客様をお迎えできることをスタッフ一同楽しみにしています。よろしくお願いします、トニー・アンドリアントゼネラルマネージャー

4/10 Scarso

Karen

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Staff were lovely but property and grounds need updating,room was very small as was the balcony,could only fit one person and chair out there.Air conditioning was not working very well and the fridge was not even cold,best part of the resort was the location
Soggiorno di 7 notti a ottobre 2023
Risposta di Tony Andrianto, il giorno 28 ott 2023
Dear Karen,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

6/10 Soddisfacente

Tammy

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a ottobre 2023
Risposta di Tony Andrianto, il giorno 28 ott 2023
Dear Tammy,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager

6/10 Soddisfacente

Hugo

Soggiorno di 3 notti a settembre 2023
Risposta di Tony Andrianto, il giorno 27 set 2023
Dear Mr. Hugo,We very much appreciate your comments regarding your stay at Mercure Kuta Beach Bali. We apologize if during your stay at our hotel there are unpleasant services provided by Mercure Kuta Bali’s team.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

10/10 Eccellente

Pauline

Soggiorno di 3 notti a settembre 2023
Risposta di Tony Andrianto, il giorno 27 set 2023
Dear Pauline,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.We were delighted to hear that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager

8/10 Buono

Emma

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Nice hotel convenient for 1 night before flight. Very friendly staff!
Soggiorno di 1 notte a settembre 2023
Risposta di Tony Andrianto, il giorno 28 ott 2023
Dear Emma,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.We were delighted to hear that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager

10/10 Eccellente

Jean-Guy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, the rooms are well maintained and confortable, the view from the balcony is amazing.. plus the staff is super friendly they will make everything to make you enjoy your stay, i wasn't expecting that from a big hotel. Breakfast buffet has lot of option and was delicious.. found my new hotel for my stays in kuta.
Soggiorno di 1 notte a settembre 2023
Risposta di Tony, il giorno 14 set 2023
Dear Jean Guy,We very much appreciate your comments regarding your stay at the Mercure Kuta Beach Bali.It is always a pleasure to received positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 Buono

Richard

Soggiorno di 1 notte a settembre 2023
Risposta di Tony Andrianto, il giorno 14 set 2023
Dear Richard,We very much appreciate your comments regarding your stay at the Mercure Kuta Beach Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 Buono

Annett

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 21 notti ad agosto 2023
Risposta di Tony Andrianto, il giorno 8 set 2023
Dear Mr/s. Annett,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Eccellente

Nestor Gustavo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excelente todo! Lo mejor son sus empleados! Que atención por Dios !
Soggiorno di 7 notti ad agosto 2023
Risposta di Tony Andrianto, il giorno 8 set 2023
Dear Mr/s. Nestor Gustavo,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 Buono

Frank

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
For the price I paid per night, breakfast should have been included!
Soggiorno di 2 notti ad agosto 2023
Risposta di Tony Andrianto, il giorno 8 set 2023
Dear Mr.Frank,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

4/10 Scarso

Hong Jhih

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
除了地理位置方便,沒有其他優點。
Soggiorno di 2 notti a luglio 2023
Risposta di Tony Andrianto General Manager, il giorno 8 ago 2023
Dear Mr/s. Hong Jhih, Thank you for taking the time to share your experiences and valuable feedback. Please accept our apologies that your recent stay did not measure up to your expectations. Rest assured that we will take action immediately regarding your feedback, so that it won’t happen again in the future. Once again, thank you for your feedback and we do hope you will give us another opportunity to make it right on your future visit to Bali. Best regards, Tony Andrianto General Manager

10/10 Eccellente

Lindsay

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent location. Walking distance to shops and restaurants and beach . Very friendly staff. Thank you.
Risposta di Tony Andrianto, il giorno 28 giu 2023
Dear Mr/s. Lindsay,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Eccellente

Lindsay

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location. We had great time stay this hotel. Walking distance to shops restaurants and beach . Very friendly staff. Thank you.
Risposta di Tony Andrianto, il giorno 28 giu 2023
Dear Mr/s. Lindsay,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Eccellente

David

Mi è piaciuto: Personale e servizio
The staff where fantastic, rooms clean change linen everyday , had a wonderful time.
Soggiorno di 22 notti a maggio 2023
Risposta di Tony Andrianto, il giorno 2 giu 2023
Dear Mr. David,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Eccellente

florentin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Tout était parfait rien à dire sur le personnel la qualité du service la propreté merci à eux pour ce séjours
Soggiorno di 10 notti a maggio 2023
Risposta di Tony Andrianto, il giorno 29 mag 2023
Madame/Monsieur florentin,Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Kuta Bali.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments lesmeilleursTony AndriantoGeneral Manager

8/10 Buono

Nhlanhla

Soggiorno di 4 notti a maggio 2023
Risposta di Tony Andrianto, il giorno 13 giu 2023
Dear Mr. Nhlanhla,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 Buono

chong

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di Tony Andrianto, il giorno 8 giu 2023
Dear Mr. chong,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Eccellente

Moe, Los Angeles

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location, staff, and breakfast were good
Soggiorno di 3 notti ad aprile 2023
Risposta di Tony Andrianto, il giorno 8 mag 2023
Dear Mr/s. Moe,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

8/10 Buono

Yuji, Chiba,Mihama-ku,Utase

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
ビーチが目の前で飲食店やショッピングモールも近くにありとても便利です。屋上のインフィニティプールからの景色も素晴らしく、部屋や設備は若干古いもののスタッフも親切な方が多い感じで満足しました。
Soggiorno di 13 notti ad aprile 2023
Risposta di Tony Andrianto, il giorno 2 mag 2023
Yuji 様この度は、Mercure Kuta Bali でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。Tony AndriantoGeneral Manager

10/10 Eccellente

Wing Bong

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
泳池靚!近沙灘
Soggiorno di 7 notti ad aprile 2023
Risposta di Tony Andrianto, il giorno 2 mag 2023
尊敬的 Wing Bong:感謝惠賜有關入住 Mercure Kuta Bali 的寶貴意見。聽到您對我們工作的肯定,十分開心。我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務質量,我相信您的反應,將給我們所有的員工帶來莫大的鼓舞。再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨,會像前一次一樣愉快。謹啟Tony AndriantoGeneral Manager

10/10 Eccellente

James

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was in a strategic location with an easy access to convenient stores, pizza hunt, star bucks, restaurants, ATM’s and, the popular landmarks and tourist attractions were in a walkable distance. Since it was a holiday season, the hotel was packed with people so I could hear loud noises in my room. My concern here was every single night during our stay in this hotel, I heard the sounds of bed frame that was moved or arranged by the guest right above our room. Overall, I was impressed by the foods and friendliness of the staffs and trainees within the hotel. 10/10 I will most like stay here on my visit
Soggiorno di 10 notti ad aprile 2023
Risposta di Tony Andrianto, il giorno 26 apr 2023
Dear Mr. James,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Eccellente

Adam L

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great staff location and views
Great hotel in a great location with a nice view from the pool area. I saw reviews about water in the room and shower wasn’t up to date but you can’t beat the location so an older shower is fine with me. Would 100% come back. Staff was also amazing.
Soggiorno di 1 notte ad aprile 2023
Risposta di Tony Andrianto, il giorno 12 apr 2023
Dear Mr. Adam L,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Eccellente

David Robert

Soggiorno di 4 notti ad aprile 2023
Risposta di Tony Andrianto, il giorno 2 mag 2023
Dear Mr. David Robert,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

4/10 Scarso

Long

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2023
Risposta di Tony Andrianto, il giorno 26 apr 2023
Dear Mr/s. Long,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Checked in at 1 am. 1st room, the A/C didn't work. Made them give me a different room which took too long at 1:30 in the morning. Other than that, everything was fine.
Soggiorno di 3 notti a marzo 2023
Risposta di Tony Andrianto, il giorno 29 mar 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Eccellente

Trang

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a marzo 2023
Risposta di Tony Andrianto, il giorno 23 mar 2023
Dear Mr. Trang,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Eccellente

Hung-Yeh

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
staffs are helpful when checkin. Room facilities are a little bit aged. the infinity pool is amazing with the sunset view.
Soggiorno di 2 notti a marzo 2023
Risposta di Tony Andrianto, il giorno 13 mar 2023
Dear Mr/s. Hung-Yeh,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

6/10 Soddisfacente

Sofia

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Låg centralt och servicen var fantastiskt! Däremot var rummen en liten besvikelse. Luktade fuktigt och standarden var inte som på bilderna och enligt förväntan på ett 4-stjärnigt hotell. Inte dåligt, men lite fläckig och otrevlig fåtölj, tråkig balkong mot bakgata och husvägg, slitna väggar, och så lukten som kvarstod under vistelsen.
Soggiorno di 2 notti a febbraio 2023
Risposta di Tony Andrianto, il giorno 9 mar 2023
Dear Mrs. Sofia,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Eccellente

justin, rancho cucamonga

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice location Tasty buffet Love rooftop Come back again to this hotel
Soggiorno di 4 notti a febbraio 2023
Risposta di Tony Andrianto, il giorno 28 feb 2023
Dear Mr. justin,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

10/10 Eccellente

Kellie Dee

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing, great views from the pool. Easy access to everything Bali has to offer. Lots of shopping and restaurants near by. Clean, quiet, friendly staff, great buffet breakfast. Affordable price. If Will make this our yearly stay.
Soggiorno di 6 notti a febbraio 2023
Risposta di Tony Andrianto, il giorno 28 feb 2023
Dear Ms. Kellie Dee,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

6/10 Soddisfacente

Michael

Mi è piaciuto: Personale e servizio
Soggiorno di 6 notti a febbraio 2023
Risposta di Tony Andrianto, il giorno 10 mar 2023
Dear Mr. Michael,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 Buono

Martin

Soggiorno di 2 notti a gennaio 2023
Risposta di Tony Andrianto, il giorno 1 feb 2023
Dear Mr. Martin,We very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

8/10 Buono

YOSUKE

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Risposta di Tony Andrianto, il giorno 28 ott 2023
Dear Yosuke,We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali.Best regards,Tony AndriantoGeneral Manager

6/10 Soddisfacente

Munira

Good for short stay.
our stay was fine as we were out most of the time. Did not like the bathroom as it was pretty small with no space to put you stuff as its basically only a sink. Have to be very careful when showering as the water will seep out and wet the whole bathroom. Staff at Reception and restaurant unfriendly.
Soggiorno di 3 notti a dicembre 2022
Risposta di Tony Andrianto, il giorno 5 gen 2023
Dear Mr/s. Munira,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

4/10 Scarso

Tuyet Van

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
No ventilation bad smells in bath room. Old and dark hallways. Breakfast was for 1 star hotel. Overall very old need refresh. Good location
Soggiorno di 6 notti a dicembre 2022
Risposta di Tony Andrianto, il giorno 5 gen 2023
Dear Mr/s. Tuyet Van,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

4/10 Scarso

Thammanoon

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We booked the room that had the ocean view, but it’s raining on that day. So, the water came in all over the room. The room was very slippery . We requested to change the new room, but they sent two maids to clean and dry the room. I had to call the reception again to request a new room. Finally, after waiting for almost an hour, we got a new room. The room was very old and the restroom was tiny. We were very disappointed with the hotel.
Soggiorno di 1 notte a dicembre 2022
Risposta di Tony Andrianto, il giorno 27 dic 2022
Dear Mr. Thammanoon,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager

8/10 Buono

Rolf

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ruhiger Platz mitten in Kuta.
Schönes ruhiges Zimmer mit Balkon im 3. Stock. Frühstück war ok, aber halt doch sehr auf den Geschmack der vielen asiatischen Gäste abgestimmt. Hervorzuheben war der Zimmerservice, dieser hat zu jeder Tageszeit geklappt. Wenn ich mal ausschlafen wollte und vielleicht erst um 15.00 das Schild "please cleanup" aufhängte, so geschah dass jeweils innnert kürzester Zeit. Freundliches Entgegenkommen für ein "spätes Auschecken". Pool auf dem Dach sehr schön.
Soggiorno di 22 notti a novembre 2022
Risposta di Tony Andrianto, il giorno 13 dic 2022
Dear Mr. RolfWe very much appreciate your comments regarding your stay at the Mercure Kuta Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
Limpieza
Me toco un cuarto donde el aire acondicionado tronaba y olía a humedad.
Soggiorno di 1 notte a novembre 2022
Risposta di Tony Andrianto, il giorno 23 nov 2022
Dear Valued Guest,We very much appreciate your comments regarding your stay at Mercure Kuta Bali. We apologize if during your stay at our hotel there are our services that are not pleasing.We will share your comments with our team. We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be more satisfying than the previous one.Best regards,Tony AndriantoGeneral Manager