We are a family of 3 from California that needed to stay in the West Palm Beach area for two nights. Everything that could go wrong went wrong.
The microwave did not work. We called several times throughout our stay and they just said someone would come over to fix it. Never did. We bought a bottle of milk but with no way to warm it, we just left it in the room when we left.
The kitchen was completely unstocked - no pots, pans, utensils, plates, spoons, knife, nothing. Literally they give you a stove and let you figure it out for yourselves. I went to the nearby Walmart to buy basic kitchen items and then a suitcase to take it back home with me.
There were cockroaches all over the room.
They gave us one bed for 3 people, despite indicating in the reservation that we were two adults and a child. The sofa bed was terrible. I wonder whether there was a mattress at all or just springs. The front desk gave me several blankets and bed sheets but the springs could be heard and felt for any small movement.
The smell in the elevator was unbearable.
The room upstairs had a pet or pets running all night making it impossible to sleep. Why would anyone build a hotel with no sound insulation between floors? Beats me.
And the worst part was that I booked this on hotels.com for a price that was apparently higher than what the hotel itself charges. The lady at the front desk was surprised by how much I had paid. Next time, we will just book a place on another hotel's website directly.
