The Winner`s Retreat was a great choice for our group, right from the start (planning stage) up to the last moment of our weekend stay. Being the organizer for our 40th High School reunion (small group), and a first-timer in Las Vegas, I had to rely on online information and feedback from friends. The owner of this home was extremely pleasant to communicate with, nothing close to the other homeowners in our list of choices. Because of Scott`s courteous and very timely and informative responses, it was easy to make a decision to finalize this as our venue several months ahead. Communication was very efficient, all questions we had were answered almost immediately, all throughout the process.
This beautiful Tuscan-themed home may be older than our other options, but the layout was great and perfect for our weekend bonding. 10 people stayed for 2 nights, and we were all comfortable. It had almost everything that we needed, from kitchen to bathroom. An unexpected thing happened though, when the smoke alarms went off intermittently from 2 am - 4am on our 2nd night. The guys initially tried to take care of it, but we eventually had to call Scott. Even at 3am, he immediately answered the phone call and helped us find a temporary solution. It was surely a homeowner`s nightmare, but Scott made sure he made up for it, as he acknowledged the fact that it was a miserable experience. Aside from this and a couple of minor things, overall, it was almost perfect. I say there would never be a perfect place, but with such excellent service, we highly recommend this beautiful home in a nice and safe location, with awesome owners and will definitely book again next time. Thank you, Scott and Kristin, for a great experience with your excellent service!