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Recensioni per Victoria Hotel

3 out of 5
Victoria Hotel
125 London Road, Leicester, England

Recensioni

4,0
Valutazione di 10 - Eccellente. 2 su 96 recensioni" "
Valutazione di 8 - Buono. 11 su 96 recensioni" "
Valutazione di 6 - Soddisfacente. 19 su 96 recensioni" "
Valutazione di 4 - Scarso. 18 su 96 recensioni" "
Valutazione di 2 - Terribile. 46 su 96 recensioni" "

4,2/10

Pulizia

5,2/10

Personale e servizio

4,6/10

Servizi

3,4/10

Condizioni e dotazioni della struttura

Recensioni

2/10 Terribile

Ciro

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Scadente
Ho pagato 4 notti per una familiare, è 2 notti per una singola.Sono andato via dopo la prima notte,personale scortese,pulizia zero...Sono in attesa di un Vs risarcimento....Questa struttura dovrebbe essere chiusa
Soggiorno di 2 notti a gennaio 2018

2/10 Terribile

Vishal

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Worst hotel ever
It's the dirtiest scummiest place I have ever stayed at I was a fool to book this place didn't realise what kind of poo hole this is
Soggiorno di 2 notti a novembre 2019

2/10 Terribile

Jake

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
had trouble with reservation, took far too long to arrange things and had to be diverted to a new hotel as they didn’t have the right room for me.
Soggiorno di 1 notte a novembre 2019

2/10 Terribile

Roy

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beware!!! Dirty and noisy place. Money waisting. Never again.
Soggiorno di 1 notte a novembre 2019

4/10 Scarso

Robert

Soggiorno di 1 notte a novembre 2019

2/10 Terribile

Cristina

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
To avoid at all costs
I am very sorry to give such a negative review, but this was the worst hotel I ever stayed in. There were bugs in the bathroom, stains on the bed linen, leaves in the room, litter in front of the venue. The people at the reception did their best to be kind and polite, which I appreciated.
Soggiorno di 1 notte a novembre 2019

8/10 Buono

Chloe

Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte a ottobre 2019

6/10 Soddisfacente

FURKAN

Soggiorno di 8 notti a ottobre 2019

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a ottobre 2019

2/10 Terribile

Viaggiatore verificato

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was an overall infection risk. It was booked as somewhere to stay with it being advertised as somewhere that would be suitable for me and my disabled partner for the night. The property was in no way suitable. It was a major infection risk as my boyfriend still has wounds on his leg that haven’t quite healed. There was rotting food in the room and even in the one we were moved to. Uneven floors and bathroom doors that were broken. The woman behind the front desk just didn’t seem to care that we had complaints and couldn’t stay in that room. She just seemed like she wanted us to get back to the room and leave her for the night. Overall I just wouldn’t stay here again. It’s made me question ever wanting to return to Leicester again and I know that it’s just a bad hotel experience. I’d be damned if I stayed in this hotel again
Soggiorno di 1 notte ad agosto 2019

2/10 Terribile

Daniel

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Never again!!!!
Bed u comfy shower broken stale bread or Frosties in the morning - room was dirty and shower floods!!!!
Soggiorno di 3 notti ad agosto 2019

2/10 Terribile

Joseph

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stay was DISGUSTING!!!!
It was absolutely horrific, had to wait 3 hours to check in, got into my room and the toilet seat fell off aswell as there was dust all over the skirting boards, cobwebs around the sealing, the radiator was stuck on full all night, got woken up at 7am by one of the members of staff shouting at each other! Tried complaining at reception on the way out and she was foreign and tried acting like she didn’t know what I was saying! the bathrooms flooring was peeling up and was just laid on top of the old stuff, one mug had a hair in also.
Soggiorno di 1 notte ad agosto 2019

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They couldn’t refund the money if i wanted to cancel
Soggiorno di 8 notti ad agosto 2019

4/10 Scarso

Viaggiatore verificato

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
There is a reason it was the cheapest room in town. Don't expect too much but if you need a roof over your head then this will do. Not the kind of place you would stay for more than one night. It is walking distance from the city centre which is a bonus.
Soggiorno di 1 notte ad agosto 2019

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
A grand old building, this could be so much more and hopefully it may, one day, be returned to its former glory. At the moment, however, there is a sense that it is ticking along but hasn't got long left to live. Those manning the reception we amazing. Polite, helpful and happy. There are a few stairs but to any normal human, they won't pose a problem. Our room was clean, fresh sheets and had no odour. The carpet had seen better days, mind you. Walls had been damaged, plastered in but not been sanded or painted over to hide the original hole/dent. A small TV was propped up against a wall, no use to anyone, and could have done with a little work to pop it up on a bracket. A white curtain covered the window and was fairly ineffective at blocking the light though a t-shirt draped over ones eyes did the trick! Beds are soft but comfortable. Bathroom was clean and ensuite which was a lovely surprise as I thought it was shared! The shower was a bit disappointing as it would fill up after a few second with the shower on. I must admit that standing in ones own dirty water makes my stomach turn, but if you think about it, it's not unlike a bath! Overall, myself and my friends had a good night sleep in a venue that was close to the centre (a mile) and offered us everything we needed. If you're planning on spending very little time in your room, because you're out drinking or sight seeing then this place, for the money, this place is fine. If you want luxury...jog on!
Soggiorno di 1 notte a luglio 2019

6/10 Soddisfacente

MISS

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Staff was very friendly and attentive, but they seem to not care much about the place. More attention should be given to the building maintenance and outside cleaningness. Mattresses should be changed as you can feel the springs. I think they could turn the place into something better.
Soggiorno di 4 notti a luglio 2019

4/10 Scarso

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Toilet seats was broken very uncomfortable to sit toilet door wasn’t shutting (no privacy) would have requested room ground floor.room given second floor, very inconvenient no lift also no WiFi came on
Soggiorno di 1 notte a luglio 2019

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Not impress
Desk do not have essential information required for customers such as parking. TV not working, actually look like just a big computer monitor, no switch no remote (really funny to the family)
Soggiorno di 1 notte a luglio 2019

8/10 Buono

Owen

Mi è piaciuto: Pulizia
You get what you pay for
The location of the hotel is great. You get what you pay for really having read the previous reviews I didn’t have high expectations. If anything I was more impressed having compared it to them. Definitely one of the most sketchy hotels I’ve stayed in but for the money was alright. Didn’t risk the breakfast. Staff very mixed attitudes also was knocking on the door at 10:45 telling us we need to check out was unnecessary. The woman on reception in the day was lovely, the bloke at night was a bit crackers knocking on our door but good times.
Soggiorno di 1 notte a luglio 2019

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Really hot in my room. More options for a warm breakfast would be nice
Soggiorno di 1 notte a giugno 2019

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Dont go unless there is nowhere else to sleep
This is a tired old hotel which looks like it may be offering accommodation to local people too? Its really tatty, smells of cigarette smoke and is on the brink of being a hostel more than a hotel. Shower was cold at night scorching in the morning. Breakfast is awful - Everything there is basic no frills and i could not wait to get out of there. My bedroom furniture had "mad frank" etched into the drawer.....Not suitable for children and i would never return. I have contacted the manager but i suspect i will not hear back.
Soggiorno di 1 notte a giugno 2019

8/10 Buono

WILLIAM

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not bad at all for the price and had a good room.
Soggiorno di 2 notti a maggio 2019

6/10 Soddisfacente

Viaggiatore verificato

Soggiorno di 1 notte a maggio 2019

8/10 Buono

Barry

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Good cheap accommodation
Better than expected, perfectly good for the low price, friendly staff
Soggiorno di 1 notte ad aprile 2019

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Non mi è piaciuto: Pulizia
small rooom, broken lamp, some staff are friendly but some are not helpful, toilet small, but cosnidering the price it is OK
Soggiorno di 2 notti a maggio 2019

2/10 Terribile

Viaggiatore verificato

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Nice people but clearly not fussed about the hotel. Room was constantly bright with a flimsy curtain. Sun rose straight into the room so was up at 5am both mornings. Bed springs have completely gone. And weirdly rice was over the floor??!
Soggiorno di 2 notti ad aprile 2019

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2019

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Victorian style property with no lift nd very hard doors. Not suitable for less able people. The mattresses were not good, can get pain with the springs.
Soggiorno di 2 notti ad aprile 2019

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The showroom had no hot water dust everywhere and also the bathroom door don't close i even took pictures and the reception don't even communicate well i need a refund I'm not happy i was itching the bed terrible mattress
Soggiorno di 1 notte ad aprile 2019

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The service of the night porter was the only good thing about this place. He did his best to make me comfortable.
Soggiorno di 1 notte ad aprile 2019

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The hotel stinks of cigarettes. I asked where the smell came from-apparently its the staff who have to smoke at the back door, the smoke is blown into the building. The room was like a squat. The mattress was very tired, and was in the middle of the room and had no headboard, so the pillows just kept falling off. The old windows let all street noise in-and there was lots. The breakfast - I decided not to risk it. It consisted of two big bowls of different cereals with cling film on to help yourself., pop up toaster and a kettle. Room was probably worth £20 but wasn't worth the £35 I spent. For a extra £10 I could've booked a hotel in the center. I can't imagine I'd stay there again.
Soggiorno di 1 notte a marzo 2019

2/10 Terribile

Jonathan

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Appalling
The hotel was advised with parking, there isn't. The girl on reception was very rude. Place is dirty, and so cramped. At 5ft 10ins tall and 12stone, I could only just sit on the toilet squeezed between the sink and wall.Breakfast was stale bread a toaster and a flask of coffee. A rip off.
Soggiorno di 1 notte a marzo 2019

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The paper was dropping in the room , and there was old trunking still left on , you can not come and go when you one to because you have to get a member of staff to let you in .
Soggiorno di 2 notti a febbraio 2019

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Bathroom very dirty, sink did not drain properly, breakfast very poor
Soggiorno di 1 notte a febbraio 2019
Risposta di Victoria Hotel, il giorno 20 feb 2019
Thank you for your feedback. We will discuss your comments with the team so improvements can be made.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Just great
It was really good staying at Victoria hotel. The staff was very caring, literally felt like home
Soggiorno di 1 notte a dicembre 2018
Risposta di Victoria Hotel Team, il giorno 3 gen 2019
Thank you for taking your time out to write a review, I am pleased on how well high you have scored us for location and staff , We make sure we provide our best to the guest who are staying here to have a good time at our hotel as we try our best to make sure guest are having a good stay at our hotel, we look forward to welcoming you back to our hotel.

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Dog hole.but in the city centre nothing else to say really
Soggiorno di 1 notte a dicembre 2018
Risposta di Victoria Hotel, il giorno 12 dic 2018
Thank you for your review. We are delighted you thought the hotel was ideally located.

2/10 Terribile

Steve

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Do not stay
Booked two rooms had no rooms on arrival waited nearly an hour still only had one room which was very poor checked out shocking
Soggiorno di 1 notte a novembre 2018
Risposta di Victoria Hotel, il giorno 30 nov 2018
Thank you for your feedback. We had both rooms available for you to check in, however you did not agree to stay as you expected to pay little and in return receive a 5 star hotel room. All our rooms are cleaned to a very good standard and we request if there are any mistakes, which are possible as we are humans, that you ask us to fix these issues so that you can enjoy your stay to its maximum. We can only now apologize and hope you give us a chance in future to show you that you are wrong.

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
My stay at Victoria Hotel
Overall it was o.k.. However WIFI was awful could not connect most of the time. The shower could have been better nothing major though. Old type of building. Reception staff were polite and friendly. It was ideal for me because of the locality and the short notice I had in trying to find urgent accommodation otherwise this would not have been my first choice.
Soggiorno di 7 notti a ottobre 2018
Risposta di Victoria Hotel, il giorno 27 ott 2018
Thank you for your feedback.

2/10 Terribile

Jade, UK

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Absolutely horrendous! Never stay here.
I booked this hotel as it was close to the O2 where i was seeing a band. The rooms online looked decent and clean. When i arrived it could not have been more from what i imagined. The room was absolutely filthy, the bathroom floor bubbling and full of dirt. The beds had stains all over them, water marks and cigarette burns in them. The wall paper was falling off all over the hotel. It was so bad, i wanted to drive straight back home but this wasn't an option as i live far away from Leicester and already had a long drive to get there. The breakfast stated that it was English breakfast/ continental - there was one choice of cereal, the milk was warm, there was bread defrosting on the table for you to have toast and the juice was watered down. I had one bite of my toast and i checked out immediately after. I emailed the hotel asking if they had on-site parking as i would have needed parking and they responded saying they do have parking although it is a first come first serve basis. When i got there, i asked the hotel staff if they had parking to which they replied that they didn't have any. I then told them about my email saying they did have parking and the man on the desk told me to park on the pedestrian pavement. (I did not park there and ended up paying to park my car in a car park overnight) The staff were not helpful and didn't seem to know what they were doing. They were unprofessional and were texting as i was checking in and even had earphone in during breakfast.
Soggiorno di 1 notte a ottobre 2018
Risposta di Sunny, il giorno 13 nov 2018
Thank you for leaving feedback. I would like to request you to show photos of the breakfast as you seem to have photos of everything else. You have took photos of hallways (which we are currently working on) in a Victorian building. I can only apologize about the bed but it must have been comfortable enough for you to stay in all night and not make a complaint during your stay. We explicitly state that we provide no parking so why you would request parking is beyond us. It is besides the point you mentioned 'first come first serve' when we already state that we do not offer parking facilities. Unfortunately you have had a negative experience and can only encourage you to visit us again without expecting the world for the price you paid. Kind Regards Victoria Hotel

4/10 Scarso

X, Nottingham

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Unimpressed
The room was like a sauna, no way to turn down the radiator. Window wouldn't open more than 2 inches so had very little sleep. Paid £20 extra for a late checkout only to be awakened by the cleaner at 10.50 then disturbed again 15 minutes later. Totally unacceptable for me. Definitely will not be staying there again!
Soggiorno di 1 notte a ottobre 2018
Risposta di Victoria Hotel, il giorno 27 ott 2018
Thank you for your feedback,

2/10 Terribile

Brian

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bad bad bad
Could not stay. Definately was not 3 star accommodation Toilet seat fell off, bathroom door broken and syringes & rubbish on landing just outside bedroom window. I have photos of it! Still waiting on refund as they also charged us twice for the rooms.
Soggiorno di 1 notte a settembre 2018
Risposta di Mark, il giorno 12 ott 2018
Thank you for your feedback. Unfortunately it is impossible for us to charge you twice as you paid online. We are sorry our hotel was not good enough for you but we were able to sell the room for a lot more than you were paying who had no problems as the ones you are claiming above.

6/10 Soddisfacente

Edoon

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Achterstallig onderhoud
Soggiorno di 3 notti a settembre 2018
Risposta di Sunny, il giorno 10 ott 2018
Thank you for your feedback. We appreciate your feedback and hope to see you again when you visit Leicester.

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a settembre 2018
Risposta di Sunny, il giorno 12 ott 2018
Thank you for your review. Unfortunately there is not much to go by but feel free to contact us directly to offer us any feedback and anything we could improve on.

2/10 Terribile

Melanie

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Would not return to this hotel bed was broken shower door didnt close. Sheets were dirty staff rude when we complained
Soggiorno di 1 notte a settembre 2018
Risposta di Victoria Hotel, il giorno 30 set 2018
Thank you for your feedback. We apologize for your experience and will investigate this matter for you.

10/10 Eccellente

Abi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2018
Risposta di Victoria Hotel, il giorno 28 set 2018
Thank you for your positive feedback. We appreciate this and hope to see you again!

6/10 Soddisfacente

John

Cheap and Cheerful
Cheap and cheerful
Soggiorno di 1 notte a settembre 2018
Risposta di Victoria Hotel, il giorno 28 set 2018
Thank you for your feedback. We highly value this and hope to welcome you again!

6/10 Soddisfacente

Nicholas

acceptable for a cheap sleep
it was clean had ensuite for the price I couldnt complain. for somewhere to cheaply get you head down for one night it's perfectly fine. good location into town.
Soggiorno di 1 notte a settembre 2018
Risposta di Victoria Hotel, il giorno 28 set 2018
Thank you for your feedback. We highly value this and hope to welcome you again!

2/10 Terribile

Bill, Scotland.

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bad Hotel. Staff trying their best.
Wallpaper in bad condition. No towels in the bathroom. Lack of headboard even though the bed was in the middle of the room. Single glassed windows even though the Hotel was next to main road and pub. Lack of duty manager.
Soggiorno di 1 notte ad agosto 2018
Risposta di Victoria Hotel, il giorno 30 set 2018
Thank you for your feedback. This is not normal and we will look into this matter for you. Apologies for any inconvenience caused.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Cheap bed for the night
All I needed was a cheap bed for the night. This hotel is pretty basic, but the room was clean, it was near the railway station, and there was cereal and toast available for breakfast. I probably wouldn't choose to stay for a holiday or extended period, but for a one-night stopover it was fine.
Soggiorno di 1 notte ad agosto 2018
Risposta di Victoria Hotel, il giorno 28 set 2018
Thank you for your feedback. We highly value this and hope to welcome you again!

2/10 Terribile

Charlotte, Leicestershire

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Dreadful hotel, don't stay here ever.
A 2 star place at best. Shabby and run down. More like a low rate hostel than a hotel. The bedroom was very small but the bathroom was more like a closet with a sliding door that kept getting stuck. There was no hot water when I tried to have a shower and I had to get the one staff member on the reception to check what was wrong before I left for the evening. No bedside lamp, only overhead lights which made it tricky to navigate once the lights were off. When I returned at midnight I was told I needed to move to the vacant room next door where the hot water was working. I was handed a key to the room and told to bring the other one back down when I was done. There was no offer of assistance or even an apology for the inconvenience. The second room was even smaller. There were old bloodstains on the duvet cover and the mattress was all bobbly with no protector under the sheet. There were what looked like pubic hairs stuck to the duvet where it was sticking out of the cover. I slept on top of the duvet as the bed was so uncomfortable. The bathroom was even tinier than the first one but the shower wouldn't get more than slightly warm. Graffiti was scratched onto the bedside table that was also covered in stains and burn marks and also held the kettle, tea and coffee making. The water in the bathroom tasted funny so I didn't feel safe drinking it. The carpet was dirty and the walls were stained. Absolutely awful place to stay.
Soggiorno di 1 notte ad agosto 2018
Risposta di Victoria Hotel, il giorno 19 ago 2018
Thank you for taking the time to leave a review. We are disappointed that we did not meet your expectations. We will discuss your comments with the team so we can continue to improve our services.