The check-in team was fantastic. Reception is located 10 minutes away, but they were extremely friendly and accommodating and gave us a free ride to the apartment so we didn't have to drag our luggage around the city. The apartment is in an old, historic building right in the center of Baixa and has more of a traditional, rustic decor. The furnishings are eclectic and there are some nice touches like the traditional Portuguese tiled floor in the entrance way. The kitchen was old and lacking some basics, but the bathroom had been updated and the shower was clean and hot, no complaints there. They supplied a good hair dryer and the A/C was sufficient (and it was 100+ outside). We could not get the TV working, however, and the WiFi was weak (owing to the very thick walls in the building). The setup could be challenging for some - there's a main bedroom with a double bed and then two sleeping lofts containing a total of 3 twin beds. These would not be suitable for very small children or older people as the stairs to access the loft are quite steep. However, my children (ages 6 & 9) did just fine with them. The loft setup means there is a general lack of privacy. Overall, this was an interesting place to stay and a good value for the price, but the setup will only suit a particular type of group. It was good for a short stay. The location is fantastic.