Dear Allison,Thank you for sharing your concerns following your recent stay at our hotel. We highly value your feedback and take it seriously as we continually strive to enhance our guest experience.Regarding the pet policy, we apologize for any confusion that occurred. It’s our aim to be as accommodating as possible to our guests with pets, and we are reviewing our communication process to ensure clarity and consistency in the future.Concerning the credit card policy, we typically request a pre-authorization as a standard practice, much like other hotels, to cover any incidental expenses. We regret any confusion this may have caused during your stay and are looking into how we can improve the clarity of this process for our guests.We also understand your disappointment regarding the closure of the terrace lounge chairs. This was due to essential maintenance aimed at ensuring the highest quality of our facilities. We endeavor to minimize inconvenience to our guests when such necessary actions are taken.As for the availability of management, I apologize for not being personally present to address your concerns. Our Deputy General Manager, acting on my behalf, was committed to assisting you. We value your feedback on how we can better manage such situations in the future.While we believe your experience was an exception, we are using your insights to refine our services and ensure that we continue to offer the high standard of hospitality we are known for. We hope to have the opportunity to welcome you back and provide a stay that truly reflects our commitment to our guests' satisfaction.Warm regards,Henrique Tiago de CastroGeneral ManagerEVOLUTION Cascais-Estoril

Dear José Eduardo dos Santos,Thank you for sharing your feedback with us. We genuinely appreciate the time you took to provide detailed insights into your experience at our hotel.We sincerely apologize for the shortcomings you encountered during your stay. Rest assured, we take these matters seriously and are committed to addressing them promptly to enhance the overall guest experience. We are delighted to hear that you found our spa and bar staff to be lovely and attentive. I am glad that our duty manager could extend a gesture of goodwill by offering you a complimentary spa treatment.Despite our efforts to rectify the situation and provide a positive resolution, it appears that you remain dissatisfied.We understand the importance of continually improving our services, and we are committed to learning from every guest's experience. Your comfort and satisfaction are our top priorities, and we want to assure you that we are actively working to enhance our offerings and address any areas of improvement.Thank you for your understanding, and we hope to have the opportunity to better serve you in the future.Best Regards,Henrique Tiago de CastroGeneral ManagerEVOLUTION IT'S YOU

Caro Luís,Antes de mais, obrigado por escolher o nosso mais recente Hotel EVOLUTION Cascais-Estoril.Agradecemos sinceramente por partilhar a sua incrível experiência no nosso hotel! É sempre gratificante receber elogios sobre a dedicação da nossa equipa. Esperamos ter o prazer de voltar a recebê-lo no futuro. Atenciosamente, Henrique Tiago de Castro General Manager EVOLUTIO IT'S IN YOU

Dear Ekaterina,Firstly we would like to thank you for choosing our most recente EVOLUTION Cascais-Estoril.Thank you so much for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back to our hotel in the future. Once again, thank you for choosing our hotel, and we can't wait to have you as our guest again!Best regards,Henrique Tiago de CastroGeneral ManagerEVOLUTION IT'S IN YOU