Hi Matteo So sorry for the delayed response! Thank you so much for your kind review! We are so happy you enjoyed your stay and would be delighted to welcome you back to Epic in the future! Please call us direct to claim your 15% returning guest discount! Kindest Regards Karli (Front office shift leader)

Hi Ian, Thank you for the wonderful feedback. We will take note of your request. See you again soon!

Hi Lauren, We apologize for the inconvenience and frustration you experienced during your stay. Your feedback is invaluable to us as we strive to continually improve the guest experience. We apologize for falling short of your expectations and appreciate your patience and understanding. If you would be willing to give us another chance, we would love the opportunity to provide you with a more positive experience in the future. Thank you for bringing these issues to our attention.

Thank you Udyani for choosing Epic. We can't wait to welcome you back.

Thank you for choosing to stay with Epic. If you have any suggestions or any concerns please don't hesitate to send us a message.

Hi Ian, Thank you for the wonderful review. I am glad your stay went well. We would love to see you again soon!

Hi Chris, Thanks for staying with Epic. We hope to have the opportunity to welcome you back in the future.

Hi Caroline, Thank you for sharing your feedback with usWe regret the oversight. Your comments have been shared with our housekeeping team to ensure that such oversights are addressed and do not occur in the future.

Hi Paul, Thanks for staying with Epic. We hope to have the opportunity to welcome you back in the future.

Hi Andrew, Thank you for taking the time to share your feedback regarding your recent experience. We apologize for any inconvenience or dissatisfaction you may have encountered, and we would like to address your concerns in a more personalized manner.In order to better understand your specific situation and find a suitable resolution, we kindly request that you contact us directly via email at reservations@epicgroup.co.uk By doing so, our dedicated team will be able to provide you with the necessary attention and assistance to address your concerns more effectively.Your feedback is highly valuable to us, as it helps us improve our services and ensure that we meet the expectations of all our guests. We are committed to providing exceptional experiences, and we genuinely appreciate your input.Once again, we apologize for any inconvenience caused, and we look forward to hearing from you soon. Your satisfaction is our priority, and we will make every effort to resolve this matter to your utmost satisfaction.

Hi Bobby, Thank you for taking the time to share your experience with us. We're pleased that our efforts made a positive impact on your stay.We're glad you found the apartment to be clean, spacious, and equipped with superb facilities. Your insights will be considered as we work towards enhancing our guests' experience.We apologize for any inconvenience caused by the building works next door. Please be assured that we will address this concern with the relevant parties to minimize any impact on our guests in the future.

Hi Paul, Security deposits are released on your check out given the fact that the room has no damage after you have checked out. Please contact us directly and immediately if you haven't received the security deposit back yet or if there is anything specific you would like to discuss.

Hi Kjetil,Thank you for sharing your feedback! We apologize if we fell short in some areas. This is not the usual standard that we aim for our guests. Thank you for choosing us, and we hope to have the chance to exceed your expectations on a future visit.

Hi Zihad, Thanks for staying with Epic. We hope to have the opportunity to welcome you back in the future.

Hi Danny, Thanks for staying with Epic. We hope to have the opportunity to welcome you back in the future.If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.

Hi Philomena, Thanks for staying with Epic. We hope to have the opportunity to welcome you back in the future.

Hi Sabrina, Thanks for staying with Epic. We hope to have the opportunity to welcome you back in the future.

Hi Gail, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the spacious and comfortable aspects of the apartment. We sincerely apologize for the cleanliness issues you encountered during your stay. Your experience does not meet our standards, and we take this matter seriously.Please be assured that we will investigate this matter thoroughly and take immediate corrective actions to prevent a recurrence, and we are grateful for your understanding.We would love the chance to welcome you back and provide you with the exceptional experience you deserve.Thank you for bringing this to our attention.

Hi Tommy, Thank you for sharing your experience with Epic. We look forward to hosting you again soon!

Hi Matthew, Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our place to be great and that you felt the price was worth it, especially given our proximity to the city center.Thank you again for choosing Epic Duke St apartment! We can't wait to host you again in the future!

Hi Mike, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay.We will be addressing this issue promptly to ensure a more pleasant experience for our future guests.Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to welcome you back in the future, providing you with a much-improved experience.

Hi Michelle, Thank you for taking the time to share your positive experience with us! Thank you again for choosing Epic Duke St. apartment. We can't wait to host you again in the future!

Hi Katrina, Thank you for taking the time to share your positive experience with us! Thank you again for choosing Epic Duke St. apartment. We can't wait to host you again in the future!

Hi Nicole, Thank you for taking the time to share your feedback about your recent stay at Epic. We sincerely apologize for the inconveniences you experienced and appreciate your comments as they help us improve our services.We understand the frustration you must have felt with the delayed check-in and the issue with the security deposit. We apologize for not providing you with the information about the access code. We understand that such information is crucial to a smooth check-in experience.Regarding the towel and bedding issues, we are truly sorry for the inconvenience. We strive to provide all necessary amenities for our guests, and it's clear that we fell short in this instance. Rest assured, we will address this with our housekeeping team to ensure that all guests receive the proper number of towels and bedding.We are pleased to hear that you found the beds comfortable and appreciated the kitchen facilities. Your positive feedback in these areas is encouraging, and we are committed to maintaining and improving these aspects of your stay.We appreciate your patience and understanding.Thank you for choosing Epic. We look forward to the opportunity to serve you better on your next visit.

Hi Joanne, Thank you for the positive feedback! It's wonderful to hear that you had such a positive experience and that you appreciate the check in communications with Epic. I will definitely check the stocking with our team and we are not affiliated with Q Park and we can't provide a discount for parking. I hope your future travels continue to be filled with great experiences! We look forward to hosting you again soon!

Hi Joel, Thank you for your feedback! We can't wait to welcome you back!

Hi Andre, Thank you for your positive feedback! We look forward to hosting you again soon!

Hi Conor, Thank you for taking the time to send your feedback. Your feedback is important for us to be able to know the things that we need to work on. I hope everything went well on your recent stay with Epic. Thank you again for sharing your thoughts, and we look forward to hosting you again soon!

Hi Scott, It's great to hear you had such a wonderful stay with Epic. We would love to host you again soon!

Hi Marian, Thank you for taking the time to share your feedback! We would to host you again soon!

Hi Berge,We would appreciate it if you can send us a private message. I thank you for taking the time to share your experience.

Hi Annette, Thank you for taking the time to share your feedback regarding your recent experience. We apologize for any inconvenience or dissatisfaction you may have encountered, and we would like to address your concerns in a more personalized manner.In order to better understand your specific situation and find a suitable resolution, we kindly request that you contact us directly via email at reception@epicgroup.co.uk. By doing so, our dedicated team will be able to provide you with the necessary attention and assistance to address your concerns more effectively.Your feedback is highly valuable to us, as it helps us improve our services and ensure that we meet the expectations of all our guests. We are committed to providing exceptional experiences, and we genuinely appreciate your input.Once again, we apologize for any inconvenience caused, and we look forward to hearing from you soon. Your satisfaction is our priority, and we will make every effort to resolve this matter to your utmost satisfaction.

Hi Mariam, Thank you for your positive feedback! We look forward to hosting you again soon!

Hi Helen, Thank you for your positive feedback! It's wonderful to hear that you had such a positive experience during your stay and you planning to stay again truly shows your satisfaction. I am glad you appreciate the customer service our team showed you. Thank you again for sharing your thoughts, and we look forward to hosting you again soon!

Hi cate, Thank you for staying with Epic. We look forward to hosting you again soon!

Hi Rune, Thank you for staying with Epic. We look forward to hosting you again soon!

Hi Paul, I appreciate you bringing this to our attention and thank you for taking the time to share your feedback. We will definitely take your comments into consideration as we continue to enhance our accommodations. We look forward to hosting you again soon!

Hi Greg, Thank you for staying with Epic. We look forward to hosting you again soon!

Hi Dominique, Thank you for staying with Epic. We look forward to hosting you again soon!

Hi Lee, I am happy that you appreciate the advantages of the location. We can't wait to welcome you back!

Hi Connor, Thank you for staying with Epic. We look forward to hosting you again soon!

Hi Molly,I appreciate you taking some time to share your experience with Epic. I am glad everything worked out for you during your stay. We look forward to hosting you again soon!

Hi Rhiannon, Thank you for the great feedback! We would love to host you again on the future.

Hi Erica, Thank you for your positive feedback! We take pride in making guests feel welcome and valued. We truly hope the operation went well for you.We can't wait to welcome you back!

Hi Wenche, Thank you for the great feedback! Your satisfaction is a testament to the quality of service we always aim to provide.

Hi Lucy, Thank you for your positive feedback! We take pride in making guests feel welcome and valued. I'll make sure we can check the cutlery and crockery issue. We can't wait to welcome you back!

Hi Debbie, Thank you for your positive feedback! It's wonderful to hear that you had such a positive experience during your stay and you find the new check in process as easy and convenient. We can't wait to welcome you back!