Camera con 2 letti singoli, 2 letti singoli | Una scrivania, tende oscuranti, culle/letti per bambini (gratuiti)

Recensioni per ibis London Wembley

3 out of 5
ibis London Wembley
South Way, Wembley, Wembley, England

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 397 su 1000 recensioni" "
Valutazione di 8 - Buono. 376 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 124 su 1000 recensioni" "
Valutazione di 4 - Scarso. 59 su 1000 recensioni" "
Valutazione di 2 - Terribile. 44 su 1000 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

7,6/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Paola

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottimo per gli eventi a Wembley
Perfetto per gli eventi al Wembley stadium Hotel pulito e personale gentile Un po’ datato ma con confort che servono
Soggiorno di 1 notte a luglio 2023
Risposta di ibis London Wembley, il giorno 13 lug 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis London Wembley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind regards,ibis London Wembley

10/10 Eccellente

SANDRA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2020

8/10 Buono

Paolo, London Wembley

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Buon hotel, location in una zona ottima della città, base per visitare il centro.
Soggiorno di 3 notti a dicembre 2019

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Camere piccole, nel complesso ben riscaldate. Minima accoglienza, sia al ceck in che al ceck out. Non mi hanno chiesto nemmeno i documenti, il che significa che con la prenotazione a mio none sarebbe entrato chiunque. Difficolta’ nella comunicazione. No telefono in camera. Reception non a vista. Letto del bambino scomodissimo Sufficiente.
Soggiorno di 3 notti a dicembre 2019

10/10 Eccellente

maurizio

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Tutto bene, come le volte precedenti
Soggiorno di 3 notti a ottobre 2019

10/10 Eccellente

Simona, Forlì

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
La struttura è nuova buona posizione personale gentile colazione ampia e molto buona
Soggiorno di 4 notti ad agosto 2019

8/10 Buono

cristiano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Recensione
Hotel situato accanto allo stadio di Wembley, nelle vicinanze, ci sono 2 stazioni della metropolitana, una a 400 e una a 700 metri circa di distanza, la pulizia è buona, il personale disponibile, la colazione non l'abbiamo provata, ma abbiamo visto che c'erano tanti prodotti, in conclusione la nostra esperienza è stata positiva.
Soggiorno di 3 notti ad agosto 2019

10/10 Eccellente

Alessandra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti ad aprile 2019

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Struttura tutto sommato abbastanza economica, mi è piaciuta la colazione, note negative la posizione e il bagno un po’ piccolo.
Soggiorno di 4 notti a febbraio 2019

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
La mia camera era ok..ma quella dei miei amici aveva l aria condizionata rotta quindi era fredda e dalla doccia usciva acqua da sotto perche mancava il margine,quindi il bagno si allagava sempre.per fortina che è stato solo per una notte.
Soggiorno di 1 notte a febbraio 2019

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Pulito e in buona posizione nelle vicinanze negozi di ogni genere
Soggiorno di 3 notti a novembre 2018

6/10 Soddisfacente

Ron

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
The hotel and room were ‘basic’ but still ‘fit for purpose’ for a 1 night stay after an event in Wembley arena. Easy walking from Wembley Station train station.
Soggiorno di 1 notte a maggio 2024
Risposta di Ibis London Wembley, il giorno 19 mag 2024
Dear Ron,Thank you for your feedback. We're glad to hear that our hotel and room met your needs for a one-night stay after an event at Wembley Arena.We strive to provide comfortable accommodations that are convenient for our guests, and we're pleased to hear that you found our location near Wembley Station train station convenient for your travels.If you have any suggestions for how we can improve and elevate your experience for future visits, we'd love to hear them.We hope to have the opportunity to welcome you back in the future.

4/10 Scarso

Maureen

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Good location and very helpful and pleasant staff. However, on two occasions the electronic keys wouldn’t work so we had to make our way from the 13th floor to reception to have them re-validated. Dirty lipstick marked glasses in the breakfast area. The music in the bar and reception area was excessively loud even during breakfast time. Why? We had a conversation with a couple who were stuck in a lift. They informed us that no one responded to the emergency alarm and no one answered the phone in reception. This resulted in them having to call the emergency services in order to release them. Unbelievable! I don’t think I’ll be staying at this property again. IBIS management, you really have to improve.
Soggiorno di 1 notte a maggio 2024
Risposta di Ibis London Wembley, il giorno 19 mag 2024
Dear Maureen,Thank you for your feedback. We're pleased to hear that our location and staff were to your satisfaction. However, we're very sorry for the issues you experienced.We apologize for the problems with the electronic keys and the dirty glasses in the breakfast area. We will address these issues immediately. Additionally, we will ensure the music volume is appropriate at all times.The lift incident is particularly concerning, and we will review our emergency procedures to prevent such occurrences in the future.Your feedback is essential for us to improve. We hope you might give us another chance to provide a better experience.

10/10 Eccellente

Ian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect stay for events at Wembley Arena.
Soggiorno di 1 notte a maggio 2024
Risposta di Steve, il giorno 17 mag 2024
Thank you for your review! We're thrilled to hear that you had a perfect stay for your event at Wembley Arena. We hope to welcome you back for future events!

6/10 Soddisfacente

Leeanne

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Very dated breakfast terrible no staff and loft not working
Soggiorno di 1 notte a maggio 2024
Risposta di Steve, il giorno 21 mag 2024
Dear Leeane,Thank you for your candid feedback. We are sorry to hear about your disappointing experience with our breakfast, the lack of staff, and the lift issues. Your comments are very important to us and will be shared with our team to address these concerns promptly.We appreciate your input as it helps us to improve our services. We hope to have the opportunity to welcome you back and provide a better experience in the future.Best Regards,Steve

8/10 Buono

Patrick

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay!! Staff was awesome. Room was a great size. Bed was comfy. Close to everything we needed. Great view of Wembley Stadium. Only thing I would suggest would be put a fan in the room. Got a little warm in the morning because we were facing the sun rise in the morning. Will definitely stay again!! see you all in November 2024!! Thank You :)
Soggiorno di 2 notti a maggio 2024
Risposta di Ibis London Wembley, il giorno 19 mag 2024
Dear Patrick,Thank you so much for your wonderful review! We're thrilled to hear that you had a great stay and found our staff awesome, the room spacious, and the bed comfortable. It's also fantastic to know that our location was convenient for you and that you enjoyed the great view of Wembley Stadium.We appreciate your suggestion about adding a fan in the room. We will certainly look into this to enhance our guests' comfort, especially for those facing the sunrise.We look forward to welcoming you back in November 2024! Thank you for choosing to stay with us again.

8/10 Buono

Kajol

Viaggio con la famiglia
Mi è piaciuto: Servizi
It’s a very good area, Staff etc.
Soggiorno di 2 notti ad aprile 2024
Risposta di DB, il giorno 3 mag 2024
Dear Kajol,Thank you for sharing your feedback on Expedia. We greatly appreciate your positive rating of 4 out of 5.We're delighted to hear that you found our area and staff to be very good during your stay with us. Your satisfaction is our top priority, and we're thrilled that you enjoyed your overall experience.If there are any specific areas where we can further enhance your stay or if you have any suggestions for improvement, please feel free to let us know. We value your input and strive to make each guest's experience exceptional.We appreciate your support and look forward to welcoming you back for another enjoyable stay in the future.Best regards,DianaReceptionist - ibis London Wembley

6/10 Soddisfacente

Chris

Even with the window open all the time the room was far too hot with no way of cooling down.
Soggiorno di 3 notti ad aprile 2024
Risposta di DB, il giorno 3 mag 2024
Dear Chris,Thank you for sharing your feedback on Expedia. We appreciate your honest rating of 3 out of 5.We apologise for any discomfort you experienced with the temperature in your room. Your feedback is valuable to us, and we regret any inconvenience caused by the room being too hot. We will certainly look into this matter to ensure that future guests do not encounter similar issues.We appreciate your suggestion regarding providing a fan to help with cooling down the room in cases where the air cooling system is not satisfactory. Rest assured, we will take this into consideration for future improvements.If you choose to stay with us again in the future, please don't hesitate to reach out to us directly so that we can ensure a more comfortable experience for you.Warm regards,DianaReceptionist - ibis London Wembley

6/10 Soddisfacente

russell

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Had a double room with two single beds for one night.The room was on the small size the two single beds were very small .went for breakfast at 8.45 .all that was on offer was cereal or toast
Soggiorno di 1 notte ad aprile 2024
Risposta di DB, il giorno 3 mag 2024
Dear Russell,Thank you for sharing your feedback on Expedia. We appreciate your rating of 3 out of 5.We regret to hear that your experience did not meet your expectations. Your comments regarding the size of the room and beds, as well as the limited breakfast options, have been duly noted. Please accept our apologies for any inconvenience caused.It's important to mention that this experience is not what we strive to offer at ibis London Wembley. Rest assured, your feedback will be shared with our team, and we will take steps to address the issues raised to ensure a better experience for our guests in the future.We sincerely apologise for any disappointment you experienced, and we hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Warm regards,DianaReceptionist - ibis London Wembley

8/10 Buono

Khuram S

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Would have been nice to have been offered something on the house such as breakfast, or drinks etc. The room was nice, excellent shower, clean and nice and high up as one of the highest floors.
Soggiorno di 3 notti ad aprile 2024
Risposta di Team Ibis, il giorno 21 apr 2024
Dear Khuram,Thank you for your feedback, and we're glad to hear that you enjoyed the nice room with an excellent shower and the high floor placement. We apologize for any inconvenience you experienced and understand your disappointment regarding the sofa bed. Your suggestion regarding offering something complimentary as a gesture of goodwill is duly noted and will be considered in our efforts to enhance guest satisfaction. We appreciate your valuable input and hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,Ibis Wembley

8/10 Buono

Virginia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was really clean
Soggiorno di 2 notti ad aprile 2024
Risposta di Ibis Wembley, il giorno 21 apr 2024
Dear Guest,We're thrilled to hear that you found our property exceptionally clean! Maintaining a pristine environment for our guests is a top priority for us. Thank you for recognizing our efforts, and we hope to welcome you back for another wonderful stay in the future.Kind regards,Ibis Wembley

8/10 Buono

Gladys

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff were nice and helpful. I didn’t like the breakfast. What should have been kept warm were left cold.
Soggiorno di 2 notti ad aprile 2024
Risposta di Steve, il giorno 16 apr 2024
Dear Gladys,We apologize for the breakfast not meeting your expectations despite the courteous service provided by our staff. Your feedback regarding the temperature of the items will be addressed promptly. We value your input and strive to continuously improve our offerings.

10/10 Eccellente

Sharon, Horley

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The ibis hotel was extremely convenient for an event at the OVO arena, it meant that we didn’t have to battle the crowds going home afterwards late at night and we could arrive early allowing us to leisurely ready ourselves for our evening out. It was a 6min walk the bar was open when we got back giving us the opportunity for a much needed nightcap. The common areas were tastefully decorated and clean, the staff attentive and polite, the rooms perfectly adequate my only complaint was the toilet flush didn’t always work and the bathroom in general smelt of urine. However that being said I would highly recommend and wouldn’t hesitate to use again.
Soggiorno di 1 notte a marzo 2024
Risposta di Ibis Wembley, il giorno 12 apr 2024
Dear Guest,Thank you for taking the time to share your experience with us. We're thrilled to hear that our hotel's convenient location for the OVO arena event made your stay enjoyable and stress-free. It's wonderful to know that you found the proximity to the arena and the availability of our bar beneficial for your evening plans.We're also pleased that you found our common areas tastefully decorated and clean, and that our staff provided attentive and polite service. However, we apologize for the inconvenience caused by the issues with the toilet flush and the unpleasant smell in the bathroom. Your feedback is invaluable to us, and we will address these concerns with our housekeeping and maintenance teams to ensure that they are promptly resolved.Thank you for recommending our hotel, and we're delighted to hear that you wouldn't hesitate to stay with us again. If you have any further comments or if there's anything else we can do to enhance your experience, please feel free to reach out to us. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Ibis London Wembley

10/10 Eccellente

Chloe

Soggiorno di 1 notte a marzo 2024
Risposta di DB, il giorno 3 mag 2024
Dear Chloe,Thank you for taking the time to share your feedback on Expedia. We're absolutely thrilled to see your perfect rating of 5 out of 5!Your satisfaction is our utmost priority, and we're delighted that you had such a fantastic experience during your stay with us. If there's anything specific that you particularly enjoyed or any areas where we can maintain this level of excellence, please do let us know.We truly appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,DianaReceptionist - ibis London Wembley

10/10 Eccellente

Danielle

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel, clean, comfortable and spacious room. Staff very helpful as well. My second stay here as a 5 minute walk from the entrance to Wembley Stadium and Wembley Arena. Great area with lots of shopping and dining options as well. Not too far from the underground station as well.
Soggiorno di 2 notti a marzo 2024
Risposta di Team Ibis, il giorno 12 apr 2024
Dear Guest,Thank you for your kind words and for choosing to stay with us again. We're thrilled to hear that you had a great experience during your second stay at our hotel.It's wonderful to know that you found our hotel clean, comfortable, and spacious, and that our staff were helpful throughout your stay. We're delighted that our convenient location near Wembley Stadium and Wembley Arena, as well as the nearby shopping and dining options, added to the enjoyment of your visit.We appreciate your positive feedback and hope to have the pleasure of welcoming you back for many more enjoyable stays in the future. Kind regards,Ibis Wembley

10/10 Eccellente

ROSINA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di db, il giorno 21 apr 2024
Dear ROSINA,Thank you for taking the time to share your positive feedback with us following your recent stay at ibis London Wembley. We are delighted to hear that you had an excellent experience during your time with us.Your perfect rating means a lot to us, and we're thrilled to know that we met or exceeded your expectations. It was a pleasure to have you as our guest, and we hope to welcome you back for another wonderful stay in the future.Warm regards,ibis London Wembley Reception

10/10 Eccellente

Lauren

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good stay, very close to Wembley Arena! Would definitely stay again.
Soggiorno di 1 notte a marzo 2024
Risposta di Steve, il giorno 16 apr 2024
Dear Lauren,Thank you so much for your kind words! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!

8/10 Buono

Deborah

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Prima voor een korte trip
Soggiorno di 1 notte a marzo 2024
Risposta di Steve, il giorno 16 apr 2024
Dear Deborah,Thank you so much for your kind words! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!

6/10 Soddisfacente

Joanne

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di DB, il giorno 21 apr 2024
Dear Joanne,Thank you for taking the time to share your feedback with us following your recent stay at ibis London Wembley. We appreciate your input, as it helps us understand how we can better serve our guests.We're sorry to hear that your experience fell short of expectations and that we didn't fully meet your needs during your stay. If there are specific areas where you feel we could improve, we would be grateful for any additional feedback you could provide.Please know that your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,ibis London Wembley Reception

8/10 Buono

Omar, Portmore

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Had a comfortable stay for one night
Soggiorno di 1 notte a marzo 2024
Risposta di Diana, il giorno 1 apr 2024
Dear Omar,Thank you for sharing your feedback with us following your recent stay. We're delighted to hear that you had a comfortable experience during your stay.Your satisfaction is important to us, and we appreciate your positive rating. If there are any areas where you believe we can improve and earn that extra star for a perfect rating, please don't hesitate to let us know. Your feedback helps us to continually enhance our services and provide the best possible experience for our guests.We hope to have the opportunity to welcome you back for another comfortable stay in the future.Warm regards,DianaReceptionistIbis London Wembley

2/10 Terribile

Samira

Soggiorno di 1 notte a marzo 2024
Risposta di Diana, il giorno 1 apr 2024
Dear Samira,Thank you for sharing your feedback with us, although we're disappointed to hear that your experience did not meet your expectations.We would greatly appreciate it if you could provide more details about your stay and what aspects you found unsatisfactory. Your feedback is invaluable to us as we strive to continually improve our services and facilities to ensure that all our guests have a positive experience.Please feel free to reach out to us with any additional comments or concerns you may have. We value your input and hope to have the opportunity to address any issues and regain your trust in the future.Warm regards,DianaReceptionistIbis London Wembley

10/10 Eccellente

Kevin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Prima hotel, nette kamers, prima ontbijt. Op enkele honderden meters van Wembley Stadium, wat handig is als je een voetbalwedstrijd of concert wenst bij te wonen. Ook vlak aan een shoppingcenter met tal van restaurants. De metrohalten Wembley Central en Wembley Park liggen op twaalf minuten wandelen van het hotel. Met deze metrolijnen sta je ook vrij snel in het centrum van Londen.
Soggiorno di 3 notti a marzo 2024
Risposta di Diana, il giorno 1 apr 2024
Beste Kevin,Bedankt voor je geweldige recensie!We zijn blij om te horen dat je genoten hebt van je verblijf bij ons en dat je de kamers en het ontbijt hebt gewaardeerd. Onze locatie nabij het Wembley Stadium biedt inderdaad veel gemak voor gasten die een voetbalwedstrijd of concert willen bijwonen, en de nabijheid van het winkelcentrum met diverse restaurants draagt ook bij aan een aangenaam verblijf.Het is geweldig om te horen dat je de nabijheid van de metrohaltes Wembley Central en Wembley Park hebt opgemerkt. Deze bieden inderdaad snelle toegang tot het centrum van Londen, waardoor onze gasten gemakkelijk kunnen genieten van alles wat de stad te bieden heeft.Nogmaals bedankt voor je positieve beoordeling en we hopen je in de toekomst opnieuw te mogen verwelkomen voor een fantastisch verblijf.Met vriendelijke groet,DianaReceptionistIbis London Wembley

10/10 Eccellente

Monica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Steve, il giorno 25 mar 2024
Dear Monica,Thank you for the your ratings! Looking forward to hosting you again soon! We Look forward to welcoming you back soon!Regards,Team Ibis London Wembley

6/10 Soddisfacente

Kim

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Great location and love the style. Rooms were small though and could be cleaner.
Soggiorno di 3 notti a febbraio 2024
Risposta di Chidozie, il giorno 19 mar 2024
Thanks for your feedback, Kim! We appreciate you mentioning our location and style. We're always working to improve our rooms and will take your comments on board.

10/10 Eccellente

Tanvi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great experience
Soggiorno di 1 notte a febbraio 2024
Risposta di Chidozie, il giorno 19 mar 2024
Thank you, Tanvi! We're so glad you had a great experience.

10/10 Eccellente

Sean

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
During my one night stay the staff were really friendly check in was quick and easy as was check out. Breakfast was good with a great selection of hot and cold options and the breakfast staff were friendly. Would definitely stay there again when in that part of the city.
Soggiorno di 1 notte a febbraio 2024
Risposta di Chidozie, il giorno 19 mar 2024
Thank you for the great review, Sean! We're so glad you enjoyed your stay and our friendly staff. See you next time!

10/10 Eccellente

Christina

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel in nice location and walking distance from station, wembley stadium and arena
Soggiorno di 1 notte a febbraio 2024
Risposta di Chidozie, il giorno 19 mar 2024
Thank you, Christina! We're glad you enjoyed our hotel's great location and proximity to Wembley attractions. See you next time!

8/10 Buono

Cydney

Viaggio di gruppo
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Great for OVO arena
My stay was situated in a very convenient area for my closeness to Wembley Park and the OVO arena . Hotel was clean but basic , had a few issues with booking in but other than that all was fine
Soggiorno di 1 notte a febbraio 2024
Risposta di Chidozie, il giorno 19 mar 2024
Thank you for your feedback, Cydney! We're glad our location worked well for your event at the OVO arena. We apologize for the booking issues and will work to ensure a smoother check-in process for all guests.

4/10 Scarso

Eirini

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Steve, il giorno 25 mar 2024
Dear Eirini,Thank you for your rating. We're sorry we didn't meet your expectations this time. We'll strive to improve.We hope you will give an other opportunity to serve you better in the Future stays with us.Regards,Team Ibis London Wembley

8/10 Buono

Maria

Viaggio con la famiglia
Bra läge, frukost bra varierad. Extra sängen väldigt obekväm och litet rum.
Soggiorno di 4 notti a febbraio 2024
Risposta di Diana, il giorno 19 feb 2024
Kära Maria,Tack så mycket för din feedback och din bedömning. Vi är glada att höra att du uppskattade vårt bekväma läge och att du fann vår frukost varierad och tillfredsställande.Vi beklagar djupt eventuella problem du upplevde med den extra sängen och rummets storlek. Din feedback är viktig för oss när vi strävar efter att förbättra våra faciliteter och tjänster. Vi ska se över detta internt för att se hur vi kan förbättra.Om du har ytterligare kommentarer eller förslag till förbättringar är du välkommen att kontakta oss direkt. Vi vill säkerställa att din nästa vistelse överträffar dina förväntningar.Tack för att du valde att bo hos oss. Vi ser fram emot att välkomna dig tillbaka snart.Vänliga hälsningar,DianaReceptionist

8/10 Buono

Gary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Diana, il giorno 19 feb 2024
Dear Gary,Thank you for taking the time to share your feedback with us. We appreciate your rating of 4 out of 5.We're glad to hear that you had a positive experience overall, but we also want to ensure that we address any areas where we can improve. If there are any specific aspects of your stay that you believe could be enhanced, or if there's anything else you'd like to share with us, please don't hesitate to reach out.Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,DianaReceptionist

4/10 Scarso

Justin

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Not What i expected
First time in Ibis and my last. Overpriced for what you get. Very hot room that doesn't cool down extremely uncomfortable bed and room in major need of upgrading. Staff very polite and courteous and downstairs is quite nice but i guess that's to make guests think the rooms will be nice. For £109 per night i expected more in my opinion Ibis is a Overpriced budget hotel
Soggiorno di 3 notti a gennaio 2024
Risposta di Diana, il giorno 23 gen 2024
Dear Justin,Thank you for sharing your feedback regarding your recent stay with us. We're sorry to hear that your experience did not meet your expectations, and we sincerely apologise for any discomfort you may have encountered.We appreciate your kind words about our polite and courteous staff, as well as the positive comments about the downstairs area. However, we regret that the room temperature, bed comfort, and overall condition did not align with your expectations. Your comments are valuable, and we will review these concerns to identify areas for improvement.We understand your sentiments about the perceived value for the price paid, and we take your feedback seriously. Please be assured that your comments will be shared with the relevant teams to address the issues you've raised.We apologise for not meeting your expectations on this occasion and hope you would consider giving us another opportunity to provide you with a more satisfying experience in the future.Best regards,DianaReceptionistIbis London Wembley

8/10 Buono

Elin

Viaggio di gruppo
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Norwegian girl
Good size room, very clean. Terrible breakfast.Lousy service in the bar. Very good service in the reception.
Soggiorno di 1 notte a gennaio 2024
Risposta di Steve, il giorno 22 gen 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your positive comments regarding the room size and cleanliness; however, we're sorry to hear about your disappointment with the breakfast and bar service.We apologize for any inconvenience caused and want to assure you that your feedback is valuable to us. We will address the issues raised with our team to ensure we provide a better experience in those areas.On a positive note, we're delighted to hear that you had a very good experience with our reception team. We strive to deliver excellent service across all aspects of our hotel, and your input helps us in our continuous efforts to improve.If you have any further details or suggestions you'd like to share, please feel free to contact us directly. We appreciate your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.Thank you for choosing Ibis London Wembley.

10/10 Eccellente

Thais

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Muito satisfatório. Obrigada
Soggiorno di 4 notti a dicembre 2023
Risposta di Diana, il giorno 20 gen 2024
Querida Thais,Agradecemos imensamente pela sua avaliação perfeita de 10/10! Ficamos muito felizes em saber que sua estadia foi muito satisfatória. Se precisar de qualquer coisa ou tiver sugestões para tornar sua próxima estadia ainda melhor, não hesite em nos informar. Estamos ansiosos para recebê-la novamente no Ibis London Wembley.Com os melhores cumprimentos,DianaRecepcionistaIbis London Wembley

10/10 Eccellente

Joel

Soggiorno di 1 notte a gennaio 2024
Risposta di Diana, il giorno 20 gen 2024
Dear Joel,Thank you for your fantastic 10/10 rating! We're thrilled to hear that you had a positive experience during your stay with us. If you have any specific feedback or suggestions in the future, feel free to share them with us. We look forward to welcoming you back to Ibis London Wembley for another exceptional stay.Best regards,DianaReceptionistIbis London Wembley

8/10 Buono

Bharat

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di Diana, il giorno 20 gen 2024
Dear Bharat,Thank you for taking the time to share your feedback and awarding us a 4/5 rating. We appreciate your input, and we're interested in learning more about your experience. If there are specific areas where we can improve or if you have any suggestions, please feel free to let us know. Your satisfaction is our priority, and we look forward to the opportunity to host you again and exceed your expectations.Best regards,DianaReceptionistIbis London Wembley

10/10 Eccellente

mercy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Diana, il giorno 8 gen 2024
Dear Mercy,Thank you so much for taking the time to share your 5/5 rating! We are thrilled to hear that you had an excellent experience during your stay with us. Our team, especially Diana at the reception, is dedicated to providing the best service possible, and we're delighted to know that we could meet your expectations.If you have any specific feedback or suggestions on how we can further enhance our services, please feel free to share. We appreciate your support and hope to have the pleasure of welcoming you back for another outstanding stay.Warm regards,DianaReceptionistIbis London Wembley

6/10 Soddisfacente

Chaturbhuj

Soggiorno di 1 notte a dicembre 2023
Risposta di Ibis Wembley, il giorno 12 gen 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your honesty and value your perspective. We're sorry to hear that your experience fell short of expectations. Understanding more about your specific concerns would be helpful for us to address and improve. Please feel free to reach out with any additional details. We hope to have the opportunity to welcome you back and provide an improved experience in the future.Best Regards,Ibis Wembley

8/10 Buono

Leah

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Diana, il giorno 19 feb 2024
Dear Leah,Thank you for sharing your feedback and rating your experience with us as 4 out of 5. We're pleased to hear that you had a positive overall experience during your stay. If there are any specific areas where you believe we could improve or if there's anything else you'd like to share with us, please feel free to let us know. Your feedback is important to us as we continuously strive to enhance our services and provide the best possible experience for all our guests.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for an even better stay.Warm regards,DianaReceptionist

10/10 Eccellente

Bomgboye

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
ok
Soggiorno di 2 notti a dicembre 2023
Risposta di Diana - Receptionist, il giorno 28 dic 2023
Dear Bomgboye,Thank you for taking the time to rate your stay with us. We are thrilled to see that you had a positive experience during your visit to Ibis London Wembley, reflected in your 5/5 rating.If you have any specific feedback or if there's anything you particularly enjoyed about your stay, feel free to share it with us. We appreciate your support, and we hope to welcome you back for another excellent stay in the future.Best regards,DianaReceptionistIbis London Wembley