Dear Guest Thank you for taking the time to write following your stay at Bvlgari Hotel London. I do appreciate your feedback and I am sorry that we did not fully meet your expectations on this occasion. With regard to our food and beverage facilities, we have recently commenced a redesign of our bar and restaurant, with a new concept to be announced soon. This is a relatively short project and I wish to apologise if your dining experience was not as expected during this time. May I also note that Bvlgari Hotel London’s offering is in line with all other properties within Bvlgari Hotels & Resorts and facilities, standards and service are identical throughout our group. Thank you again for your comments and I regret that you disappointment on this occasion. Yours sincerely Kostas Sfaltos General Manager