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Recensioni per Canary Wharf - Corporate Riverside Apartments

3 out of 5
Canary Wharf - Corporate Riverside Apartments
Canary Wharf, Tower Hamlets, London, England

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 2 su 9 recensioni" "
Valutazione di 8 - Buono. 3 su 9 recensioni" "
Valutazione di 6 - Soddisfacente. 3 su 9 recensioni" "
Valutazione di 4 - Scarso. 1 su 9 recensioni" "
Valutazione di 2 - Terribile. 0 su 9 recensioni" "

7,2/10

Pulizia

7,2/10

Personale e servizio

6,0/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

Recensioni

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Love the location. The apartment was clean. One of the showers flooded. The dishwasher was broken. Very difficult to communicate. Almost excusively by email. Phone numbers geiven to us by the company were either incorrect or never answered.
Soggiorno di 8 notti a novembre 2019
Risposta di Customer Service Team, il giorno 7 gen 2020
Thank you for your feedback. We appreciate you liked the location of the apartment. We would like to inform you that the dishwasher is in working conditions. We can confirm that the numbers we provide are working and the phone calls we received are always attended to. We hope to host you again. Regards, Customer Service Team

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a luglio 2019
Risposta di Customer Service Team, il giorno 8 ago 2019
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Customer Service Team

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Not good experience
Check-in times are from 15:00 to 18:00, if you do later, then have to pay. Apartment was not very clean. The service by concierge downstairs is horrible, I couldn't leave any luggage as you have to pay for each hour for each piece in order to leave luggage with them. I will not stay there again....
Risposta di Apartment Wharf Team, il giorno 25 mag 2017
Thank you for your feedback. As it can be read in our House Rules, visible before making the reservation, our regular check-in time is from 3PM to 7PM. After 7PM, late check-in fees apply. We apologise for the concierge's attitude. Unfortunately, he is not part of our staff, but we will report your feedback to the management of the building. It is a shame you have not contacted us directly to store your luggage at your check-out, as we would have kept them for you in our office until your departure for free. We hope to host you again. Regards, Customer Service Team

8/10 Buono

Renate, NRW

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Grosszuegiges Apartment mit bestem Ausblick
Gute Verkehrsanbindung, Garage, im Apartment viel Platz fuer 4 Personen und zwei kleinere Kinder. Einkaufsmöglichkeitenund Gastronomie in grosser Zahl, sehr freundlicher Empfang durch die Apartmentverwaltung, problemloses check out, reibungslose Rueckzahlung der Kaution . Wir kommen sehr gern wieder.
Risposta di Customer Service Team, il giorno 27 apr 2017
Dear Renate, thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Customer Service Team

10/10 Eccellente

Richard, St Helens, Merseyside

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
A superb base to explore London
Right in the centre of London surrounded with transport links to help a family explore London easily. A lot of building work was going on around us but the apartment was clean and very spacious with all the comforts you could ask for to make you feel comfortable. Secure car parking, friendly people, we all loved staying there and we didn't want to leave. We will definately be staying here again.
Risposta di Customer Service Team, il giorno 5 apr 2017
Dear Richard, thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Customer Service Team

6/10 Soddisfacente

Michelle, San Francisco, CA

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Good location and amenities in Canary Wharf
The gentleman who checked us in was helpful, but unfortunately the apartment had some issues. The master bedroom's mattress was broken, and after a painful and restless first night, we called for maintenance and they weren't able to replace the mattress until the following day, so we were stuck with it for another night (they did drop a mattress topper off, but it didn't help much). Since they didn't even say they would check it first, but were replacing it, it makes me a bit suspicious that they knew it was broken and didn't replace it ahead of check-in. Two of four nights on a broken mattress was disappointing (and painful)! The shades don't block out the light well in either of the bedrooms, and the windows weren't very sound proof, so this made it difficult for resting/sleeping. The apartment was also very hot even though we had the heat off. It would have been good to have instructions on how to adjust it (the provided booklet didn't help) but we figured it out; however, the thermostat is not very adjustable. Also, the electronic shades were broken in the living room and second bedroom. On a positive note, the security of the building is very good, and the gentlemen manning the front desk were all nice. The apartment was otherwise well-equipped with modern appliances and the common space was very spacious. If the master bedroom mattress hadn't been broken, and the windows better sealed from light and noise, I would give the apartment a much better rating.
Risposta di Customer Service Team, il giorno 27 apr 2017
Dear Michelle, your feedback is very important for us. Thank you for bringing these issues up. We have checked the entire property and fixed all the issues you have mentioned. We hope to host you again. Regards, Customer Service Team

10/10 Eccellente

Chris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great!
Great location, lovely apartment and painless check-in. Comes highly recommended.
Risposta di General Manager, il giorno 24 feb 2017
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Customer Service Team

6/10 Soddisfacente

carmen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
good to stay
very noisy area,it was cold in apartment,,the 3-rd day changed the heating system of living room, kitchen well equipped
Risposta di General Manager, il giorno 7 feb 2017
Dear Carmen, we are very happy that you liked our apartment. Your review is very important for us. We apologize for the issues you faced. We've already taken action to fix them. We hope to host you again. Regards, Customer Service Team

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Risposta di General Manager, il giorno 27 dic 2016
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Apartment Wharf Team