Thank you for taking the time to share your experience at Radisson Blu Edwardian Vanderbilt. We are delighted to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated.We take customer feedback very seriously and are continuously striving to provide our guests with a consistently excellent experience. We care deeply about our guest’s satisfaction and we are always open to exploring ways of improving our services and facilities.Thanks again for your valuable feedback and for being a loyal customer of Radisson Blu Edwardian Vanderbilt. We look forward to welcoming you back soon!Kind Regards,

Dear Eustachio,Thank you for taking the time to share your review following your recent stay with us. I'm sincerely sorry to hear that your experience did not meet your expectations.I regret to hear that you were disappointed with the size and condition of your room. We strive to provide comfortable and well-maintained accommodations, and it seems we have fallen short of our high standards in this instance.Your feedback is valuable to us, as it helps us identify areas for improvement. We are constantly looking to enhance our guest experience and your comments will certainly aid us in this process.I hope that we can have another opportunity to welcome you back for a more enjoyable stay in the future. If you plan to return, please don't hesitate to contact me directly, so I can personally oversee your booking and ensure a much better experience.Best regards,Aleksandr RogovskiReception ManagerRadisson Blu Edwardian Vanderbilt Hotel

Dear Gianfranco,Thank you so much for taking the time to share your experience with us. At Hotel Radisson Blu Edwardian Vanderbilt, we strive to give our guests the best possible experience. We look forward to welcoming you back soon!Kind Regards,The Reception Team

Dear guest, Many thanks for your feedback. Please be assured that the point/s raised will be followed up by the relevant department in order to improve constantly our service for all our guests. Kind regards Guest Relations team

Dear guest, Many thanks for your feedback. We are really glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team

Dear Luca, Thank you for your feedback. Please be assured that the points raised will be followed up by relevant department. Kind regards, Guest Relations Team

Dear Filippo, Many thanks for your feedback. Please be assured that the point/s raised will be followed up by the relevant department in order to improve constantly our service for all our guests. Kind regards Guest Relations team

Dear Coppia, Many thanks for your feedback about are welcoming and helpful colleagues. Please be assured that the point/s raised will be followed up by the relevant department in order to improve constantly our service for all our guests. We look forward to your return visit to us. Warm regards Guest Relations team

Dear guest, We hope that you are well. Thank you for rating us. Kind regards, The lobby team

Dear guest, Many thanks for your feedback. We are really glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team

Dear guest, Many thanks for your feedback. Please be assured that the point/s raised will be followed up by the relevant department in order to improve constantly our service for all our guests. Kind regards Guest Relations team

Dear guest, Many thanks for your feedback. We are really glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team

Dear guest, Many thanks for your feedback. We are really glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team

Dear guest, Many thanks for your feedback. We are really glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team

Dear guest, Many thanks for your feedback. We are really glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team

Dear guest, Many thanks for your feedback. We are really glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team

Dear guest, Many thanks for your feedback. Please be assured that the point/s raised will be followed up by the relevant department in order to improve constantly our service for all our guests. Kind regards Guest Relations team

Dear guest, Many thanks for your feedback. We are really glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team

Dear guest, Many thanks for your feedback. We are really glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team

Dear guest, Many thanks for your feedback. We are really glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team

Dear JonathanThank you for your glowing review of your recent stay at Radisson Blu Vanderbilt! It sounds like you had a fantastic experience. The convenient location near Gloucester Road Tube station and its accessibility to multiple lines, including the Piccadilly Line to Heathrow Airport, is definitely a plus. It's great to hear that you felt safe in the upscale area, and the proximity to various sightseeing destinations such as Hyde Park, Kensington Palace, and the V&A Museum must have made your stay even more enjoyable. We appreciate your positive feedback and hope to welcome you back soon for another wonderful stay!Kind Regards,Stephanie A.Reception Supervisor

Dear Ewa,Thank you for returning to our hotel and for taking the time to share your experience on Expedia. I'm relieved to hear that your second stay was an improvement over the first, and I apologize for the initial issue with moths in your room. We strive to maintain the highest standards of cleanliness and comfort, and clearly, we did not meet these standards during your first visit.I am glad, however, that we were able to resolve the issue by moving you to a better room for your subsequent stay. It's important to us that all our guests have a pleasant and comfortable experience, and your feedback is crucial in helping us improve our services.Thank you again for choosing to stay with us despite the initial setback. We hope to continue to have the opportunity to welcome you back in the future, ensuring each stay is better than the last.Warm regards,Aleksandr RogovskiFront Office Manager

Dear Mohammad,Thank you for taking the time to leave a review on Expedia and for rating us 4 out of 5. We are pleased to hear that you found our location convenient and appreciated the comfort of our beds and the quietness of our environment. It's also reassuring to know that you felt safe in the neighborhood around our hotel.We continually strive to provide a welcoming and comfortable experience for all our guests, and your feedback is an important part of that process.We hope to have the pleasure of welcoming you back soon, aiming to make your next stay worthy of a 5-star rating.Warm regards,Aleksandr RogovskiFront Office Manager

Dear Patricia,Thank you for your outstanding feedback! We're thrilled to hear that you had a friendly and helpful experience during your stay with us.Ensuring that our guests feel welcomed and well-assisted is our top priority, and we're delighted that we succeeded in making your stay memorable.We're honored that you would choose to stay with us again given the opportunity. We look forward to welcoming you back and providing you with another exceptional experience.If there's anything specific you'd like for your next stay, please don't hesitate to let us know. Thank you for choosing to stay with us, and we can't wait to see you again soon!Kind regards, Aleksandr Rogovski Front Office Manager

Dear Ariadna,Thank you for your feedback and for choosing to stay with us. We're glad to hear that overall, you had a positive experience during your stay.Your feedback helps us to continuously improve and provide better service to our guests. If there are any specific areas where you think we can do better, please let us know.We look forward to welcoming you back and providing you with an even better experience during your next stay with us. If there's anything we can do to make your future stays more enjoyable, please don't hesitate to reach out.Thank you again for your feedback, and we hope to see you again soon!Kind regards, Aleksandr Rogovski Front Office Manager

Dear Charles,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a wonderful stay.If there's anything specific that stood out to you or any areas where we can continue to improve, please feel free to let us know. Your feedback helps us ensure that every guest has a fantastic experience with us.We look forward to welcoming you back again soon!Best regards,Aleksandr RogovskiFront Office Manager

Dear Simon,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay in one of our premium rooms and that you found it to be well-appointed with beautiful touches. Providing a warm welcome and excellent service at reception is a top priority for us, and we're delighted to hear that you had a positive experience.We're also glad to hear that you enjoyed our breakfast offerings, especially after attending an event at the Royal Albert Hall. It's great to know that we could provide you with the perfect start to your day.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Kind regards,Aleksandr Rogovski Front Office Manager

Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your feedback and are thrilled to hear that you had a wonderful experience during your stay with us.Your satisfaction is our utmost priority, and we're delighted that everything met your expectations. If there's anything specific that stood out to you or any aspects of your stay that you particularly enjoyed, we would love to hear more about it.We hope to have the pleasure of welcoming you back again soon for another fantastic stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us.Once again, thank you for choosing us, and we look forward to seeing you again soon!Best regards,

Dear Maribelle,We are elated to hear about your recent experience at the Radisson Blu Edwardian Vanderbilt. Your positive endorsement is indeed a significant testament to our commitment to delivering excellent hospitality.It truly warms our hearts to know that you found our team to be accommodating and pleasant. It is our constant endeavour to provide our guests with a warm, friendly experience, and it's wonderful to know we hit the mark during your stay.Moreover, we are pleased that you enjoyed your stay with us and would recommend our hotel. Such positive feedback motivates us to continually strive for excellence. We look forward to welcoming you back in the future for another delightful stay.Kind regards,

Dear Ewa,I'm sincerely sorry to hear about the issues you've faced during your recent stay with us at the Radisson Blu Edwardian Vanderbilt.Your feedback regarding the moth issue in your room is of great concern to us. Ideally, our hotel rooms should provide a comfortable and pest-free environment for our guests. I apologize if this was not your experience. As for the breakfast situation, I understand your frustration. While I cannot comment on the specifics of your situation due to my limited knowledge, our goal is always to provide flexible and accommodating services to our guests. However, I can assure you that we are committed to improving and maintaining high standards in all aspects of our hotel. Your feedback is invaluable in helping us achieve that goal.It's disheartening to hear that your experience with us fell short of expectations, especially when compared to your stays at other hotels. We hope that despite the issues, you would consider giving us another chance to offer you the quality stay you rightfully expect.Kind Regards,Stephanie A.Reception Supervisor

Dear Norma,Your detailed feedback is highly appreciated. It's gratifying to hear that the location of Radisson Blu Edwardian Vanderbilt was a positive aspect of your stay. Indeed, our proximity to Gloucester Road metro station does provide our guests with smooth and swift access to several major tourist spots in London. Our location also offers easy access to the Natural History Museum, V&A, Regent’s Park and Kensington High Street, all just a few minutes’ walk away. Your kind words about the room service and our staff are also very much appreciated. It's our aim to ensure that every guest feels welcomed and attended to.However, we understand from your feedback that some aspects of your stay did not meet your expectations. It is unfortunate to hear that you found the room size and conditions less than satisfactory. It's worth noting that our historic building does present certain architectural features that unfortunately, can't be altered, such as the narrow halls and uneven floors. Despite this, we always strive to provide the highest level of comfort possible.We're sorry to hear about the discomfort you experienced due to the bed and pillows, as well as the incident with the fire alarm. We understand how this might have caused you some inconvenience. Your feedback is important and helps us focus on areas where we can enhance our guests' experiences. We sincerely hope that despite the issues you encountered, you still managed to have a memorable stay in London and that you'll give us another chance to serve you in the future. Kind Regards,

Dear Aimee-Rose,Your detailed feedback about your stay at Radisson Blu Edwardian Vanderbilt is much appreciated. It's a pleasure to hear that the check-in process was seamless, with our team member providing a welcoming and friendly service.However, it's unfortunate that certain aspects of your stay did not meet your expectations. We always strive to ensure comfort and satisfaction for all our guests, and we regret any inconvenience that may have been caused by the room decor, bathroom, or the bar options. We take your feedback seriously as we continually aim to improve our services and facilities.We are also sorry to hear about your experience with the fire alarm. We understand how this could have been disturbing and we assure you that we will look into the matter. We're pleased that the issue was promptly attended to by our staff, and we appreciate your understanding in this regard.Your positive remarks on our hotel location, cleanliness of the area, and proximity to important sites are truly heartening. Indeed, our hotel's location in South Kensington offers great accessibility to the city's attractions, including the Natural History Museum, V&A, Regent’s Park and Kensington High Street, all within a short walk. Gloucester Road tube station, just a stone’s throw away from the hotel, offers quick transport links with the Circle, District and Piccadilly Lines.We're also glad to know that you enjoyed our breakfast offerings which include a selection of fresh fruits, granola, yogurt and superfoods, as well as hearty cooked options. We believe in providing a nutritious start to the day for our guests.Once again, thank you for your valuable feedback. We look forward to welcoming you back to our hotel for an improved experience in the future.Kind Regards,

Dear Ian,Thank you so much for your wonderful feedback. We are thrilled to know that you had a great stay with us and that everything met your expectations. It's always our aim to ensure a comfortable and enjoyable experience for our guests. We hope to have the pleasure of hosting you again in the future!Warm regards,Aleksandr RogovskiFront Office Manager

Dear Gideon,Your high rating and positive remarks about our hotel, staff, room, and breakfast at Radisson Blu Edwardian Vanderbilt are very much appreciated.It is delightful to learn that you found our breakfast superb. Our aim is to provide a varied and nutritious start to the day for our guests, and it's our pleasure to offer a diverse menu that includes everything from fresh fruits and granola to French toast and eggs Benedict, not to mention our delicious pastries.Regarding the elevator situation, please accept our apologies for the inconvenience it may have caused. It is not characteristic of the level of service our guests usually experience. Rest assured, we always strive to ensure all our facilities are in top condition for the enjoyment and convenience of our guests.We hope to welcome you back soon and continue to meet your expectations.Kind Regards,Stephanie A

Dear Figen,It is truly gratifying to learn that your experience at Radisson Blu Edwardian Vanderbilt was rated as 'Good'. Your feedback is highly appreciated as it helps us understand your perceptions and expectations.Our goal is to provide an exceptional and memorable experience to all our guests. We strive to make every visit as comfortable and enjoyable as possible, and it is heartening to know we were able to meet that goal during your stay.In continual efforts to improve our services and offerings, your detailed insights would be very much welcome. We encourage you to share more about your experience, whether it was our welcoming environment, the amenities, or the attention to detail from our dedicated staff.We are looking forward to your next visit, and pledge to continue our commitment to delivering the high standards of service and hospitality that Radisson Blu Edwardian Vanderbilt is renowned for.Kind Regards,Stephanie A.Reception Supervisor

Dear Christopher, Your feedback is highly regarded and we truly regret to hear about the concerns you had during your stay at Radisson Blu Edwardian Vanderbilt. The comfort of our guests is a matter of utmost importance to us. We are truly sorry to learn about the issue you had with the air conditioning. Our aim is to provide a perfect ambiance for our guests to relax and enjoy their stay.We understand the inconvenience caused due to the height of the shower. We strive to ensure that our facilities cater to all our guests, and we regret if this aspect didn't meet your expectations. The noise you mentioned is indeed a matter of concern, as we strive to provide a serene and peaceful environment for our guests. In reference to the VIP Expedia options, we certainly want all our guests to take advantage of all the services and amenities we offer. Please accept our apologies if you felt this was not offered to you. For future visits, we would like to assure you that our team will go above and beyond to make your stay enjoyable and we're here to assist in any way we can. We value your patronage and hope to welcome you back in the near future, where you can experience the seamless and satisfying stay we aim to provide for all our guests. Kind Regards,Reception Supervisor

Dear Gideon,It's a pleasure to read your review of your stay at the Radisson Blu Edwardian Vanderbilt. We are thrilled to know that you found our room to your liking and enjoyed our specially curated breakfast spread.Our goal is to provide our guests with a delightful start to their day. We strive to offer a varied breakfast selection that includes fresh fruits, granola, yogurt and superfoods, alongside hearty cooked options, French toast, eggs Benedict, and a variety of delicious pastries. It’s heartening to know that you found it excellent.Moreover, we're pleased that our team's kindness left a positive impression on you. We firmly believe in extending professional and courteous service to all our guests and it is encouraging to know that our efforts have been recognized.Thank you for choosing to stay with us and for sharing your experience. We look forward to welcoming you back for another memorable stay in the future.Kind Regards,Stephanie A.Reception Supervisor

Dear Andrea,I'm pleased to hear that you had a wonderful stay with us at the Radisson Blu Edwardian Vanderbilt. It's always a delight to know that our guests have appreciated the warm reception, professionalism, and attention to detail we strive to provide.Gil, our receptionist, will be particularly happy to hear that his efforts made your check-in experience positive.It's promising to know that the location was ideal for your needs, making it convenient for you to visit the Victoria and Albert Museum and the Museum of Natural History, as well as access amenities such as WaitRose and Boots for snacks and pharmacy needs. Our hotel indeed enjoys a prime location in South Kensington, close to Regent’s Park, Knightsbridge, and Chelsea, which makes it an excellent choice for guests who wish to explore these areas.We're also thrilled that you enjoyed your dining experience at our adjacent restaurant, Scoff & Banter. It's indeed a fantastic place to enjoy modern European cuisine, including the fish and chips you've praised.We're so pleased to hear that you'd choose to stay with us again. It's been our pleasure to be your chosen accommodation in London, and we look forward to welcoming you back whenever your travels bring you our way.Kind Regards,Stephanie A.Reception Supervisor

Dear Susan,Thank you for your wonderful review and for awarding us a perfect rating! We're thrilled to hear that you found our location to be convenient and that you felt you received good value during your stay.It's always our goal to provide a memorable and comfortable experience for our guests, and we're delighted we could achieve this for you. Your kind words are greatly appreciated and serve as encouragement for our entire team.We look forward to welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to reach out.Best regards,Aleksandr RogovskiFront Office Manager

Dear David,Thank you for your positive rating of 5 out of 5 on Expedia. We are truly delighted to know that you had an enjoyable experience with us. It's always heartening to receive such high ratings, as it reaffirms our commitment to delivering exceptional service.We're constantly working to create memorable experiences for our guests, and your feedback is an essential part of that process. It would be wonderful to hear more about what aspects of your stay stood out as particularly enjoyable or if there were any specific experiences that made your time with us special.Thank you once again for choosing our hotel for your stay. We look forward to the opportunity to welcome you back in the near future for another exceptional experience.Warm regards,Aleksandr RogovskiReception Manager

Dear Debra,Thank you for taking the time to leave a review about your recent stay with us. We are pleased to hear that you found our location central and convenient for your needs.However, we sincerely apologize for the inconvenience caused by the loud humming noise in your room. Ensuring a peaceful and comfortable night's sleep for our guests is a top priority, and we regret that this was not your experience. We are committed to investigating and addressing this issue promptly to prevent similar occurrences in the future.Should you decide to stay with us again, please do not hesitate to contact our reception team directly for any concerns. We are here to ensure your stay is as comfortable and enjoyable as possible.Thank you again for sharing your feedback, and we hope to have the opportunity to welcome you back and provide a more restful experience.Warm regards,Aleksandr RogovskiReception Manager

Dear Eric,Thank you for your positive review and for choosing our hotel for your stay. We are thrilled to hear that our location conveniently situated near various attractions and transportation options contributed positively to your experience.Your willingness to use our services again is the highest compliment we could receive. Our team works diligently to ensure our guests have a comfortable and enjoyable stay, and it's heartening to know we have succeeded in this regard.We look forward to welcoming you back in the future and promise to continue providing the high standard of service you've experienced. Should you have any specific requests or need assistance for your next visit, please do not hesitate to reach out.Thank you again for your kind words, and see you soon!Best regards,Aleksandr RogovskiReception Manager

Dear Stephanie,Your glowing review is much appreciated. It is indeed heartening to hear that you found our staff friendly and the breakfast to your liking. Our location near Gloucester Road station is certainly advantageous and we're glad you found it convenient for your stay.As you may have discovered during your stay, our desirable South Kensington location also puts us in close proximity to a plethora of popular London attractions. The Natural History Museum, V&A, Regent’s Park and Kensington High Street are all just a short walk away, making it easy for our guests to explore and enjoy the city.In addition to providing a convenient location, we strive to offer a range of dining options that set our guests up for the day. Our breakfast spread is designed to cater to varying tastes, featuring everything from fresh fruits, granola, and yogurt to cooked options, French toast, eggs Benedict, and a selection of delicious pastries.We hope to have the pleasure of welcoming you back to the Radisson Blu Edwardian Vanderbilt in the future.Kind Regards,Reception Supervisor

Dear Julie,Thank you for sharing your experience with us. We're thrilled to hear that you received a warm welcome from our reception staff and that we were able to accommodate an early check-in for you. Our team always strives to make our guests' stays as comfortable and convenient as possible.It's great to know that you found the beds in your standard room comfortable and that you appreciated the tea/coffee facilities and quality toiletries provided. We understand the importance of these small details in enhancing the overall experience of our guests.We're also glad to hear that our location was ideal for your visit, being close to the Natural History, Science, and V & A museums, as well as Harrods and Kensington Gardens. It's wonderful to know that you would choose to stay with us again, and we look forward to welcoming you back in the future.If there's anything we can do to make your next stay even better, please feel free to let us know.Warm regards,Aleksandr RogovskiReception Manager

Dear Anthony,Thank you for taking the time to share your experience with us on Expedia. We are glad to hear that you found our hotel's location convenient, being close to Gloucester Road tube station and within walking distance to the Natural History and V&A museums, as well as a variety of restaurants.We appreciate your kind words about our staff. Our team strives to provide warm and helpful service, and it's gratifying to know that we met your expectations in this regard.Regarding your room, we understand your concerns about the road noise and the size of the bathroom. We are continuously working on improving the comfort of our rooms and are sorry that these aspects affected the quality of your stay. Please rest assured that we take your feedback seriously and will consider it in our ongoing efforts to enhance our guest experience.Should you choose to stay with us again, please feel free to request a quieter room away from the road. Our team would be more than happy to accommodate your preferences to ensure a more comfortable and restful visit.Thank you once again for your feedback. We hope to have the opportunity to welcome you back for a more pleasant and comfortable stay in the future.Warm regards,Aleksandr RogovskiReception Manager

Dear KERRY-ANN,Thank you for taking the time to leave a review on Expedia, rating us with 3 out of 5 stars. While I'm glad we were able to provide some aspects of a satisfactory stay, it's clear that we didn't fully meet your expectations.I'm eager to learn more about your experience so that we can address any shortcomings and improve for the future. If you could share specific feedback about what aspects of your stay could have been better, it would be greatly appreciated. Your insights are invaluable in helping us enhance our service and facilities.We strive for excellence in every guest interaction, and I hope we have the opportunity to welcome you back, aiming for a much-improved experience next time.Best regards,Aleksandr RogovskiFront Office Manager

Dear Navneet,Thank you for sharing your feedback regarding your recent stay at our hotel. We are glad to hear that you found our location convenient and close to the underground station and local amenities.However, we are truly sorry to hear about the issues you faced, particularly with the front door access and the discomfort experienced with the sofa bed in your family room. Your experience does not reflect the high standard of guest service and comfort we strive to provide, and for this, we sincerely apologize.We have noted your comments about the noise from the heating/cooling unit and will investigate this matter to ensure our rooms offer a peaceful environment for our guests. Additionally, we will address the issue with the automatic door to ensure it operates smoothly and our staff remains vigilant to assist guests promptly.We are, however, pleased to know that our guest experience manager was able to provide you with the understanding and kindness you deserve. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back in the future for a more positive experience.Warm regards,Aleksandr RogovskiReception Manager

Dear Michelle,Thank you for sharing your review on Expedia. We're glad to hear that you found our location convenient for visiting the Royal Albert Hall. Our goal is always to provide a comfortable and convenient base for our guests' adventures in the city.We appreciate your feedback regarding the size of our rooms. We understand that room size is an important aspect of comfort for many guests. Please know that we offer a variety of room sizes, and we would be more than happy to assist you in selecting a room that better suits your needs for any future visits.Thank you again for choosing to stay with us. We look forward to the opportunity to welcome you back, aiming to provide an experience that fully meets your expectations.Warm regards,Aleksandr RogovskiReception Manager

Dear Marisa,Thank you for your wonderful review and for choosing our hotel for your stay. We are thrilled to hear that you found our location amazing and our staff friendly and helpful. Our team is dedicated to providing the best service and ensuring our guests feel welcome and comfortable during their stay.It's also great to know that you found the bed to your liking in terms of size and comfort. We understand how important a good night's sleep is, especially when traveling, and we're glad we could provide that for you.Your positive feedback is a great encouragement to all of us here. We strive to maintain high standards of service and hospitality, and it's rewarding to know that we are on the right track.Thank you once again for staying with us. We look forward to welcoming you back in the future and hope to continue exceeding your expectations.Warm regards,Aleksandr RogovskiReception Manager

Dear Chloe,Thank you for sharing your review on Expedia. We are glad to hear that you found our staff friendly and the beds super comfy during your stay. Our team is committed to providing a welcoming and comfortable experience, and it's great to know we were able to meet your expectations in these areas.We also appreciate your feedback regarding the need for a little sprucing up. We are continually working to improve and update our facilities to enhance our guests' experiences. Your comments are invaluable to us and will be taken into consideration as we make future enhancements.It's wonderful to hear that you found our location convenient for both walking and accessing the Gloucester Road tube, making your travels around the city easier.Thank you again for staying with us, and we hope to welcome you back soon, offering an even better experience.Warm regards,Aleksandr RogovskiReception Manager