Dear Giulio, Thank you for your comments. We are deeply sorry to hear about this situation, for it is the first time we receive this kind of complaint and we also received your email just now, 5 days after the check out. We have informed the pest control and operations team so we can erradicate this bugs from the sofa bed and this never happens again. We will follow up on your daughter´s situation so we can find a way to compensate you for this inconvenience. Best regards,

Dear Monia, Thank you for your comments! We are glad you enjoyed our world class apartment and hope to see you back soon! Best regards,

Dear Christopher, Although we sincerely regret reading that your stay at our property fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Your Customer Care Team

Dear Guest, Thank you for sharing your comments with us and with Expedia readers, we have taken note of your feedback and we have share it with our Management Team. Once again we thank you for your time and we hope you can give us a second chance to show you our true level of hospitality. Kind regards, Your Customer Care Team

Dear Guest, Thank you for sharing this valuable information with us, we have taken note of your feedback and forward to our Housekeeping department in order to investigate and see what happen. On the other hand we are pleased to know that you enjoyed your stay with us and we look forward to your next visit. Kind regards, Your Customer Care Team

Dear Guest, Thank you for sharing this valuable information with us and Expedia readers. We are very sorry for the inconveniences with the cleaning. We have forward this information to our housekeeping department for follow up and actions. We really hope you can give us a se cond chance to make your stay a memorable one.

Dear Guest, Thank you for your time you spend to share your personal impressions with us and with Expedia readers. Can you please give us some more information about the issues that you think we need to improve. Kind regards, Your Customer Care Team

Dear Karl, Thank you for sharing your impressions about our property with us and with Expedia readers. We are happy that you enjoyed your stay with us and we look forward to your next visit. Kind regards, Your Customer Care Team

Estimado Eduardo, Lamentamos mucho escuchar acerca de su experiencia, pues no es algo habitual en nuestra propiedad. Lo primero de todo, el lugar de recogida de las llaves tuvo que ser cambiado por circunstancias especiales de las fechas en las que entraba (el 25 de Diciembre todos los puntos keynest que poseemos estaban cerrados y tuvimos que buscar una solución alternativa). Cuando nos reportaron el problema del agua caliente fuimos cuanto antes a arreglarlo y se dió la situación que se cerró la puerta de manera accidentada, a lo que también respondimos en menos de 2 horas. El depósito de seguridad es algo que se anuncia en el momento de realizar la reserva, lo que no debería suponer una novedad si el cliente lee los términos y condiciones al momento de confirmar la misma. Todos estos hechos provocaron que su estancia no fuera todo lo perfecta que nos habría gustado brindarle, aunque al ser algo excepcional no tiene por qué volver a repetirse. Un saludo,

Dear Sulaiman, We are sorry to hear about your comments, for we inform the guests with time enought about the check in procedures and are here to attend you in case you have questions. Since we did not have any communication from your side about your arrival time we could not arrange the cleaning to be done before. We hope after the check in all was ok for you inside the apartment. Best regards,

Dear guest, We take pride in giving outstanding service to every customers here at Allo Maisons. We are happy to hear that your visit was no exception, thanks for leaving the wonderful review! We look forward to seeing you soon back! Best regards,

Dear Dominic, Thank you so much for your comments! We are thankful for the improving points you mentioned which will be taken into account, and we will send the pest control to end the bug issue if it persists. Best regards,