Hi Jake, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

Thank you for your kind words, Jarod! We're thrilled you enjoyed your stay. Can't wait to host you again soon at any of our 40+ locations worldwide.

Thanks for reaching our during your stay so we could help, Anna! Whatever you need, we're here for you 24/7. We hope to host you again soon.

Hi Roger, we appreciate you staying with us and leaving a review. We’re glad you enjoyed your time with us, and we hope you’ll consider us again for your future travels.

Hi Aina, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Kristin, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

Hi Filippa, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

Hi Janneke, thank you for your feedback. We do our best to make every stay enjoyable, and we apologize for falling short here. We'll work to improve for the future. We hope to host you again and show you a better experience.

Hi Jennifer, your honest feedback is appreciated. It's great that you enjoyed the location and breakfast. We do our best to show all aspects of our spaces on our listings, but we apologize if anything was unclear. If you decide to give us another chance, we'd love to host you at any of our 40+ locations worldwide.

Thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Shantha, your honest review is important to us. While we're thrilled you enjoyed our staff, we're sorry the property was disappointing. Had we known there were issues with your bathroom, our team would've been happy to address this during your stay. We do our best to inform our guests that there isn't air conditioning at this property, but our team would've been happy to deliver another fan to help with airflow. If you decide to give us another chance, we'd gladly recommend another location in London for your next visit.