Dear Ray Thank you for taking the time to share your feedback with us. Im sorry to hearing the inconveniences you experienced during your stay, including the lack of drinking glasses, heating issues, TV functionality, and maintenance issues. We have taken immediate action to address the issues you raised. Firstly, we have retrained our team to ensure prompt and efficient responses to guest requests. Additionally, we have implemented regular inspections and maintenance checks to identify and address any potential issues before they impact our guests' stay. This includes reviewing the functionality of amenities such as heating systems, TVs, and shower stalls to ensure they meet our guests' expectations for a comfortable and enjoyable stay. We sincerely regret any frustration or inconvenience caused during your stay and assure you that we are fully committed to providing a first-class experience for all our guests. Your feedback serves as a valuable reminder of the areas where we can improve, and we are grateful for the opportunity to address these issues. We hope to have the opportunity to welcome you back in the future and demonstrate the positive changes we have made based on your feedback. Kind regards, Adam & Joe

Hi Sheila, Thank you very much for the feedback. Im glad that you have enjoyed our convenient location. Regarding the cutlery, we are continuously looking to improve our service so we appreciate you pointing this out. We have changed and added more kitchenware and cooking tools for our guests's convenience. We hope to have the opportunity to welcome you back again! Adam & Joe

Dear Isaiah, Thank you for taking the time to share your experience with us. It has been a pleasure hosting you and we hope to see you again soon! Adam and Joe