Dear Isabella,Thank you for sharing your thoughts about your recent stay. We are glad to hear that you enjoyed our hotel's location.However, it is with regret that we note the various concerns you have raised. We apologize for the discomfort caused by the room temperature, the issues with the TV and air conditioning, and the unsatisfactory aspects of the room and bathroom you mentioned. We also understand the inconvenience caused by the elevator and the issues with the amenities in the bathroom.Please be assured that we take your feedback seriously and are addressing each of these points to improve our facilities and services. Our goal is to provide a comfortable and enjoyable experience for all our guests, and it is clear we fell short in this instance.We are committed to improving and hope to have the opportunity to demonstrate the high standards we strive to achieve.Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Cristian, We sincerely appreciate you taking the time to share your feedback following your stay at The Dilly Hotel. It brings us great joy to learn that our hotel's central location was to your liking and that our dedicated team succeeded in exceeding your expectations.We eagerly anticipate the opportunity to welcome you back to your home in the heart of London soon.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Lucia,Thank you so much for your kind words – we're thrilled to have been able to provide you with such a wonderful stay. We pride ourselves on delivering excellent customer service and are glad that this was evident during your time with us. We hope to welcome you back again soon. Warm wishes, Timour - Guest Relations Executive

Hi Giacomo,Thank you for your review and look forward to your next with us in the near future.

Hi Massimiliano,Thank you for your review.We are sorry to read your stay was to your expectation and addressed this to senior management.

Thank you for sharing your feedback following your recent stay with us. I am sorry to hear that your stay has not been up to expectations and please accept my sincere apologiesd for the breakfast inconvenience. I sincerly hope we will have the chance to welcome you back at Le Meridien Piccadilly in order to restore your confidence with us. Best regards, VICTORIA MARCATO

Dear Giovanni, thank you for your response! Kind regards, Barbara R. Duty Manager

Dear Anonymous, thank you for your feedback. I am sorry if the experience was not up to your standards and I truly hope to welcoming you back so we can ensure you have a much better stay.

Dear Elena, Thank you for taking the time to share your feedback following your recent stay at Le Meridien Piccadilly. I am sorry to hear that your overall experience has not been up to your expectations. Please accept my sincere apologies for any inconvenience. Kindly be informed that soon the Hotel will go under a full renovations and this will give to the Hotel a new style and design. I sincerely hope that we have the chance of welcoming you back to us in the near future. Should this be the case, please feel free to contact me personally I assure you that our team and I will take an extreme care of you. Kind regards, VICTORIA MARCATO Assistant Manager Guest Services/Duty Manager

Dear Mr./Mrs. , Thank you for taking the time to share your feedback. I am sorry to read that your overall experience has not been up to your expectations. We really hope to welcome you back at the Hotel in order to reistore your confidence with us. Best Regards, VICTORIA MARCATO Assistant Manager Guest Services/Duty Manager

Dear Mr./Mrs., Thank you for taking the time to share your feedback. Thank you for the great comment about our staff. We are looking forward to welcome you back at The hotel. Best Regards, VICTORIA MARCATO Assistant Manager Guest Services/Duty Manager

Cara Lucia, grazie per aver soggiornato a Le Meridien Piccadilly. Sono lieta che abbia passato una piacevole esperienza con noi! Speriamo di rivederLa presto! Barbara R. - Duty Manager

Dear Henrik,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the beginning of next year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Kristian,We sincerely appreciate you taking the time to share your feedback following your stay at The Dilly Hotel. It brings us great joy to learn that our hotel's central location was to your liking and that our dedicated team succeeded in exceeding your expectations.We eagerly anticipate the opportunity to welcome you back to your home in the heart of London soon.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Regan, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Kativa,Thank you for sharing your wonderful experience at The Dilly Hotel. We're thrilled to hear our central location in London's heart enhanced your stay, providing easy access to the city's best attractions. It's gratifying to know our staff's service met your expectations, reflecting our commitment to exceptional hospitality.Your kind words are a significant encouragement to our team, and we're delighted to have contributed positively to your visit. Ensuring our guests feel valued and well-cared for is our top priority, and feedback like yours affirms we're on the right path.We look forward to the pleasure of welcoming you back to The Dilly Hotel for another memorable stay in London.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Mark,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the beginning of next year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Rachel,Thank you for your generous 4/5 review. We're thrilled to hear you enjoyed your stay with us. Your feedback is invaluable and will be used to refine our services further. We are committed to aiming for that perfect score on your next visit!Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly

Dear Irina,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the beginning of next year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Karolin,We are absolutely delighted to receive your 5/5 rating! Thank you for choosing the Dilly Hotel for your stay. Your high praise is a testament to the dedication of our team in delivering exceptional service and memorable experiences. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Curtis,We sincerely appreciate you taking the time to share your feedback following your stay at The Dilly Hotel. It brings us great joy to learn that our hotel's central location was to your liking and that our dedicated team succeeded in exceeding your expectations.We eagerly anticipate the opportunity to welcome you back to your home in the heart of London soon.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear John,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the beginning of next year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Nicola, We deeply apologize for the disruption caused by the construction work during your stay and the oversight in accommodating all guests adequately in your room. We understand the importance of a peaceful environment and comfort for all our guests, especially when traveling in a group.Please be assured that your feedback is taken to heart and actions are being implemented to manage the construction schedule more efficiently to minimize any disturbance to our guests. Additionally, we are reviewing our room allocation processes to ensure that every guest’s needs are fully met.We appreciate your patience and understanding as we work through these improvements. We hope to have another opportunity to serve you better in the future.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Manoj,, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Laury,Thank you for sharing your wonderful experience at The Dilly Hotel. We're thrilled to hear our central location in London's heart enhanced your stay, providing easy access to the city's best attractions. It's gratifying to know our staff's service met your expectations, reflecting our commitment to exceptional hospitality.Your kind words are a significant encouragement to our team, and we're delighted to have contributed positively to your visit. Ensuring our guests feel valued and well-cared for is our top priority, and feedback like yours affirms we're on the right path.We look forward to the pleasure of welcoming you back to The Dilly Hotel for another memorable stay in London.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Kathryn , We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Juliet,We are absolutely delighted to receive your 5/5 rating! Thank you for choosing the Dilly Hotel for your stay. Your high praise is a testament to the dedication of our team in delivering exceptional service and memorable experiences. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Muna,We are absolutely delighted to receive your 5/5 rating! Thank you for choosing the Dilly Hotel for your stay. Your high praise is a testament to the dedication of our team in delivering exceptional service and memorable experiences. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Harnarane,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the end of this year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Warline, We sincerely appreciate you taking the time to share your feedback following your stay at The Dilly Hotel. It is heartening to know that our strategically central location, proximate to a myriad of London's attractions, contributed positively to your experience.I am pleased to share with you that The Dilly Hotel, being a distinguished part of the Leonardo Chain, has exciting refurbishment plans on the horizon, set to commence in the beginning of 2025. These enhancements will undoubtedly allow us to present an improved array of products and facilities for our valued guests such as yourself. It would be our pleasure to extend a warm welcome to you once again, and we look forward to being your home in the heart of London in the near future. Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Tanya,Thank you for your positive 4/5 rating. We are glad you had a pleasant stay and appreciate your feedback. It helps us identify areas for improvement to enhance our guest experiences.We are looking forward to hosting you again and making your next visit even better.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Senga, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Matthew, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Ross, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Peter,Thank you for your positive 4/5 rating. We are glad you had a pleasant stay and appreciate your feedback. It helps us identify areas for improvement to enhance our guest experiences.We are looking forward to hosting you again and making your next visit even better.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Tamara, We sincerely regret the inconvenience you faced during the check-in process and the issues with room service at our hotel. Your feedback is invaluable in helping us improve our service.We are currently reviewing our check-in procedures to ensure a smooth and efficient experience for our guests. Additionally, we are investigating the lapse in room service response and will take steps to ensure that this does not recur.Please accept our apologies for not delivering the level of service you rightly expected. We are committed to making things right and hope to welcome you back under better circumstances.Yours sincerely, Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Marsha, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Liet Siong,Thank you for your positive 4/5 rating. We are glad you had a pleasant stay and appreciate your feedback. It helps us identify areas for improvement to enhance our guest experiences.We are looking forward to hosting you again and making your next visit even better.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Tom,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the end of this year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Lynette,Thank you for your generous 4/5 review. We're thrilled to hear you enjoyed your stay with us. Your feedback is invaluable and will be used to refine our services further. We are committed to aiming for that perfect score on your next visit!Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Sheena,We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

Dear Sheena,We are absolutely delighted to receive your 5/5rating! Thank you for choosing the Dilly Hotel for your stay. Your high praise is a testament to the dedication of our team in delivering exceptional service and memorable experiences. We look forward to the pleasure of welcoming you back in the near future.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH