Dear Diego, Thank you for your feedback. While we're glad you appreciated our convenient location, we sincerely apologize for the condition of your room. The cleanliness and maintenance issues you described are unacceptable and not reflective of our standards. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we are very grateful for your patience. We hope you will consider giving us another chance in the future.Sincerely, Hotel Management

Dear Christopher, We regret to hear about the smell you experienced in your room. Maintaining a fresh and comfortable environment for our guests is a top priority. We will address this matter with our housekeeping team to ensure thorough cleaning and odor elimination in the future. Your comfort is important to us, and we appreciate your understanding. If you encounter any issues during your stay, please don't hesitate to reach out to our staff so we can address them promptly. We hope you were still able to enjoy your time with us.Sincerely,Hotel Management

Dear Sommer, Thank you for choosing Extended Stay America. We're delighted you found your stay with us convenient and peaceful. Providing a tranquil and convenient environment for our guests is our top priority, and we're thrilled that we could meet your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back again soon!Sincerely,Hotel Management

Dear Cesar A, Thank you for your candid review. We apologize for the valet issues you experienced. Your total satisfaction has always been our top priority; therefore, we regret that this is not what we showed you during your time with us. We appreciate your constructive feedback and hope we have the chance to make it up to you on a future visit.Sincerely,Hotel Management

Dear Tasha, We're delighted to hear that you enjoyed the location of Extended Stay America! Providing convenient accommodations for our guests is a priority. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience at our hotel.Sincerely,Hotel Management

Dear Tasha, Thank you for the great review. We love knowing how pleased you were with our location. Thank you for choosing Extended Stay America! We hope you will make the same choice when your travels bring you back to the city.Sincerely,Hforel Management

Dear Kathleen, Thank you for taking the time to share your feedback. We deeply regret the issues you encountered during your stay and sincerely apologize for the inconvenience caused. Your comments about the condition of your room have been duly noted, and we are committed to enhancing the overall guest experience by addressing these concerns. Your feedback is invaluable in helping us identify areas for future improvements, and we appreciate your patience and understanding. Thank you for choosing us, and we look forward to the chance to show you the visit you deserve.Sincerely,Hotel Management

Dear Dawntesha, Please accept our apologies for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Moreover, we regret the noise disturbances that kept you from resting. While we know this stay did not meet your expectations, we hope for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Guest, We appreciate your positive feedback on our pricing, location, and check-in process. However, we regret any inconvenience caused by cleanliness concerns. Your feedback is valuable, and we'll address these issues to enhance the overall guest experience. We hope you give us another opportunity to provide an improved stay in the future. Thank you for choosing us.Sincerely,Hotel Management

Dear Kimberly, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations and also our high standards. Your comments have helped us identify areas where we may need additional attention, and we will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. We hope to have the opportunity to regain your trust and confidence in us again.Sincerely,Hotel Management

Dear Cindy, Thank you for taking the time to share your constructive feedback! We are glad you enjoyed most aspects of our hotel. However, we apologize for any inconvenience caused by the room odor. Our team is actively addressing this issue to ensure a more pleasant experience for our future guests. We value your input and look forward to providing you with an even more enjoyable stay next time.Sincerely,Hotel Management

Dear Jose Francisco, Thank you for staying with us and for taking the time to leave your comments. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. Thank you for the candid review. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Paul, All of us at Extended Stay America are thrilled to know you loved your time with us and enjoyed your room! Thank you for sharing your generous compliments about the staff. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Joseph, We want to extend our apologies for not providing you with a room within an acceptable time frame and for the cleanliness concerns you experienced with your room. We completely understand your frustration and the inconvenience this caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We hope you will reconsider and return, as we welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Miguel, We want to thank you for your recent stay with us and for taking the time to post your review. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope that you will consider giving us another chance to host you in the future and that we will have the opportunity to welcome you back soon.Sincerely,Hotel Management