Dear Daniel, We are thrilled you had a fantastic experience at Extended Stay America! Providing exceptional customer service, ample parking, and comfortable rooms at an affordable price is what we aim for. Your positive feedback means a lot to us, and we're delighted that we exceeded your expectations. We look forward to welcoming you back soon for another wonderful stay!Sincerely,Hotel Management

Dear Nelly, We are sorry to hear about your experience with the cleanliness of the carpet in your room. Ensuring a comfortable and clean environment for our guests is a top priority, and we regret any inconvenience or discomfort caused. Please accept our sincere apologies for falling short in this regard. Your feedback is invaluable, and we're actively addressing this issue with our housekeeping team to ensure improvements are made. We hope you will consider giving us another chance to provide you with a much-improved experience in the future. Sincerely,Hotel Management

Dear Samuel, Thank you for choosing us and sharing your experience. We are glad you had a great stay overall, but we are disappointed that we did not meet every expectation. We will address your concerns with the appropriate individuals to ensure this does not happen again. Please accept our apologies for any inconvenience. We hope to have the opportunity to better your stay should your travel plans bring you back to the city.Sincerely,Hotel Management

Dear Cristina, We are thrilled to hear that Liz provided you with excellent service during your late check-in at Extended Stay America. Our team strives to make every guest feel welcome and comfortable, and we are delighted that Liz made a positive impression on your stay. Thank you for sharing your kind words!Sincerely,Hotel Management

Dear Ron, We sincerely apologize for the unsatisfactory experience you had during your stay. It is disheartening to hear about the cleanliness issues in your initial room and the disturbance caused by noise during late hours. Your comfort and satisfaction are important to us, and we regret any inconvenience caused. We appreciate your kind words regarding our front desk staff, and we will address the noise concerns with our team to ensure a more peaceful environment for all guests. Please accept our sincerest apologies for the shortcomings you experienced, and we hope to have the opportunity to provide you with a much-improved stay in the future. Thank you for sharing your feedback with us.Sincerely,Hotel Management

Dear Linda, We are delighted to hear that you found Extended Stay America to be of good value! Providing affordable and comfortable accommodations is our priority, and we're pleased that you enjoyed your stay with us. Thank you for your positive feedback, and we look forward to welcoming you back for another great experience in the future!Sincerely,Hotel Management

Dear Neill, We sincerely apologize for the overwhelming smell of cigarettes you experienced during your stay. Providing a comfortable and pleasant environment is important; we regret failing to meet this expectation. Please know that we have a strict policy for smoking and allow only in certain areas, and we appreciate you bringing this to our attention. We are addressing this issue promptly to ensure a more enjoyable stay for our guests in the future. We hope you reconsider staying with us, as we are committed to improving our services and providing a better experience. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Oleksandr, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we take it seriously. We will address these issues with our housekeeping and maintenance teams to rectify them promptly. Our goal is to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short of your expectations on this occasion. Thank you for bringing these matters to our attention, and we hope to welcome you back in the future for an improved experience.Sincerely,Hotel Management

Dear Ramanath, Thank you for taking the time to write a review about your recent stay. Our guests' comfort and satisfaction are always our top priority; therefore, we apologize for not meeting your expectations. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Amy, Thank you for the review. We're genuinely sorry about the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and we regret that we fell short of meeting your expectations in these areas. We will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. We appreciate you bringing these matters to our attention and apologize for any inconvenience caused. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management

Dear Mary, Thank you for staying at Extended Stay America. We appreciate you taking the time to write such a kind review. Our staff works hard to ensure that each guest has an outstanding experience, so it is always nice to be recognized for a job well done. Marie will be thrilled that you singled her out with compliments. Thank you again, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Lydia, Thank you for choosing Extended Stay America. It is glad to know you had a good stay in a clean, comfortable room at a reasonable price. Please revisit us for another enjoyable experience.Sincerely,Hotel Management

Dear Jose, We sincerely apologize for the disappointing experience you encountered during your stay. It deeply concerns us that the cleanliness fell below expectations. Your feedback is taken seriously, and we are actively addressing these issues to prevent recurrence. We understand the importance of a clean and comfortable environment, especially for families. We appreciate your understanding in canceling one night and regret any inconvenience caused. Your observations are invaluable, and we hope you might reconsider, allowing us the opportunity to provide a much-improved experience in the future.Sincerely,Hotel Management

Dear Mohammad, Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that our central location was convenient for your needs. However, we regret to learn that the cleanliness standards during your stay were not up to par with our usual standards. Your comments are important to us, and we will address them with our housekeeping team to ensure that we maintain a consistently high level of cleanliness throughout the property. We appreciate your input and hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management

Dear Valerie, We appreciate your feedback on the room. Your input is valuable as we continuously work towards enhancing our guests' experience. We understand the importance of modern and updated accommodations, and we'll take your comments into consideration for future improvements. We hope to have the opportunity to host you again and provide a more satisfying stay.Sincerely,Hotel Management

Dear Dominique, Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. Your kind words noting your satisfaction with our hospitable service and clean suite are most appreciated. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Elleen, We appreciate your kind words about Cassandra's professionalism and assistance. However, we sincerely apologize for the condition of your room and any inconvenience you experienced during your stay. Your feedback is crucial, and we assure you that we are actively addressing these concerns to improve the overall guest experience. This falls short of our standards, and we regret any disappointment. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Nicole, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will stay with us again for a much-improved experience the next time your travels Sincerely,Hotel Management

Dear Tom, Thank you for being our guest at our hotel. It is nice to know you had a pleasant time here. However, we are sorry for the disappointment with the comforts of the bed in your room. In response to your review, we will instruct our team to improve our guest experience and fix the faulty areas. Our front desk team works to help you all the time. Please return on your next visit so we can provide another memorable stay.Sincerely,Hotel Management

Dear Guest, Please accept our apologies, as we never mean to disappoint our guests in any way. It's disappointing when expectations are not met, and we understand your concerns regarding the room availability and the state of the property. We appreciate your kind words about our front desk associate, and we're glad we were able to accommodate your needs for four beds. However, we understand that this situation could have easily been avoided, and it will be shared with the concerned teams to address the issues you've raised and work towards improvements. Moreover, we regret not meeting your expectations regarding our complimentary breakfast. We hope to have the opportunity to welcome you back and provide a more positive experience in the future. Sincerely,Hotel Management

Dear Joselyn, Thank you for your review and for sharing your feedback. It will be a pleasure to share your compliments with the team members who assisted you. However, we genuinely regret the concerns you described. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to have the opportunity to make your next stay with us outstanding in every aspect.Sincerely,Hotel Management

Dear LYNN, Thank you for choosing our hotel and letting us know about your stay. We are delighted you had a positive experience with our check-in service. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest. Rest assured, we will take the necessary steps to address the issues you have raised. We want every guest to have a seamless visit, and we hope you will revisit so we can show you our devotion to outstanding hospitality in all areas of our hotel.Sincerely,Hotel Management

Dear Sheila, Thank you for your wonderful review of Extended Stay America! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to our beautiful city.Sincerely,Hotel Management

Dear Elisabeth, Thank you for your feedback. We appreciate your generous comments about our spacious room and devoted staff. However, we apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely, Hotel Management

Dear Reyna, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concern seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management

Dear Genesis, We deeply regret to hear about your disappointing experience at our property. Your detailed feedback is truly concerning, and we want to express our sincerest apologies for the cleanliness issues you encountered. This is not the standard we strive to uphold, and we appreciate you bringing it to our attention. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect with them directly for the resolution of concerns. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future.Sincerely,Hotel Management

Dear Paul, Thank you for choosing us and sharing your review. We appreciate your feedback about your stay. We apologize for the inconvenience you faced with the room type and the unusual smell. Your comments are important to us and will help us address these issues. We aim to provide a comfortable environment, and your input is invaluable as we work to improve our services. We hope to make your next visit more enjoyable and provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Nicholas, Thank you for choosing us and sharing your review. We appreciate your feedback about your experience. We're sorry to hear that the room didn't meet your expectations regarding cleanliness and updates. Your comments are valuable, and we will work to ensure the accuracy of our online images. We strive to provide a comfortable and welcoming atmosphere for our guests, and we hope to have the opportunity to make your next stay more enjoyable. Sincerely,Hotel Management

Dear James, Thank you for being our guest. We're sorry to learn about your unsatisfactory experiences during your recent visit. Your comments regarding your time with us are greatly appreciated, as they help us identify areas for improvement. We apologize for any confusion regarding the amenities at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. Also, we regret your disappointment with the breakfast choices not meeting your expectations. Your feedback is invaluable and is shared with the team for improvement. We would be honored if you considered giving us another opportunity to provide you with a much-improved experience.Sincerely,Hotel Management

Dear Crissy, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Richard, Thank you for choosing us and sharing a review of your stay. We appreciate your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the room's heater/AC and any shortcomings in amenities. Guest feedback is invaluable to us, and we will use your comments to improve our services continually. Our goal is to ensure that all our guests have a comfortable stay, and we hope you'll consider staying with us again in the future to experience the improvements we make based on valuable input like yours. Thank you for taking the time to share your thoughts.SincerelyHotel Management