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Recensioni per Holiday Inn Los Angeles - LAX Airport, an IHG Hotel

3 out of 5
Holiday Inn Los Angeles - LAX Airport, an IHG Hotel
9901 S La Cienega Blvd, Los Angeles, CA

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 1476 su 3402 recensioni" "
Valutazione di 8 - Buono. 933 su 3402 recensioni" "
Valutazione di 6 - Soddisfacente. 456 su 3402 recensioni" "
Valutazione di 4 - Scarso. 252 su 3402 recensioni" "
Valutazione di 2 - Terribile. 285 su 3402 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

7,6/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

8/10 Buono

marcella

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Personale gentile
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 27 apr 2024
Thank you for your kind words about our staff at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We are delighted to hear that you appreciated the friendliness of our team. We strive to provide exceptional service and it's wonderful to know that we have met your expectations. We look forward to welcoming you back soon for another pleasant experience.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

2/10 Terribile

Valeria

Ho soggiornato una notte durante uno sciopero del personale. Non ci avevano avvisato, non ci hanno fatto lo sconto i scioperanti sotto le finestre con tamburi e corni… giorno e notte
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Service, il giorno 14 ago 2023
Gentile Valeria,Grazie per essere stato con noi, mi dispiace tanto che il tuo soggiorno non sia stato piacevole. Lo sciopero è in corso negli hotel di Los Angeles. Ci scusiamo per gli eventuali disagi causati se desideri discuterne ulteriormente, contatta un team di gestione al 310 649 5151. Grazie,Gestione

8/10 Buono

Luigi

Soggiorno di 1 notte a giugno 2022

2/10 Terribile

Sasikumar

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were on strike the afternoon I checked in. All I wanted was a good night's sleep after a long road trip and they started screaming again from 6am the next day waking me up. Room was very noisy due to its location next to emergency door that was being opened every few mins. Another guest staying in a nearby room was banging the door all night long, I assumed they must be high on something and was scared to even approach them. Overall the money I paid for this room is a complete waste. Will never go back again to this place.
Soggiorno di 1 notte a maggio 2024

8/10 Buono

Dannell

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
What i didn't like about the property your paying for a room and have to pay to park on the property
Soggiorno di 1 notte a maggio 2024

8/10 Buono

MIKIO

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
空港へのシャトルバスの時刻表があると、より分かりやすい
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Shona

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very helpful staff.
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 3 mag 2024
We're delighted to hear that you found our staff helpful! Our team strives to provide friendly and professional service, so it's wonderful to know that this was reflected during your visit. Thank you for choosing Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We look forward to welcoming you back in the future.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Eccellente

MARCO

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was close to the airport and offered shuttle service from and to the airport.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 3 mag 2024
We appreciate your feedback, Marco! It's wonderful to hear that you found our location convenient and the complimentary shuttle service to and from the airport beneficial. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel, on your next trip.

8/10 Buono

Sadith, Provo

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 4 mag 2024
Thank you for sharing your 4-star rating at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're delighted to hear that you had a pleasant stay and appreciated our services. Your feedback is invaluable in helping us maintain and improve our service standards. We look forward to welcoming you back in the future for another enjoyable stay.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Eccellente

Irvin

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Todo estubo bien nadamas falto el desayuno gratis
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 3 mag 2024
Gracias por compartir su experiencia en Holiday Inn Los Angeles - LAX Airport. Nos alegra saber que todo estuvo a su agrado. Lamentamos que haya echado de menos el desayuno gratuito. Apreciamos mucho sus comentarios y esperamos tener el placer de recibirlo nuevamente en nuestro hotel. Sinceramente,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

8/10 Buono

Angelika

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Good location
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 3 mag 2024
Thank you for your 4-star rating, Angelika. We are glad to see that you saw value in our property. We look forward to welcoming you again at Holiday Inn Los Angeles - LAX Airport.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Eccellente

Lealee

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff are helpful and polite
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 3 mag 2024
We're delighted to hear that you found our staff helpful and polite! Our team strives to provide friendly and professional service, so it's wonderful to know that this was reflected during your visit. Thank you for choosing Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We look forward to welcoming you back in the future.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Eccellente

Beth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Out of hotels that I've stayed at LAX area, this had been the nicest. It's clean and staff were very caring. Lots of options for food. Just wish this long standing strike would be resolved. It's been going on for a long time and several hotels have had people striking, marching around the front with megaphone and drums...this is one of them.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 3 mag 2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport. We're thrilled to hear that you found our hotel to be the nicest in the LAX area and appreciated the cleanliness and the caring nature of our staff. It's also great to know that our variety of food options met your expectations. We understand your concerns regarding the ongoing strike and appreciate your patience and understanding as this external issue is being resolved. We look forward to welcoming you back and hope to exceed your expectations once again in the future.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

6/10 Soddisfacente

Eliana

Non mi è piaciuto: Personale e servizio
I did not like The smell from carpet in the hallway The hotel looks very old
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 3 mag 2024
We appreciate your feedback regarding the smell from the carpet in the hallway and your observations about the hotel's appearance. We continuously strive to maintain our facilities and take your comments seriously as they help us identify areas where we can improve. Thank you for bringing these issues to our attention, and we hope to have another opportunity to welcome you back.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Eccellente

Jacquelyn, Seattle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I enjoyed my brief stay at this holiday inn as it was clean and safe. The check in and out were very easy and the customer service was solid.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 3 mag 2024
We're thrilled to hear you enjoyed your stay at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel! It's wonderful that you found our hotel clean and safe, and that the check-in and check-out processes were smooth. We also appreciate your kind words about our customer service. Thank you for choosing us for your visit, and we look forward to welcoming you back soon.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

2/10 Terribile

Hirotaka

Non mi è piaciuto: Personale e servizio
Check-in took very long time
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 3 mag 2024
We appreciate your feedback regarding the check-in process at our hotel. We understand how important a swift check-in experience is for our guests. We are continually looking for ways to improve our service and your comments are invaluable in this process. We hope to offer you a more efficient experience in the future.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

6/10 Soddisfacente

Maria

Mi è piaciuto: Personale e servizio
Las alfombras de los cuartos están viejas y huele a humedad
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 3 mag 2024
Gracias, Maria, por compartir sus comentarios sobre su estancia en Holiday Inn Los Angeles - LAX Airport. Lamentamos saber que las condiciones de las alfombras y el olor en su habitación no fueron satisfactorios. Apreciamos que nos haya informado sobre este problema y lo tomaremos en cuenta para asegurar que proporcionamos una experiencia agradable para todos nuestros huéspedes. Esperamos tener la oportunidad de recibirle nuevamente y mejorar su experiencia.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX

4/10 Scarso

James

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
R arrived from New Zealand after a 12-hour flight to be met with them not honoring our reservation. They then proceeded to come up with various stories why we didn’t have a room… from they had sent us an email that they were unable to process our charge card to telling us that we were sent an email telling us reservation was cancelled. When asked for a copy of this email there were crickets. Then they said they had decided to cancel all bookings that were not covered because of company policy to that issue. Then it switched to “ it was a leadership decision because they were overbooked!! Here I the kicker… a text message we received on the morning prior to our hotel arrival. Hello James, our team can't wait to welcome you to Holiday Inn Los Angeles - LAX Airport! We have you arriving 04/28/2024 and 04/29/2024. If you have any questions about your stay please don't hesitate to text us. As a friendly reminder, check-in time is anytime after 3 pm. The Spot Restaurant is open from 5 pm to 10.30 pm daily. We look forward to seeing you soon! If you need our Shuttle reply "Shuttle Info". It was only when I asked for the Holiday Inn executive number that the set suddenly found a room. Never again will we stay there nor would we recommend. Other guests standing in line came by to compliment us on handling them and keeping their feet to the fire!
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 3 mag 2024
Thank you for sharing your experience, James. We sincerely apologize for the confusion and frustration caused during your check-in process. Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

8/10 Buono

Karina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 3 mag 2024
Thank you for sharing your experience, Karina. We are thrilled to hear that you enjoyed your stay at Holiday Inn Los Angeles - LAX Airport. It's wonderful to know that our services met your expectations. We look forward to welcoming you back in the future for another pleasant visit.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

8/10 Buono

Koby

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Todos bien
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 3 mag 2024
Thank you for your feedback, Koby. We're glad to hear that everything was to your satisfaction. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel, on your next visit!Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

6/10 Soddisfacente

Claudia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Eu já esperava poucas opções de restaurantes e lojas por conta da localização do hotel. Não vou surpresa
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 3 mag 2024
Agradecemos seu feedback sobre a sua estadia no Holiday Inn Los Angeles - LAX Airport. Entendemos suas expectativas quanto às opções de restaurantes e lojas próximas devido à localização do nosso hotel. Sempre buscamos oferecer a melhor experiência possível aos nossos hóspedes e valorizamos muito seus comentários. Esperamos ter a oportunidade de recebê-la novamente em breve.

8/10 Buono

Brian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Property well located for quick access via 24 hour shuttle to and from LAX, which was a primary consideration in selecting it. Rooms could use a little maintenance (e.g. our tub/shower leaked across the bathroom floor and there was evidence this had happened before). Check-in was easy and staff was professional.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We're glad to hear that the location and our 24-hour shuttle service met your needs effectively. We also appreciate your feedback regarding the maintenance issues in the room, specifically the tub/shower, and we will address this promptly. It’s great to know that the check-in process was smooth and our staff conducted themselves professionally. We look forward to welcoming you back in the future for another pleasant stay.

10/10 Eccellente

Jennifer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 29 apr 2024
Thank you, Jennifer, for sharing your wonderful experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We are thrilled to hear that you enjoyed your stay with us. Our team is committed to providing exceptional service, and it's always rewarding to receive such positive feedback. We look forward to welcoming you back soon for another pleasant stay!

10/10 Eccellente

Kaija

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed for a night during our layover and it was very convenient with aiport transportation included.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 28 apr 2024
We're delighted to hear that you found our airport transportation convenient during your layover stay. Thank you for choosing Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We look forward to welcoming you again in the future.

10/10 Eccellente

Demi

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I recently stayed at this hotel and had a fantastic experience. The rooms were clean, spacious, and quiet, making for a comfortable stay. The staff were friendly and attentive. I would definitely stay here again and recommend it to others
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

beckie

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Monfeee breakfast for guests
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
Thank you for your feedback regarding the breakfast options at Holiday Inn Los Angeles - LAX Airport. We're always looking to ensure our guests have a pleasant dining experience with us. Your input is invaluable and we appreciate you taking the time to share it.

8/10 Buono

LUCILA, New YorK

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I like
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
Thank you for your feedback, Lucila. We are pleased to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel, on your next trip.

8/10 Buono

Zhong

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Overall hotel is good, bed is confortable, room is big,clean. But during the waiting period for the shuttle bus I saw more than 5 Century's passed by. Aircondition too loud to affect sleep.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 27 apr 2024
Thank you for taking the time to share your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We are pleased to hear that you found the bed comfortable and the room spacious and clean. We apologize for the inconvenience caused by the shuttle bus wait times and the noise from the air conditioning unit. We appreciate your feedback as it helps us improve our guest experience. We hope to welcome you back soon for a more seamless and restful experience.

2/10 Terribile

Akshay

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
One of the worst hotels we have ever been to
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 27 apr 2024
We appreciate your feedback and sincerely apologize for the inconvenience you experienced during your stay at our hotel. We understand how important it is for our guests to have a pleasant experience, and it’s clear we fell short in this instance. Your comments have been shared with our team to address and improve our service. We hope that despite this experience, you might consider giving us another chance to show you the high standards we strive to maintain.

10/10 Eccellente

Diego

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent service. Mr Guillermo is the best!!
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 27 apr 2024
We're thrilled to hear you enjoyed the excellent service during your stay at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel! It’s wonderful to know that Mr. Guillermo made such a great impression; we’ll be sure to share your kind words with him. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

4/10 Scarso

Kara

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Customer service needs improvement. I got charged twice but no resolution and no offer of assistance.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 27 apr 2024
Thank you for bringing this to our attention, Kara. We apologize for the inconvenience caused by the billing issue. It's important to us that such concerns are resolved swiftly and effectively. Please contact our front desk at your earliest convenience so we can rectify this matter promptly.

10/10 Eccellente

Sahilpreet

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
😀
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
Thank you for your feedback, Sahilpreet. We're delighted to hear that you had a positive experience at our hotel. Your satisfaction is our top priority, and we're thrilled that we met your expectations. We look forward to welcoming you back to Holiday Inn Los Angeles - LAX Airport, an IHG Hotel, for another enjoyable stay. Please feel free to reach out to us anytime if you need further assistance or have any suggestions.

8/10 Buono

Jamie

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property overall was ok and clean. Staff was nice. However after a long day of travel we woke up at 6 am the next morning to people yelling, pots and pans being banged together, someone with a horn (non-stop). There were protestors at the front door protesting some sort of contract. Wouldn’t let people in or out without harassing them. This went on for about an hour or two before they left. Plus there is a 40 dollar a day parking fee which is completely ridiculous!
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 27 apr 2024
Thank you for sharing your feedback on your recent stay at Holiday Inn Los Angeles - LAX Airport. We are pleased to hear that you found our property clean and our staff friendly. However, we apologize for the disturbance caused by the protestors early in the morning. We understand how important a peaceful environment is for our guests, especially after a day of travel. Your comments regarding the parking fee have been noted, and we continually strive to balance the cost with the convenience and security provided. We value your input and hope to have the opportunity to welcome you back for a more tranquil experience.

10/10 Eccellente

GABRIELA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lo único malo del hotel es que su bus pasa cada 1 hora y son muy pequeños para todas las personas que tienen esperando
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
Gracias por compartir su experiencia con nosotros. Lamentamos los inconvenientes que experimentó con la frecuencia y capacidad de nuestro servicio de transporte. Valoramos mucho sus comentarios y los tendremos en cuenta para evaluar posibles mejoras en nuestro servicio. Apreciamos que se haya tomado el tiempo para informarnos sobre este aspecto de su estancia y esperamos tener la oportunidad de ofrecerle una experiencia más satisfactoria en el futuro. Gracias por elegir Holiday Inn Los Angeles - LAX Airport.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Eccellente

Marbien

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
kids love the pool and the beds.. also the soap, lotion, shampoo and conditioner provided. the only negative was no microwave on our room and there’s water mark on the carpet that seems like a bit old building. But overall, it’s a nice hotel
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport. We're delighted to hear that your kids enjoyed the pool and that the amenities in our rooms added to your comfort. We apologize for the inconvenience caused by the lack of a microwave and the water mark on the carpet. Your feedback is valuable and helps us improve our guest experience. We appreciate your kind words about our hotel and look forward to welcoming you back soon!Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Eccellente

JR, Las Vegas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
Thank you, JR, for sharing your wonderful experience at Holiday Inn Los Angeles - LAX Airport. We are thrilled to hear that you enjoyed your stay and appreciated our dedicated team's efforts to provide excellent service. Your feedback is invaluable and motivates us to continue enhancing our guest experience. We look forward to welcoming you back soon!Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Eccellente

Katherine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was clean, the bed was very comfortable, close to the airport, the staff was helpful.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
We're thrilled to hear that you enjoyed your stay at Holiday Inn Los Angeles - LAX Airport! It's wonderful to know that you found our accommodations clean and comfortable and our location convenient for your travels. We're also glad that our staff was able to assist you effectively. We look forward to welcoming you back for another pleasant experience in the future. Thank you for choosing us for your lodging needs.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

8/10 Buono

Verna, Downey

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to the airport and the service staff are great!
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
Thank you for your feedback, Verna! We're thrilled to hear that our proximity to the airport and the service provided by our staff met your expectations. At Holiday Inn Los Angeles - LAX Airport, we aim to provide a welcoming and efficient experience for all our guests. We look forward to welcoming you back in the future!Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Eccellente

Michael

Viaggio di lavoro
Mi è piaciuto: Servizi
great hot shower, competent staff. Close to airport👍
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
We're thrilled to hear you enjoyed your stay at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel! It's great to know that the hot shower and the competence of our staff met your expectations, and that our proximity to the airport added convenience to your travel. We look forward to welcoming you back soon for another pleasant experience. Thank you for choosing us for your stay near LAX.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

8/10 Buono

denise, goodyear

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No instructions on when or where to find the shuttle at LAX international. Repeated emails to the hotel went unanswered. Took 2.5 hrs to locate the pick up point, and wait for rhe shuttle. Repeated calls for assistance kept getting dropped. After a 28 hour international flights, i was over it. Key card failed twice, elevator stopped on 4th floor and would not open, i needed the 8th floor. Staff were kind. Room was lovely but very noisy. Unable to sleep.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
Thank you for your feedback, Denise. We apologize for the difficulties you experienced with the shuttle service and the lack of response to your emails. We are looking into these communication issues to better assist our guests in the future. We regret to hear about the inconveniences with the key card and elevator, and we appreciate your patience as we address these matters. It's great to know our staff were kind and that you found the room lovely, although we are sorry about the noise levels. Your comfort is important to us, and we are continually working to improve our guest experience. We hope to have the opportunity to welcome you again and provide a more seamless and restful experience.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Eccellente

christina

Easy to catch free shuttle.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
We're thrilled to hear that our free shuttle service met your expectations and provided convenience during your stay at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. Thank you for sharing your positive experience, and we look forward to welcoming you again soon!Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

4/10 Scarso

Kathy

Viaggio di gruppo
Non mi è piaciuto: Condizioni e dotazioni della struttura
I was given a room with no shower curtain, I was so tired from my 15 hour flight back from Australia I didn’t notice till it made a major water problem on the bathroom floor. The other major problem I had was the shuttle to the airport in the morning. The driver over loaded the shuttle every seat was filled he just keep putting more people and large suitcase in the aisle between us. At one point a very large suitcase fell over on my right knee !! Since we were packed in so tight there was no getting out of its path. I limped thru airports and my knee stiffened up on me during my flights. It is not an experience I ever want to repeat.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 24 apr 2024
Thank you for sharing your experience, Kathy. We sincerely apologize for the issues you encountered with the missing shower curtain and the discomfort during the shuttle service. We understand how these situations could have greatly inconvenienced you, especially after a long flight. We appreciate your feedback as it highlights areas where we can improve our guest services. We will address these concerns with the relevant departments to ensure better experience for our guests. We hope to have the opportunity to welcome you again and provide a more satisfying experience. Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Eccellente

Terri

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Conveniently located
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 24 apr 2024
We're thrilled to hear that you appreciated the convenient location of our hotel! Thank you for choosing Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We look forward to welcoming you back in the future.

4/10 Scarso

Denise

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
most offer free breakfast, not this place. was told the shuttle runs every 20 minutes, was lied too, had to Uber to make it to the airport on time. the toilet clogged up too. the noise from the people was really loud out front on strike.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 24 apr 2024
Thank you for sharing your feedback, Denise. We apologize for the inconveniences you experienced during your stay, particularly with the shuttle service timing and the toilet issue. We understand how crucial timely transportation is and regret any miscommunication that occurred. Additionally, we are sorry to hear about the noise disturbance from the strike and the plumbing problem in your room. We take your comments seriously and will address these concerns. We value your input as it helps us enhance our guest experience. We hope to have the opportunity to welcome you back for a more satisfying experience.

10/10 Eccellente

darryl

Great staff. Nice food. Updated room
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 22 apr 2024
We're thrilled to hear that you enjoyed your stay with us! It's wonderful to know that our staff made a great impression and that you appreciated the food and your updated room. Thank you for choosing Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. We look forward to welcoming you back soon!Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX

10/10 Eccellente

Imee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 22 apr 2024
Thank you, Imee, for taking the time to share your positive experience at Holiday Inn Los Angeles - LAX Airport. We are thrilled to hear that you enjoyed your stay with us. Our team is dedicated to providing exceptional service, and it's always rewarding to receive such wonderful feedback. We look forward to welcoming you back soon!

10/10 Eccellente

Kamaldeep

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good service
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 22 apr 2024
Thank you, Kamaldeep, for sharing your experience. We're delighted to know that you appreciated the service during your stay at Holiday Inn Los Angeles - LAX Airport. Our team is committed to providing exceptional service and it's wonderful to hear that we met your expectations. We look forward to welcoming you back soon!

8/10 Buono

Farah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved the breakfast and that they had dove brand things. We also got free toothpaste. I just wished the employee would smile more and also that the room was darker.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 22 apr 2024
Thank you for sharing your experience at Holiday Inn Los Angeles - LAX Airport. We're delighted to hear that you enjoyed the breakfast and the Dove brand amenities provided. We also appreciate your feedback regarding the room lighting and staff interactions, as it helps us to improve our guest experience. We hope to welcome you back soon for another pleasant stay.

2/10 Terribile

Jacqueline

The room wasn’t cleaned very well, hair pieces all over the bathroom, the sheets had a huge shoe print on them where you could clearly see the bottom of the shoe tread , also at 6:30 am they had protesters outside banging on all sorts of things as well as megaphones screaming so I was woke up out of my sleep. It lasted almost 2 hours.. I will never again stay here.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 22 apr 2024
Thank you for bringing these issues to our attention. We are truly sorry to hear about the cleanliness of your room and the disruption caused by the noise early in the morning. The comfort and satisfaction of our guests are top priorities, and it's disheartening to learn about your experience. We take your feedback seriously and have shared it with our housekeeping and management teams to review and address these concerns. We understand how important a restful stay is and apologize for falling short. We value your feedback and hope to have the opportunity to better serve you in the future.

6/10 Soddisfacente

Kevork

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
Water infitration damages in room and noisy picketing employees
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 22 apr 2024
Thank you for your feedback regarding your recent stay at our Holiday Inn Los Angeles - LAX Airport. We apologize for the inconvenience caused by the water infiltration in your room and the noise from the picketing employees. We take these issues seriously and are actively addressing them to ensure a more comfortable experience for all our guests. Your comments are invaluable as they help us improve our services. We hope to have the opportunity to welcome you back and provide a better experience.