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Recensioni per Hotel Heritage

2.5 out of 5
Hotel Heritage
12040 Garvey Avenue, El Monte, CA

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 268 su 1001 recensioni" "
Valutazione di 8 - Buono. 331 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 217 su 1001 recensioni" "
Valutazione di 4 - Scarso. 95 su 1001 recensioni" "
Valutazione di 2 - Terribile. 90 su 1001 recensioni" "

7,6/10

Pulizia

7,6/10

Personale e servizio

7,0/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

6,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Jonathan

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The lady at check in was super helpful and nice!
Soggiorno di 1 notte a novembre 2023

8/10 Buono

Si Hong

Soggiorno di 1 notte a novembre 2023

4/10 Scarso

John

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023

6/10 Soddisfacente

Paula

Mi è piaciuto: Personale e servizio
Razoável
Razoável, precisam atualizar as informações no site, a piscina é das 6 a.m ate as 6 p.m. e não as 10 p.m como esta no anúncio e o café é só de final de semana e a limpeza do quarto não e diariamente é dia sim e dia não.
Soggiorno di 6 notti a luglio 2023

10/10 Eccellente

Alma

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The website pictures don’t tell you what he truth. The front desk have many excuses for the lack of cleanliness and property maintenance.
Soggiorno di 2 notti a luglio 2023

2/10 Terribile

Norges

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Towels were thin couldn’t even dry myself
Soggiorno di 1 notte a luglio 2023

8/10 Buono

Karla

Viaggio di coppia
Mi è piaciuto: Pulizia
Great for the price, area is amazing. Property needs improvement. Overall would stay again just for the place to sleep.

2/10 Terribile

Ingrid

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It's gross
Soggiorno di 2 notti a giugno 2023
Risposta di Hotel Support, il giorno 14 giu 2023
Dear Ingrid: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

4/10 Scarso

jeron

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Good location was a plus. Management was unavailable during check-in, had to wait and wait and wait to check in. T.V. was inoperative and Management was not available. Had to change rooms to get a working T.V.
Soggiorno di 1 notte a giugno 2023
Risposta di Hotel Support, il giorno 5 giu 2023
Dear Jeron: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 Terribile

Alejandro

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
They didn’t even let me check in there so rude
Soggiorno di 1 notte a maggio 2023
Risposta di Hotel Support, il giorno 31 mag 2023
Dear Alejandro: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. Hotel Management

10/10 Eccellente

Trung

Viaggio con la famiglia
Soggiorno di 1 notte a maggio 2023
Risposta di Hotel Support, il giorno 24 mag 2023
Dear Trung: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and for letting us know where improvements were needed. We look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Second time I stay here because of the club across the street and the TV didn’t work first time and second time, the bed had a big hump in the middle
Soggiorno di 1 notte a maggio 2023
Risposta di Hotel Support, il giorno 10 mag 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

4/10 Scarso

E. Martin

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The overall stay was pleasant, however there was no breakfast provided, you needed management to gain entry to the pool, and a hidden deposit was asked upon arrival which said information was included in a confirmation Email so please read all information closely. On the plus side the location was amidst shopping centers, a bank, fast food and casual dining with freeway access minutes away.
Soggiorno di 1 notte ad aprile 2023
Risposta di Hotel Support, il giorno 1 mag 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 Terribile

LaTishea

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Poor
The service was not very nice at all. My husband went purchaes some at the store and came the peopl at the front was harrasing him telling him he trepassing on the property. Me and him checked in together at front with both our ids and made both of us felt very uncomfortable
Soggiorno di 1 notte ad aprile 2023
Risposta di Hotel Support, il giorno 19 apr 2023
Dear LaTishea: Thank you very much for taking the time to reach out to us with your concerns. We understand you have since had an opportunity to review this matter with our front office team. For the safety of our guests and team members, we do need to ensure that all guests on property are registered with our front desk prior to accessing the property. We do sincerely hope that you can empathize and understand our position in needing to enforce our hotel policies. Thank you again for your time and for staying with us.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Pretty good stay
For a last minute stay it was pretty comfy. Only down side was all the traffic noise but besides that I would definitely stay there again.
Soggiorno di 1 notte ad aprile 2023
Risposta di Hotel Support, il giorno 16 apr 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and for letting us know where improvements were needed. We look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 Terribile

Javier H

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Worst hotel ever!
I did stayed at the hotel. It's location is very bad and it is not a hotel to stay if you have a family. The neighborhood is bad. The hotel has no social areas. It is over rated. A 2.0 out of 5. I do not recommend it for families. A motel 6 it is way better than this venue. I do npt recommend it.
Soggiorno di 1 notte ad aprile 2023
Risposta di Hotel Support, il giorno 12 apr 2023
Dear Javier: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

8/10 Buono

Hao

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
need more clean, fix the bath room damage
Soggiorno di 1 notte ad aprile 2023
Risposta di Hotel Support, il giorno 10 apr 2023
Dear Hao: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and for letting us know where improvements were needed. We look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 Terribile

Leonard

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
First of all the entrance to the place is really inconvenient. Second, the entrance to where our room was located, was right at the end of the building right next to a main street where you can hear every single car go by therefore not being able to sleep. The TV did not work and the guy never showed up. It was three in the morning, and I felt like there were parties in every single room around us. The area was terrible and unsafe. Needless to say. I’ve never stayed in a place where the deposit was so high $150 bucks really? Plus an additional $10 administrative fee. This is ludicrous. I travel all the time and never get charged additional fees unless it’s Vegas. For the price I would never stay here again I don’t recommend at all.
Risposta di Hotel Support, il giorno 3 apr 2023
Dear Leonard: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

6/10 Soddisfacente

Miriam

Viaggio con la famiglia
Me cobraron 6 veces no bueno
Soggiorno di 1 notte a marzo 2023
Risposta di Hotel Support, il giorno 16 mar 2023
Dear Miriam: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

6/10 Soddisfacente

ZHUO JIAN

Soggiorno di 1 notte a marzo 2023
Risposta di Hotel Support, il giorno 1 apr 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 Terribile

Gopinath Nikhil Kumar, Seattle

Risposta di Hotel Support, il giorno 16 mar 2023
Dear Gopinath: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

4/10 Scarso

Eugenio

Risposta di Hotel Support, il giorno 16 mar 2023
Dear Eugenio: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 Terribile

Kevin

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
On12/31/2022 night shift staff, Indian guy treated to Customer is very bad. My friend smoke vape at the parking lot he yelling to my friend said can’t smoke here. But they do not put any sign to cannot smoke at hotel property. We don’t know .Even we are wrong he can said politely and tell to me, he not gonna give you the room. So the next morning I leave the message to morning shift staff and afternoon shift staff to call managers to complain about this guy. I leave the message 2 times to manager. But no one call me. The service is very bad. I’m not gonna stay this hotel again.
Soggiorno di 2 notti a dicembre 2022
Risposta di Hotel Support, il giorno 6 gen 2023
Dear Kevin: Thank you very much for taking the time to reach out to us with your concerns. We are aware of this matter, and would like to kindly remind you that there is a designated area to smoke on property. In order to ensure a comfortable experience for all of guests we must enforce our policies and prohibit smoking in non-smoking areas and guest rooms. We are sorry for any confusion that may have occurred, however our team was simply trying to provide guidance on the designated smoking area at our property. Thank you for your time and we do wish you all the best in your future lodging endeavors.

4/10 Scarso

Mara

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Risposta di Hotel Support, il giorno 16 mar 2023
Dear Mara: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

10/10 Eccellente

Brittany

Soggiorno di 1 notte a gennaio 2023
Risposta di Hotel Support, il giorno 6 gen 2023
Dear Brittany: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

8/10 Buono

Erica

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Everything
Risposta di Hotel Support, il giorno 28 dic 2022
Dear Erica: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

6/10 Soddisfacente

Cristina

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
No breakfast, plus we had to pay extra $10 fee at check in. Reception was always on the phone outside called twice to ask about breakfast no one answered until I finally went to the office.
Soggiorno di 1 notte a dicembre 2022
Risposta di Hotel Support, il giorno 28 dic 2022
Dear Cristina: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

6/10 Soddisfacente

Noemy

Mi è piaciuto: Pulizia e comfort della camera
Different experience
It was cleaned but disappointed this time around. The TV was not working. I called guest services and they never showed to fix it. Lamps were not working. Water took too long to heat up and even then it was luke warm. There was no outlet for the little coffee machine so had to move it
Soggiorno di 1 notte a dicembre 2022
Risposta di Hotel Support, il giorno 21 dic 2022
Dear Noemy: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 Terribile

crystal

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We got a room towards the end first floor, there was a room across from us looks like a big family living in that room they kept the doors open so you can see so many people inside! Plus our room the lamp was broken, no toilet paper, no towels, called front desk took them couple hrs to bring everything had to call them twice for service! Never again will book at this hotel
Risposta di Hotel Support, il giorno 16 dic 2022
Dear Crystal: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 Terribile

Gerardo

Viaggio di lavoro
Non mi è piaciuto: Pulizia e personale e servizio
Disappointing experience overall
Soggiorno di 1 notte a dicembre 2022
Risposta di Hotel Support, il giorno 8 dic 2022
Dear Gerardo: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

10/10 Eccellente

Blanca

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff members are very friendly thank you
Soggiorno di 1 notte a novembre 2022
Risposta di Hotel Support, il giorno 28 nov 2022
Dear Blanca: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 Terribile

shane

Soggiorno di 1 notte a novembre 2022
Risposta di Hotel Support, il giorno 18 nov 2022
Dear Shane: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 Terribile

Alex

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was dirty and i had a dirty bath towel and when they inspected the room to get my cash deposit back they charged me 20 for a towel that was already filthy
Soggiorno di 1 notte a ottobre 2022
Risposta di Hotel Support, il giorno 2 nov 2022
Dear Alex: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We were quite surprised to see these notes as our housekeepers providing freshly washed towels that are inspected daily, but we will certainly look into this matter. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

10/10 Eccellente

Marc

Soggiorno di 1 notte a ottobre 2022
Risposta di Hotel Support, il giorno 31 ott 2022
Dear Marc: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

10/10 Eccellente

Rosalia

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2022
Risposta di Hotel Support, il giorno 25 ott 2022
Dear Rosalia: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 Terribile

Brandie

Non mi è piaciuto: Pulizia e personale e servizio
This place is crooked. I placed a hotel reservation for the first night and they said they never seen the reservation and made me pay a higher amount on my credit card. The next night that I stayed there they ended up seeing that reservation but it was a different person that took my reservation when I went down to the office.
Soggiorno di 1 notte a ottobre 2022
Risposta di Hotel Support, il giorno 19 ott 2022
Dear Brandie: Thank you very much for taking the time to reach out to us with your concerns. We were so surprised to see these notes however as our front office team did attempt to provide you with some options while you were onsite. We were hoping that you would have felt the hospitality from our team and efforts to provide you with an enjoyable stay. We were so sorry to hear you felt otherwise. We do wish you all the best.

8/10 Buono

Harold

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a ottobre 2022
Risposta di Hotel Support, il giorno 12 ott 2022
Dear Harold: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

6/10 Soddisfacente

Marco

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Friendly staff Unfortunately the rooms have an Oder that woman’s perfume can fix
Soggiorno di 1 notte a ottobre 2022
Risposta di Hotel Support, il giorno 5 ott 2022
Dear Marco: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 Terribile

Isabella

Soggiorno di 1 notte a settembre 2022

8/10 Buono

Cynthia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I did not use the pool
Soggiorno di 2 notti a settembre 2022
Risposta di Hotel Support, il giorno 12 ott 2022
Dear Cynthia: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

8/10 Buono

Hector

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
For the price it is what it is, but this place is pretty ok compared to some the bad places I’ve been.
Soggiorno di 2 notti a settembre 2022
Risposta di Hotel Support, il giorno 7 set 2022
Dear Hector: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

8/10 Buono

Gabriel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location and room was excellent so was the customer service the only thing was the elevator the door wouldn’t close and it took about 5 try’s for it to go up finally
Soggiorno di 1 notte a settembre 2022
Risposta di Hotel Support, il giorno 5 set 2022
Dear Gabriel: Thank you so much for taking the time to leave a review for our team and for letting us know where improvement was needed. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 Terribile

William

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The night attendant was very rude. He was trying to change me $50 to park a 2nd car and when I asked him to show me a list of prices to park multiple cars and he said “I know the prices”. I responded “okay but I don’t and I want to see a list of the prices”. Then the attendant got upset and said “if you don’t trust me then you can leave.” I told him that I simply want to see a list of prices and he said the list was too long and he didn’t have time to show me. Then he said I’m not giving you a room so just leave. I had to call Expedia customer support to get my room. Also a lot of the people were loud and smoking six feet from my room door and the shower didn’t work and the TV remote didn’t turn on the TV.
Soggiorno di 1 notte ad agosto 2022
Risposta di Hotel Support, il giorno 12 ott 2022
Dear William: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

6/10 Soddisfacente

Sammy

Viaggio con la famiglia
didn't had soap for shower
Soggiorno di 1 notte ad agosto 2022
Risposta di Hotel Support, il giorno 29 ago 2022
Dear Sammy: Thank you so much for taking the time to leave a review for our team and for letting us know where improvement was needed. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

10/10 Eccellente

Lidia

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte ad agosto 2022
Risposta di Hotel Support, il giorno 26 ago 2022
Dear Lidia: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 Terribile

valerie

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not as advertised! Dirty and rude.
No microwave (as advertised) No toiletries (as advertised) No towels (unless you asked for them at the front desk and what we got where stained and old, frayed and stale and if you had any to start you had to trade them in one per one and sit there as he counted them. Pool is only open till 6 Rooms are so dirty! Had to wear socks and after a hour wearing them in the room the first hour we arrived, they were black on the bottom. Area is scetch. Dont walk out at night alone. ESA? We have one and they charged us 150 for him, even with a doctors letter. We were asked for a certificate (they clearly dont know how it works). Laundry machines and ice machine locked behind a door and cant be used. Tub was clogged and would not drain (gross). Black mold by the tub and celing. Holes in the walls and bathroom door was so dirty. No pet area to take my dog out anywhere. People who work here were rude. Should have read all the comments before reserving. They mopped the outside sidewalk (yes full pit mopping it), but cant do inside the rooms? No plastic cups for water Our fridge leaked alot We regrettably looked at the filters for the ac and cleaned them for obvious reasons. We drove 18 hours to get here. All problems were addressed with the manager and he either ignored us or shoed us away.
Beds were so old and sunken in in the middle. My back hurt bad after day 2.
Back boards were gross and had finger prints all over
Tub was dirty and would not drain
Soggiorno di 4 notti ad agosto 2022
Risposta di Hotel Support, il giorno 12 ott 2022
Dear Valerie: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

10/10 Eccellente

Rachel

Chg
Soggiorno di 1 notte a novembre 2019
Risposta di Hotel Support, il giorno 12 ott 2022
Dear Rachel: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 Terribile

Karina

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
This place is the worst there was duty clothing under my bed there was dust all over the place
Soggiorno di 2 notti a luglio 2022
Risposta di Hotel Support, il giorno 5 ago 2022
Dear Karina: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 Terribile

Carmen

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Muy sucio hasta ropa abajo de las camas
Soggiorno di 2 notti a luglio 2022
Risposta di Hotel Support, il giorno 3 ago 2022
Dear Carmen: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 Terribile

Ana, Bakersfield

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a luglio 2022