Hall

Recensioni per Radisson Hotel Louisville North

3 out of 5
Radisson Hotel Louisville North
505 Marriott Drive, Clarksville, IN

Recensioni

6,8
Valutazione di 10 - Eccellente. 397 su 1294 recensioni" "
Valutazione di 8 - Buono. 291 su 1294 recensioni" "
Valutazione di 6 - Soddisfacente. 227 su 1294 recensioni" "
Valutazione di 4 - Scarso. 187 su 1294 recensioni" "
Valutazione di 2 - Terribile. 192 su 1294 recensioni" "

7,0/10

Pulizia

7,6/10

Personale e servizio

6,8/10

Servizi

6,4/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Cherelle

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was perfect
Soggiorno di 3 notti a maggio 2024
Risposta di Sophia CSR, il giorno 23 mag 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Eccellente

Diziah

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place was truly beautiful
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 22 mag 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Eccellente

Jorge

Soggiorno di 2 notti a maggio 2024
Risposta di Sophia CSR, il giorno 23 mag 2024
Hi Jorge,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Soddisfacente

John, Long Beach

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
This property is run down. The outdoor pool in the back was empty and the exterior of the property specifically our windows, were full of cobwebs and bird poop. Thankfully, the room was really clean, but it locked a few items I feel or necessary like a microwave. Additionally, there was no coffee station in the lobby, this is probably a first for me in many many years, maybe more than a decade. The property is very conveniently located and the price was right. Also, every employee was extremely nice and helpful.
Soggiorno di 5 notti a maggio 2024
Risposta di Sophia CSR, il giorno 22 mag 2024
Hi John,Thank you for your feedback. We're glad to hear that you found the room clean, the location convenient, and our staff friendly and helpful. We regret the issues with the outdoor pool and the exterior cleanliness of the property. Your comments about the missing microwave and lack of a coffee station in the lobby are noted, and we will consider these for future improvements. We appreciate your input and hope to provide a better experience on your next visit.

8/10 Buono

Bradley

Mi è piaciuto: Personale e servizio
Staff was very friendly and helpful. The room was clean, but I would say that the outside of the hotel needs some upkeep. Parts of the building need some work. The balcony of our room had about 7 bee hives that need knocked down. And the ice machine on the 3rd floor never had ice, which was frustrating.
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 22 mag 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our staff friendly and helpful and your room clean. We regret the maintenance issues you encountered, particularly the bee hives on your balcony and the ice machine on the third floor. Your comments are important to us, and we will address these concerns promptly to improve our facilities. Thank you for bringing this to our attention, and we hope to provide you with a better experience on your next visit.

4/10 Scarso

Kendra

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
No vending machines, pool hours are ridiculous.
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 20 mag 2024
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 Eccellente

Mark

Viaggio di gruppo
Outdoor pool closed
Soggiorno di 3 notti a maggio 2024
Risposta di Sophia CSR, il giorno 20 mag 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Soddisfacente

Ashley

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
This property needs a renovation. It is quite worn down and in need of repairs. The floor tiles were broken, several leaks coming the ceilings. However, our room was clean and beds comfortable. The bathroom was very small but shower had good water pressure. The AC worked great. The staff were all friendly. Overall, it was fine for a few days but I would likely not choose to stay again.
Soggiorno di 3 notti a maggio 2024
Risposta di Sophia CSR, il giorno 20 mag 2024
Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback regarding the condition of our property, and we apologize for any inconvenience caused by the need for repairs. We're glad to hear that you found your room clean and comfortable, and that our staff provided friendly service. Your comments will be taken into consideration as we strive to improve our facilities. We understand your decision not to return, but we hope you'll consider giving us another chance in the future.

10/10 Eccellente

Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
200,000 PGAfans are crammed into every hotel in the 30 miles area. Elite basketball tournments are also checked in. High school graduationd out of state visitors. Chaotic. The hotel is clean and safe. Huge pool. Dining on property. Entertainment. Yet Staff is friendly and helpful. Obviously running on little sleep. . I will stay here again.
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 20 mag 2024
Hi Elizabeth,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 Buono

Curtis

No
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 20 mag 2024
Hi Curtis,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Scarso

Michael, London

Viaggio di gruppo, Viaggio di coppia
Each night that we stayed, our room key wouldn’t not work and they kept saying it had expired. We had to wait a very long time in the hallway before we could ever get help. The front desk worker never answered calls from the rooms. We never did reach someone in the two days that we stayed. No one ever came and cleaned our room. The bar was actually good. The drinks were made great. They have 1 pool table. And a juke box.
Soggiorno di 2 notti a maggio 2024
Risposta di Sophia CSR, il giorno 20 mag 2024
Hi Michael,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

8/10 Buono

Audrey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 20 mag 2024
Hi Audrey,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terribile

Julie

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
It was filthy and disgusting.
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 20 mag 2024
Hi Julie,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Eccellente

Gene

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convenient to river, restaurant,and actually close to downtown.
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 17 mag 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

6/10 Soddisfacente

Ronald

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
This is an older hotel without a doubt. But our room and bathroom were clean as was the lobby, the indoor pool and restaurant. The surrounding area felt a bit sketchy at night but not at all during the daytime. Staff is doing a good job. The price was fair.
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 17 mag 2024
Hi Ronald,Thank you for taking the time to leave us such a thoughtful review. We're delighted to hear that you found your room and bathroom clean, and that you enjoyed our facilities such as the lobby, indoor pool, and restaurant. Providing a clean and comfortable environment for our guests is a top priority, and we're glad to hear that our efforts were appreciated. We also appreciate your feedback regarding the surrounding area, and we're glad to hear that it felt safe during the daytime. Your kind words about our staff mean a lot to us, and we'll be sure to pass along your compliments to them. We're thrilled that you found the price fair, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. Safe travels!

10/10 Eccellente

Austria

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was wonderful staff was great rooms nice
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 17 mag 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Soddisfacente

Ashleigh

Viaggio con la famiglia
The hotel lobby area was nice, but once you move past that its dated and has a smell to it. The hotel was booked full, which made for it to be terribly loud, unorganized, and under-staffed. Elevator wait lines were terrible, large groups of people standing every which way making maneuvering to your room quite a task.
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 17 mag 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Eccellente

Timothee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I like it
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 17 mag 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terribile

Jodi

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The hotel was dirty - lobby, hallways, parking lot. They only gave us new bath towels. No new wash cloths/hand towels. The facilities were not as presented in the pics(pool/fitness center). When trying to checkout the employee was on his phone and just told me to drop the key in the basket. Will never stay here again
Soggiorno di 3 notti a maggio 2024
Risposta di Sophia CSR, il giorno 14 mag 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Buono

Audra

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
There is a beautiful pond outback that you can sit outside by the pool was clean the rooms were fairly decent so all in all was a good experience. The hotel was packed so the elevator was a little slow due to all the people but i didnt m8nd using the stairs it gave me a good workout while on our trip
Soggiorno di 2 notti a maggio 2024
Risposta di Sophia CSR, il giorno 14 mag 2024
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the beautiful pond and clean pool area during your stay. We're glad that overall, you had a good experience with us and found the rooms to be decent. We appreciate your understanding regarding the elevator wait time and are happy to hear that using the stairs provided a good workout for you. We hope to welcome you back for another enjoyable stay in the future!

4/10 Scarso

Jackie

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We had 2 rooms which were across the hall from one another, we had to kill a roach in the bathroom of one room, the paint was peeling off the shower walls in the tiny bathroom, the tv was broken, the remote was held together by electrical tape, and when they told us twice someone would come talk to us, no one came or reached out at all. Fast forward to Sunday morning, pool opens at 9am, went down to swim before check out to be told pools closed because the night crew didn’t do their job and put chemicals in. I made a comment about doing it after people check out to my daughter and the lady yelled at me that she can’t help when other people don’t do their job. Back in our room, at 9:30am the housekeeper walked in our room without knocking to see if we checked out already. Check out was noon, some of us were sleeping still. For a Radisson hotel it was not up to their standards. I will say the bartender was awesome and very helpful.
Soggiorno di 2 notti a maggio 2024
Risposta di Sophia CSR, il giorno 14 mag 2024
Hi Jackie,We're truly sorry to hear about the numerous issues you encountered during your stay. This is not the standard of service we strive to provide. We apologize for the cleanliness and maintenance concerns, as well as the inconvenience with the pool and housekeeping. Your feedback is invaluable, and we will address these issues with our team to ensure they are properly resolved. We're glad to hear that you had a positive experience with our bartender, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future with a much-improved experience.

10/10 Eccellente

Bridget

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 14 mag 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Eccellente

Peggy, Hudsonville

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 14 mag 2024
Hi Peggy,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terribile

Shelton

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nothing place was dirty and not as advertised
Soggiorno di 2 notti a maggio 2024
Risposta di Sophia CSR, il giorno 14 mag 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terribile

Shelton

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Pictures were not as advertised. Moldy smell, felt dirty inside, bugs in restroom, just overall dirty. My family and I quickly left this place.
Risposta di Sophia CSR, il giorno 14 mag 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Scarso

Judith, Carthage

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Unclean and staff was not friendly
Soggiorno di 3 notti a maggio 2024
Risposta di Sophia CSR, il giorno 14 mag 2024
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Buono

Eric

Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 14 mag 2024
Hi Eric,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Scarso

patrick

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The WiFi worked well enough for me to work but the shower had very spotty hot water.
Soggiorno di 6 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 14 mag 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

6/10 Soddisfacente

Vilius Rudra, Howell

Mi è piaciuto: Pulizia e personale e servizio
The non-smoking room stunk of cigarette smoke. The bathroom light did not work. We reported the problems to the night staff pwrson when we checked, but he was not immediately helflpful to resolve the situation. They eventually offered to switch rooms
Soggiorno di 1 notte a maggio 2024
Risposta di Sophia CSR, il giorno 14 mag 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

8/10 Buono

Morgan

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Was disappointed there wasn’t a hot tub and was hoping the outdoor pool would have been open but was not working
Soggiorno di 2 notti a maggio 2024
Risposta di Sophia CSR, il giorno 14 mag 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Terribile

Audrey

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This was a very neglected hotel.
Soggiorno di 3 notti a maggio 2024
Risposta di Sophia CSR, il giorno 14 mag 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Eccellente

Floribert

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
One thing is not nice their bathrooms already old and dirty And capenet olso are given badly smelling
Soggiorno di 2 notti a maggio 2024
Risposta di Sophia CSR, il giorno 14 mag 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 Buono

Kristie

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Close to Derby. Easy access no traffic
Soggiorno di 2 notti a maggio 2024
Risposta di Sophia CSR, il giorno 14 mag 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terribile

Jennie

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2024
Risposta di Sophia CSR, il giorno 14 mag 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Buono

Jeanne

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was perfect for our stay for the Derby. Shuttle Services were vague and unreliable
Soggiorno di 2 notti a maggio 2024
Risposta di Sophia CSR, il giorno 14 mag 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for investigation. Our team is looking forward to hosting you again soon!

2/10 Terribile

Kimberly

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Staff was nice, but that was the only thing good. The pictures of this property are severely edited and false advertising. Additionally, our reservation was cancelled 3 weeks before our trip to the Kentuck Derby, then we had to rebook at the same hotel for $300 more each night as we had no other options. Other people weren't even notified of the cancellation and they showed up with no place to sleep. Neither Expedia or the Radison was of any help. They basically did a "bait and switch" and gouged us on pricing for a subpar hotel that was falsey advetised. Ceiling tiles are rotting everywhere in this hotel due to lack of maintenance. Bed sheets were badly stained, tv's and/remotes don't work, patio door wouldn't open, and more. Someone tried to break into one of our rooms in the middle of the night. I don typically leave negative reviews, but this place was a huge misleading scam.
Risposta di Sophia CSR, il giorno 6 mag 2024
Dear Guest,Thank you for sharing your kind feedback about our staff. We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Eccellente

diane

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff at front desk and cleaning staff were great! My husband left his wedding band behind and I called to report it. Front desk staff called back and it had been found and were holding it for us! Such a relief as this was our 50th wedding anniversary trip! Thank you!
Soggiorno di 2 notti a maggio 2024
Risposta di Sophia CSR, il giorno 6 mag 2024
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

6/10 Soddisfacente

Angela

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It was Derby weekend and the hotel was booked solid. We wanted to eat after we got back from the horsetrack as well as everyone else. While the one girl and one guy they had working the restaurant were doing there best to keep up, I saw the hotel manager NOT LIFT A FINGER to help in any way. Considering the hotel was booked, they were way understaffed and that created a huge burden on the people who were there. I felt sorry for them.
Soggiorno di 2 notti a maggio 2024
Risposta di Sophia CSR, il giorno 6 mag 2024
Hi Angela,We are glad that you liked the hard-working staff. We will forward your concern about the restaurant to our team for discussion. We truly appreciate your business. Wish you a pleasant stay in the future.

6/10 Soddisfacente

Shane

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Cost for what it is, isn't fair. But, local event is what drives the price.
Soggiorno di 3 notti a maggio 2024
Risposta di Sophia CSR, il giorno 6 mag 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. You liked our local events that's great. We can't wait to see you again.

4/10 Scarso

Austin

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Property is very ran down and needs a facelift.
Soggiorno di 2 notti a maggio 2024
Risposta di Sophia CSR, il giorno 6 mag 2024
Hi Austin,On behalf of our entire team, I regret not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Buono

eric

The hotel overall was good. A little away from everything, but saving the money per night was worth the extra drive.
Soggiorno di 3 notti a maggio 2024
Risposta di Sophia CSR, il giorno 14 mag 2024
Dear Guest,Thank you for the incredible rating and review. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Eccellente

Abdirahin

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Soggiorno di 3 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 2 mag 2024
Hi Abdirahin,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Eccellente

Andrez

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We would definitely stay here again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 2 mag 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Eccellente

JORGE

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great customer service and very quietly
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Hi Jorge,Feeling very blessed that you found our hotel quiet, our customer service was great to you and you rated us 5 out of 5. Feedback like yours made our day. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

8/10 Buono

Crystal

Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 20 mag 2024
Hi Crystal,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terribile

Cacy

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 2 mag 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Soddisfacente

Dianna

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel is outdated. There were times I wondered whether or not the toilet was going to flush. Key cards kept deactivating. Would I stay here again on my own free will…no. Did it have what I needed for two nights, such as shower, toilet and bed…yes. Brighter note, the pool was larger than most other hotels I have stayed. Free breakfast would have offset some negatives, but that wasn’t the case.
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Hi Dianna,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

8/10 Buono

Ralph, Findlay

Mi è piaciuto: Pulizia e personale e servizio
None
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Dear Guest,Thank you for this amazing 4-star rating. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

6/10 Soddisfacente

Shelley

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel is very old. Pictures are deceiving. When you walk in the lobby area is very nice. Cafe is NOT open. No coffee. Hallways etc stunk of weed, rooms very outdated, TV very old a lot of the remote buttons didn’t work. Staff were not the friendliest.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Hi Shelley,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this rating and comment. We regret the inconvenience caused during your stay. Your concerns have been noted and forwarded to our team for improvement. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terribile

Molly

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Old and outdated. No continental breakfast. Not even complimentary coffee—had to pay $2.50 per cup. And it was burnt half the time. Overall, horrible experience.
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Hi Molly,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.