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Recensioni per Country Inn & Suites by Radisson, Louisville South, KY

2 out of 5
Country Inn & Suites by Radisson, Louisville South, KY
400 Paroquet Springs Drive, Shepherdsville, KY

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 407 su 1007 recensioni" "
Valutazione di 8 - Buono. 311 su 1007 recensioni" "
Valutazione di 6 - Soddisfacente. 154 su 1007 recensioni" "
Valutazione di 4 - Scarso. 82 su 1007 recensioni" "
Valutazione di 2 - Terribile. 53 su 1007 recensioni" "

7,8/10

Pulizia

8,4/10

Personale e servizio

7,8/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Extremely nice room and employees
Soggiorno di 1 notte a maggio 2024

8/10 Buono

Blake

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quick easy check in. Quiet room. Comfy bed. All i needed
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 4 mag 2024
Hello Blake,We are delighted to hear that you enjoyed our efficient check-in process, quiet rooms, and comfortable beds. Our team strives to provide a seamless experience for all our guests. If you have any further feedback or require assistance, please feel free to reach out to our management team. Thank you for choosing to stay with us!

8/10 Buono

Christopher

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was friendly, area was nice and quiet.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 4 mag 2024
Hello Christopher,We are pleased to hear that you had a positive experience with our friendly staff and enjoyed the quiet surroundings of our hotel. Your feedback is greatly appreciated as we strive to provide excellent service to all our guests.

6/10 Soddisfacente

Kari

Viaggio di gruppo
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The person checking in was polite but barely spoke. When we got to our room, the sofa sleeper had dirty sheets on it and there were no blankets or pillows to use it as a bed. When I went to the front desk to get a clean bed set, he gave me a flat sheet and nothing else. We didn’t use any of the other facilities and when we left the floors had been cleaned but the smell of cleaning product was overwhelming. I guess at least the floors are clean! The area is super convenient to the interstate and lots of food and gas options around.
Soggiorno di 1 notte a maggio 2024

6/10 Soddisfacente

JAMES

Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 1 mag 2024
Hello JAMES, We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us with any specific feedback you may have so we can address it accordingly. We hope to welcome you back in the future for an improved experience.

10/10 Eccellente

Kristine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms were nice and clean. Easy to find and plenty of parking near door. Had breakfast , but could have had a few more choices.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 28 apr 2024
Hello Kristine,We're pleased you enjoyed our clean rooms and convenient parking. We appreciate your feedback on the breakfast options and will pass it on to our team for review. Thank you for staying with us and we hope to welcome you back again soon.

2/10 Terribile

Charles

Viaggio con la famiglia
Not autistic family friendly
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 26 apr 2024
Hello Charles, We appreciate your feedback and will share it with our team. We strive to cater to a diverse range of guests' needs. Thank you for bringing this to our attention.

4/10 Scarso

Jarod

Viaggio di coppia, Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Short hot water time, Heater did not work, just blew cold air all night, couldn't even turn it off
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 25 apr 2024
Hello Jarod, We apologize for the inconvenience you experienced with the hot water and heater during your stay. Your feedback is valuable for us to improve our services and facilities for future guests. Please contact our management team directly to address any further concerns or feedback you may have regarding your stay.

2/10 Terribile

Hannah

Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My room was changed from what I asked for. My family members also paid for a room that has two queen size beds and ended up only getting a king and a pull out bed.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Hannah, We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our management team directly so they can address your concerns and feedback accordingly. Your satisfaction is our top priority, and we value your feedback to improve our services for future guests.

10/10 Eccellente

Gregg

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice place to stay. Clean and comfortable and well appointed. Has what you need
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Gregg,We're delighted to hear that you enjoyed your stay with us and found our hotel clean, comfortable, and well-appointed. Our team takes pride in providing a pleasant experience for our guests. If you have any other comments or feedback, please feel free to share them with us.

10/10 Eccellente

Sandy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Check in was easy and prompt. Our room is clean and comfortable.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 7 apr 2024
Hello Sandy,We are delighted to hear that you had a smooth check-in experience and enjoyed your clean and comfortable room. We appreciate your positive feedback and hope to welcome you back for another pleasant stay soon.

8/10 Buono

Derek, New Berlin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 4 apr 2024
Hello Derek, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Buono

Mary

Bathtub was not flat and did not feel safe. Great water pressure and comfortable bed
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 29 mar 2024
Hello Mary,We appreciate your feedback on the bathtub and are glad you enjoyed the water pressure and bed comfort. Your comments are valuable to us.

10/10 Eccellente

brenda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
N/A
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 29 mar 2024
Hello brenda,We appreciate you taking the time to share your feedback with us. Guest satisfaction is our top priority, and for any further concerns or suggestions, please feel free to reach out to our management team directly. Thank you for choosing our hotel for your stay.

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like this Hotel. Its very nice and clean if the price is not to high .i like to stay here. Its nice and has access to the river
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 6 mar 2024
Hello Robert,We are thrilled to hear that you enjoyed your stay at our hotel and found it nice and clean. We're glad you appreciated our location by the river. We hope to welcome you back soon for another enjoyable stay!

6/10 Soddisfacente

Debra

Viaggio di coppia
Non mi è piaciuto: Pulizia e servizi
Our room was fine for one night but right when we walked in the room there was a smell that reminded me of stale smoke that someone tried to clean out. The spread on one of the beds had stains and the bathtub had a stain that almost looked like blood. I appreciate reviews that help me choose properties. We would not stay here again.
Risposta di Manager, il giorno 2 mar 2024
Hello Debra,Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations. Your comments will be shared with our team for review and improvement. We value reviews like yours as they help us enhance the experience for future guests. If you have any further concerns, please do not hesitate to contact our management team.

6/10 Soddisfacente

Beverly, Columbia

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
For the most part the hotel was okay. It is dated. Could utilize some upgrades but has everything you need. Only going to stay about 8 hours due to early flight and late checkin. The issue is that with getting up it was discovered that the duffet/ comforter was grossly dirty. Really couldn’t identify what was on it but it wasn’t pleasant to see. Really need to check for bedding cleanliness.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 27 feb 2024
Hello Beverly, Thank you for sharing your feedback with us. We appreciate your comments on the hotel's condition and amenities. Rest assured, we take all guest feedback seriously for continuous improvement. We recommend guests to reach out directly to our management team for any post-stay concerns or assistance.

6/10 Soddisfacente

Shannon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 18 feb 2024
Hello Shannon,We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us directly with any feedback so we can address any concerns you may have. We value your input and hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Eccellente

Joshua

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 2 feb 2024
Hello Joshua,We are thrilled to hear that you had a fantastic experience during your stay with us! We strive to provide exceptional service to all our guests. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another memorable stay!

2/10 Terribile

Mary

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Mary, We're sorry to hear that your experience didn't meet your expectations. Please reach out to our hotel directly to discuss any concerns you may have so that we can address them promptly. Your satisfaction is our top priority.

10/10 Eccellente

Mike

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Came in from out of town to attend an event at the adjacent convention center. Staff is friendly, rooms and hallways are clean and spacious, and breakfast is nice enough. Great value, too!
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 30 gen 2024
Hello Mike,Thank you for sharing your positive experience at our hotel. We are pleased to hear that our friendly staff, clean and spacious rooms, and nice breakfast contributed to your satisfaction. We appreciate your feedback and hope to welcome you back in the future.

10/10 Eccellente

Peggy

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Peggy,Thank you for choosing to stay with us! It means so much to us to see your positive ratings regarding your experience. I hope you will return to see how we continue to grow and evolve.

8/10 Buono

Jill

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 17 gen 2024
Hello Jill, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Buono

Mary

Mi è piaciuto: Pulizia e comfort della camera
Customer service was very good. The room was nice and clean, bathroom was clean but very dated. Nice breakfast in the morning. And small but decent workout room.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 13 gen 2024
Hello Mary,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our customer service to be excellent and that you enjoyed the cleanliness of your room. We appreciate your input regarding the bathroom and will take it into consideration for future improvements. Additionally, we're glad you enjoyed our breakfast and found our workout room to be suitable for your needs. We hope to welcome you back for another pleasant stay in the future.

8/10 Buono

Scott

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 9 gen 2024
Hello Scott,We appreciate your review and are glad to hear that you had a positive experience during your stay with us. Should you have any additional feedback or suggestions, kindly contact us directly so that we may address them accordingly. We hope to welcome you back in the future for another enjoyable stay.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Just passing through
Picked hotel on stop back home after visiting family. Room was a good size, clean & breafast better than expected
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 2 gen 2024
Dear Guest,Thank you for choosing our hotel for your stop back home after visiting family. We're glad to hear that you found the room to be clean and of a good size. It's great that our breakfast exceeded your expectations. We hope to welcome you back in the future.

10/10 Eccellente

bertha

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 28 dic 2023
Hello bertha,Thank you for your review! We are delighted to hear that you had a wonderful stay at our hotel. We strive to provide exceptional service and a great experience for all our guests. We value your feedback and look forward to welcoming you back in the future.

10/10 Eccellente

Diana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 16 dic 2023
Hello Diana,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. We hope to have the opportunity to welcome you back in the near future.

10/10 Eccellente

Michelle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything went smooth
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 16 dic 2023
Hello Michelle,Thank you for your feedback! We are delighted to hear that your stay with us was a smooth experience. We strive to provide excellent service and we appreciate you mentioning it. If you have any future travel plans, we would love to welcome you back to our hotel.

10/10 Eccellente

Dorothy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 13 dic 2023
Hello Dorothy,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had a fantastic experience with us. If you have any further comments or if there is anything else we can do to make your next stay even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Eccellente

Sarah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice, clean, comfortable room. Had the best breakfast out of all the hotels I’ve ever been too. You can pay your incidental deposit in cash and get it back the next morning. I rate 5 stars
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 7 dic 2023
Hello Sarah,Thank you for your positive feedback on our clean and comfortable rooms. We're thrilled to hear that you enjoyed our breakfast, it means a lot to us! We also appreciate your mention of our convenient cash incidental deposit policy. We strive to provide exceptional experiences for our guests and we're glad we could meet your expectations. We hope to welcome you back again in the future.

10/10 Eccellente

Henriette M

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
this was our 15th time staying at this property. we will stay here again
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 7 dic 2023
Hello Henriette M,Thank you for your loyalty and feedback. We are glad to hear that you intend to stay with us again in the future. We appreciate your continued support and hope to provide you with an even more enjoyable stay next time.

2/10 Terribile

Lorna

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Staff was not very friendly, not rude or anything. Just could have been a little friendly. The bathroom could have used a little help as far as the walls & a little cleaner. There was rust on the walls & the paint was peeling from the humidity from hot showers. The breakfast could have been better, just mediocre. Room smelled clean & the bed was okay. I prefer a softer mattress. Air unit was quiet, I prefer a little louder to drown out other noises. Probably most ppl prefer quiet. Hotel is right by the interstate & outside was noisy, but inside wasn’t. Convenient to stores & food places. I would stay again.
Soggiorno di 3 notti a novembre 2023
Risposta di Manager, il giorno 2 dic 2023
Hello Lorna, Thank you for sharing your feedback with us. We appreciate your comments about our staff and will take them into consideration for future training opportunities. We apologize for any inconvenience you experienced with the condition of the bathroom and will work on improving this area. We understand your preference for a softer mattress and will note that for your future stays. We're glad to hear that the air unit met your expectations. Thank you for mentioning the convenient location of our hotel. We look forward to welcoming you back in the future.

10/10 Eccellente

Charles

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 29 nov 2023
Hello Charles,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We value your input and hope to welcome you back soon!

8/10 Buono

Kaylea

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I feel like there shouldn’t be a fee for checking in early.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 29 nov 2023
Hello Kaylea,Thank you for sharing your feedback with us. We understand that early check-in fees can be an inconvenience. We kindly recommend checking our website or contacting our front desk for information regarding our check-in policy, as it can vary based on availability and demand. We appreciate your understanding and hope to host you again in the future.

6/10 Soddisfacente

Jason

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I like the layout of the hotel and the staff was accommodating but the entire hotel and rooms need a deep cleaning. The hot tub was closed and boarded up. There was a broken window in the pool area. The sheets had to be changed on both beds because they were dirty, which they did immediately. The breakfast was decent. It wasn't a bad stay but could've been so much better with a few little touches.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 8 nov 2023
Hello Jason,Thank you for your recent stay at our hotel. We appreciate your positive feedback regarding our layout and accommodating staff. We apologize for any inconvenience caused by the cleanliness issues you mentioned. We'll definitely look into your concerns and take appropriate actions. We regret to hear about the hot tub closure and broken window in the pool area. We're glad our team promptly addressed the issue with the sheets, and we're pleased to hear you enjoyed our breakfast. We value your feedback and will strive to make improvements for a better guest experience in the future.

10/10 Eccellente

Kenneth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 2 nov 2023
Hello Kenneth,Thank you for taking the time to share your rating. We appreciate your feedback and are thrilled to hear that your experience exceeded expectations. We strive to provide exceptional service to all our guests and we are delighted that we were able to meet your needs. We hope to welcome you back again in the future for another outstanding stay.

8/10 Buono

Shawn

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stink bugs in room
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 1 nov 2023
Hello Shawn, We apologize for any inconvenience caused by the presence of stink bugs during your stay. Our team works diligently to maintain a high level of cleanliness and pest control in our hotel. We appreciate your feedback and will address this matter with our housekeeping department. Thank you for bringing this to our attention.

8/10 Buono

Luke

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Would stay again
Great helpful staff and very spacious suite would stay again. Also we liked that the cleaning lady wasn’t there at 8am like other places we’ve stayed to root us out or come in and clean while still in the room. Very uncomfortable feeling. Cons hot tub isn’t in working order and it seemed we had a whole cheer team above us practicing there routine all hours of the night. Once again nothing really to do with the establishment or staff itself.
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 31 ott 2023
Hello Luke,Thank you for sharing your experience with us. We're glad to hear that you found our staff helpful and enjoyed the spacious suite. We apologize for the inconvenience caused by the hot tub and the noise from other guests. We appreciate your understanding that these issues were beyond our control. We hope to welcome you back for another enjoyable stay in the future.

8/10 Buono

John

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Noisy air conditioner. Noise from freeway. Breakfast a little disappointing.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 21 ott 2023
Hello John,We apologize for the inconvenience caused by the noisy air conditioner and freeway noise. We'll do our best to improve the sound insulation. We appreciate your feedback on the breakfast and will take it into consideration for future improvements.

10/10 Eccellente

Amy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I LOVED EVERYTHING
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 21 ott 2023
Hello Amy,Thank you for your kind words! We are delighted that you had such a wonderful experience at our hotel. We hope to welcome you back again soon!

6/10 Soddisfacente

Jose

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 6 notti a settembre 2023
Risposta di Manager, il giorno 28 set 2023
Hello Jose,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terribile

Carolyn

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bad Experience Overall!
It was dirty, smelly, and uncomfortable. I felt as if I needed to keep one eye open all night in case someone tried to break in the room.
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 27 set 2023
Hello Carolyn, Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

10/10 Eccellente

Troy

Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 17 ott 2023
Hello Troy,Thank you for your perfect rating! We're delighted to hear that you had such a great experience with us. We can't wait to welcome you back again soon!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 24 set 2023
Dear Guest,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Scarso

Kristen

Mi è piaciuto: Pulizia e comfort della camera
The stay could have been better. The exhaust fan didn’t work, the shower didn’t drain, my feet were basically swimming while I was showering. The toilet had to be flushed 2-3 times to even get anything down The bed sheets smelled like wet dog, and we had a sign on our door asking for maid services to service room, it’s like they only made the bed again instead of changing out sheets. They sent a text out asking how the stay was, I informed them and didn’t seem like anything was done and it said management would reach out to us, they never did.
Soggiorno di 3 notti a settembre 2023
Risposta di Manager, il giorno 21 set 2023
Hello Kristen ,Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terribile

Greg

Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 10 ott 2023
Hello Greg, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Eccellente

Stacy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent
Breakfast was not the greatest bit everything else was great. Check in fast and easy. Front desk guy was very nice and friendly. If we come through again will stay
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 17 set 2023
Hello Stacy,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our breakfast and your comments about our front desk. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 Buono

Paul

Mi è piaciuto: Pulizia, personale e servizio, servizi
Property looks good. Bathroom tube needs updating
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 10 set 2023
Hello Paul,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our property. We hope to see you again in the future. Thank you for your valuable business.

8/10 Buono

Robin

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bad communication
We had cancelled our reservation and they said that they would not charge us and they did charge us for 1 night we think that is so wrong
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 2 set 2023
Hello Robin,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We appreciate you taking the time to share your experience.