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Recensioni per DoubleTree by Hilton Makkah Jabal Omar

DoubleTree by Hilton Makkah Jabal Omar
Ash Shubaikah Jabal Omar, Makkah

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 396 su 554 recensioni" "
Valutazione di 8 - Buono. 95 su 554 recensioni" "
Valutazione di 6 - Soddisfacente. 31 su 554 recensioni" "
Valutazione di 4 - Scarso. 11 su 554 recensioni" "
Valutazione di 2 - Terribile. 21 su 554 recensioni" "

9,2/10

Pulizia

9,0/10

Personale e servizio

9,0/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

9,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Abul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property facilities are very good. Getting to Haram Sharif is little difficult for older people due to slope and distance.
Soggiorno di 5 notti ad aprile 2024
Risposta di ., il giorno 6 mag 2024
Dear Abul,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property, and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Guest Relation Team- Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Mohammad

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very good
Soggiorno di 7 notti ad aprile 2024
Risposta di albatul alkhuzaee, il giorno 1 mag 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah

8/10 Buono

Koumri

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Transportation
Soggiorno di 5 notti ad aprile 2024
Risposta di ., il giorno 29 apr 2024
Dear Koumri,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Guest Relation Team- Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Buono

Amir

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent property
Soggiorno di 1 notte ad aprile 2024
Risposta di albatul alkhuzaee, il giorno 27 apr 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Buono

Schahine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bad buffet
Soggiorno di 3 notti ad aprile 2024
Risposta di albatul alkhuzaee, il giorno 15 apr 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Buono

Abdulhakim

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 8 notti ad aprile 2024
Risposta di hanouf, il giorno 19 apr 2024
Dear Abdulhakim,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards.Guest Relation Team - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

6/10 Soddisfacente

Mohammed

Viaggio con la famiglia
Mi è piaciuto: Servizi
The room carpet was spotty and dirty.
Soggiorno di 1 notte a marzo 2024
Risposta di albatul alkhuzaee, il giorno 5 apr 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time. Rest assured that your feedback have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was almost perfect. The check in was smooth and quick. Anmar Emad the supervisor was super in hospitability and service. The room service were great. The house keeping was top. Highly recommended.
Soggiorno di 2 notti a marzo 2024
Risposta di albatul alkhuzaee, il giorno 5 apr 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

6/10 Soddisfacente

Arif Bilal

Viaggio con la famiglia
Mi è piaciuto: Servizi
Alhamdulillah the stay itself went well. Be aware there is no official hotel shuttle service available to the haram. There are other hotels shuttle service nearby which some guests use. I am not sure if this is the same outside of Ramadan. It is not a far walk, however could be difficult for elderly visitors. As there is some up hill walking. Unfortunately, right after checking out I was very disappointed with the service, I had kindly requested to have my luggage brought down to the lobby. This was delayed by around 30 mins, which led to me missing my train to Madinah.
Soggiorno di 2 notti a marzo 2024
Risposta di albatul alkhuzaee, il giorno 5 apr 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Buono

Fatima Zohra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di albatul alkhuzaee, il giorno 5 apr 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Mirza

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice clean hotel. Friendly staff.
Soggiorno di 1 notte a marzo 2024
Risposta di albatul alkhuzaee, il giorno 30 mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Jabir

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di albatul alkhuzaee, il giorno 21 mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Buono

Mamun

Mi è piaciuto: Pulizia, personale e servizio, servizi
Room service person Mr. Harun Ur Rashid did great job for me. He is a complete professional employee. I appreciate his everyday service. I received best service from him. Front desk service needs to be more professional and transparent. They changed my room which I was booked. But front desk lady hide it.
Soggiorno di 3 notti a febbraio 2024
Risposta di albatul alkhuzaee, il giorno 18 mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Mohammad

Soggiorno di 6 notti a marzo 2024
Risposta di albatul alkhuzaee, il giorno 5 apr 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Khaled

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro, Viaggio con la famiglia
Excellent hotel but the area of Iftar had no AC
Soggiorno di 2 notti a marzo 2024
Risposta di albatul alkhuzaee, il giorno 16 mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

2/10 Terribile

Ahmed

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Worst customer service ever They don’t answer the phone I had to call so many times When they answered they were so rude and just hanged up on me Had emergency they refused to do any modifications to dates even with fees I never thought Hilton group had double standards depending on the country
Soggiorno di 6 notti a marzo 2024
Risposta di albatul alkhuzaee, il giorno 15 mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time. we will be grateful if you share any contact method, for us to hear your feedback. Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Nesahudin

Amazing
Risposta di albatul alkhuzaee, il giorno 12 mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Sabirah

I enjoyed my stay. Everyone was very friendly and helpful.
Soggiorno di 3 notti a marzo 2024
Risposta di albatul alkhuzaee, il giorno 12 mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Mahdi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I stayed at Hilton Double Tree end of February and it was amazing stay. Close to the Haram, and had carts driving up and down to save you the walk. The hotel is located around 7mins walk to the entrance of the haram, and can avoid most of the uphill walk cutting through Hilton Convention. Great service from the moment we checked in, to the minute we checked out. The staff were great especially the breakfast staff. Big shout out to Ahmed ElSayed who made sure we received 10/10 treatment every morning. The breakfast is one of the best of any hotels I’ve been to, with plenty of option and good quality.
Soggiorno di 5 notti a febbraio 2024
Risposta di albatul alkhuzaee, il giorno 11 mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

6/10 Soddisfacente

Annisa

Viaggio di coppia
Non mi è piaciuto: Personale e servizio
When we arrived and checked in there was only one member of staff on and he had no personality. The customer service was poor to say the least. The rooms were average. Tired and could do with some upgrades. The beds were horrible they were so soft that you just sunk into them and had no back support. The location is convenient. Definitely better places to stay for the price.
Soggiorno di 5 notti a febbraio 2024
Risposta di albatul alkhuzaee, il giorno 8 mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time. Rest assured that your feedback have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Buono

Asad

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Only very very very poor wifi weak internet ????
Soggiorno di 4 notti a febbraio 2024
Risposta di Yara Sheikh, il giorno 29 feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.It is delighting to hear that you had a comfortable and pleasant stay with us and I will definitely share your valued feedback with all concerned departments to improve our services to match your needs and to increase your satisfaction in the future.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Yara SheikhGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Buono

Mohamed

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Thx
Soggiorno di 1 notte a febbraio 2024
Risposta di Hanouf, il giorno 1 mar 2024
Dear Mohamed,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

asif

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I have great experience with Hilton double tree Jabal Omar.I have stayed in Hilton USA many times before but this experience is excellent. The breakfast was worth mentioning, room service was commendable.’ Overall I would give 10 out of 10. Reception was very helpful.
Soggiorno di 1 notte a febbraio 2024
Risposta di Yara Sheikh, il giorno 29 feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Yara SheikhGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Shahid

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel
Soggiorno di 2 notti a febbraio 2024
Risposta di albatul alkhuzaee, il giorno 26 feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Salman

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very active staff and great facility
Soggiorno di 3 notti a febbraio 2024
Risposta di albatul alkhuzaee, il giorno 26 feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

2/10 Terribile

Kinza

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Horrible customer service! Waited 2 hrs for water one day. Charged us 30usd for tea. $250 for laundry. Ridiculous service charges. No medical facilities on site
Soggiorno di 5 notti a febbraio 2024
Risposta di albatul alkhuzaee, il giorno 25 feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time.Rest assured that your feedback have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards.Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Buono

Jakir

Soggiorno di 4 notti a febbraio 2024
Risposta di albatul alkhuzaee, il giorno 21 mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Buono

Muhammad

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
My previous stay in November of 2023 at this place was amazing. This time around the service was less than desirable. Room wasn’t equipped with amenities such as shower gel, Ihram conformant fragrance free soap, slippers, I had to ask and took a while to get them. The soap wasn’t available though, luckily I had some remaining from last trip. The WiFi was flaky which made it difficult to call and talk with family. I think it was just super busy with pilgrims during Shaban.
Soggiorno di 3 notti a febbraio 2024
Risposta di albatul alkhuzaee, il giorno 24 feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time.Rest assured that your feedback have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards.Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Buono

Mohiuddin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
To reach haram there is a hill which can be difficult for kids. There is no more shuttle service from hotel Taxi's entry using uber is limited
Soggiorno di 4 notti a febbraio 2024
Risposta di albatul alkhuzaee, il giorno 23 feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Zabi

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property was extremely clean and the breakfast buffet was excellent for the most part. However, there could have been more options for pastries instead of just bread. Would highly recommend otherwise.
Soggiorno di 4 notti a febbraio 2024
Risposta di Hanouf, il giorno 21 feb 2024
Dear Zabi,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Buono

mustafa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
For that price breakfast could be way better
Soggiorno di 1 notte a febbraio 2024
Risposta di hanouf, il giorno 21 feb 2024
Dear Mustafa,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards.Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

6/10 Soddisfacente

Ahmed, DANBURY

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e servizi
Carpets were really dirty. Need to be cleaned and washed.
Soggiorno di 5 notti a febbraio 2024
Risposta di albatul alkhuzaee, il giorno 19 feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time.Rest assured that your feedback have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards.Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Abdulrehman

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di albatul alkhuzaee, il giorno 19 feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Buono

Sajeda

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Overall the hotel was pretty good. The room was clean and the furniture and carpeting looked newer than other Mecca hotels. There was a view of the haram which I appreciated. There was a bit of a smell in the washroom and the phone didn’t work. I didnt say anything to the front desk but the staff were great and would’ve fixed it if I did. The breakfast and corresponding staff were amazing. The real downside was the lack of a shuttle. While the hotel is close by, there is an incline and it was difficult for my mother in her 50s to go up and down to the haram. Adding a shuttle would be a huge perk!
Soggiorno di 4 notti a febbraio 2024
Risposta di albatul alkhuzaee, il giorno 18 feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Jakir

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel with spacios room. Very comfortable bed. Excellent breakfast. It is within walking distance to the haram but walking may be challenging for elderly and kids. They do have golf carts for going to the haram but they do not have service late at night.
Soggiorno di 1 notte a febbraio 2024
Risposta di Yara Sheikh, il giorno 15 feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.It is delighting to hear that you had a comfortable and pleasant stay with us and I will definitely share your valued feedback with all concerned departments to improve our services to match your needs and to increase your satisfaction in the future.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Yara SheikhGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Roaa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di albatul alkhuzaee, il giorno 18 feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

2/10 Terribile

Zubair

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The only thing good is the building of the hotel, food was tasteless and horrible. Room cleaning was below standard of a two star property. Air ventilation in the room was so bad, someone painted a door or something near our room, the smell of turpentine paint thinner was in our room for 3 days. Me and my wife got nasal infection from it. We are on antibiotics now. We complained to staff regarding this paint smell, no response on that There was stinky odor from time to time, there was no exhaust fan in bathroom. When Asked for a wheel chair, we were given a defective wheelchair. We asked the employee to go check for another one, his reply without checking was that “oh that might be broken too” I would give this hotel one star only for the reason that building was nice. I would like to get a refund for this bad experience and sickness we got from our stay in Hilton doubletree at jabale Umer.
Soggiorno di 5 notti a febbraio 2024
Risposta di albatul alkhuzaee, il giorno 12 feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time.Rest assured that your feedback have been addressed with all concerned departments in order to ensure that we exceed your expectations during your future stays with us.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards.Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Maryam

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024
Risposta di albatul alkhuzaee, il giorno 12 feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Wael

Soggiorno di 4 notti a gennaio 2024
Risposta di albatul alkhuzaee, il giorno 21 mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

arafo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything was good thank you’re
Soggiorno di 3 notti a gennaio 2024
Risposta di Hanouf, il giorno 8 feb 2024
Dear Arafo, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

8/10 Buono

Basira

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di albatul alkhuzaee, il giorno 9 feb 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

2/10 Terribile

MUDASSAR

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
None
Soggiorno di 3 notti a febbraio 2024
Risposta di Hanouf, il giorno 8 feb 2024
Dear Mudassar,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.While we value and greatly appreciate your patronage, it is truly regrettable to know that we have fallen short of your expectations this time.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards.Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Hanouf, il giorno 8 feb 2024
Dear valued guest, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Zeba

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Proximity to Haram, and the overall look at feel.
Soggiorno di 5 notti a gennaio 2024
Risposta di Hanouf, il giorno 8 feb 2024
Dear Zeba, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Haider

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The location is perfect, breakfast is perfect specially Ahmad Alsyad he’s amazing guy ver helpful guy the hotel is perfect just one thing I didn’t like it they removed the transportation from and to Harm but still the hotel very close
Soggiorno di 5 notti a gennaio 2024
Risposta di Hanouf, il giorno 8 feb 2024
Dear Haider, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

syed

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very friendly and professional. I felt valued and from check-in to check out, it was overall very positive experience. This is a Hilton property and amazingly clean and safe. The property is about a 10 min walk to the Kaab'a and there are golf carts that do pick and drop from specific points but will require a 2-3 min walk to the carts and back to the hotel. The carts drop about 2 mins away from the Haram gate #79 which is the main entrance to the haram. I would advise getting the all inclusive food option at the hotel since it was cheaper than what Expedia is selling it for. Food options are also available near by if you prefer to eat at different places. The continental buffet breakfast has so many choices that one cannot possibly eat everything they offer. The food court Jabal Omar in Hyatt Regency on the 4th floor near dunking doughnuts is also a great option with lots of choices to pick from. the food court is a 5 mins walk from this hotel. I definitely recommend this hotel to anyone visiting the Haram. I was traveling with my wife and kids and the kids loved it. The rooms were super clean, great lobby and the hotel has maintained the Hilton brand image. Loved it!!
Soggiorno di 4 notti a gennaio 2024
Risposta di Hanouf, il giorno 8 feb 2024
Dear Syed, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

ANASS

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hanouf, il giorno 8 feb 2024
Dear Anass, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

Mahmud

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great service, very nice and clean rooms, overall great experience. Only 1 issue was the distance from Haram. It was a bit of a walk (10-15 min walk)
Soggiorno di 3 notti a gennaio 2024
Risposta di Hanouf, il giorno 8 feb 2024
Dear Mahmud, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

yasser

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a dicembre 2023
Risposta di Hanouf, il giorno 8 feb 2024
Dear Yasser, Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Hanouf Al MajnouniGuest Relation Supervisor - Front OfficeJabal Omar DoubleTree by Hilton Makkah.

10/10 Eccellente

NAIEM

Soggiorno di 3 notti a gennaio 2024
Risposta di albatul alkhuzaee, il giorno 21 mar 2024
Dear valued guest,Thank you for choosing Jabal Omar DoubleTree by Hilton Makkah as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property.Once again, thank you for your patronage and looking forward to welcoming you soon again.Kind Regards. Albatul AlkhuzaeeGuest Relation Agent - Front OfficeJabal Omar DoubleTree by Hilton Makkah.