Gentile Davide,Grazie per averci fatto conoscere la sua opinione.Siamo lieti di sapere che ha trovato la camera spaziosa e confortevole, con particolare apprezzamento per il letto e il bagno ampio, riflettendo gli alti standard che ci prefiggiamo di mantenere. È un piacere leggere che la colazione internazionale sia stata di suo gradimento, offrendo una varietà che rispecchia la nostra dedizione alla qualità e alla scelta. Inoltre, siamo felici che abbia trovato la nostra struttura curata e pulita, e che il nostro personale si sia dimostrato cordiale e disponibile, aspetti che consideriamo fondamentali per un'esperienza ospitale.Con la speranza di riaverla nuovamente come nostro ospite presso il Senator Marbella Spa Hotel, le porgiamo i nostri più cordiali saluti.Carlos Estévez, GM Senator Marbella Spa Hotel

Gentile Silvio,Grazie per averci fatto conoscere la sua opinione.Siamo lieti che abbia apprezzato l'alta qualità dei prodotti offerti nel nostro buffet colazione, un aspetto che curiamo particolarmente per garantire un'esperienza eccellente ai nostri ospiti. Lamentiamo che alcuni aspetti del suo soggiorno non siano stati all'altezza delle sue aspettative. Ci dispiace per la percezione che ha avuto del nostro arredamento e dei materassi, considerando che nell'ultimo periodo non abbiamo ricevuto segnalazioni simili. Inoltre, la disponibilità e la cordialità del nostro personale alla reception sono aspetti che ricevono solitamente recensioni positive, e ci sorprende che la sua esperienza sia stata diversa. Per quanto riguarda la pulizia dei piatti e dei bicchieri, assicuriamo un'attenzione scrupolosa alla pulizia e all'igiene in tutte le aree dell'hotel, inclusa la sala colazioni, e presteremo maggiore attenzione a garantire che tali standard vengano sempre rispettati.Saremo lieti di poterla accogliere di nuovo presso il Senator Marbella Spa Hotel in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.Carlos Estévez, GM Senator Marbella Spa Hotel

Dear Guest, Thank you for taking the time to share your review.We're thrilled to hear you enjoyed the great breakfast we offer; indeed, our Senator breakfast is designed to provide a variety of high-quality options to start the day right. We also appreciate your acknowledgment of the room cleanliness, as we strive to maintain high standards.Regarding our indoor-pool and Spa, I wish to explain that on all published websites dealing with our hotel and services our Spa is an additional charge payment. The indoor pool is part of our Spa and to ensure proper operation every Monday since 2006 we have carried out weekly maintenance. This information is available on our website, through travel agencies and numerous booking websites.We regret to hear that our staff did not meet your expectations of courtesy, and we take your comments seriously as we continually aim to provide excellent service. Your comfort is important to us, and we're committed to providing a relaxing environment for all our guests.We hope to welcome you back.All the best,Carlos Estévez, GM. Senator Marbella Spa Hotel

Dear Donna,Thank you for such a positive review.It is always a pleasure to receive positive feedback from our guests Your willingness to choose Senator Marbella Spa Hotel for future stays is the highest compliment we could receive. Rest assured, we anticipate the opportunity to serve you again, upholding the quality and service you've come to expect from us.It would be our pleasure to have you return on another occasion.Very best wishes,Carlos Estévez, GM Senator Marbella Spa Hotel

Cher Christian,Merci infiniment pour votre gentille appréciation de notre établissement. Nous sommes enchantés de lire que la propreté de nos chambres, l'état de l'hôtel ainsi que la qualité de notre service ont répondu à vos attentes. Il est gratifiant de savoir que nos aménagements et notre petit-déjeuner copieux ont contribué à rendre votre séjour agréable.Nous sommes également ravis que la proximité de la plage et la facilité d'accès au centre-ville aient été des atouts appréciés lors de votre séjour au Senator Marbella Spa Hotel.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Cordialement, Carlos Estévez, Gérant de Senator Marbella Spa Hotel

Dear Sarrah,It was a pleasure to receive this great review.We are pleased that we were able to meet your expectations.We look forward to seeing you again on your next stay.Best wishes,Carlos Estévez, GM Senator Marbella Spa Hotel

Cher Mark,Nous prenons connaissance de cette appréciation parfaite.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous. Nous transmettons votre compliment à notre équipe.J'espère avoir le plaisir de vous recevoir à nouveau très prochainement. Bien cordialement,Carlos Estévez, GM. Senator Marbella Spa Hotel

Dear Mark,Thank you for taking the time to share your feedback.We are delighted to hear that you found our rooms clean and spacious, providing a comfortable environment during your stay. On the other hand, we regret to hear that our bar facilities did not fully meet your expectations. While we strive to offer quality products to our guests, we will take your comments into consideration as we continue to work to improve our services.We hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,Carlos Estévez, GM Senator Marbella Spa Hotel

Estimada Flor,Muchas gracias por compartir su opinión.Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre hacemos el máximo esfuerzo por dar a nuestros clientes el mejor servicio. Nos alegra que así lo haya valorado pues su satisfacción es nuestra mayor recompensa.Esperamos tener el placer de volver a recibirlos muy pronto. Saludos cordiales,Carlos EstévezGerente

Estimada Lidia,Gracias por su valoración.Muchas gracias por su reciente visita a nuestro hotel, el cual, según podemos comprobar en su reseña, le ha dejado una buena impresión, encontrando a su gusto nuestras instalaciones que seguiremos cuidando para que en una próxima estancia vuelva a disfrutar de ellas.Agradeciendo su reseña y esperado poder verle pronto de regreso. Reciba un saludo muy cordial,Carlos EstévezGerente

Dear Guest,Thank you for taking the time to share such a kind review.We are pleased to see that the dedication and effort with which we carry out our work is being reflected in the satisfaction of our guests.We are delighted to hear that our staff, particularly Ana, contributed positively to your wife's birthday celebration, making it a memorable occasion. We do try to make sure all our guests have the best experience they can with us and we will always go that 'extra mile' to ensure your expectations are met. Undoubtedly, reviews like yours are a further incentive in our daily efforts to ensure that our customers enjoy their stay in all aspects and so we will communicate it to our entire team.We look forward to having you return. Best wishes,Carlos Estévez, GM Senator Marbella Spa Hotel

Dear Guest,Thank you for taking the time to review your stay.We regret to hear that some aspects of your stay did not meet your expectations. We would like to remark that we continuously strive to maintain our facilities to ensure the comfort of our guests.We are of course always at your disposal and would be delighted to welcome you back to our hotel or any other hotel in our Senator Hotels & Resorts chain.Yours sincerely.Carlos Estévez, GM Senator Marbella Spa Hotel

Estimado huésped, Gracias por elegir Senator Marbella Spa Hotel para su estancia en nuestra ciudad.Nos complace saber que encontró al personal de limpieza y recepción muy amables, es siempre nuestro objetivo ofrecer un servicio atento y cortés. Lamentamos leer acerca de su incomodidad con la temperatura de la habitación, supongo que pusieron el aire acondicionado en marcha y al ser invierno este aumento la temperatura en lugar de bajarla. Normalmente los ventiladores no hacen ruido por lo que vamos a realizar un Chequeo de todos los ventiladores para localizar la habitación donde no esta funcionando correctamente y repararlo. No obstante comentarle que las ventanas tienen un sistema oscilobatiente que sin tener que abrir la ventana totalmente ventila muy bien la habitación y con las temperaturas actuales se refrigeraría rápidamente la habitación.Ruego nos vuelva a tener en cuenta para una próxima estancia ocasión que aprovecharemos para que su experiencia sea perfecta.. Saludos cordiales,Carlos EstévezGerente

Dear Oliver,Thank you for your positive review, we appreciate it. It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.The entire team look forward to welcoming you back for a future visit.Yours sincerely, Carlos Estévez, GM. Senator Marbella Spa Hotel

Dear Dawn,Thank you very much for your feedback. We're delighted to hear that you found our hotel great and our staff friendly, which is a testament to our commitment to service excellence. It's also wonderful to know that you enjoyed the welcoming atmosphere of our bar area and the convenience of having everything you needed close by. We appreciate your feedback regarding the noise in the hotel corridors. While our accommodations are designed to minimize noise and our rooms feature double glazed windows, we understand that inconsiderate behavior by other guests can be disruptive. Rest assured that we strive to ensure a peaceful environment for all our guests.We look forward to welcoming you back in the future. All the best.Carlos Estévez, GM. Senator Marbella Spa Hotel

Dear Thomas,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed our spa facilities, which offer a variety of treatments and a hydrotherapy circuit designed for relaxation. We look forward to welcoming you back.Yours sincerely,Carlos Estévez, GM Senator Marbella Spa Hotel

Dear Maria,It was a pleasure to receive this great review.We are pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on a future occasion.Best regards,Carlos Estévez, GM Senator Marbella Spa Hotel

Dear Moira,Thank you for positively reviewing your stay.We are pleased that you had a pleasant stay with us and appreciated our high standards.Your kind words about our team members are truly appreciated.We look forward to the opportunity to welcome you back for another memorable stay. Yours sincerely,Carlos Estévez, GM Senator Marbella Spa Hotel

Dear Peter,Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth.Our main aim is to achieve maximum satisfaction for all guests who visit us, and we are very sorry that your stay was not what you expected and we are sincerely concerned that you were unable to rest properly due to the noise of other guests.We would like to clarify that our reception made every effort to appease this group and at some point it seemed that they had managed to calm them down, but they resumed their inappropriate behaviour. The receptionists have already been instructed to be much more forceful if this happens again, so please bear us in mind if you return to Marbella. We will do all we can to make your stay a truly enjoyable one.Yours sincerely,Carlos Estévez, GM Senator Marbella Spa Hotel

Kjære ElisabethTakk for tilbakemeldingen din.Det gleder oss å høre at dere var fornøyde med rengjøring og service under oppholdet.Vi beklager imidlertid at barna var skuffet over at utendørsbassenget var stengt. Bassenget på taket er kun sesongåpent, og åpningstidene kan variere avhengig av værforholdene for å sikre en best mulig opplevelse for gjestene våre. Vi anbefaler vår egen nettside for all slags informasjon om hotellene våre. Vårt mål er å gjøre gjestenes opphold så hyggelig som mulig, slik at de forlater hotellet med et godt minne. Vi er derfor svært skuffet over at vi ikke innfridde alle dine forventninger, men håper at du vil vurdere oss ved fremtidige bestillinger hos Senator Hotels & Resorts-kjeden og at vi får muligheten til å forbedre opplevelsen din.Med vennlig hilsen,Carlos Estévez, GM Senator Marbella Spa Hotel

Dear Zara, Thank you very much for this kind review.We are pleased to see that the dedication and effort with which we carry out our work is being reflected in the satisfaction of our guests. We are glad that you highlight the attention of our staff, as well as our privileged location.We look forward to welcoming you back on future visits. Kindest regards,Carlos Estévez, GM Senator Marbella Spa Hotel