Hall

Recensioni per Quality Inn And Suites

2.5 out of 5
Quality Inn And Suites
2600 W Main St, Marion, IL

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 304 su 1001 recensioni" "
Valutazione di 8 - Buono. 337 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 168 su 1001 recensioni" "
Valutazione di 4 - Scarso. 119 su 1001 recensioni" "
Valutazione di 2 - Terribile. 73 su 1001 recensioni" "

7,4/10

Pulizia

8,4/10

Personale e servizio

7,2/10

Servizi

7,0/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Frank

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good
Soggiorno di 1 notte a maggio 2024
Risposta di Heather Phillips GM, il giorno 22 mag 2024
Your kind words are appreciated, we look forward to seeing you in the future! Thank you for your business.

4/10 Scarso

Leah

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property markets as itself as “newly renovated” although it is not. The rooms are old and outdated. Not dirty but not completely clean either. During my stay, the hotel ran out of fresh towels. I waited for almost 12 hours before seeing if more were available and still none. I had to go buy my own from Walmart! My TV didn’t work in my room at all and my toilet was also clogged for the later half of my stay. I personally would not recommend this hotel.
Soggiorno di 1 notte a maggio 2024
Risposta di Heather Phillips GM, il giorno 22 mag 2024
We would like to personally apologize for not meeting your expectations while staying with us! We hope you will give us another chance to serve you, and we appreciate your business.

10/10 Eccellente

Lorene

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Our room was clean
Soggiorno di 1 notte a maggio 2024
Risposta di h, il giorno 22 mag 2024
Thank you so much for your positive feedback it is very much appreciated. We look forward to seeing you again in the future. Have a great day!

4/10 Scarso

Gloria

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
We didn’t give us the extra sheets and blankets for sofa bed. They keep telling us that they were going to send them. The third time we called they were very rude. We understand they were busy but we book two bed room and they didn’t deliver.
Soggiorno di 1 notte a maggio 2024
Risposta di Heather Phillips GM, il giorno 22 mag 2024
We are so sorry for the mishaps you encountered during your stay with us. I appreciate you bringing this to my attention and i am doing a complete investigation to make sure this doesn't happen again. We hope you will give us a another chance to serve you!

2/10 Terribile

Brad

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
No hot water in shower. There was a large window opening between the toilet and master bedroom. Ridiculous
Soggiorno di 1 notte a maggio 2024
Risposta di Heather Phillips GM, il giorno 22 mag 2024
Thank you for staying with us! We are so sorry that you did not have hot water. We do have a front desk representative available for our guest 24 hours a day 7 days a week. We could have moved you into another room or done anything that would have made your stay more enjoyable. Please never hesitate to go to them with any issues you may have while staying with us. We hope you give us another chance to serve you. We appreciate your business.

8/10 Buono

Courtney

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Our room was mostly clean. The bathroom looked like it had been used without cleaning, bar soap open in the tub, towel hung on the back of the door, and empty TP roll. The tub was slick when showering and it domed in the middle, so it was difficult to keep my footing. The ice machine was not working. The staff were very kind and helpful.
Soggiorno di 1 notte ad aprile 2024
Risposta di Leslie, il giorno 8 mag 2024
First I'd like to apologize for not meeting your expectations while staying with us. We never want any of our guest to leave unhappy. We hope you will give us another chance to serve you!

10/10 Eccellente

Cory, Evansville

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great rooms and service for the price and many places to shop from and restaurants close by to eat from
Soggiorno di 1 notte ad aprile 2024
Risposta di Leslie, il giorno 8 mag 2024
Thanks so much for your kind words. We look forward to seeing you again.

4/10 Scarso

Jeffrey

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Despite the sign saying “newly renovated”, I think they skipped my room which was smelly and had dirty, very worn and outdated carpet. The person who checked me in was okay, the drunk woman smelling of weed who was hanging out at the check in desk was irritating. Not worth the price I paid, won’t stay here again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Heather Phillips GM, il giorno 22 mag 2024
I would like to apologize for not meeting your expectations while staying with us. I appreciate you bringing these issues to my attention. It's totally unacceptable. I have made it my top priority, and am taking any measures possible to ensure this doesn't happen again. We hope you will come back and see us! We never want any of our guest to leave unsatisfied with their stay. Thank you for staying with us.

8/10 Buono

Robert

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
This is an old property that has been remodeled, but it is clear that care and attention has been given to this property. This was a great find and value on I-57 and we’d stay there again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Heather Phillips GM, il giorno 8 mag 2024
Thank you so much for all your kind words. It lets us know we are doing our job! we look forward to seeing you again! have a great day!

8/10 Buono

Carol, Tucker

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Heather Phillips GM, il giorno 8 mag 2024
Thank you for your kind rating we look forward to seeing you in the future!

10/10 Eccellente

Timothy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was safe good breakfast didn’t like the hole in the wall between shower and rest of the room
Soggiorno di 1 notte ad aprile 2024
Risposta di Heather Phillips GM, il giorno 22 mag 2024
We are so glad you enjoyed your stay with us.Its such a pleasure receiving positive feedback from our guests. It lets us know we are doing our job. We look forward to seeing you again. Thanks for staying with us!

8/10 Buono

Jonathan Farmer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was well maintained, great convenience. What I didn't like was I did not get the room I booked. I booked and paid for a Double Queen bed suite and I got a Double full bed room and I was not reimbursed the cost difference and no accomodations was made to even try and resolve the issue. Quite disappointing!
Soggiorno di 2 notti ad aprile 2024
Risposta di Heather Phillips GM, il giorno 22 mag 2024
On behalf of myself and entire team we would like to apologize for not meeting your expectations while staying with us! We would have loved to give you a discount for the room not being what you ordered. Unfortunately when you book through a 3rd party we are not able to give a refund or change the price. And again we apologize for that. We do hope you give us another chance to serve you. Next time just call the hotel directly when wanting to make a reservation and we will make sure you get the room you want!

10/10 Eccellente

Laura, west bloomfield

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice staff at check in. Expedia had me in a smoking room even though I chose nonsmoking and she changed it right away. Room was clean. Price was affordable and bfast in the morning was nice.
Soggiorno di 1 notte ad aprile 2024
Risposta di Heather Phillips GM, il giorno 22 mag 2024
We are so glad you enjoyed your stay with us. We appreciate your positive feedback. We hope to see you again soon. Have a great summer!

10/10 Eccellente

Charles

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Heather Phillips GM, il giorno 22 mag 2024
Thank you so much for your 5 out of 5 rating! We are so glad you enjoyed your stay with us! We look forward to seeing you again. Have a nice day!

8/10 Buono

Colleen

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We had excellent new mattresses and comfortable pillows. It was our most comfortable sleep all week on vacation, and we were just passing through.
Soggiorno di 1 notte a marzo 2024
Risposta di Heather Phillips GM, il giorno 4 apr 2024
Thank you so much for staying with us! We are so happy you enjoyed your stay. We appreciate your kind words and look forward to seeing you again soon. Have a great day!

8/10 Buono

Jocelyn

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
friendly staff not that updated
Soggiorno di 1 notte a marzo 2024
Risposta di Heather Phillips GM, il giorno 8 mag 2024
Thank you for taking the time to go online and respond to our survey. We are in the process of updating our rooms, and we apologize that they are not done yet. We appreciate your feedback and we hope to see you again soon. Have a great day!

10/10 Eccellente

Anthony

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Ok
Soggiorno di 2 notti a marzo 2024
Risposta di Heather Phillips GM, il giorno 8 mag 2024
Thank you for choosing Quality Inn and Suites! We appreciate rating of 5. We hope you come back to see us again. Thanks for staying with us!

4/10 Scarso

Lisa

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Dirty room, no cold water in bathroom sink, no microwave in the room. Employee stated that there wasn’t a microwave because it was a “suite" ! Which doesn’t make sense since the check out employee says only suits have them! Sign outside states “remodeled rooms, NOT mine! Will not stay at one again!
Soggiorno di 1 notte a marzo 2024
Risposta di Heather Phillips GM, il giorno 4 apr 2024
On behalf of myself and entire team we would like to apologize for not meeting your expectations while staying with us. I wanted to let you know that we do have a front desk agent available 7 days a week 24 hours a day to assist with any problems our guests may have while staying with us. We would have been happy to have moved you into another room or done whatever we could have done that would have made your stay more enjoyable. We never want any of our guests to leave unhappy. We hope you will give us another chance to serve you. We promise your next visit will be better than your last. Thank you for staying with us.

10/10 Eccellente

Margaret, McHenry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 2 notti a marzo 2024

8/10 Buono

Sara

Soggiorno di 1 notte a marzo 2024
Risposta di Heather Phillips GM, il giorno 22 mag 2024
Thank you for you 4 out of 5 rating. Were so glad you enjoyed your stay with us. We appreciate your business and hope to see you again!

8/10 Buono

Stephanie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was in good condition, excellent hot breakfast and very friendly and helpful staff. Room could have been a little cleaner, but you notice more stuff when you have a toddler that plays in the floor
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Kristi

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a gennaio 2024
Risposta di Heather Phillips GM, il giorno 27 feb 2024
Thanks so much for rating your stay a 5! were so glad you enjoyed your time with us and we look forward to serving you again in the future!

6/10 Soddisfacente

Janae

Viaggio di coppia
Only problem no blackout curtains in the ro we stayed in, and the water stayed hot for 5 min so it he hot tub was a fail
Soggiorno di 2 notti a febbraio 2024
Risposta di Heather Phillips GM, il giorno 27 feb 2024
Thank you for taking the time to go online to answer our survey. We are sorry we did not meet your expectations while you were here. I wanted to let you know that we do have a front desk agent available 7 days a week 24 hours a day to assist you with any problems you may have during your stay. Please never hesitate to go to them with issues. We are here to help. We could have moved you to another room or done anything that would have made your stay more enjoyable. We hope you will give us another chance to serve you. Thanks for staying with us and we hope you have a wonderful day!

10/10 Eccellente

Angie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location and the staff was very helpful
Soggiorno di 1 notte a febbraio 2024
Risposta di Heather Phillips GM, il giorno 27 feb 2024
Were so glad you enjoyed your stay with us! We appreciate your kind rating. We look forward to serving you in the future.Thank you for choosing Quality Inn in Marion Il.

4/10 Scarso

Sindee

Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Heather Phillips GM, il giorno 13 feb 2024
I'm so sorry to see that we did not meet your expectations while you were staying with us. We never want any of our guests to leave unsatisfied with their stay.We hope you will give us another chance to serve you. Thank you for your business and we hope you have a great day.

10/10 Eccellente

Scott

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Heather Phillips GM, il giorno 13 feb 2024
Thank you so much for your 10 out of 10 rating. It makes our day when our guests leave happy. We appreciate your business and look forward to seeing you again.

10/10 Eccellente

Lael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great room!
Soggiorno di 1 notte a gennaio 2024
Risposta di Heather Phillips GM, il giorno 13 feb 2024
Were so glad you enjoyed your stay with us! We work hard to make sure all of our guests get the best stay possible. We appreciate our 10, when rating your stay, and we look forward to serving you again! Have a wonderful day!

10/10 Eccellente

Sherry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Heather Phillips GM, il giorno 13 feb 2024
Thank you so much for our 10 out of 10 rating! It makes our day knowing our guests left happy and enjoyed their stay!We look forward to serving you again.

8/10 Buono

Molly

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Beds were very comfy
Soggiorno di 1 notte a gennaio 2024
Risposta di Heather Phillips GM, il giorno 13 feb 2024
We are so glad to hear that you enjoyed our new beds. We like knowing our guests rested comfortable. We appreciate you choosing our hotel for your stay and we hope to see you again in the future. Have a great day!

8/10 Buono

Eugene

Soggiorno di 1 notte a gennaio 2024
Risposta di Heather Phillips GM, il giorno 18 gen 2024
Thank you for your 4 out of 5 rating, we enjoyed having you here. We hope to see you again.

4/10 Scarso

John

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel was very run down and poorly maintained. Room smelled funny, heating unit was dirty, carpet unclean, and stain on bedspread. Staff was okay, but maintenance guy was clearly not doing any. Breakfast was good and served early, which was nice.
Soggiorno di 1 notte a gennaio 2024
Risposta di Heather Phillips GM, il giorno 18 gen 2024
On behalf of myself and entire team we would like to apologize for not meeting your expectations while staying with us. We never want any of our guest to leave unsatisfied with their stay. I do appreciate you bringing these issues to my attention and can assure you we will do our best to make sure our guests never have to encounter these issues again.We are glad you stayed with us and we hope you will give us another chance to serve you. Your next visit will be better than your last! We promise

6/10 Soddisfacente

Sheldon

Soggiorno di 1 notte a gennaio 2024
Risposta di Heather Phillips GM, il giorno 13 feb 2024
Thank you for choosing our hotel for your nights stay. We are sorry to see that your stay wasn't what you anticipated. We hope you will give us a chance to make it up to you. We promise your next stay will be better than your last. Have a great day.

10/10 Eccellente

kevin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great
Just great!
Soggiorno di 1 notte a gennaio 2024
Risposta di Heather, il giorno 9 gen 2024
Thank you for your positive feedback! We look forward to seeing you again.

10/10 Eccellente

Carolyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Heather, il giorno 9 gen 2024
Thank you for staying with us. We appreciate your kind rating and hope to see you again!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good value, good stay
Soggiorno di 1 notte a gennaio 2024
Risposta di Heather, il giorno 9 gen 2024
We are so glad you enjoyed your stay at our hotel! We really appreciate you taking the time to go online and rate your stay, It means a lot to us! We hope to see you again in the future! Thank you for choosing Quality Inn and Suites.

10/10 Eccellente

martha

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Leslie, il giorno 9 gen 2024
Thank you for your 10 out of 10 rating, were glad you enjoyed your stay. We hope to see you again.

8/10 Buono

Mykenzi

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
These people were very sweet.
Soggiorno di 1 notte a dicembre 2023
Risposta di Leslie, il giorno 9 gen 2024
We are so glad you enjoyed your stay. I have passed your kind words on to my team, and they join me in saying thank you for choosing Quality Inn and suites for your lodging needs. We look forward to seeing you again.

4/10 Scarso

Ryan

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia
Is that poop?
It was fine until we noticed small dog poop under the ac unit.
Soggiorno di 1 notte a dicembre 2023
Risposta di Leslie, il giorno 9 gen 2024
On behalf of myself and entire team we would like to apologize for not meeting your expectations while staying with us. I appreciate you bringing this to my attention and it has been addressed. We never want any of our guest to leave unsatisfied with their stay. We hope you will come back and see us again.

8/10 Buono

Gary

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Leslie, il giorno 9 gen 2024
Thank you for staying with us, we look forward to seeing you again!

4/10 Scarso

Christopher

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Alder family visit
Room condition was sub par. Beds not very comfortable, and we made the mistake of accepting twin beds vs the more standard queens.
Soggiorno di 1 notte a dicembre 2023
Risposta di Leslie, il giorno 9 gen 2024
On behalf of myself and entire team we would like to apologize for not meeting your expectations during your recent visit with us. We never want any of our guests to leave unrested and unsatisfied with their stay. We hope you will give us another chance to serve you. We promise your next visit will be better than your last!

8/10 Buono

Lynda

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Leslie, il giorno 9 gen 2024
Thank you for staying with us. We appreciate your kind rating and look forward to serving you again.

10/10 Eccellente

Brion

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice room, easy parking, right off the exit ramp. Close to dining options. We would stay here again.
Soggiorno di 1 notte a dicembre 2023
Risposta di Leslie, il giorno 9 gen 2024
Thank you for staying with us. It's such a joy to read positive feedback from our guest, it lets us know we are doing our job! We look forward to seeing you again.

10/10 Eccellente

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We have stayed here before, it is easy to find. The beds were comfy. The breakfast was Ok.
Soggiorno di 1 notte a novembre 2023
Risposta di Leslie, il giorno 9 gen 2024
Thank you for your rating of 5. We appreciate your business and look forward to serving you again!

10/10 Eccellente

craig

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean, newly remodeled and the staff was amazing . Five star across the boaed
Soggiorno di 1 notte a novembre 2023
Risposta di Leslie, il giorno 9 gen 2024
Thank you so much for your inspiring words. It's such a joy to receive positive feedback from our guests. You made our day! Thank you for choosing Quality Inn and Suites and we hope to see you again!

10/10 Eccellente

Gilbert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Leslie, il giorno 9 gen 2024
Were so glad you enjoyed your stay with us. We look forward to seeing you again!

10/10 Eccellente

Craig

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Exceeded our expectations.
Soggiorno di 1 notte a novembre 2023
Risposta di leslie, il giorno 9 gen 2024
Thank you so much for saying such nice things about our hotel! We do work hard to make sure all of our guests get the best stay possible, so when we read such positive reviews it lets us know we are doing our job! Thanks again and we hope to see you again in the future!

6/10 Soddisfacente

Katherine

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio
Not recommended
No maid service, never had that before in all my many travels. I was told typically the rooms are not made up unless requested. What?? Bed super comfortable, need more pillows. Linens/towels were super white and clean also, bonus points.
Soggiorno di 2 notti a novembre 2023
Risposta di Leslie, il giorno 9 gen 2024
I would like to apologize for not meeting your expectations while you were staying with us. We have new hangers (due to Covid) that go on your door if you need housekeeping services during your stay. If we don't see that on your door we do not bother our guests. There is always some on the front desk if you need them we are sorry you were not told about this during check in. We hope you will forgive us and come back and see us again!

6/10 Soddisfacente

Michael

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Fine for price
Soggiorno di 1 notte a novembre 2023
Risposta di Leslie, il giorno 9 gen 2024
Thank you for taking the time to go online and respond to our survey. I apologize for taking so long to get back with you. But wanted to make sure we told you that we appreciate you choosing our hotel for your nights stay and we hope to see you again.

10/10 Eccellente

Mary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Last minute stop over
It was great for the price. Clean good breakfast. The carpet probably should be replaced. You can smell a little bit of the old time wins smoking was allowed or it’s because they do have smoking rooms and maybe that soup sent but overall for the price I was greatly placed.
Soggiorno di 1 notte a novembre 2023

8/10 Buono

Rosemary

Soggiorno di 1 notte a novembre 2023
Risposta di Leslie, il giorno 9 gen 2024
Thank you for your kind rating, we appreciate your business and we look forward to seeing you again!