Thank you for taking a moment to leave a review, Glenda. The staff and I at the Red Roof Inn Memphis East were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for choosing to stay at our Red Roof Inn Memphis East, James. We're elated that you enjoyed your stay, however, we are saddened to see that your experience was hindered by the noise disruptions you've reported. It is always our goal to give you a 5-star experience and I apologize for failing to do so. We hope you'll return, so that we can improve your impression of our hotel.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Jay,Your 3/5 score of our RED ROOF INN MEMPHIS EAST is disappointing to see as you indicated that the vending machines were out of order. This is not an experience our guests usually have with us, and we appreciate you making us aware of this is in your review.Thank you for sharing your concern and I hope you will consider giving us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Beau,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Memphis East. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. In regards to the deposit, all guests are required to pay a 100 deposit. However, once you made your reservation through a third website, you are required to pay a 100 cash deposit. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Gary, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MEMPHIS EAST and I appreciate your 3/5 score following your stay. In the future, please consider adding a more detailed comment to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Robbie. The staff and I at the Red Roof Inn Memphis East were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

Hello Michelle,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Memphis East. We sincerely apologize for the poor housekeeping condition you stated you encountered. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Matthew,I appreciate you sharing your feedback following your stay at the Red Roof Inn Memphis East. I was saddened to read that your stay fell short of your expectations due to a faulted toilet and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hi Daniel,Thank you for telling us about your recent experience at RED ROOF INN MEMPHIS EAST. We are sorry you had a less than satisfactory experience due to the broken security lock and the faulty toilet. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Regards,Red Roof Management

Thank you for sharing your feedback with us, Elizabeth. The team at the Red Roof Inn Memphis East was pleased to know that everything about your stay was good. We also appreciated your 8/10 score.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,Red Roof Management

Hello Karen,Thank you for your review of our Red Roof Inn and letting us know that you enjoyed your visit. We always aim to deliver great service to our guest and are happy that was achieved for you. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels here at Red Roof, to provide a more comfortable say.Sincerely,Red Roof Management

Dear Bruce,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Memphis East and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Redroof appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

Dear Julius,Thank you for taking the time to tell us about your experience at the RED ROOF INN MEMPHIS EAST. I am sorry that your experience did not meet your expectations as reflected in your poor scoring. Please accept our sincerest apologies for the charging ports that did not work and the insects you mentioned. Thank you for the insights provided as this is not a standard practice of us. Please know the team at Red Roof work alongside professionals trained to treat the property for pests in accordance with industry standards. I will be sharing this with management in an effort to have the issues resolved.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. It was also great to hear your bed was comfortable and the tv had wonderful channels. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels.Very truly yours,Kerry-LeeRed Roof ManagementRediResponse Specialist

Thank you for being a Valued Guest with us and for your honest review of your visit with us at the RED ROOF INN MEMPHIS EAST. The unfavorable experience you described regarding and the insects you saw, was truly disheartening to read. Please know the team at Red Roof work alongside professionals trained to treat the property for pests in accordance with industry standards. I will be sharing this with management in an effort to have the issues resolved. Your feedback is vital to us as we seek to enhance guest experiences here at Red Roof. Thank you again for the feedback Ashley. All the best in your future travels. Sincerely, Kerry-Lee Red Roof Management RediRespone Specialist

Hello Rodrigo Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MEMPHIS EAST and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear JoanThank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MEMPHIS EAST. It’s great to hear that found our property to be conveniently located and suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Hello Brian, Thank you for taking the time to tell us about your experience at the RED ROOF INN MEMPHIS EAST . It’s great to hear that you were pleased with our affordability, our helpful staff and decent beds. However, you indicated that the location was a bit run down. I am grateful for the feedback you provided so we are able to continually improve our hotel. In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of any issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent any problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your feedback.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Dear Michael, We at the RED ROOF INN MEMPHIS EAST are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Brenda, Thank you for taking a moment to complete our survey. At the Red Roof Inn Memphis East we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Michael,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MEMPHIS EAST. It’s great to hear that you found our staff to be very hospitable and our rooms clean. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Hello Angela,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MEMPHIS EAST. It's great to see you enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

Thank you for taking a moment to leave a review, Miya. The staff and I at the Red Roof Inn Memphis East were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported, your staff encounter and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Valued Guest!Thank you for your review and I am happy that you were pleased with our services offered. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Memphis East. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Thanks for sharing your feedback with us, Ash. The team at our Red Roof Inn Memphis East was saddened to see that we failed to provide you with a satisfactory stay. You stated that you were not aware of the deposit. This, along with the room's subpar cleanliness and your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Hello Romany, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Memphis East appreciate your 4/5 score following your stay. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We would love to know what went well throughout your stay and where we can improve so in the future, please consider adding comments to your survey.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof Management RediResponse Specialist

Dear Ronny, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Memphis East. The situation you described regarding your interaction with our front office staff is truly regrettable. We regret to discover that you weren’t thoroughly impressed with us during your most recent stay. We do insist that smokers refrain from smoking in our non-smoking hotel rooms, and we apologize for any evidence of it. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof Management RediResponse Specialist

Dear Gloriela,Thank you for your review following your stay at Red Roof Inn Memphis East. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the smell described, the old bed and the other listed issues hindered your stay. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle RediResponse Specialist

Dear Tonjulla,Thank you for your review following your stay at Red Roof Inn Memphis East. I am thrilled that everything was clean and comfortable for you during your visit with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

Hello Chenile,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Memphis East appreciate your 8/10 score following your stay. It would be a pleasure to hear about what took place throughout your stay and how we can improve on our service, so please consider adding comments to your survey in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRediResponse Specialist

Dear David, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Memphis East. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Ronald, Thank you for taking the time to tell us about your experience at the Red Roof Inn Memphis East. The concerns you described regarding the lamp being crooked, the bathroom light being stained and the other concerns you mentioned which might have hindered your stay. Please accept our sincerest apologies. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Memphis East. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that your stay was less than satisfactory, prompting your 2/10 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Jessica. Myself and the staff at the Red Roof Inn Memphis East were disappointed to see your 1/5 score following your stay. You stated that the uncleanliness mentioned, the staff encounter described and the other concerns listed hindered your stay. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your review and we wish you all the best in your future travels.With thanks, Gabrielle RediResponse Specialist

Dear David, The staff at the Red Roof Inn Memphis East and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

Hello Marie,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Memphis East appreciate your 3/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It would be a pleasure to hear about what took place throughout your stay and how we can improve on our service, so please consider adding comments to your survey in the future. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

Hi Mia,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Memphis East. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing wrong and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

Dear Julius,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MEMPHIS EAST. I'm so thrilled to hear that our staff provided you with clean towels and you were pleased with your room type.Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria RediResponse Specialist

Dear Brett,Thank you for taking the time to tell us about your experience at the RED ROOF INN MEMPHIS EAST. I'm thrilled to hear that you found our room to be clean. However, I am sorry that your experience did not meet your expectations due to the odor you described and the noise disturbance. Feedback from our guest is always welcome as we strive to improve the quality of our guest services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

Dear Victoria, We at the RED ROOF INN MEMPHIS EAST appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

Thanks for choosing to stay with us Johanna! We at the Red Roof Inn Memphis East are very sorry to learn that you were not able to fully enjoy your stay due to the issues you experienced with the unpleasant odor and the fact that you felt unsafe. As per policy a refundable deposit is required at check in Thank you for sharing your concerns and all the best in your future travels. Please know we value your comments which will help us to continuously improve our services and make our guest experiences. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

Dear Latonya, The team at the RED ROOF INN MEMPHIS EAST found it was saddening to know that your stay was not as ideal, as reflected in your 2/5 score. You made mention of some of the hindrances to your stay which included the tears in the curtain, the badly repaired door, the missing tiles in the bathroom and the pest situation you reportedly encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

We are working on getting the property looking good.

Dear Dorothy, Everyone here at the Red Roof Inn Memphis East was proud to see your 5/5 score. We strive to provide guests with all the comforts of home, so I am happy you felt safe at our hotel and that you found us to be of great value for money. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5 star experience. Sincerely, Gabrielle RediResponse Specialist

Thank you for sharing your rating, Tanisha. Myself and the staff at the Red Roof Inn Memphis East were delighted to see that we earned your 10/10 score. In order to understand what prompted your score, I welcome any further information about your stay that you can provide. We strive to provide a five-star experience to our guests, so your feedback helps us to hone our abilities towards meeting this goal. Once more, thank you for posting your rating. We look forward to having you stay with us again in the future. Appreciatively, Xao RediResponse Specialist

We are sorry to hear that your recent experience at the Red Roof Inn Memphis East did not meet your expectations, Leigha. I will definitely share your feedback with the property in an effort to address your concerns. We appreciate your business and truly value your feedback.Sincerely,XaoRediResponse Specialist

Thank you for taking time out of your day to leave us a rating.

Thank you for your positive rating, Artash. Myself and the staff at the Red Roof Inn Memphis East value you as our guest and appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,SamanthaRediResponse Specialist

Hello MaryAnn,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN MEMPHIS EAST are saddened your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Rediresponse Specialist

Dear Melech,Thank you for taking the time to tell us about your experience at the RED ROOF INN MEMPHIS EAST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness in the room. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OshaneRediResponse Specialist

Dear William,I appreciate you sharing your feedback following your stay at the RED ROOF INN MEMPHIS EAST. I was saddened to read that your stay fell short of your expectations due to the insects you reported . Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OshaneRediResponse Specialist