Piscina all'aperto, ombrelloni da piscina, lettini

Recensioni per Econo Lodge Port Canaveral Area

2.5 out of 5
Econo Lodge Port Canaveral Area
260 E Merritt Island Cswy, Merritt Island, FL

Recensioni

6,8
Valutazione di 10 - Eccellente. 233 su 908 recensioni" "
Valutazione di 8 - Buono. 235 su 908 recensioni" "
Valutazione di 6 - Soddisfacente. 177 su 908 recensioni" "
Valutazione di 4 - Scarso. 124 su 908 recensioni" "
Valutazione di 2 - Terribile. 139 su 908 recensioni" "

6,6/10

Pulizia

8,2/10

Personale e servizio

6,0/10

Servizi

6,0/10

Condizioni e dotazioni della struttura

6,0/10

Ecosostenibilità

Recensioni

8/10 Buono

SONIA

Mi è piaciuto: Personale e servizio e comfort della camera
Posizione comoda e parcheggio ampio.
Posizionato in zona strategica per visita al Kennedy Space Center, parcheggio comodo. Non ha una sala per la colazione né tavoli per appoggiarsi, eccetto i tavolini all'aperto della piscina. Ci è stato consegnato un Breakfast box.
Soggiorno di 1 notte ad aprile 2019
Risposta di General Manager, il giorno 6 mag 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Soddisfacente

Cristina

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio
Un posto da evitare
L'hotel è semi dismesso, la sala colazione non è disponibile e bisogna ordinare alla reception per ricevere una misera colazione da portare via. All'arrivo non riuscivano a trovare la prenotazione e non si sono neanche sforzati a darci una mano. Per fortuna l’help desk di hotels.com è stato molto efficiente e ha contattato la struttura
Soggiorno di 1 notte ad aprile 2019
Risposta di Genreral Manager, il giorno 25 apr 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Scarso

Davide

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Low price. Low quality
Dirty blankets in my bed, probably badly washed and with several stains. They should not be placed on a bed, even in a cheap hotel! Room is old and not in good conditions. Bathroom need urgent revamping. Breakfast area is currently under renovation, they prepare a small breakfast to go. This is anyway acceptable. Staff was very kind but hotel is really in poor conditions.
Soggiorno di 1 notte a febbraio 2019
Risposta di General Manager, il giorno 14 mar 2019
Dear Jamie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Albergo a circa 15 minuti dal Kennedy Space Center, personale gentile, colazione buona.
Soggiorno di 1 notte a dicembre 2018
Risposta di General Manager, il giorno 13 gen 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Buono

Carol Ann

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Clean but dated.
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel Manager, il giorno 6 mag 2024
Dear Guest,Thank you for your feedback, Carol Ann. We're glad to hear that you found our hotel clean. We understand your concerns about the dated appearance and will take this into consideration for future improvements. Your input is appreciated, and we hope to welcome you back for another visit in the future.Sincerely, Hotel Manager

8/10 Buono

Richard

Mi è piaciuto: Personale e servizio
No bath mat. Very slippery.
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel Manager, il giorno 6 mag 2024
Dear Guest,Thank you for your feedback, Richard. We apologize for the inconvenience caused by the absence of a bath mat. Your safety is important to us, and we'll address this issue promptly to ensure it doesn't happen again. We appreciate your honesty and hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

4/10 Scarso

Beth

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
You get what you pay for. The beds looked clean. The bathroom had mold on the ceiling. The furniture had scratches all over them like someone took a knife and just decided to pick up wood whittling. The free breakfast was very limited and they were out of a lot. I had to pick bugs off the syrup.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 2 mag 2024
Dear Guest,Thank you for sharing your experience with us. We're disappointed to hear that your stay did not meet your expectations. We apologize for the cleanliness issues you encountered, as well as the limited breakfast options. Rest assured, we take your feedback seriously and will address these issues with our team to ensure improvements are made. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terribile

Melba

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This was the absolute dirtiest hotel/motel we have ever stood at. Nothing like the pictures. The service i won't touch because the staff is absolutely great but the smell, mold, mildew and the entire motel is absolutely disgusting. I have pictures of how filthy our bathroom was, then we got switched to another room that was just not better. Thankfully it was just for one night. We arrived at 5pm and we were ready by 6am to check out because the smell that stays on you gives you a headache. I wouldn't recommend this place even to my worse enemy!
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 29 apr 2024
Dear Guest,We sincerely apologize for the unacceptable experience you had during your stay. It deeply concerns us to hear about the cleanliness issues and the unpleasant odor you encountered. Your feedback is valuable, and we will address these issues immediately to ensure they are resolved. We appreciate your kind words about our staff and regret that your overall experience did not meet your expectations. Please know that we take your concerns seriously and will work diligently to prevent similar incidents in the future.Sincerely, Hotel Manager

2/10 Terribile

Alvaro

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Not the best option. It was what you'd expect from a cheap motel. Room had a weird smell. Bathroom seemed very rundown. Beds really sucked. I'd would never stay there again. Staff were cool though
Soggiorno di 3 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 27 apr 2024
Dear Guest,We apologize that your recent stay did not meet your expectations. Your feedback regarding the room condition and comfort is concerning, and we'll address these issues promptly to improve our guest experience. We appreciate your kind words about our staff and regret that we fell short in other areas. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 Soddisfacente

Elizabeth

Mi è piaciuto: Pulizia e personale e servizio
It was looking rundown, not fresh looking. Toilet seat was so loose, I had to try to tighten the best I could prior to use.. The grounds were rough looking with junk sitting around. The room was clean and the shower pressure was great!
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 29 apr 2024
Dear Guest,Thank you for sharing your experience. We're glad to hear that you found the room clean and enjoyed the shower pressure. We apologize for the issues you encountered with the appearance of the property and the loose toilet seat. Your feedback is valuable, and we'll address these concerns to ensure a better experience for future guests. We hope to have the opportunity to welcome you back and provide you with an improved stay.Sincerely, Hotel Manager

8/10 Buono

Ed

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast is not buffet style They tru their best but its slow
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 26 apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated our efforts in providing breakfast, even if it's not buffet-style. We continuously strive to offer a variety of options to cater to different preferences. We apologize for any inconvenience caused by the pace of service. Rest assured, we'll work diligently to improve our efficiency and ensure a smoother experience for our guests. We appreciate your valuable input and hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

6/10 Soddisfacente

David, Plum

Viaggio con la famiglia
It’s an old property that really needs a facelift the rooms have rust and puckered paint and plaster. The rooms also have bugs in the carpets and bedding. Will not stay there again and will not recommend!
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 24 apr 2024
Dear David,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations due to the issues you encountered in your room. Please accept our sincere apologies for any inconvenience caused by the condition of the property. Rest assured, we take your feedback seriously and will work diligently to address these concerns and improve the quality of our accommodations. If there's anything else you'd like to share or if there's anything we can do to make it right, please let us know.Sincerely,Hotel Manager

10/10 Eccellente

Conn

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Good view, easy to find, salacious and clean will stay again
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 22 apr 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed the good view, easy accessibility, and cleanliness of our hotel. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

6/10 Soddisfacente

Brandon

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
Over all enjoyed it but had a decently dirty pool and closed breakfast for two days, breakfast was good when we could have it but was small and still left us hungry
Soggiorno di 3 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 22 apr 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience regarding the cleanliness of the pool and the closure of breakfast for two days. Your comments are important to us, and we will address these issues to ensure a better experience for our guests. We appreciate your understanding and hope to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

10/10 Eccellente

Sarah

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio e servizi
Beautiful property, a bit outdated. Has lots of potential.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 20 apr 2024
Dear Guest,Thank you for your review, Sarah! We're glad to hear that you found our property beautiful and see its potential. We appreciate your feedback regarding its outdated aspects and will take this into consideration as we continue to make improvements. Your input is valuable to us, and we hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

2/10 Terribile

Jamie

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Everything was broke down. No gym. The room smelled bad. Air conditioning unit was broken. You had to pay for breakfast which was horrible and unappetizing. Forced to be *served* breakfast and we felt stared at an uncomfortable in the dining room by staff.
Soggiorno di 4 notti a marzo 2024
Risposta di Hotel Manager, il giorno 19 apr 2024
Dear Guest,We're truly sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable, and we're taking immediate steps to address the issues you've raised. Please accept our sincere apologies for falling short of your expectations. We hope for the opportunity to make it right on a future visit.Sincerely, Hotel Manager

6/10 Soddisfacente

Tara, Tampa

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Older property, needs updates.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 17 apr 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your honesty and understand your concerns regarding the condition of our property. Please know that we are continuously working to improve and update our facilities to provide a better experience for our guests. Your input is invaluable to us, and we will take your comments into consideration as we strive to enhance our accommodations. We hope you will consider staying with us again in the future to experience the improvements firsthand.Sincerely, Hotel Manager

8/10 Buono

Jordan, Pensacola

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the little onsite"restaurant"!
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 17 apr 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our onsite restaurant during your stay. Providing delicious dining options for our guests is important to us, and we're delighted that you had a great experience. We hope to welcome you back soon for another enjoyable stay.Sincerely, Hotel Manager

10/10 Eccellente

Antonio

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 17 apr 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a good experience during your stay with us. If there's anything specific that stood out to you or if you have any feedback on how we can make your next stay even better, please let us know. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

2/10 Terribile

Kathy

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The lady at the front desk was very nice but the room was absolutely filthy! Lipstick on the blankets in the bed for just one example!! We paid for two nights but only stayed one. Couldn’t imagine going back in there the second night!
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 13 apr 2024
Dear Guest,We're deeply sorry for the cleanliness issues you encountered during your stay. Your feedback is concerning, and we're addressing it promptly with our housekeeping team to prevent future occurrences. We apologize for any inconvenience and hope to have the opportunity to make it right during your next visit.Sincerely, Hotel Manager

8/10 Buono

Heather

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was great & very helpful/accommodating. Nice pool/patio area.
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Manager, il giorno 12 apr 2024
Dear Guest,Thank you for your review on Expedia. We're delighted to hear that you found our staff great, helpful, and accommodating. It's also wonderful to know that you enjoyed our pool and patio area. Your positive feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Eccellente

Candice

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The air was not working in our room and they switched us no problem.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 8 apr 2024
Dear Guest,Thank you for your positive review! We're pleased to hear that we were able to quickly address the issue with your room's air conditioning. Providing excellent service to our guests is our priority, and we're glad we could resolve the problem for you promptly. We hope you enjoyed the rest of your stay and look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 Soddisfacente

Dennis

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Staff real is nice but property looks old and unsafe.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 4 apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly. However, we apologize if the appearance of our property did not meet your expectations. Please know that the safety and comfort of our guests are our top priorities, and we take your comments seriously. We will address any concerns about the property's appearance promptly to ensure a better experience for our guests. Your feedback is invaluable to us, and we hope to have the opportunity to exceed your expectations during your next visit.Sincerely, Hotel Manager

2/10 Terribile

Keri, Miami

What an absolute dump of a hotel. Booked 6 rooms for our employees for 2 nights, over $2,000!!!who were working at the port. 3 of them didn’t turn up for work as they walked out of hotel. Would not stay there. Bring Easter weekend it was the only one available (I wonder why) sheets were dirty, bathroom had mold and hairs absolutely filthy. This hotel should be condemned. Please read all the reviews and don’t stay here. This hotel definitely needs a health inspection. Lost so much money and affected our business too.
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 2 apr 2024
Dear Guest,We are deeply sorry for the unacceptable experience you and your employees had during your stay. Your feedback is alarming, and we take your concerns very seriously. This falls far below the standards we strive to maintain. Rest assured, we are investigating the issues you mentioned and taking immediate steps to address them. We apologize for the inconvenience and the impact it had on your business. Please know that we are committed to making necessary improvements to regain your trust and prevent similar incidents in the future.Sincerely, Hotel Manager

2/10 Terribile

Joshua

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I stayed exclusively at la Quinta for 2 years at my last job whenever I traveled and this is the worst hotel I’ve stayed at in a hot minute. Staff was fine. Don’t recommended at all.
Risposta di Hotel Manager, il giorno 2 apr 2024
Dear Guest,We apologize for not meeting your expectations during your stay. Your feedback is important to us, and we regret that we fell short of the standards you've come to expect. We will review your comments internally to address any areas needing improvement. Thank you for your patronage, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Buono

Nestor N, Oranjestad

Mi è piaciuto: Pulizia e personale e servizio
Relaxed
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 26 mar 2024
Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

2/10 Terribile

Scot

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Absolutely disgusting! Checked in and received key to room. Went to the room and on opening the door, the stench of mold/mildew was overwhelming. The first thing I noticed after the smell was that the chair next to the bed had black stains on it. Don't know if it was mold/mildew, but was just repulsed enough to turn around and close the door. I wouldn't even let my wife in the door behind me as it was that bad. Went back to the front desk to "check out" and was told no refund would be issued, even though I had not occupied the room. I was offered another room, but the whole vibe of the place was terrible and I declined. DO NOT stay here!
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 26 mar 2024
Dear Guest,I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you.Sincerely,Hotel Manager

8/10 Buono

skei

Mi è piaciuto: Pulizia
Soggiorno di 4 notti a marzo 2024
Risposta di Hotel Manager, il giorno 26 mar 2024
Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terribile

Shawna

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Definitely do not stay here. Very dirty in room and all around property. Unsafe as well.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 23 mar 2024
Dear Shawna,We apologize for the unfavorable conditions you experienced during your stay. Your safety and comfort are our top priorities, and we take your feedback seriously. We will address the cleanliness issues promptly to ensure a better experience for our guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Eccellente

Robert

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great and clean
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 22 mar 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you had a great experience and found our hotel clean. Providing a comfortable and pleasant stay for our guests is our priority, and we're thrilled that we met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future.Sincerely, Hotel Manager

10/10 Eccellente

Phillip

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff especially front desk and breakfast
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 18 mar 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience with our staff, especially at the front desk and during breakfast. Providing exceptional service is our priority, and we're delighted to hear that we exceeded your expectations. We appreciate your kind words and hope to welcome you back for another memorable stay soon.Sincerely, Hotel Manager

10/10 Eccellente

Lisa

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 18 mar 2024
Dear Guest,Thank you for your outstanding rating! We are delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we strive to provide exceptional service to all our guests. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Scarso

Jeremy

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Bruyant Vieillot Fuyez
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 18 mar 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by noise and any outdated aspects of our facilities. Your comments are valuable to us, and we will work diligently to address these issues. We hope to have the opportunity to improve and provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 Terribile

Christina

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
This place was awful, the pics are so not what you get. Very disappointing.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 8 mar 2024
Dear Guest,We're truly sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we apologize for any disappointment caused by discrepancies between our accommodations and the images presented. We're committed to addressing these concerns and improving our services.Sincerely, Hotel Manager

2/10 Terribile

Thomas, Henrico

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I gave a one word review that did not meet community standards and was asked to revise it. So I’ll say it wasn’t up to most community standards - mine or (I’m guessing) yours.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 8 mar 2024
Dear Guest,We apologize for any disappointment you experienced during your stay. Your feedback is important to us, and we strive to meet and exceed community standards. If there are specific concerns you'd like to address or if there's anything we can do to improve, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Terribile

Rena

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We checked out one hour after we checked in. I requested a refund. The lodge was old and the rooms were dirty. The lights in the room were so dim you couldn’t see anything and the lingering odor upon entering the room was terrible. I am looking for a refund
Soggiorno di 8 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 7 mar 2024
Dear Guest,We're deeply sorry for the disappointing experience you had during your brief stay. Your feedback regarding the condition of the lodge, cleanliness issues, dim lighting, and unpleasant odor is concerning, and we're taking immediate action to address these matters. Please contact us directly, and we'll assist you promptly.Sincerely, Hotel Manager

2/10 Terribile

Hayley

Viaggio di gruppo
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Really icky. Dirty. Our door wouldn’t even shut.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 5 mar 2024
Dear Guest,We apologize for the unsatisfactory experience you had during your stay. Your feedback regarding the cleanliness and maintenance issues is concerning, and we take it seriously. Please rest assured that we are investigating the door issue and addressing the cleanliness concerns to prevent such occurrences in the future.Sincerely, Hotel Manager

10/10 Eccellente

Stacia

Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 26 mar 2024
Dear Guest, Thank you for your fantastic rating! We appreciate your feedback and are delighted to hear that you had a great experience with us. We strive to provide top-notch service, and it's rewarding to know that we met your expectations. We hope to have the pleasure of serving you again soon.Sincerely,Hotel Manager.

10/10 Eccellente

Linda F

Mi è piaciuto: Personale e servizio
Not very well kept up. The clothes dryer didn't work. The lady at the front was fabulous. So helpful and very friendly.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 4 mar 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the clothes dryer not working properly. However, we're pleased to hear that you found our front desk staff to be fabulous, helpful, and friendly. Your comments will be shared with our team to ensure we continue to provide excellent service despite any maintenance issues.Sincerely, Hotel Manager

6/10 Soddisfacente

Kaley, Kendallville

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Our stay here wasn’t horrible. Manager Margaret was absolutely phenomenal along with the breakfast which is honestly the only reasons we stayed the whole time. We had little tiny bugs in our bathroom coming out of the outlets. That was the only place they were. Housekeeping showed up and told us they would do nothing for us because we were in the room and blamed the fact we had a breast pump & kids for the bugs. Then while we were away for the day they came in took all of our towels without replacing, recaulked an outlet and laid sticky traps on the bathroom counter. Luckily Margaret was in the office and was able to make sure we got towels to use. It was all just a mess. Definitely wouldn’t go out of my way to stay there again but would if I had no other choice.
Soggiorno di 4 notti a febbraio 2024
Risposta di Hotel Manager , il giorno 2 mar 2024
Dear Kaley,We're sorry to hear about the issues you encountered during your stay. While we're glad to hear that Manager Margaret provided exceptional service and that you enjoyed the breakfast, we apologize for the inconvenience caused by the bugs in your bathroom and the lack of response from housekeeping. Your feedback is important to us, and we will address these issues with our team to ensure they are handled more effectively in the future. We appreciate your understanding and hope to have the opportunity to provide you with a better experience if your travels bring you back to our area.Sincerely, Hotel Manager

8/10 Buono

Lucretia, Atlanta

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Pleasant stay.
Soggiorno di 4 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 1 mar 2024
Dear Guest,Thank you for your review. We're pleased to hear that you had a pleasant stay with us. If there are any areas where we can further improve and make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 Eccellente

Marsha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The woman that checked us in was incredibly friendly and helpful. Our room was clean and comfortable, and the location was perfect. There was plenty of parking and the hotel was in a quiet area. We will definitely stay there again!
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 28 feb 2024
Dear Guest,Thank you for your glowing 5-star review! We're thrilled to hear that you had a wonderful experience during your stay with us. It's fantastic to know that our staff provided friendly and helpful service, and that you found your room clean and comfortable. We're also pleased that you enjoyed our convenient location and ample parking. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Buono

Sandra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The beds were great, unit clean, Small repairs on the dresser were needed. Liked it and will be back.
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 28 feb 2024
Dear Guest,Thank you for your feedback and for choosing our hotel. We're delighted to hear that you enjoyed the comfort of our beds and found your unit clean. We apologize for any inconvenience caused by the small repairs needed on the dresser. Your comments are valuable to us as we strive to improve our facilities. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

4/10 Scarso

Patricia

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The bathroom was dirty, the toilet seat was loose in both directions, the room phone did not work. No extra blankets.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 26 feb 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered in the bathroom and the inconvenience caused by the toilet seat and the non-functional room phone. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short during your stay. Your comments will be addressed promptly with our housekeeping and maintenance teams to ensure improvements are made.Sincerely, Hotel Manager

4/10 Scarso

Heather

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 26 feb 2024
Dear Guest,Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would like to learn more about your concerns so that we can address them promptly. If you would be willing to provide further details about your stay, please don't hesitate to reach out to us directly. Sincerely, Hotel Manager

8/10 Buono

Danny

Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 22 mar 2024
Dear Guest,Thank you for taking the time to leave us a review. We're glad to see that you had a positive experience during your stay. Your feedback is appreciated as it helps us to continually improve our services and facilities. If there's anything specific that you feel we could have done better to earn that extra star, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Eccellente

John D

Mi è piaciuto: Pulizia
Older property but rooms were okay. Check in was excellent and staff were nice.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 24 feb 2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that you had a pleasant check-in experience and found our staff to be nice. While our property may be older, we're delighted that you found your room to be satisfactory. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Eccellente

mike

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I enjoyed my stay -no problems or concerns. Very friendly staff.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 21 feb 2024
Dear Guest,Thank you for your positive feedback on Expedia. We're thrilled to hear that you enjoyed your stay with us and that our staff made your experience pleasant. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terribile

Rebecca

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Poor condition
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 19 feb 2024
Dear Guest,Thank you for sharing your feedback. We're sorry to hear that you found our hotel in poor condition during your stay. Your comments are important to us, and we will work diligently to address any issues to improve the quality of our accommodations. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Scarso

charles

Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 22 mar 2024
Dear Guest,Thank you for sharing your feedback with us. We're disappointed to hear that your experience did not meet your expectations during your recent stay. Please accept our sincere apologies for any shortcomings you encountered. Your comments are valuable to us, and we will use them to improve our services and facilities for future guests.Sincerely, Hotel Manager