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Recensioni per Umbral, a Curio Collection by Hilton

4.5 out of 5
Umbral, a Curio Collection by Hilton
Calle de Venustiano Carranza 69, Centro Historico, Mexico City

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 152 su 201 recensioni" "
Valutazione di 8 - Buono. 32 su 201 recensioni" "
Valutazione di 6 - Soddisfacente. 5 su 201 recensioni" "
Valutazione di 4 - Scarso. 8 su 201 recensioni" "
Valutazione di 2 - Terribile. 4 su 201 recensioni" "

9,6/10

Pulizia

9,4/10

Personale e servizio

9,2/10

Servizi

9,4/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

danila, Svizzera

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Bel hotel in posizione perfetta a pochi passi dallo Zocalo in un bel palazzo ristrutturato.Scelte architettoniche dei colori non pienamente condivise.Pulizia ottima.
Soggiorno di 3 notti a novembre 2019
Risposta di Umbral.Hotel, il giorno 6 dic 2019
Dear Miss. Danila : We are honored that you have chosen Umbralthe , Curio Collection by Hilton during your last stay. We would like to thank you for your time in giving us this awesome review. We are pleased to know that we have met all your expectations; this motivates us to continue on the same path in order to fulfill our promise of excellence to all our guests Should you have any further comments, please don’t hesitate to contact us; it will be a pleasure to hear from you. We thank you once again for your preference and look forward to serving you in the future. Sincerely,

10/10 Eccellente

Gustavo, Guttenberg

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place in a perfect location. Museums, restaurants, and cafes all around. Safe area as well.
Soggiorno di 5 notti a marzo 2024
Risposta di Cesar Flores / Front Office Manager, il giorno 30 apr 2024
Dear Gustavo, Thank you so much for taking the time to share your feedback! We are thrilled to hear that you enjoyed your stay with us and found our location to be perfect for exploring the vibrant surroundings. Ensuring our guests' safety and comfort is always our top priority, and we're delighted to hear that you felt secure during your time here.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!

10/10 Eccellente

Chaminda

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and central to many restaurants and shopping
Soggiorno di 4 notti ad aprile 2024
Risposta di Cesar Flores / Front Office Manager , il giorno 28 apr 2024
Dear Chamimda,Thank you for taking the time to share your feedback! We’re delighted to hear that you found our hotel very clean and conveniently located near restaurants and shopping options. We strive to provide our guests with a comfortable and convenient experience, and we’re glad to hear that we succeeded during your stay.We hope to welcome you back again in the future!

10/10 Eccellente

Megan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is beautiful. The rooms are lovely and clean, the staff was so friendly, and it’s in a very walkable area. It was a great choice, and if I ever need to stay near the Zocalo I would definitely stay here again.
Soggiorno di 4 notti ad aprile 2024
Risposta di Cesar Flores / Front Office Manager , il giorno 28 apr 2024
Dear Megan,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us and that our rooms, staff, and location met your expectations. We look forward to welcoming you back whenever your travels bring you to the Zocalo area again!

10/10 Eccellente

Pedro

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The best hotel in the Mexico City Downtown area
Soggiorno di 1 notte ad aprile 2024
Risposta di Cesar Flores / Front Office Manager, il giorno 23 apr 2024
Dear Pedro, Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a fantastic experience at our hotel. Providing exceptional service and creating memorable stays for our guests is always our top priority.It's truly heartening to know that you consider us the best hotel in the Mexico City Downtown area. We take great pride in our location, amenities, and the hospitality of our staff, and we're delighted that it all contributed to your enjoyable stay.Your kind words mean a lot to us, and we look forward to welcoming you back for another outstanding experience whenever your travels bring you to Mexico City.Warm regards,

10/10 Eccellente

Ivan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
awesome choice! we didn't know what to expect, this wasn't my first choice, but we are very happy with Umbral. the rooms were very quiet, the service was amazing and it is 2 blocks from the El Zocalo. the staff was very helpful and polite. we are planning to return to Mexico City next year and we will be staying here again.
Soggiorno di 5 notti a marzo 2024
Risposta di Cesar Flores / Front Office Manager, il giorno 15 apr 2024
Dear Ivan, Thank you so much for sharing your experience! We're thrilled to hear that Umbral exceeded your expectations and provided a fantastic stay. It's great to know that you found the rooms quiet, enjoyed the amazing service, and appreciated the convenient location near El Zocalo. We're honored that despite not being your initial choice, Umbral became your top pick, and we can't wait to welcome you back next year for another wonderful stay in Mexico City!

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a febbraio 2024
Risposta di Cesar Flores / Front Office Manager, il giorno 9 apr 2024
Dear David ,Thank you for your kind feedback! We’re thrilled to hear you had a wonderful experience with us. Your 5-star rating means a lot to us. We hope to welcome you back soon!

10/10 Eccellente

Vanessa W

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Cesar Flores / Front Office Manager , il giorno 9 apr 2024
Dear Vanessa,Thank you for your kind feedback! We’re thrilled to hear you had a wonderful experience with us. Your 5-star rating means a lot to us. We hope to welcome you back soon!

10/10 Eccellente

Roberto

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Area was safe with police on every corner. Very walkable. Close to many attractions. Friendly staff. Highly recommend. Gym is small but has everything you need.
Soggiorno di 6 notti a marzo 2024
Risposta di Cesar Flores / Front Office Manager, il giorno 4 apr 2024
Dear Roberto, Thank you for sharing your feedback regarding your recent stay with us. We're thrilled to learn that you found our location to be safe and easily accessible.It's wonderful to hear that you enjoyed the convenience of our proximity to various attractions and found our staff to be friendly and accommodating. We take great pride in providing exceptional service to our guests.We're pleased that our gym facilities met your needs, despite their compact size. We strive to ensure that all our amenities are well-equipped to enhance our guests' overall experience.Thank you for your high recommendation, and we look forward to welcoming you back on your next visit.Best regards,

10/10 Eccellente

Audrey

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My stay at the boutique hotel was absolutely fantastic! From the moment I walked in, I was greeted with warm smiles and exceptional customer service. The room was beautifully decorated and had all the amenities I could ask for. The bed was incredibly comfortable, and I had a great night's sleep. The hotel's location was perfect, with easy access to shops, restaurants, and attractions. The staff went above and beyond to make sure my stay was enjoyable, offering recommendations for places to visit and ensuring I had everything I needed. I also enjoyed the delicious breakfast that the restaurant hotel offers , with a variety of options to choose from. Overall, I had a wonderful experience at the boutique hotel and would highly recommend it to anyone looking for a unique and memorable stay. I can't wait to visit again in the future!
Soggiorno di 2 notti a marzo 2024
Risposta di Cesar Flores / Front Office Manager , il giorno 30 mar 2024
Dear Audrey ,Your feedback is truly appreciated! We're thrilled to hear that you had such a fantastic experience at Umbral. Providing exceptional customer service and ensuring our guests have a comfortable and memorable stay are our top priorities. It's wonderful to hear that you enjoyed the beautifully decorated room, the comfortable bed, and the convenient location of the hotel. We're delighted that our staff could exceed your expectations with their warm hospitality and helpful recommendations. We're also glad you enjoyed the delicious breakfast options at our restaurant. Thank you for choosing our hotel, and we can't wait to welcome you back on your next visit!

6/10 Soddisfacente

Srabani

Viaggio di coppia
Mi è piaciuto: Pulizia
Wifi did not work the entire visit.
Soggiorno di 4 notti a febbraio 2024
Risposta di Cesar Flores / Front Office Manager, il giorno 27 feb 2024
Dear Srabani, We are sorry to hear that you experienced issues with the WiFi during your visit. We understand the importance of reliable internet connectivity and apologize for any inconvenience this may have caused. Our team is committed to providing a positive experience for our guests, and we take your feedback seriously.To address the WiFi issue, we will investigate the problem and work towards a resolution to ensure that future guests do not encounter similar issues.We hope to have a new opportunity to welcome you back on the future sincerely,

10/10 Eccellente

Suchita, Chicago

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This is a modern dark/moody spacious hotel with terrific proximity to the Zocalo. The rooms & bathrooms are large & comfortable & the staff was very helpful (making dinner reservations).
Soggiorno di 4 notti a febbraio 2024
Risposta di Cesar Flores / Front Office Manager , il giorno 17 feb 2024
Dear Suchita,Thank you for your glowing review! We're delighted to hear that you appreciated our modern, spacious hotel and its convenient location near the Zocalo. It's great to know that you found our rooms and bathrooms comfortable, and we're glad our staff could assist you with dinner reservations. We hope to welcome you back again soon!

10/10 Eccellente

ashley

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a very good stay here! Loved our first visit in Mexico City! Would definitely stay here again
Soggiorno di 5 notti a febbraio 2024
Risposta di Cesar Flores / Front Office Manager , il giorno 17 feb 2024
Dear Ashley ,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed your stay and your first visit to Mexico City. We hope to have the pleasure of hosting you again in the future!

10/10 Eccellente

Judy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a beautiful hotel in the perfect location for exploring the Centro Histórico. We loved our stay here. Our room was beautiful, immaculately clean, very quiet and super comfortable. The staff were extremely friendly and helpful.
Soggiorno di 7 notti a febbraio 2024
Risposta di Cesar Flores / Front Office Manager, il giorno 15 feb 2024
Dear Judy,Thank you so much for taking the time to share your positive experience at our hotel on Expedia. We are thrilled to hear that you enjoyed your stay with us and found our hotel to be beautiful and perfectly located for exploring the Centro Histórico.It's heartening to know that your room met your expectations in terms of beauty, cleanliness, and comfort. We take great pride in maintaining a high standard of cleanliness to ensure a pleasant and comfortable environment for our guests.We are delighted that you found our staff to be extremely friendly and helpful. Providing excellent service and creating a warm and welcoming atmosphere are our top priorities, and it's rewarding to hear that our team made a positive impression on you.We appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific, you'd like to share or if you have any suggestions for improvement, please feel free to let us know.Thank you once again for choosing to stay with us.

8/10 Buono

Federico

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There is no parking that’s the only problem I see. They should have an agreement with a parking. Thanks
Soggiorno di 1 notte a febbraio 2024
Risposta di Cesar Flores / Front Office Manager, il giorno 9 feb 2024
Dear Federico, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your perspective, and it's valuable to us.We understand that parking can be a concern, and we apologize for any inconvenience this may have caused. We continuously strive to enhance our guests' experience, and your comments will certainly be taken into consideration as we explore potential solutions.While we do not have on-site parking, we recommend exploring nearby public parking options or considering local parking facilities. We understand the importance of convenient parking for our guests and will explore the possibility of establishing agreements with nearby parking facilities to provide a more seamless experience.We appreciate your suggestion and hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please feel free to reach out to us directly. Your satisfaction is our priority.Thank you for choosing to stay with us.Best regards,

10/10 Eccellente

Daniel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful building and attention to detail. Ray and Hanna were extremely helpful especially with our airline arrangements. Because of its downtown location it can be busy and noisy. However we felt completely safe and we enjoyed discovering the surrounding area. We are recommending the hotel to erveryone and will stay here again.
Soggiorno di 4 notti a febbraio 2024
Risposta di Cesar Flores / Front Office Manager, il giorno 8 feb 2024
Dear Daniel, Thank you for your wonderful feedback! We're thrilled to hear that you appreciated the beauty of our building and our attention to detail. Ray and Hanna will be delighted to know that their assistance with your airline arrangements was helpful. While we understand that downtown locations can sometimes be bustling, we're glad you felt safe and were able to enjoy exploring the surrounding area. We truly appreciate your recommendation and look forward to welcoming you back on your next visit!

8/10 Buono

Marlene

Viaggio di coppia
Boutique Hotel.
Soggiorno di 4 notti a gennaio 2024
Risposta di Cesar Flores / Front Office Manager , il giorno 5 feb 2024
Estimada Marlene,Apreciamos tu puntuación acerca de tu más reciente estadía en nuestra propiedad . Estaríamos encantados de conocer un poco más de tu experiencia con nosotros a fin de poder mejorar y llevar a lo más alto nuestros estándares de calidad. Nos encantaría poder darte la bienvenida en una próxima ocasión en Umbral Curio Collection by Hilton

10/10 Eccellente

Rodolfo

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I enjoy that it was quiet comfortable and was walkable at a lot of things.
Soggiorno di 3 notti a gennaio 2024
Risposta di Cesar Flores / Front Office Manager, il giorno 29 gen 2024
Dear Rodolfo, We are delighted to hear you found our hotel quiet, comfortable and, conveniently located. We look forward to welcoming you back for another enjoyable stay!

6/10 Soddisfacente

Katherine

Soggiorno di 4 notti a dicembre 2023
Risposta di Cesar Flores / Front Office Manager , il giorno 8 gen 2024
Dear Katherine,Thank you for your recent stay at Umbral. We do appreciate your rate. Caught my attentation that your experience was not great as expected.I do appreciate if you could share with us more about it in order to follow up.

10/10 Eccellente

Yashket

Soggiorno di 6 notti a dicembre 2023
Risposta di Cesar Flores / Front Office Manager, il giorno 25 gen 2024
Dear Yashket, Thank you for rate us after your stay at Umbral, is great to see that you have a nice experience with us hope to see you soon.

10/10 Eccellente

Christine Lee

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful building! Everything was so unique and had so much character. I really appreciated the bottled water.
Soggiorno di 5 notti a dicembre 2023
Risposta di Cesar Flores / Front Office Manager, il giorno 25 gen 2024
Dear Christine, Thank you for your recent stay at Umbral, and for rate with 5 stars.Is nice to read that you had a wonderful experience at Umbral. We hope to see you back soon.

4/10 Scarso

Rani

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Hotel is in a great location and the room was great. However, their hot tub is a cold tub so we couldn’t really sit in it. Their internet is really bad so makes it hard to plan or do anything in room. The beds were not comfortable and when people above you flush you’ll be smelling that on it’s way down
Soggiorno di 5 notti a dicembre 2023
Risposta di Cesar Flores / Front Office Manager, il giorno 25 gen 2024
Dear Rani, We are sorry to read thar your experience with us was not as we expected. We continue working in order to bring our guest the highest quality of service, and your feedback is really important to us. We hope to have a new opportunity to make it right.

10/10 Eccellente

Kareem

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly staff - very clean room - and a perfect location for sight-seeing and enjoying the city
Soggiorno di 5 notti a dicembre 2023
Risposta di Cesar Flores / Front Office Manager, il giorno 25 gen 2024
Dear Kareem, Thank you for your recent stay at Umbral. Is great to read about your experience at our property. We do appreciate your feedback and hope to a new opportunity to welcome you back soon.

10/10 Eccellente

arturo

Soggiorno di 4 notti a dicembre 2023
Risposta di Cesar Flores / Front Office Manager, il giorno 25 gen 2024
Estimado Arturo, Apreciamos su evaluacion, sobre su mas reciente estadia en Umbral, Curio Collection by Hilton. Esperamos poder tenerlo de vuelta pronto nuevamente.

10/10 Eccellente

Gloria

Soggiorno di 2 notti a dicembre 2023
Risposta di Cesar Flores / Front Office Manager, il giorno 25 gen 2024
Estimada Gloria, Apreciamos su mas reciente estadia Umbral, Curio Collection by Hilton. Asi como si evaluacion que nos ha bridando sobre su experiencia con nosotros. Esperamos su visita pronto nuevamente.

10/10 Eccellente

Sandra

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the architecture of the building inside. The lobby and grand staircase and iron railings pretty spectacular--very art deco feel. The suite was beautiful. Staff helpful and friendly. Will stay here again on my next trip to CDMX.
Soggiorno di 7 notti a novembre 2023

10/10 Eccellente

Clara

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Everything was wonderful except the air conditioning. The 1st night we got there room was so hot we called front desk. They send someone to look at it, they said everything was working good but for my husband and I it was to hot.
Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

Jason, New York

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent hotel. Enormous rooms!
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Diego Fernando

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location! Beautiful hotel. The staff is incredibly helpful! Love the rooms, great restaurants on site. So much around the hotel within walking distance. Definitely will be back to this location when I come back to Mexico City.
Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

Edna

Soggiorno di 3 notti a novembre 2023
Risposta di Cesar Flores / Front Office Manager, il giorno 25 gen 2024
Estimada Edna, Gracias por su mas reciente estadia en Umbral. Apreciamos el puntaje obtenido, como muestra de una buena experiencia en nuestra propiedad. Esperamos pronto su visita nuevamente.

10/10 Eccellente

Harvey, North Vancouver

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A quiet home base in a great city
Soggiorno di 6 notti a novembre 2023

10/10 Eccellente

Bradford

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent service, fantastic accessible room, great restaurant and bar, I have decided to stay even longer. The neighborhood is so much fun with shopping for everything under the sun. From cheap street food, to higher end shops. The location feels very safe and the hotel is quite secure. I really love the old Otis elevators, they present a sense of old world class and reliability. I’d come back anytime.
Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

ROMMEL

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excelente Hotel en el centro de Ciudad de México
El hotel nos gusto mucho, sus habitaciones amplias y elegantes, sobrepasaron nuestras expectativas, su personal al igual muy atento y amable, el restaurante donde tomará el desayuno si siento que le falta un poquito más, pero dentro de lo normal, aunque pueden mejorar, sin duda volveré a hospedarme en este lugar!!
Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

Alexey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel welcoming staff
Soggiorno di 1 notte a novembre 2023

8/10 Buono

Farid

Soggiorno di 3 notti a ottobre 2023

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely hotel in the heart of Mexico City. Room was spacious and clean. Beautiful respite.
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Laura

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was friendly and helpful in answering questions. The hotel was very clean and met our expectations. We felt safe walking around the historic center and it was close to the places we wanted to visit.
Soggiorno di 4 notti a settembre 2023

10/10 Eccellente

Magda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excelente hotel
Soggiorno di 1 notte a settembre 2023
Risposta di Cesar Flores / Front Office Manager, il giorno 28 set 2023
Estimada Magda, Gracias por su reciente estadia en Umbral, Curio Collection by Hilton. Apreciamos sus comentarios y esperamos de vuelta pronto.

10/10 Eccellente

Ashley Leanne

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our stay at Umbral was absolutely wonderful. The hotel is immaculately clean and the staff go above and beyond to ensure your comfortable. They were all sincerely kind and helpful, and we really appreciated the suggestions they shared for activities in the area and helpful hints for the excursions we had planned. The food was phenomenal, and the convenience of having a cafe and multiple restaurants in the same space was fantastic for us. We took advantage of the great location and explored much of the city on foot, and we looked forward to returning to Umbral every time we went back to “home base”. We would definitely stay here again and will highly recommend the hotel to friends and family planning a trip to CDMX.
Soggiorno di 6 notti a settembre 2023
Risposta di Cesar Flores / Front Office Manager, il giorno 28 set 2023
Dear Ashley, Thank you for your recent stay at Umbral, Curio Collection by Hilton. Is great to read your incredible feedback. We hope to have a new opportunity to welcome you back soon. Sincerely,

10/10 Eccellente

Jeremy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a beautiful hotel, very clean. The staff is amazing, friendly and speaks both Spanish and English very well. I will definitely stay again next time
Soggiorno di 3 notti a settembre 2023
Risposta di Cesar Flores / Front Office Manager, il giorno 28 set 2023
Dear Jeremy, We do appreciate your feedback regarding your recent stay at our property.We hope to welcome you back soon. Sincerely,

10/10 Eccellente

Olga

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di Cesar Flores / Front Office Manager, il giorno 28 set 2023
Estimada Olga, Agradecemos el puntaje brindado sobre su mas reciente estadia con nosotros. Esperamos su regreso pronto nuievamente.

10/10 Eccellente

Christine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A
Soggiorno di 3 notti a settembre 2023
Risposta di Cesar Flores / Front Office Manager, il giorno 28 set 2023
Estimada Cristine, Agradecemos el puntaje brindado sobre su mas reciente estadia con nosotros. Esperamos su regreso pronto nuievamente.

10/10 Eccellente

Manuel Elias

Soggiorno di 1 notte a settembre 2023
Risposta di Cesar Flores / Front Office Manager, il giorno 28 set 2023
Estimado Manuel Agradecemos el puntaje brindado sobre su mas reciente estadia con nosotros. Esperamos su regreso pronto nuievamente.

10/10 Eccellente

Wilson A

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Súper excelente
Soggiorno di 3 notti a settembre 2023
Risposta di Cesar Flores / Front Office Manager, il giorno 28 set 2023
Estimado WilsonAgradecemos el puntaje brindado sobre su mas reciente estadia con nosotros. Esperamos su regreso pronto nuievamente.

10/10 Eccellente

Irina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent restaurant on the top floor. Really worth checking. Refine and artistic setting of the property in the middle of city chaos. A bit dark colors to the taste, although.
Soggiorno di 7 notti a settembre 2023
Risposta di Cesar Flores, il giorno 12 set 2023
Dear Irina, Thank you for your recent stay at Umbral Curio Collection by Hilton. Is great to read about tour experience with us. We hope to a have a new chance to welcome you back soon.

10/10 Eccellente

Beverly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff at the Mexico City location was incredibly courteous and assisted us in English. The hotel itself was stunningly beautiful with its old colonial architecture. Lovely rooftop pool and a cute outside patio breakfast nook serving tasty healthy food. We didnt eat at the roof top restaurant but it looked lovely although a little beyond our price range. Ground level dessert spot serving churros and espresso hit the spot mid day when we were heading back into the hotel. All in all a super experience and we will definitely be coming back!! Thank you
Soggiorno di 5 notti ad agosto 2023
Risposta di Cesar Flores, il giorno 12 set 2023
Dear Beverly, Thank you for your recent stay at Umbral Curio Collection. Is great to read that your staff were very helpful and you had a nice experience at our hotel.We hope to see you soon.

10/10 Eccellente

Dr. Kevin W.

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is incredible. everyone is very friendly and very very helpful.The food at the restaurants Was consistently good with a great variety to choose from. The front office staff helped me many times with issues I had with excursions. I will definitely stay at this hotel again and I’ve been to Mexico to city many times, and this is the best hotel I’ve had so far and that includes the Marriott and the other Hiltons in Calle de Reforma
Soggiorno di 4 notti a settembre 2023
Risposta di Cesar Flores, il giorno 12 set 2023
Dear Dr. Kevin W, Thank you for your recent stay ay Umbral Curio Collection and for taking your time to share your experience at our hotel. Is great to read that you have enjoyed the restaurants and that our staff was very helpful.We hope to have a new opportunity to welcome you back soon.

6/10 Soddisfacente

Gabriella

Viaggio con la famiglia
Soggiorno di 4 notti ad agosto 2023
Risposta di Cesar Flores, il giorno 12 set 2023
Dear Gabriella, Thank you for you recent stay at Umbral Curio Collection. We are sorry to read that you experience was not great as we expected, feel free to contact us back for any additional comments. Our guest feedback and satisfaction is very important for us.

10/10 Eccellente

DANIEL

Soggiorno di 3 notti ad agosto 2023
Risposta di Cesar Flores / Front Office Manager, il giorno 28 set 2023
Estimado Daniel, Agradecemos el puntaje brindado sobre su mas reciente estadia con nosotros. Esperamos su regreso pronto nuievamente.

10/10 Eccellente

ALEJANDRO

Soggiorno di 2 notti ad agosto 2023
Risposta di Cesar Flores / Front Office Manager, il giorno 28 set 2023
Esitmado AlejandroAgradecemos el puntaje brindado sobre su mas reciente estadia con nosotros. Esperamos su regreso pronto nuievamente.