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Recensioni per Holiday Inn Miami Beach - Oceanfront, an IHG Hotel

3 out of 5

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 196 su 464 recensioni" "
Valutazione di 8 - Buono. 107 su 464 recensioni" "
Valutazione di 6 - Soddisfacente. 74 su 464 recensioni" "
Valutazione di 4 - Scarso. 37 su 464 recensioni" "
Valutazione di 2 - Terribile. 50 su 464 recensioni" "

8,0/10

Pulizia

7,8/10

Personale e servizio

7,6/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Simon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ideal location.
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 3 mag 2024
Dear Simon, Thank you for the wonderful review. We are so glad our location worked well for you and that it met your expectations. Thank you for being our guest, and we look forward to your next visit to the Holiday Inn Miami Beach-Oceanfront.Luis Arellano,General Manager

10/10 Eccellente

Erminia

Kaira, the waitress in the diner was Fantastic!! Very Friendly and Great Employee for You!!
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 3 mag 2024
Dear Erminia, Thank you for this outstanding review and for selecting Holiday Inn Miami Beach-Oceanfront for your time in our area. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members such as Kaira; we'll be sure to share your kind words with her. It was a pleasure hosting you, and we look forward to your return visit. Luis Arellano,General Manager

10/10 Eccellente

Christopher

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was great. Just as pictured. Easy walk right down to the beech.
Soggiorno di 5 notti ad aprile 2024
Risposta di General Manager, il giorno 2 mag 2024
Dear Christopher, Thank you for the great review. We loved knowing how pleased you were with our location and appreciated the easy access to the beach. Thank you for choosing Holiday Inn Miami Beach-Oceanfront! We hope you will make the same choice when your travels bring you back to our area.Luis Arellano,General Manager

10/10 Eccellente

WILLIAM

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente ubicación frente al mar, habitaciones agradables. Limpieza diaria, personal amable.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 2 mag 2024
Dear William, Thank you for choosing Holiday Inn Miami Beach-Oceanfront and for your excellent rating. We are thrilled to read that you thoroughly enjoyed our beach location along with our well-appointed accommodations and the exceptional service from our devoted associates. It was a pleasure hosting you, and we look forward to your next visit.Luis Arellano,General Manager

8/10 Buono

Ketty

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
had issue with one of the ladies at the front desk but the others were very nice. very busy hotel so check in took a while. wont be staying here again.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 2 mag 2024
Dear Ketty, Thank you for choosing Holiday Inn Miami Beach-Oceanfront and for your kind rating. We hope you enjoyed many aspects of your visit and had a comfortable stay. However, we strive to provide thoughtful and intuitive hospitality; therefore, we regret to learn that you found our service to be inconsistent. We apologize for the level of service you received from one of our associates during your visit and have followed up accordingly to enhance our performance. We understand your frustration and appreciate your patience in these matters. Our goal is to provide a stay that exceeds our guest’s expectations as they deserve nothing less, and we appreciate your constructive feedback. We hope you will reconsider us again so we can provide you with the flawless visit you deserve.Luis Arellano,General Manager

10/10 Eccellente

Yolanda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was very nice clean easy across to the beach
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 2 mag 2024
Dear Yolanda, It was a pleasure hosting your recent stay at Holiday Inn Miami Beach-Oceanfront! Thank you for your generous comments regarding our hotel, and for highlighting our convenient location. We are glad to know how much you appreciated the easy access to the beach. We hope you choose us again the next time your travels bring you to our area.Luis Arellano,General Manager

10/10 Eccellente

Geneen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The beach access was everything! The front desk staff was amazing especially Derail. He was so attentive and relatable. He made sure we were comfortable and made our stay very pleasant. Next stay here we hope to see him again!
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Geneen, Thank you for being our guest at Holiday Inn Miami Beach-Oceanfront and sharing your experience. We are delighted to know you were pleased with our convenient beach access and liked our courteous associates. We also appreciate you recognizing Derail for his efforts, and we will surely share your compliments with him. It was a pleasure to host you, and we look forward to your return visit. Luis Arellano,General Manager

10/10 Eccellente

Alejandro

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Amplest space
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 29 apr 2024
Dear Alejandro, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations, and we believe our spacious accommodation makes us a great choice when visiting our area. It was our pleasure accommodating you. We hope you will make Holiday Inn Miami Beach-Oceanfront your home away from home whenever your travels bring you to our area.Luis Arellano,General Manager

8/10 Buono

Seonguk

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Just like everyone said, this hotel is a really great option to choose if you love the beach. The interior of the room was actually fine considering that it is 3 star hotel. Although tiny problem was there, the temperature of water sometimes suddenly gets cold when you take a shower but warm water quickly comes back in like 2 seconds. The hotel was nice but their late check out policy has to be IMPROVE since they only gave an extra hour for IHG member. It was there just to make sure they have a late check out policy like other IHG group hotel. Also, late check out had to be done after 7am(next day) physically just to extend an hour... not like all the other hotels where you could get done when you check in. So next day I came down to the lobby and asked for the late check out and the staff said it's all done. However, they did not extend my room key until 12pm so I wasn't able to access into my room and had to came down all the way to the reception again to fix it.
Risposta di General Manager, il giorno 30 apr 2024
Dear Seonguk, Thank you for being our guest at Holiday Inn Miami Beach-Oceanfront and sharing your experience. We are glad to know you liked our easy access to the beach and the design of our accommodations. However, we genuinely regret that you had some challenges controlling the temperature of the water in the shower. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringing this to our attention. We also apologize for the disappointment regarding the late check-out policy and for the service shortfalls you experienced. Our main aim is to provide attention to detail and thoughtful hospitality; therefore, we are sorry this was not your experience. Your comments are valuable as they will help us improve going forward. We are grateful for your patience, and we hope you will give us another opportunity to make a better impression. Luis Arellano,General Manager

6/10 Soddisfacente

David

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
It is close to the beach
Soggiorno di 5 notti ad aprile 2024
Risposta di General Manager, il giorno 27 apr 2024
Dear David, Thank you for taking the time to share your review. While we are glad to know you liked our location and its proximity to the beach, we regret not meeting all your expectations. Thank you again for your feedback, and we hope you will give us another chance to host you again. Luis Arellano,General Manager

8/10 Buono

edouard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The beach
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 27 apr 2024
Dear Edouard, Thank you for staying at Holiday Inn Miami Beach-Oceanfront and sharing your feedback. We are thrilled to know you enjoyed your time with us and that you were especially pleased with our excellent beach. It was a pleasure to host you, and we look forward to welcoming you back soon. Luis Arellano,General Manager

10/10 Eccellente

Rosalind, Phila

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice hotel for the price. I would definitely stay again. Beautiful ocean view. Free trolley less than a half block. Pool was good. Lounge chairs not so comfortable. Hotel restaurant was good.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 27 apr 2024
Dear Rosalind, Thank you for choosing to stay at Holiday Inn Miami Beach-Oceanfront and sharing your experience. We are glad to know you enjoyed your stay with us and that you liked our excellent views and fantastic pool- all at such a reasonable price. We also appreciate you mentioning our outstanding on-site restaurant. However, we apologize for the concern you had with our lounge chairs and the inconvenience this has caused. We will discuss it with relevant teams as we strive to enhance our guest experience at all levels. Thank you again for your feedback, and we look forward to your return visit. Luis Arellano,General Manager

8/10 Buono

Karen

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 5 notti ad aprile 2024
Risposta di General Manager, il giorno 27 apr 2024
Dear Karen, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Holiday Inn Miami Beach-Oceanfront. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Luis Arellano,General Manager

10/10 Eccellente

Steven

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My experience was great.
Soggiorno di 1 notte ad aprile 2024
Risposta di Luis Arellano General Manager, il giorno 23 apr 2024
Dear Steven, Thank you for the generous rating of Holiday Inn Miami Beach-Oceanfront. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the city.Luis ArellanoGeneral Manager

10/10 Eccellente

Yamila

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Luis Arellano General Manager, il giorno 23 apr 2024
Dear Yamila, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Miami Beach-Oceanfront. We look forward to your return and wish you all the best with your future travels.Luis ArellanoGeneral Manager

10/10 Eccellente

Morgan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful location, clean rooms, breakfast buffet is delicious. This was our second stay because we were so impressed when we came last year and now want to make it a yearly vacation. We truly enjoy the property and the staff and look forward to coming back!
Soggiorno di 4 notti ad aprile 2024
Risposta di Luis Arellano General Manager, il giorno 23 apr 2024
Dear Morgan, We are delighted to read this was your second stay with us. That's the highest praise we could ever receive from you. Thank you for letting us know how satisfied you were with our convenient location and spotless rooms and how much you liked our breakfast and staff. We appreciate your kind review and look forward to your next stay at Holiday Inn Miami Beach-Oceanfront.Luis ArellanoGeneral Manager

10/10 Eccellente

Veronica

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excelente
Soggiorno di 3 notti ad aprile 2024
Risposta di Luis Arellano General Manager, il giorno 22 apr 2024
Dear Veronica, We are so pleased to read how happy you were with your stay with us! Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at Holiday Inn Miami Beach-Oceanfront, and we hope to welcome you back soon for another enjoyable visit.Luis ArellanoGeneral Manager

10/10 Eccellente

Santhosh

Excellent stay
Soggiorno di 2 notti ad aprile 2024
Risposta di Luis Arellano General Manager, il giorno 22 apr 2024
Dear Santhosh, It was a pleasure to read your fantastic review of the Holiday Inn Miami Beach-Oceanfront. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city. Luis ArellanoGeneral Manager

10/10 Eccellente

Trace

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice, highly recommended.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 21 apr 2024
Dear Trace, Thank you for choosing Holiday Inn Miami Beach-Oceanfront. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. We appreciate your recommendations, and we look forward to another opportunity to host you again.Luis Arellano,General Manager

10/10 Eccellente

Gloria

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 21 apr 2024
Dear Gloria, Thank you for your recent stay at the Holiday Inn Miami Beach-Oceanfront and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting our area. We enjoyed having you as our guest, and we hope to see you again soon. Luis Arellano,General Manager

10/10 Eccellente

Douglas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We liked this hotel immensely. The staff was ver hospitable and super helpful with any any questions or concerns. Will stay again if we are in Miami. Thank you for a great time
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 20 apr 2024
Dear Douglas, Thank you for the positive review and for taking the time to recognize Holiday Inn Miami Beach-Oceanfront. We are delighted to know how much you enjoyed your time with us and the excellent service provided by our staff. Thank you again for being our guest, and we look forward to welcoming you back to our area.Luis Arellano,General Manager

10/10 Eccellente

Rumman

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall love this hotel
Soggiorno di 2 notti ad aprile 2024
Risposta di Luis Arellano General Manager, il giorno 19 apr 2024
Dear Rumman, Thank you for choosing Holiday Inn Miami Beach-Oceanfront. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Luis ArellanoGeneral Manager

8/10 Buono

Kristin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very friendly
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 20 apr 2024
Dear Kristin, Thank you for being our guest at Holiday Inn Miami Beach-Oceanfront and sharing your experience. We are delighted to know you enjoyed your stay with us and that you were especially pleased with our friendly associates. It was a pleasure to host you, and we look forward to your return visit. Luis Arellano,General Manager

10/10 Eccellente

Nadiia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
👌
Soggiorno di 8 notti ad aprile 2024
Risposta di Luis Arellano General Manager, il giorno 18 apr 2024
Dear Nadiia, What a pleasure to read how much you enjoyed your stay with us! It was wonderful hosting your visit, and we thank you for allowing us to be of service. We hope to welcome you back to Holiday Inn Miami Beach-Oceanfront whenever your travels bring you to our area again.Luis ArellanoGeneral Manager

10/10 Eccellente

Nelson

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Luis Arellano General Manager, il giorno 19 apr 2024
Dear Nelson, It is wonderful to know you enjoyed everything about your time at Holiday Inn Miami Beach-Oceanfront and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Luis ArellanoGeneral Manager

10/10 Eccellente

tanise

Trip was nothing short of Amazing 💫
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 17 apr 2024
Dear Tanise, We appreciate you taking the time to leave your outstanding review regarding your recent visit to the Holiday Inn Miami Beach-Oceanfront. Your feedback is essential to us! It is a pleasure to know you enjoyed all that we have to offer. We hope that we will have a chance to serve you again in the future. Luis ArellanoGeneral Manager

6/10 Soddisfacente

Heather

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Great beach access with chairs and towels available for guests. Great for families. The location was perfect, right on the boardwalk. The only downfall was the hotel was pretty dated and not the cleanest. Not terrible, but not the best. The value for the money was great though.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 17 apr 2024
Dear Heather, Thank you for evaluating your stay with us. We are glad you liked our location, beach, and amenities. It is always nice to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to enhance our services and appreciate your valuable feedback regarding the cleanliness and condition of our accommodations. Thank you for taking the time to share your time with us, and we will address your comments with our team appropriately. It was a pleasure having you, and we hope to see you again soon!Luis ArellanoGeneral Manager

4/10 Scarso

Luz

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 17 apr 2024
Dear Luz, Thank you for taking the time to post your feedback. It is disappointing to see that we did not live up to our usual high standards, and we are truly sorry your stay was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience.Luis ArellanoGeneral Manager

6/10 Soddisfacente

Shannon

Non mi è piaciuto: Pulizia
Soggiorno di 3 notti ad aprile 2024
Risposta di Luis Arellano General Manager, il giorno 16 apr 2024
Dear Shannon, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way. Luis ArellanoGeneral Manager

6/10 Soddisfacente

Harshil

I booked ocean view room. You guys charged me for that but I didn’t get any ocean view.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 17 apr 2024
Dear Harshil, Thank you for staying with us and leaving a review. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Luis ArellanoGeneral Manager

10/10 Eccellente

MONICA, Dallas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Luis Arellano General Manager, il giorno 15 apr 2024
Dear Monica, We are pleased to receive your generous rating for Holiday Inn Miami Beach-Oceanfront. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way. Luis ArellanoGeneral Manager

8/10 Buono

Allison

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Luis Arellano General Manager, il giorno 15 apr 2024
Dear Allison, We are pleased to receive your generous rating for Holiday Inn Miami Beach-Oceanfront. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way. Luis ArellanoGeneral Manager

10/10 Eccellente

Maria

Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 3 mag 2024
Dear Maria, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Holiday Inn Miami Beach-Oceanfront. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Luis Arellano,General Manager

6/10 Soddisfacente

Jose Luis, Cozumel

Viaggio di gruppo, Viaggio di lavoro
Too much noises
Soggiorno di 5 notti ad aprile 2024
Risposta di Luis Arellano General Manager, il giorno 13 apr 2024
Dear Mr. Luis, Thank you for dedicating the time to share your experience. Please accept our sincere apologies for the noise issues during your stay. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we did not meet these expectations. We appreciate your patience, and we hope to have an opportunity to host you again in the future.Luis ArellanoGeneral Manager

8/10 Buono

Philip

Mi è piaciuto: Pulizia
Old property. Staff was unfriendly.
Soggiorno di 3 notti a marzo 2024
Risposta di Luis Arellano General Manager, il giorno 12 apr 2024
Dear Philip, Thank you for staying with us and for your review. We regret not meeting all of your expectations and apologize for the concerns you had with our staff and for any frustration this caused. Providing exceptional hospitality to every guest is our top priority; therefore, we regret that this was not your experience. We appreciate your patience and hope you will stay with us again.Luis ArellanoGeneral Manager

4/10 Scarso

Jussuf

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
3 day stay, needed to walk to the front desk about 10x to get a new room key as it was deactivated, never got solved…also the hallways are run down and dirty, needs renovation Great location though
Soggiorno di 3 notti ad aprile 2024
Risposta di Luis Arellano General Manager, il giorno 12 apr 2024
Dear Jussuf, Thank you for sharing your feedback with us. We regret that your stay was marred by the inconvenience of repeatedly having your card re-keyed with our front desk. Please accept our apologies for this lapse in service. We will look into this further to ensure a smoother experience for our guests. Your feedback is instrumental in helping us enhance our guest experience, and we greatly appreciate your patience. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We look forward to providing you with a more seamless stay during your next visit.Luis ArellanoGeneral Manager

2/10 Terribile

anna

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Where do I even start. Staff was pretty unfriendly. Anything I needed was not met. I paid a couple hundred more for an ocean view during my stay had the worst ocean view possible, I saw more of the filthy roof than the ocean. They wouldn’t move me rooms or accommodate me whatsoever. Don’t even bother with the restaurant on site They get auto gratuity so service isn’t even a thing. My bathtub kept clogging the entire time I was there so showers were spent with dirty water filling up the tub. My tv was broken and you couldn’t even see the tv well. Some days they would automatically clean the room and make the beds other days they wouldn’t. There was no jacuzzi. I could go on only good thing was location and beach chairs.
Soggiorno di 5 notti ad aprile 2024
Risposta di Luis Arellano General Manager, il giorno 12 apr 2024
Dear Anna, Thank you for rating your recent stay with us and for sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we apologize for the housekeeping and maintenance issues you faced in your room. We are sorry for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We will share your feedback appropriately. Also, the lack of responsiveness from our staff is unacceptable, and we will address the concerns. We are committed to providing outstanding service, and we hope we will have another opportunity to show you the exceptional stay you deserve.Luis ArellanoGeneral Manager

10/10 Eccellente

Maneesh

Soggiorno di 4 notti a marzo 2024
Risposta di Luis Arellano General Manager, il giorno 11 apr 2024
Dear Maneesh, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Holiday Inn Miami Beach-Oceanfront. We look forward to welcoming you back on your next visit!Luis ArellanoGeneral Manager

10/10 Eccellente

Denise

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Luis Arellano General Manager, il giorno 11 apr 2024
Dear Denise, It is wonderful to know you enjoyed everything about your time at Holiday Inn Miami Beach-Oceanfront and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Luis ArellanoGeneral Manager

10/10 Eccellente

medina

Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Medina, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Holiday Inn Miami Beach-Oceanfront.Luis Arellano,General Manager

6/10 Soddisfacente

SARAH

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e servizi
Meals are overpriced for the quality. Proximity to stores/restaurants isn’t convenient.
Soggiorno di 4 notti a marzo 2024
Risposta di Luis Arellano General Manager, il giorno 11 apr 2024
Dear Sarah, Thank you for choosing our hotel for your recent stay. We regret not meeting all of your expectations and are sorry you did not find our location convenient for your needs. We have many restaurants and shopping choices within walking distance. Our front desk can also provide information for venues that are also minutes from the hotel. Thank you for staying at our hotel; we hope to see you again soon.Luis ArellanoGeneral Manager

10/10 Eccellente

Jessica

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone and everything was amazing
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 10 apr 2024
Dear Jessica, Thank you for your fabulous rating and for letting us know your stay at Holiday Inn Miami Beach-Oceanfront was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Luis Arellano General Manager

10/10 Eccellente

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pool area is pretty and has good access to beach
Soggiorno di 5 notti ad aprile 2024
Risposta di General Manager, il giorno 10 apr 2024
Dear David, Thank you for taking the time to leave feedback about Holiday Inn Miami Beach-Oceanfront. We are glad you had a great time at our beautiful pool and that you loved our close location to the beach. We enjoyed hosting you and look forward to accommodating you again soon. Luis Arellano General Manager

6/10 Soddisfacente

Maria

Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 29 apr 2024
Dear Maria, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Luis Arellano,General Manager

8/10 Buono

Christine, Lakewood

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Easy access to Miami beach. Staff werent as friendly as they should be.
Soggiorno di 1 notte a marzo 2024
Risposta di Luis Arellano General Manager, il giorno 9 apr 2024
Dear Christine, Thank you for sharing feedback about your recent stay at Holiday Inn Miami Beach-Oceanfront. We are delighted that our location was ideal for your plans and that you were pleased with our service and amenities. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to the city.Luis ArellanoGeneral Manager

2/10 Terribile

Piyush

Viaggio di coppia
Non mi è piaciuto: Personale e servizio
I took a package from expedia which included free parking and paid extra for that. The day i reached there i was ask to pay again for the parking. After talking a lot to the front desk and expedia people the problem was resolved but it wasted my half dat. Ultimately when I came to my home i was again charged 100$ more by the property for the parking. Not sure how unprofessional these people are. The front desk is not at all good special Oven. He is very rude and not suitable to be there at the front desk.
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 10 apr 2024
Dear Piyush, Thank you for sharing your feedback with us. Please accept our apologies for the concerns you had with our front desk. We assure you we will follow up with the associate as we want every guest to know their importance and our dedication to outstanding service. We regret to learn about any billing-related issues that may have been made from our end. Thank you for bringing this to our attention, and we will share your comments appropriately. We value your feedback and hope you will revisit us so we can extend the exceptional hospitality we are known for providing. Luis ArellanoGeneral Manager

8/10 Buono

Jim, Cameron Park

Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 28 apr 2024
Dear Jim, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Holiday Inn Miami Beach-Oceanfront. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Luis Arellano,General Manager

8/10 Buono

Amanda

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Luis Arellano General Manager, il giorno 9 apr 2024
Dear Amanda, We are pleased to receive your generous rating for Holiday Inn Miami Beach-Oceanfront. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Luis ArellanoGeneral Manager

10/10 Eccellente

Monique

Viaggio con la famiglia
Mi è piaciuto: Servizi
Quiet, convenient, and relaxing.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Monique, Thank you for choosing Holiday Inn Miami Beach-Oceanfront. We are glad that you loved our convenient location and had a relaxing stay. Thank you once more, we look forward to hosting you again on your next visit.Luis ArellanoGeneral Manager

10/10 Eccellente

Abhishek

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to beach
Soggiorno di 1 notte a marzo 2024
Risposta di Luis Arellano General Manager, il giorno 7 apr 2024
Dear Abhishek, We are glad you enjoyed your recent stay at Holiday Inn Miami Beach-Oceanfront. Thank you for pointing out how perfect our location is for South Beach. It is one of the many reasons our guests choose to stay with us. We hope to see you again when your travels bring you back into the area. Thank you again for the wonderful compliments! Luis ArellanoGeneral Manager