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Recensioni per SLS South Beach

4 out of 5
SLS South Beach
1701 Collins Ave, Miami Beach, FL

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 442 su 1004 recensioni" "
Valutazione di 8 - Buono. 194 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 135 su 1004 recensioni" "
Valutazione di 4 - Scarso. 100 su 1004 recensioni" "
Valutazione di 2 - Terribile. 133 su 1004 recensioni" "

8,0/10

Pulizia

8,0/10

Personale e servizio

7,8/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Monica

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio e servizi
Servizio lento durante la colazione Colazione pessima sia in termini di scelta che di qualità inoltre troppo costosa per quello che offre. Management/ personale di staff pessimi
Soggiorno di 7 notti a novembre 2023
Risposta di General Manager, il giorno 8 dic 2023
Dear Monica,Thank you for sharing your thoughts. We're disappointed to read your comments about breakfast, and we'll discuss your feedback internally and strive to improve. Our team will continue to work hard to provide positive experiences to our guests, and we hope to have a chance to change your perceptions. Best Regards,Ntiamoah NimakoDirector of Front Office

10/10 Eccellente

Laura

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
posizione perfetta
bellissimo hotel in pieno centro. Camere molto belle anche se non enormi, ottima colazione, belle le piscine e la spiaggia privata. Assolutamente consigliato!
Soggiorno di 5 notti a gennaio 2022
Risposta di Hannah VonderHaff Front Office Manager, il giorno 9 gen 2022
Dear Valued Guest, Thank you so much for taking the time to review our hotel and have such kind words. We cannot wait to have you back for your next visit!

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Abbiamo soggiornato presso l'SLS Hotel per diversi giorni, l'albergo nel complesso si presenta bene camere un po' piccole ma abbastanza nuove, servizi in particolare quello relativo alla spiaggia perfetto, quello che non è sufficiente secondo me è il servizio di pulizia approssimativo e poco attento agli ospiti, in più a causa della scarsa areazione l'ingresso dell'hotel emana odori forti di cucina provenienti dal ristorante attiguo dell'albergo. Consiglio di cenare nell'altro ristorante di sushi della struttura un po' caro ma di livello.
Soggiorno di 8 notti ad agosto 2019
Risposta di Mel., il giorno 22 ago 2019
Dear Valued Guest, Thanks for taking the time to give us feedback. We take honest comments from people like you very seriously. It pains us to hear the not-so good stuff, but it helps us learn and improve! Sincerely, Mel.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti ad agosto 2019
Risposta di Mel., il giorno 21 ago 2019
Dear Valued Guest, Thank you so much for taking the timeout to rate your experience. It was truly a pleasure hosting you during your most recent stay. Sincerely, Mel.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
La posizione fantastica, la piscina anche ma molto sporca. Le stanze molto molto piccole senza l’armadio
Soggiorno di 5 notti a maggio 2019
Risposta di Mel., il giorno 3 giu 2019
Dear Valued Guest, Thank you for your feedback. We just did a full cleaning on our Hyde Pool. Not sure if you are referring to our guest pool in which we clean every morning. Sincerely, Mel.

8/10 Buono

Viaggiatore verificato

Soggiorno di 3 notti ad aprile 2019
Risposta di Mel., il giorno 3 mag 2019
Dear Valued Guest, It was a pleasure hosting to you on your most recent visit with us. The next time you’re back in town, let me know! I would love the chance to personally make sure your next stay is an all-out success. Sincerely, Mel.

2/10 Terribile

Viaggiatore verificato

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e comfort della camera
PERSONALE INCOMPETENTE
personale scontroso lento e antipatico. ogni giorno per darci solo gli asciugamani da mare dovevamo aspettare 30 minuti in piedi sotto al sole. stessa cosa per darci la macchina. nonostante chiamavamo per chiedere la macchina ad un orario preciso, quando scendevamo giù la macchina non era mai pronta e aspettavamo 20 minuti fuori all'hotel.
Soggiorno di 2 notti a gennaio 2019
Risposta di Mel., il giorno 10 gen 2019
Dear Valued Guest, Thank you so much for your feedback. I'm truly sorry that you had a delay in services. I will personally speak to my beach and valet staff to better understand the processes of their services. From there I will provide additional training to enhance the services moving forward. Sincerely,

2/10 Terribile

Dianibel

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
DO NOT BOOK! 5K dollars in value stolen, my luxury designer brand Chanel sandals, Prada purse, Prada and YSL sunglasses plus cash. I had a terrible experience. This hotel is not safe! Especially for a female staying alone. There are no security cameras. I never felt so violated in my life! I travel around the world and this is the first time this happens to me. I reported it to the hotel manager and security staff they did nothing to help me find my stuff or to get at least some kind of compensation when I showed more than enough proof of what I had in the room. I’m very disappointed and that ruined my vacation. I couldn’t even sleep the rest of my stay I did not feel safe in this hotel they won’t be held responsible for anything.
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Cesar

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All good
Soggiorno di 2 notti ad aprile 2024

2/10 Terribile

Raphaelle

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Securities not good
Soggiorno di 6 notti ad aprile 2024

8/10 Buono

Amanda

Mi è piaciuto: Pulizia e personale e servizio
Staff was excellent. Enjoyed the pool and beach- fairly low key visit during the week which was nice. Room was clean but fairly outdated for an SLS. Also extremely tiny room. Would be tough for 2 people comfortably.
Soggiorno di 1 notte ad aprile 2024
Risposta di Anastasia, il giorno 30 apr 2024
Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed our pool and beach facilities, as well as the low-key atmosphere during your visit.We appreciate your feedback regarding the room. Rest assured, we will take your comments into consideration as we strive to improve our accommodations for future guests.We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay.

2/10 Terribile

Maja

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The “luxurious “ villas we stayed in are the rooms above the disco club and the day and night noise from the music is unbearable. It is so loud that it feels like they are in the room. I WOULD NOT RECOMMEND STAYING AT SLS. Absolutely terrible experience
Soggiorno di 2 notti ad aprile 2024
Risposta di Anastasia, il giorno 29 apr 2024
hank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately.We hope that you will give us the opportunity to welcome you again soon.

10/10 Eccellente

Sammy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing experience as always.
Soggiorno di 5 notti ad aprile 2024
Risposta di Anastasia, il giorno 27 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At SLS South Beach, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

10/10 Eccellente

Arshage

Soggiorno di 2 notti a gennaio 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At SLS South Beach, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

2/10 Terribile

Katherine

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I do not recommend this hotel. The staff are rude and unaccommodating, the facilities are not up-to-date, and the rooms are extremely small and weathered. This hotel needs a serious upgrade. I would consider this hotel a two star being quite frank, there are much better places to stay on South Beach for a fraction of the cost.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 25 apr 2024
Dear Katherine,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any disappointment with the service and condition of the property. Your feedback helps us improve, and we appreciate the chance to address your comments with our team. Should you be in the area again, we'd be grateful for the opportunity to provide you with a more positive visit.Best Regards,Ntiamoah NimakoDirector of Front Office

6/10 Soddisfacente

Brian A

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti ad aprile 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 Eccellente

Katjamarie

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent Service! Anastasia was very helpful and went above and beyond to help me. Can’t thank you all enough!
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 23 apr 2024
Dear Katjamarie,Thank you for choosing SLS South Beach! We're glad Anastasia made you feel welcome, and we look forward to your next visit.Best Regards,Ntiamoah NimakoDirector of Front Office

10/10 Eccellente

RAFAEL

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Maybe the best in South Beach
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 23 apr 2024
Dear Rafael,Thank you for your review and for giving us a perfect rating! We are thrilled you thoroughly enjoyed your experience and that we are on your list of top South Beach hotel stays. It was a pleasure having you here, and we hope you return soon!Best Regards,Ntiamoah NimakoDirector of Front Office

10/10 Eccellente

Sam

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sebatian at the front desk always does great work, very welcoming and hospitable.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 23 apr 2024
Dear Sam,Thank you so much for the five-star review. We're so pleased to hear Sebastian took such good care of you, and we'll be sure to pass on your compliments! We hope you'll visit us again soon.Best Regards,Ntiamoah NimakoDirector of Front Office

10/10 Eccellente

Sorin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At SLS South Beach, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

2/10 Terribile

Mary

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The rooms were so small! There was construction all around. The staff was rude!
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 12 apr 2024
Dear Mary,We're saddened to learn you did not enjoy your visit. Please accept our apologies for any disappointment with the size of the rooms and for any perceived rudeness from our staff. Our goal is to create a welcoming experience and provide cozy accommodations. We'll speak with our staff about your comments, and we hope to see you again soon.Best Regards,Ntiamoah NimakoDirector of Front Office

10/10 Eccellente

Dana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great location, unique design
Soggiorno di 3 notti a marzo 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At SLS South Beach, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

6/10 Soddisfacente

Naomi

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At SLS South Beach, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

8/10 Buono

jean -alix

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bon hôtel, proche de l’action.
Soggiorno di 5 notti a marzo 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At SLS South Beach, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

4/10 Scarso

Kelli

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
For the price point, there are nicer, cleaner options on South Beach. The hotel has an aroma of mildew and air-freshener. Upon arrival, the building is dimly lit, and it was difficult to find the staff. There are only two elevators servicing 12 floors. The building itself is in need of a renovation, however it seems all they’ve done is paint and put up wallpaper to hide the deteriorating building. The bathroom in the room has eroded mirrors and cracked tiles. The carpeting and furniture in the room all need to be replaced. The SLS is definitely not the worst hotel I’ve ever been to, but I’ve stayed at nicer Marriott’s and Hiltons for this price point. Come here for the parties, don’t come here to stay.
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 Eccellente

Alejandro

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The room was small, they have others bigger. Very clean and nice room. Great location. Nice people in the hotel. Great beach service. I ll be back
Soggiorno di 2 notti a marzo 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At SLS South Beach, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

10/10 Eccellente

Avedis

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location made it very easy to get to where ever we wanted .
Soggiorno di 2 notti a marzo 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At SLS South Beach, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

8/10 Buono

Nathan

Prices are high for the type of room the hotel offers
Soggiorno di 2 notti a marzo 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

8/10 Buono

kristal

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great Location !!
Soggiorno di 1 notte a marzo 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At SLS South Beach, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

10/10 Eccellente

Yohanna

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Gray time spent
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At SLS South Beach, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

6/10 Soddisfacente

Michelle

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Unique property with friendly staff. Rooms are tiny.
Soggiorno di 3 notti a marzo 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 Eccellente

Chloe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At SLS South Beach, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

10/10 Eccellente

Mark

Soggiorno di 1 notte a marzo 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At SLS South Beach, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

10/10 Eccellente

Dwayne

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was peaceful and walk to everything
Soggiorno di 2 notti a marzo 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At SLS South Beach, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

10/10 Eccellente

Philip

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great time b
Soggiorno di 2 notti a marzo 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At SLS South Beach, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

10/10 Eccellente

Andres

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good place for party
Soggiorno di 1 notte a marzo 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At SLS South Beach, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

10/10 Eccellente

chadi

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The rooms are a little rundown at this point but reasonable. Food quality at the pool is very basic. Restaurants are better. The staff and the servers makes the place a great experience. Very polite, helpful and accommodating. We enjoy the time, convenience and we’d go back
Soggiorno di 4 notti a marzo 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At SLS South Beach, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

2/10 Terribile

Enisa, elmira

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The room is beaten up its terrible. I have stayed in this facility before and this is the worst experience ever
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 19 mar 2024
Dear Enisa,While it's always a pleasure to welcome you back, we are sorry to hear you had a disappointing visit. Our team is always working to improve, so we will be sure to share your comments internally. It's our hope we have another opportunity to welcome you back and impress you with the stay you expected and deserve.Best Regards,Ntiamoah NimakoDirector of Front Office

6/10 Soddisfacente

Jourdan

Viaggio di coppia
Mi è piaciuto: Pulizia
Air conditioning in room was terrible. It took multiple questions to front staff to understand the rules of the hotel, when beach/pool opened, etc. limited amount of beach chairs available. Wish there was information for guests left in rooms. Pool parties at Hyde were very loud if that’s not your thing and you want to mind your business at the other pool. Heard the party all night from 9th floor hotel room. Rooms were small but I guess ok for the price. Food at hotel was excellent but very expensive.
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 13 mar 2024
Dear Jourdan,Thank you for choosing to stay with us during your recent trip. While we're glad there were aspects of your visit you enjoyed, we're disappointed to learn we fell short of expectations overall. We offer our sincere apologies for any miscommunications there were with our team and for any inconvenience this may have caused you. Also, we're sorry for any disturbance you experienced in your room. Your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.Best Regards,Ntiamoah NimakoDirector of Front Office

10/10 Eccellente

fevzi, long island city

Soggiorno di 2 notti a marzo 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At SLS South Beach, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

8/10 Buono

Victoria

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Great place to stay to walk the boardwalk, to the beach and food! You get chairs at the beach along with food and drinks! Rooms are very small but we knew that! The bed was very comfortable we had a great time! Hotel has an odd smell.
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 8 mar 2024
Dear Victoria,Your positive rating of SLS South Beach is much appreciated! We're glad you enjoyed our great amenities, comfortable beds, and proximity to local attractions. We'll also determine the cause of the odor you mentioned. Thank you for your kind praise and we hope you'll return.Best Regards,Ntiamoah NimakoDirector of Front Office

10/10 Eccellente

Alexandra

Soggiorno di 1 notte a marzo 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At SLS South Beach, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

2/10 Terribile

Myrna

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Ntiamoah, il giorno 26 apr 2024
Thank you for choosing to stay with us at SLS South Beach, and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 Eccellente

Pamela

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved the SLS and will definitely be back! They have a great pool and restaurant. A short walk from the hotel to the beach area where there are lounge chairs and amazing service. That’s is all I wanted a little sun and relaxation and someone to bring me drinks and some lunch. Rooms are a bit small but the bed is very comfortable. Bathrooms could use a bit of a r ovation but loved the mirrors on the ceiling. E wry staff member I came in contact with was pleasant and helpful!! SLS is my new fav Miami Beach Hotel!
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 3 mar 2024
Dear Pamela,At SLS South Beach, our goal is to impress all our guests, so we're happy to hear we succeeded with you! It's great to know that our inviting pool, relaxing beach, and exceptional service helped make your getaway memorable. Please come see us again soon.Best Regards,Ntiamoah NimakoDirector of Front Office

10/10 Eccellente

Vincent

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff great atmosphere amazing rooms
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 27 feb 2024
Dear Vincent,We want everyone who stays at SLS South Beach to have an excellent visit, so we're happy to hear that was the case with you! It's great to know that our friendly staff and comfortable rooms impressed you. Should you be in the area again, please come back to see us.Best Regards,Ntiamoah NimakoDirector of Front Office

6/10 Soddisfacente

John

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024

6/10 Soddisfacente

Olivia

Viaggio di gruppo
Great location! Room is a shoebox with no closets or anywhere to hang clothing.
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 20 feb 2024
Dear Olivia,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our great location, we are sorry our accommodations didn't quite meet your expectations. We are always working to improve and hope to have the pleasure of welcoming you back and impressing you further.Best Regards,Ntiamoah NimakoDirector of Front Office

6/10 Soddisfacente

Ernst

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Theophilus, Freetown

Very clean and friendly
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 19 feb 2024
Dear Theophilus,Thank you for your kind words! We're thrilled that you found our establishment well-kept and team-friendly. Our top priority is your satisfaction, and we're delighted we met your expectations. We look forward to welcoming you back to SLS South Beach for another memorable experience!Best Regards,Ntiamoah NimakoDirector of Front Office

8/10 Buono

Sven

Mi è piaciuto: Pulizia e personale e servizio
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Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 16 feb 2024
Dear Sven,We are delighted that you had a pleasant experience with us at SLS South Beach, and we hope you enjoyed the area's vibrant energy. It would be wonderful to earn a five-star rating, so please come back and see us for an even better stay!Best Regards,Ntiamoah NimakoDirector of Front Office