2 outdoor pools, open 7:00 AM to 7:00 PM, sun loungers

Recensioni per The Gabriel Miami South Beach, Curio Collection by Hilton

4 out of 5

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 214 su 457 recensioni" "
Valutazione di 8 - Buono. 108 su 457 recensioni" "
Valutazione di 6 - Soddisfacente. 62 su 457 recensioni" "
Valutazione di 4 - Scarso. 36 su 457 recensioni" "
Valutazione di 2 - Terribile. 37 su 457 recensioni" "

8,6/10

Pulizia

8,4/10

Personale e servizio

8,2/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Beatrice

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel pulito e personale molto gentile e disponibile. Servizi dell’hotel in generale molto buoni (ristorante, piscina e zone comuni). La camera pulita ma solo un piccolo armadio dove sistemare le proprie cose e purtroppo vista su un muro bianco.
Soggiorno di 7 notti a dicembre 2021
Risposta di Elise, il giorno 9 gen 2022
Thank you for your amazing review, it was a pleasure to have you as your guest!

2/10 Terribile

christian

Non mi è piaciuto: Condizioni e dotazioni della struttura
Ridiculous
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 2 mag 2024
Christian, we regret to hear that your experience didn't meet your expectations. Your feedback is important to us and we'd appreciate further details on any issues you encountered to better address them. Thank you for sharing your thoughts.

10/10 Eccellente

Margarita

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The rooms was very small
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Margarita, we're delighted to learn that your experience at The Gabriel Miami South Beach, Curio Collection by Hilton was generally positive. Your feedback regarding room size has been noted, and we'd like future visits to further exceed your expectations. Do consider our more spacious room options upon your next visit. Safe travels until then, Margarita.

10/10 Eccellente

Xudong

Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Thank you for the fantastic rating, Xudong!We strive to make all of our guests feel welcome and relaxed during their time at The Gabriel Miami South Beach, Curio Collection by Hilton! We can't wait to see you again soon.

10/10 Eccellente

Nicolle

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great stay
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Nicolle, it's wonderful to hear that you had such a fantastic experience at The Gabriel Miami South Beach, Curio Collection by Hilton. Your positive feedback is greatly appreciated and we hope to welcome you back soon.

10/10 Eccellente

Christopher

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 27 apr 2024
Thank you for the wonderful rating, Christopher!It's fantastic you enjoyed your time at The Gabriel Miami South Beach, Curio Collection by Hilton so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Buono

Pierre, St-Felix-D Otis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Malgré un délai pour la chambre c était belle chambre confortable
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 24 apr 2024
Pierre, c'est formidable d'apprendre que vous avez apprécié le confort et la beauté de votre chambre au Gabriel Miami South Beach, Curio Collection by Hilton. Nous comprenons qu'il puisse y avoir un léger retard lors de l'enregistrement et nous vous remercions de votre patience. Nous attendons avec impatience votre prochain séjour parmi nous.

2/10 Terribile

Laura

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The rooms look nothing like they do in the images and there was lots of hidden fees. I was so looking forward to our stay and was very disappointed!
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 20 apr 2024
Laura, we regret to hear that your expectations weren't met during your stay. Our aim is to provide an accurate portrayal of the property and facilities through our images, and we regret if there was a disparity. In regard to fees, we strive to uphold transparency and appreciate your feedback on this matter. Our team is always open to discussions to clarify any misunderstandings. We would value the opportunity to improve upon your experience should you decide to stay with us again in the future.

10/10 Eccellente

Santiago

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Na
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 20 apr 2024
Thanks for the outstanding rating, Santiago!We're delighted your time at The Gabriel Miami South Beach, Curio Collection by Hilton was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Eccellente

Dana

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My husband and I really enjoyed our stay at the Gabriel for 3 nights. It was perfectly located on Ocean Drive right across from the beach. It was easy walking around the area or catching an Uber if we wanted to go somewhere farther. We loved the outdoor area around the pool and outdoor bar. It was nicely decorated and updated. The restaurant was good, too, and offered some nice drink specials for happy hour. The hotel staff were always very pleasant and honest. We didn’t feel like they were trying to sell us anything. There was a mixup with our room and another guest who had the same last name, but the manager promptly resolved the issue and made up for it. The hotel has two pools, one is on the rooftop of the adjacent building and offers beautiful views. The other pool is on the patio and has ample seating and umbrellas. Going to the beach was super convenient as well - you simply walked up to the kiosk and they set you up with chairs which is included in the price of the hotel. We would definitely recommend this hotel to anyone who wants to stay in the heart of South Beach. Hopefully one day we will be back!
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 14 apr 2024
Dana, it's a pleasure to know that you and your husband had an enjoyable stay at The Gabriel Miami South Beach, Curio Collection by Hilton. Your kind remarks about the well-positioned location, captivating outdoor areas, appealing restaurant offerings, and our ever-helpful team members truly make our day! We are glad that the room mix-up was promptly sorted out and that our picturesque pools and beach services added to your delightful experience. Your high recommendation is much appreciated and we're excited for the opportunity to welcome you back one day.

10/10 Eccellente

Maria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
location
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 11 apr 2024
Maria, we are delighted to learn that you found The Gabriel Miami South Beach, Curio Collection by Hilton to be so conveniently situated. It's wonderful to hear that our prime location contributed positively to your Miami experience. We hope to welcome you back soon for another memorable visit.

10/10 Eccellente

Carmel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 11 apr 2024
Carmel, thank you for leaving a stellar rating for The Gabriel Miami South Beach, Curio Collection by Hilton. We truly appreciate it and hope to see you again soon for another outstanding experience.

10/10 Eccellente

Melissa, Langley

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Central South Beach location, very clean. Service and staff were incredibly helpful.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 9 apr 2024
Melissa, it's fantastic to read your kind sentiments on The Gabriel Miami South Beach, Curio Collection by Hilton! We're more than pleased to hear about your positive experience, especially about the cleanliness and the attentive service from our dedicated team members. We would be thrilled to have you back for further wonderful visits.

10/10 Eccellente

Danny

Non mi è piaciuto: Condizioni e dotazioni della struttura
Very old and difficult to navigate. Elevators neeed to be replaced. Stairs were not easily accessible
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Danny, we value your feedback and it's important to us. We are sorry to hear that you had difficulties navigating the hotel and found the facilities less than satisfactory. Rest assured, we are committed to continuously improve and appreciate your comments on our elevator system and stair accessibility. Your experience will guide our steps in refining guest convenience. We hope you will give us another opportunity to serve you even better in the future.

10/10 Eccellente

Daniel Brennan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 10 apr 2024
Daniel, your perfect score truly warms our hearts at The Gabriel Miami South Beach, Curio Collection by Hilton. We are elated to understand, even without words, that your stay left a great impression. We thank you for selecting our hotel and look forward to your return, ensuring another memorable stay.

10/10 Eccellente

Christine

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 5 apr 2024
Christine, it's wonderful to hear that The Gabriel Miami South Beach's location contributed to your positive stay. Thank you for your feedback and we hope to see you again soon.

8/10 Buono

Sabrina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lucky our check in associate was exceptional! Extremely friendly and helpful and one of the best attributes about The Gabriel! He is the ultimate example of perfect customer service!!!!
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 5 apr 2024
Sabrina, your praise for our team member, Lucky, is greatly appreciated. His warmth and dedication represent what we strive for at the Gabriel Miami South Beach, Curio Collection by Hilton. We can't wait to welcome you back for another top-notch experience.

8/10 Buono

Ronald

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Its a great value. Some thougts: there’s only 1 small elevator in Bldg 1. Will return but will ask for Bldg 2. Also, A/C is not central, so its not as dispersed as it could be and is concentrated at ankle length. Staff is fabulous. Location and beach access great
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 6 apr 2024
Ronald, thank you for your feedback regarding your recent stay at The Gabriel Miami South Beach, Curio Collection by Hilton. We're delighted to hear about your positive experiences regarding our fabulous team members and convenient beach access.We acknowledge your notes about the elevator and air conditioning arrangements. We continually strive to enhance our guests' comfort, and your comments guide us in that direction. Be assured, your preference for Building 2 will be kept in mind for your future visits.We're eager to welcome you back to our charming beachside retreat soon.

10/10 Eccellente

Fallon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The best location for the price. Staff was very accommodating and were even able to check us in an hour early. Beds were super comfy and the hotel was cute and chic. Thanks! We'll be back!
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 4 apr 2024
Fallon, it's great to hear that you appreciated The Gabriel Miami South Beach's excellent location and value. Our team members are always eager to assist and it sounds like they hit the mark during your stay. We're thrilled that you found our accommodations cozy and our decor appealing. Your kind words have been shared with the entire team. We can't wait for your next visit!

4/10 Scarso

Asha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
We(family of 4) stayed there from Sunday through Thursday. The phone in the room didn’t work. I had to go down to front desk every time we needed something (ie. enough towels for four). Made the whole experience exhausting.
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 3 apr 2024
Asha, it's regrettable to hear that your stay with us was less than relaxing due to some communication issues and inconvenience with amenities. It's highly valued when our guests share their experiences as feedback like yours assists us to enhance our guest services. Please be assured that we always strive to assure the comfort and satisfaction of our guests, and we have taken note of your experiences carefully. We hope to have the opportunity to provide a more seamless stay in the future.

10/10 Eccellente

Greg

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place, friendly Staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 2 apr 2024
Greg, we're thrilled that your stay at The Gabriel Miami South Beach, Curio Collection by Hilton was pleasant. It's great to know that our team members' friendliness added value to your visit. We can't wait to welcome you back soon!

10/10 Eccellente

Astrid

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved it
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 3 apr 2024
Astrid, it's wonderful to hear you had an excellent stay at The Gabriel Miami South Beach, Curio Collection by Hilton. We hope to welcome you back soon!

6/10 Soddisfacente

David

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Everything was walkable and close
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 30 mar 2024
David, thank you for considering the convenience of our hotel's location. It's great that everything was in walking distance for you during your stay. Please consider letting us know if there's something we can improve to make your next experience more enjoyable.

10/10 Eccellente

Marie-Hélène

Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 18 apr 2024
Marie-Hélène, it's fantastic to hear you enjoyed your stay at The Gabriel Miami South Beach, Curio Collection by Hilton. We're thrilled our commitment to excellent service impressed you and made for a memorable visit. Looking forward to seeing you again on your next trip to Miami.

6/10 Soddisfacente

Oscar

Viaggio di coppia
Overall, the hotel is a descent place since you are feet’s away from the beach. The only reason I gave an average 3 stars is because of the following: 1) The restroom did not had a ventilator. 2) The windows don’t open especially in the bathroom. 3) The space of the bedroom was small and the floor look dirty and old. 4) The hotel charges a lot of “miscellaneous charges”. Especially, when I had to pay an additional $75 for an early check in. Most hotels in California and Las Vegas don’t do this. However, overall it has walkable places to shop around and seeing the beach, which makes this a descent spot.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 29 mar 2024
Oscar, it's good to know you found The Gabriel Miami South Beach, Curio Collection by Hilton favorably located near the beach and shopping areas. We apologize if certain elements of your stay were not to your satisfaction, we'll take note of your concerns regarding room ventilation, window functioning, and perceived room cleanliness. We assure you, we strive to meet industry standards, and any additional fees are informed at the time of booking. We aim to continuously improve, we appreciate your understanding and valuable feedback.

8/10 Buono

Christian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 29 mar 2024
Christian, thank you for your rating! It's great to hear you had a positive stay at The Gabriel Miami South Beach, Curio Collection by Hilton. Our team members strive to provide a memorable experience for our guests and your rating demonstrates that. We can't wait to welcome you back for another enjoyable stay with us.

6/10 Soddisfacente

Peggy

Viaggio di gruppo
Restaurant service was very slow. Food was overpriced for menu items offered. The hotel staff are very kind but the environment seemed a chaotic.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 28 mar 2024
Peggy, we appreciate your review. It's disheartening to know that your dining experience didn't meet expectations due to the wait time and pricing. We'll take note of your feedback for improvements. We're glad, however, that our team members showed kindness during your stay. We also understand your feelings about the atmosphere and will work on ensuring a calmer environment. We hope to have another chance to offer a more peaceful and enjoyable visit.

10/10 Eccellente

Jenny

Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 15 apr 2024
Jenny, it's terrific to know that your stay at The Gabriel Miami South Beach, Curio Collection by Hilton was to your liking. Our team members appreciate your high rating and will continue to work hard to provide excellent service. We're already excited to welcome you back for another blissful getaway in Miami South Beach.

2/10 Terribile

Deshaun

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room smelled like mildew and had visible water damage on the cabinet in the room. I Told the older gentleman at the counter shortly after the discovery and he was extremely rude and unpleasant. It was very hard being in a room for two days with the suffocating odor. We left after the second night. I did speak to a different gentleman the second night and he was much more pleasant and understanding. He offered to refund the resort fee. I was very disappointed staying there with my 2 daughters. The room was not cheap for 2 nights with all the fees and other resort expenses. The other staff members were great and the dining was delicious. The awful smell was a deal breaker for me to even give a good review. The hotel should have not rented that room in that condition. No one even came to the room to inspect.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 26 mar 2024
Deshaun, we empathize with your experience of discomfort during your stay due to the room condition. In particular, we take your experience with one of our team members very seriously as we deeply value the happiness and satisfaction of our guests. We would like to apologize if this affected your overall experience.We're pleased to hear that our colleagues generally offered a high level of service, and that you enjoyed the dining options.Your feedback about the room's condition and odour will be thoroughly reviewed by our team for immediate action. It's crucial for us that you feel comfortable, and we're sorry if this was not the case during your stay.We hope you might consider giving us another chance to demonstrate our commitment to your comfort and satisfaction.

2/10 Terribile

Jiaojiao

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 13 apr 2024
We appreciate the feedback, Jiaojiao.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Eccellente

Monika

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful hotel, great location, very nice and helpful staff.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 22 mar 2024
Monika, it's delightful to hear that you enjoyed your stay at The Gabriel Miami South Beach, Curio Collection by Hilton. We're glad to know our excellent location and the hotel's elegance met your expectations. It is also wonderful to hear that our team members were able to provide you with great assistance during your stay. We can't wait to welcome you back on your next visit to Miami.

8/10 Buono

Stephanie, Sicklerville

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
For the most part- the way was great! Staff is friendly, however service was extremely slow for drinks at the bar, pool, and outside dining. There was little to no consistency on the sizes of the drinks. And they are extremely expensive. Rooms were ok. Bed was really comfortable. Wardrobe didn’t have shelves for belongings and there weren’t enough hangers. In the bathroom- there was not a lot of counter space and I wish the room had a full length mirror somewhere.
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 22 mar 2024
Stephanie, we appreciate your feedback about your stay at The Gabriel Miami South Beach, Curio Collection by Hilton. It's reassuring to hear you found the team friendly and the bed comfortable.We take your comments about the bar, pool and dining services seriously and will use them to enhance our guest experiences. We understand that the room storage and bathroom layout did not fully meet your needs, and for that we apologize. Confirming, we're always seeking to improve and your suggestions will be valuable as we look into potential changes.Thanks for choosing our hotel for your stay. We hope for the opportunity to impress you more thoroughly on your next visit.

2/10 Terribile

Pancho

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Location to beach was nice. Staff was amazing except for Valet (terrible) was not told about spring break streets blocked off and took 2 hours to make it there after parking a block and a half away. Expected way more for the price
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 19 mar 2024
Pancho, we appreciate your feedback and apologize for the inconveniences experienced during your stay, particularly concerning parking and local events. Our team aims to share crucial information with our guests. It seems we've missed the mark here and for that, we apologize. We strive to provide a luxurious experience commensurate with our pricing and your comments will help us improve. We do hope you will consider giving us another chance to demonstrate the superior experience we are known for.

6/10 Soddisfacente

Tinatin

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 19 mar 2024
Tinatin, we see you've shared a neutral rating for your stay. We endeavor to provide top-quality service to all guests and appreciate feedback that allows us to improve. We hope you will join us again so we can fully win your compliments.

10/10 Eccellente

D'Andria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
D'Andria, it's fantastic to read about your experience at The Gabriel Miami South Beach, Curio Collection by Hilton. We're thrilled that everything met your expectations. Looking forward to your next visit.

10/10 Eccellente

deborah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 19 mar 2024
Deborah, thank you for choosing to stay at The Gabriel Miami South Beach, Curio Collection by Hilton. We take great pride in offering an exceptional experience that resonates positively with our valued guests. We hope to see you again soon!

2/10 Terribile

Anna Constance Shea

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 6 apr 2024
We appreciate your feedback, Anna.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 Buono

katy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel and up to date
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 16 mar 2024
Katy, thank you for your positive comments! At The Gabriel Miami South Beach, Curio Collection by Hilton, we strive to provide our guests with a modern and enjoyable experience. Your acknowledgement of our efforts is much appreciated. We hope to see you again soon!

2/10 Terribile

Denisse

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bad check in and valet process. Picture online are misleading. I’m pretty sure a porn movie was being made next door.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 12 mar 2024
Denisse, we're sincerely sorry to hear about the inconvenience you encountered during your check-in process and with our valet service. It's disappointing to hear that the online images did not meet your expectations. We hope for a chance to provide a better experience in the future.

8/10 Buono

Summer

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The restaurant at the hotel was the best part. Best food we had during our stay. I took a star away because the rooms are subpar, they look nothing like the pictures. No decor, no throw pillows, etc like the photos. I called to ask if all the rooms were like this and was told yes. Also the bathroom pedestal sink is inconvenient. There’s no place in the bathroom to place your things. Enjoyed our stay overall though, the vibe was nice & great location.
Soggiorno di 3 notti a gennaio 2024
Risposta di Customer Service, il giorno 8 mar 2024
Summer, it's heartening to hear that your dining experience at The Gabriel Miami South Beach, Curio Collection by Hilton was exceptional. We are also thrilled that you appreciated the pleasant atmosphere and our prime location. Concerning your comments about the in-room amenities and bathroom facilities, please understand that we seek to strike a balance between style and functionality. Your feedback is helpful, and we'll certainly assess how these elements can be improved. We eagerly look forward to your return and hope you have an even better experience next time.

10/10 Eccellente

Raul

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great customer service
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 6 mar 2024
Raul, thank you for sharing your positive experience at The Gabriel Miami South Beach, Curio Collection by Hilton. We are thrilled to hear that you were delighted with the service you received from our team members. We hope to welcome you back in the near future!

10/10 Eccellente

Whitney

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This was a nice property clean and friendly Staff valet was a bit slow on check out day but nothing major
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 3 mar 2024
Whitney, it's wonderful to hear that you found The Gabriel Miami South Beach, Curio Collection by Hilton to be a spotless and welcoming place to stay. We are delighted that you enjoyed your visit, and appreciate your patience with the valet service on your departure day. We’ll be sure to share your feedback with our team members to continually improve our services. Thank you for choosing us, we hope to welcome you back in the future.

10/10 Eccellente

Joanna

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and modern hotel
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 24 feb 2024
Joanna, we are thrilled to hear about your experience at The Gabriel Miami South Beach, Curio Collection by Hilton. We appreciate your recognition of our sparkling cleanliness and contemporary design. We aim to provide an exquisite environment for our guests and it seems we hit the mark with your stay. Looking forward to welcoming you back for another great experience.

10/10 Eccellente

Darren

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 25 feb 2024
Darren, thank you for taking the time to rate your stay at The Gabriel Miami South Beach, Curio Collection by Hilton. We're thrilled to see that it was a positive experience. We can't wait to welcome you back for another exceptional visit.

10/10 Eccellente

Sarah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Such a great place to stay
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 21 feb 2024
Sarah, thank you for your kind words. We're delighted to hear that you enjoyed your stay at The Gabriel Miami South Beach, Curio Collection by Hilton. Our team is committed to providing a fantastic experience for all our guests, and your feedback reaffirms the hard work we put in every day. We hope to welcome you back in the future!

6/10 Soddisfacente

Hunter

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
👍
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 17 feb 2024
Hunter, it seems your experience was satisfactory but perhaps not outstanding. We're always striving for top-notch service at The Gabriel Miami South Beach and we're eager to hear of any recommendations for improvement. We appreciate your time and your feedback. Thank you for your review.

6/10 Soddisfacente

Elizabeth

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice hotel in a beautiful area
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 16 feb 2024
Elizabeth, it's wonderful to see that you highlighted The Gabriel Miami South Beach, Curio Collection by Hilton's appealing location. We hope your next visit with us can elevate your experience from nice to truly memorable, as we strive to offer a top-notch experience for our guests.

8/10 Buono

georges

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Tres bonne place excepté que j’ai eu des charges sur ma carte de crédit sans que je sache de quoi il s’agit
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 5 feb 2024
Georges, merci d'avoir apprécié The Gabriel Miami South Beach, Curio Collection by Hilton. Nous sommes désolés d'apprendre la confusion concernant la facturation ; des accusations inexpliquées peuvent en effet être troublantes. Il est important pour nous que cela soit clarifié et résolu pour vous. Par conséquent, nous vous encourageons à contacter notre équipe de réception dans les plus brefs délais afin qu'elle puisse examiner cette question de près.

8/10 Buono

André, Lac Kenogami

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really nice pool area and private places to sit and enjoy a drink. I would say bring earplugs to sleep because it is extremely loud at night with all of the restaurants and bars.
Soggiorno di 7 notti a gennaio 2024
Risposta di Customer Service, il giorno 2 feb 2024
André, it's wonderful to hear that you particularly enjoyed the pool area and private spaces at The Gabriel Miami South Beach, Curio Collection by Hilton. We appreciate your advice about bringing earplugs, indicating the lively neighborhood ambiance might have affected your rest. We'll make sure to consider this aspect in our ongoing efforts to enhance comfort for all guests.

6/10 Soddisfacente

Robert

Viaggio di coppia
Overall the hotel was merely acceptable. It was across from the beach, our main reason for choosing it. Be careful about where your room is. Granted, we didn't pay the higher price for a view or a balcony, but our room was not located in the main hallway but at the end of the hallway through a door to the stairwell that led to the kitchen. The stairwell and our room had the distinct smell of a commercial kitchen. The staff overall was very mediocre, long wait for drinks/food at the outdoor bar, there was only one bartender and he was hustling, but he was also the only bartender and was responsible for making drinks for the hotel restaurant also - it was not a one time occurrence as if they were understaffed just one day, it was on multiple days. The housekeeping staff was also very lackluster. One morning, we left our room at 9am, hung the tag on our door for housekeeping, returned at 5 and our room still had not been tended to. We called the front deck for towels, waited 30 minutes and no towels came. I found a member of the housekeeping staff and asked for towels, she did not speak English and did not understand my request. I'm aware it is Miami Beach and there are many Spanish speaking members of the community, but as housekeeping staff, a simple request for towels should have been easy enough. I even went back to my room and grabbed a dirty towel to show her, I still never received any towels. We ended up going to the pool area and taking pool towels so we could shower.
Soggiorno di 4 notti a gennaio 2024
Risposta di Customer Service, il giorno 2 feb 2024
Robert, we appreciate your feedback. It's important to us that guests have the most optimal experience and it's clear from your feedback that we didn't meet your expectations. Your experience with the room location and its resulting aroma is regrettable. Our team of colleagues are usually quite adept at addressing these issues. In regards to longer wait times at the outdoor bar and the housekeeping inconveniences, it's clear that we must improve. You should never have to feel any discomfort or frustration during your stay. While language barriers sometimes arise, simple requests such as towels should always be accommodated. Thank you for sharing your experience, it gives us precise areas to focus on so future stays can be more satisfying. We'd appreciate another opportunity to provide a better experience.